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5/20/2008 - Jerry writes:
Both my wife and I received the product in good order after only a few days and it appears to be working fine. I look forward to fitting into my old pants again! I did not call the number on the infomercial, but purchased the product via a third party website as I was not interested in speaking with a sales rep working on comission. I would advise all prospective customers do the same.
2/4/2008 - Patti writes:
I just got off the phone with customer service. Very courteous. They're sending a spare part w/o any hassle. The friend I got the red from lost all her pregnancy pooch with the DX model. Even though I'm not the original owner of the machine, customer service had no problem sending me a replacement part
1/4/2008 - Susan writes:
We only have one "Mershon" in our system and we have to this date received nothing from him on the rebate. On the form it states we are not responsible for lost or misdirected mail. There is no way for us to process a rebate if we receive nothing.
12/19/2007 - Sam writes:
I have a number of medical issues that have prevented me from maintaining an active regimen of exercise. I have not been lax in pursuing an effective exercise routine that fits my ideal lifestyle, but to no avail. I am 57 and, until the recent past, have always prided myself for my strengh of body, and mind, as well as stamina that could match the Energizer Bunny. I never had to work out heavily, if at all, due to my employment as a rigger/roughneck in the offshore oil industry and later in hands-on commercial construction and maintenace projects requiring not only physical prowess but also the knowledge to make the best choices for it\\\'s use. The more physical, the better for me. I loved it. I was promoted and praised for my efforts, but always rejected pencil pushing desk jobs. Hard, physical work was in my blood and I thrived on it. Well, disaster struck 15 years ago in the form of kidney failure and then dialysis. While I was lucky enough to receive a transplant, the damage had already been done. I could no longer do the heavy lifting and intense physical projects i loved so much and from which I derived so much satisfation from completing impossible tasks with oustanding results. I tried at first but just wore myself down due to all the heavy duty drugs I had to take for the rest of my life. They began to take a toll. The pounds began to creep on. Due to the meds, my metabolism was kept low and I could\\\'nt get my cardio up enough to make a difference. Then the other meds started showing their long term effects by causing my joints to start breaking down in my legs and feet. Whenever i would try to use the treadmill, elliptical, or any other lower body exercise, I wouldn\\\'t be able to walk for weeks due to the pain in feet, ankles, knees and hips. Upper body workout was still an option but for true weight loss, you need the legs. 13 years after my transplant which was a life saver at the time, I am now 130 pounds overweight and in danger of dying due to it. New debilitating health issues pop up every week and I am ashamed of how i look. Talk about low self esteem. I have been looking for an exercise system that was low impact but provided a real all around workout for quite some time when I happened across the Red Exercisor infomercial late one night ordinarily past my bedtime. I was immediately riveted. I have used similar equipment in gyms and knew that this was probalbly my best bet for getting a decent workout and still be able to walk and work. I have tried other home exercise equipment but it was always either worthless or unable to accept a higher weight load and would wear out or collapse quickly. When I heard that the Max was rated for 375 pounds and saw how it was constructed, I went directy to my computer and ordered it. I am not an idiot, so I did not expect to see great immediate weight loss and a sculptered body-not with my size. I can barely bend over to tie my shoes or even see my shoes. I received my Max within 3 days with no special shipping and have been extremely satisfied. Due to my size and heath issues, I started slow, just doing what I could, and almost immediately found that I felt better, had more energy and my shirts were starting to fit again. I use it a little everyday and now I can do some of the advanced routines. I don\\\'t expect miracles, but I am getting more than I ever imagined. Plus, it\\\'s fun, the color and function is dynamic and it fits comfortable in my small apartment without having to stow it away. I leave it assembled so that I can hop on in the morning to wake up and when I get home from the job to work off the strss of the day. For people like me, it\\\'s a godsend. I believe it was fate that led me to an obscure channel in the wee hours and introduced me to my Red Max. Thanks for being there.
12/5/2007 - susan writes:
We have several Sonia's in our system but none that were charged $60.00. The Red that is sold in the store is our entry level product and is not the product we sell on our commercials. We do not warehouse that product. The entry level XL is fine for some one who doesn't need quite the resistance and doesn't care about warranty or a 30-day trial. You can buy an extended warranty on the DX and Max, but the XL comes with no warranty. In short, it is totally diferent from what Sonia or any other customer would buy directly from us.
11/12/2007 - Susan writes:
Wendy's call was recorded and she was explained about the four payments. The only way she would have been surprised is if she somehow had forgotten the whole call. The number of payments and the amounts were conveyed to her several times and were again explained before her credit card was charged. She called wanting to return the product late since she was in collections. We explained to her that her thirty day trial was over two months ago and she became very irate. Remember, there are two sides to every story. This is how she "got back" at us as she promised to do if we did not let her return the product late.
11/7/2007 - susan writes:
We have many Elizabeths who sent in for the rebate and I have no way of helping this customer and explaining to her why she did not qualify for the rebate. The rebate had terms and conditions that had to be met or the customer did not qualify. Just buying it was not enough. This was not an instant rebate. Items had to be cut off the box and sent in within a defined timeline. The RED had to be paid in full. I hope this answers your questions.
10/31/2007 - susan writes:
I was the manager who talked to her and at first I didn't realize she was serious. If I had know she was really upset about firming her upper arms I would have been more compassionate. The bottom line is that she lost 4 inches in two weeks in her middle section and firmed her arms without even trying. She received a return authorization without any hassle and she was treated courteously. We try to please each customer to the best of our ability but I am at a loss what more we could have done for this customer to make her happy.
10/24/2007 - Susan writes:
To respond to the last two complaints, our phone number is on the packing slip in the terms and conditions a minimum of four times, it is on the back of each of the manuals that came with the system and I have mentioned it in my defenses several times. 888-424-7623. We also have a website, redexerciser.com. Connie\'s mom would have had to apply for the rebate and she would have gotten it if she had followed the directions. We have given out thousands of dollars in rebate money to the customers who sent it in correctly. The last lady I don\'t get. We are an American company in Houston, TX. Our address is all over the box and the packing list and the manuals. There is nothing mysterious about it. We are a reputable company and the complaints are always from people who didn\'t follow instructions or think that the rules should be bent for them. To be fair to all customers, we enforce the Terms and Conditions equally. You can return a RED Exerciser for any reason within the first the 30-days of receiving the product. It is a no-risk, thirty-day trial. We extend trials for people if they call in within the thirty days and ask us to do so. Please, read between the lines on these complaints. You will see these people are complaining because they think good customer service means bending the rules for them contrary to the Terms and Conditions other customers are bound by.
10/10/2007 - Susan writes:
Poor Mary, our phone agents advised her to check with her doctor. She ordered out Max, out top of the line product. By her own admission, she never opened the box. If she had, she would have seen vast differences between what she ordered and the entry-level model we sell at retailers. Hers was much larger, had twice the amount of torsion resistance, the handles adjusted four inches, came with a full 1 year warranty and the seat had a fitness computer. What she saw in the store is small with none of the features above and comes with no warranty. I have no way to counter when the difference would have been so obvious had she taken the time to open to the box. Health issues aside, I think the reason for her concern was the store version and her lack of understanding in the differences between the models.
10/6/2007 - Susan writes:
We do not refund until we have the product back in our warehouse. If [] sent it back and she has tracking to prove we have it, I will credit her card immediately. The problem comes in when people refuse the product or sent it back without tracking and they are upset with us when we do not receive the RED back. We do not have the product and neither do they. I understand their frustration but they have to see that we cannot issue credit without the product being back in our warehouse. 99% of packages mailed via UPS and other for profit carriers make it to us with no problem. A tracking number is the best way to insure you know where and when your package was received.
10/3/2007 - Paul writes:
I needed to order the DVDs agains because they didn't work too well. I called the number left in the defenses, and although her name wasn't Hilga I got to customer service and they sent me new DVDs with minimum hassle. This thing actually works, so if yours doesn't it must be broken. It does have tension and you do lose inches.
9/28/2007 - Susan writes:
If Mel is under warranty we can replace his seat and he will have a working tension knob. If working correctly you make make it where the seat is very hard to move thereby giving an excellent workout.
9/27/2007 - Susan writes:
I searched our database for Hilda's who purchased around that date and there was no one who had made contact with us during that period. If she was missing parts she would have called. Hilda call me at 888-424-7623 x204 and I will resolve this issue for you.
9/11/2007 - Susan writes:
PLease call me at 888-424-7623 x204 if you have problems about receiving your product. I can't help Karyn, she received her product, we provided her UPS tracking to prove it, not USPS.
9/3/2007 - Michael writes:
I am sorry for all of the people who have been scammed. I wish you could have had a better experience with this product. As for me, I love my Red. I ordered the Red Max, and it works great for me. I use my imagination when it comes to this machine. I have lost three belt sides since using it. People who had not seen me in a couple of months or so noticed that I had lost weight. I think the key here is to use your imagination when working out on this machine. I don't have to work out for an hour to get an intense core-centric, cardio/aerobic workout using a boxing/martial Arts routine. I usually do it in about 20 minutes with music and not the TV. My exercise system using the RED works for me. I wish I could show others how I use mine so they would not feel like they've waste their hard earned money. Admittedly though, I've seen the XL model in the stores, and it does like and feel kind of cheesy. The RED MAX is a much better product. At any rate, I hope all of those who are disatisfied will be able to get their hard earned money back.
8/21/2007 - Susan writes:
Kathy states that her Grandmother threw away all the things she needed to get the rebate and then says shame on us. Any rebate has terms and conditions. If those terms and conditions are not met to the letter, the rebate is not awarded. Obviously more was needed than a mere proof of purchase. I am sorry that Kathy feels the way she does. We have sent out many thousands of dollars in rebate checks to the customers who followed the directions and sent in the correct information.
8/17/2007 - Susan writes:
The website for the rebate is www.redexerciserrebate.com. Just went there and had no problem accessing it. We are open Monday through Friday from 8am to 5 pm and on Saturdays from 9-3. I had a lady email and complain about my extension being different than the one I left in an earlier defense. It has changed to 204. We improved our phone system and everyone\'s extension changed.
8/6/2007 - Vram writes:
I absolutely love the red exerciser! It's easy to use and in just a few short weeks I can feel a huge difference around my (Core)Oblique/Hip/Waist and Abdomen and even in my shouders. I feel stronger around all of the above decsribed areas of my body. Thanks for the fantastic product! Sorry I was not ware of this product a lot sooner. This is the only piece of equipment that I have tried that realy work my ABS.
8/3/2007 - Susan writes:
Please let Malinda know that the phone number is on the back of her packing list in four different locations. It is on the back of both of her manuals. I am sorry that she could not find it.
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