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9/7/2007 - Cindi writes:
I've been using Sheer Cover for almost a year now and absolutely love it! I haven't found any makeup out there that covers my light skin as well a this does. I found this product in my local [] store and that's where I buy it from. I'm not in an autoshipment and buy it whenever I'm ready for it.

8/22/2007 - Kat writes:
Being very sceptical of infomericals and the "club" some promote, I opted to wait and see if 1) the price would go down and 2) if any stores would sell it. I finally found it at []. I personally like the product and would recommend it, BUT I only buy it at []. The purchase is trouble free, no additional product will arrive at my door and no billing mistakes, plus one can return the product also trouble free - just don't abuse the policy.

8/19/2007 - Amanda writes:
When I first purchased the product i was very skeptical. I am so glad i tried it out. I am so happy with it and will never go back to regular foundation or compact powder. I have had nothing but wonderful compliments about my skin and my face has never felt more softer and never looked so clear. I love this product. when i first received the package I felt that the product was to small in portion but i only have to use a very small amount everyday and get wonderful coverage. It last 30 days just like they advertised. The people were very nice to me and their other products like facial cleanser and lotion are wonderful like the minerals. I bought Bareminerals to compare and there is no comparison. I canceled my order with Bareminerals. That product made my skin itch and gave me no coverage. I love Sheercover and i will suggest this product to anyone. Just try it! Be open minded to beauty!

8/17/2007 - Lu Ann writes:
After watching the infomercial on TV, I called to place an order. I admit it was a spontaneous action. I had not been listening carefully to the company "pitch" before deciding to make the call. While on the phone with the customer service rep, I was informed of other products and offers that I could order along with my 30 day trial. I stood firm and stuck to the "basic" package. During the customer service reps sales pitch I did learn of the "club" portion of this program. (I admit again, I didn't pay close attention to the infomercial so I was not previously aware of this). I was still determined to try this product. I did have many questions for the rep, of which she politely answered for me. Upon receiving my shipment, I too felt the quantity of product was very sparse. However, after watching the instructional DVD and applying the product to my face, I could quickly tell that a little bit goes a long way. I've used my ShearCover for a week now and I LOVE it. After reading the frustrations from other subscribers, I decided to call the customer service rep, just to get a clear explanation on how the "Club" works. It was more than I expected. JoAnn, ShearCover rep, explained politely and thoroughly my options and how I could specify my shipment to be unique to my own personal want and needs. I realize I am a new member, but so far, it seems to be on the up and up. I have to agree with other posters hear and say, it was the lack of self awareness that so many negative posts are represented for this product. One final note, if your still reading, people need to realize that ONE person doesn’t make a WHOLE company. These customer service reps on the phone are real people. EVERYONE has a bad day. It is unfortunate if you have to deal with an individual that is unpleasant, but that is only one person NOT the whole company, chances are, if statements of a rude customer service rep is true, that rude person probably doesn’t work for the company any more. My advice, if you are thinking of trying this product, GO FOR IT. Read the other posts so you won’t make the same mistakes they did. Best wishes.

8/16/2007 - Lee writes:
I was scared after reading the complaints on this product. I immediately boxed it up for return (although I liked the CD instructions and the way my skin looked). I called the company and was treated very politely and given instructions on returning the product - I was told I would not have any further charges.

8/10/2007 - Pat writes:
I am a new customer who just placed my initial order 30 minutes ago. I have been using Bare Minerals and wanted to try this product because it is less expensive. I have "ultra sensitive skin" which is dry. As I write this I am sitting here with red irritated eyelids after trying a Clinique product when I was out of Bare Minerals. I am aware of what contents in makeup affect my sensitivity - fragrances and various types of alcohol. Yet I still wanted to try Sheer Cover. I am writing because formerly I was a Regional Human Resources Director for a Health Insurance Call Center. Telephonic Customer Service is one of the most difficult jobs in the world. If the caller will bear in mind that the person on the other end of the line is a human being too, one who has to follow instructions explicitly, then your caller experience will be much more efficient and pleasant. The old adage "don't shoot the messenger" is certainly applicable in this instance. As to my personal experience today, I called customer service after placing my order and asked some questions about ingredients in the products. The operators were very pleasant and helpful. Even though I have yet to receive my product, I know that if I am dissatisfied or have a reaction, I must immediately call customer service or cancel online. The word "immediately" is important because so much of the entire process is on an automated cycle. If you wait too long, then you delay the response from the company. If you really feel dissatisfied, contact your credit card company to assist with stopping automatic payments. After I receive my product, I shall repost my experiences for all to read - so stay tuned for the next 2 months! To have a satisfactory online or telephone order experience, here are some tips: 1. As soon as you have an issue, contact the company; 2. Be kind to the Customer Service Rep and ask kindly for their assistance (these people get verbally beat up so much, don't become part of a negative process). 3. If that Rep says they can only do so much, it is probably true - their scope of influence is totally dictated by management and usually outlined on their computer screen. So ask to speak to a Supervisor or Manager. Then if you want to get tough - go for it. Supervisors and Managers understand that a portion of their pay is to assist with and resolve customer issues and difficulties. However, bear in mind that they should not be your personal whipping boy/gal. 4. If you are getting no response from the company go to your credit card company. As to the Phone Reps - Here I am, a Human Resources Exec defending your roles and responsibilities. And I mean it. However, I have audited calls where Reps have been nasty, cold and uncaring. Even threatening. If you believe in your company and the products it represents - don't go there. When you get overly frustrated ask for a break. Go talk it out with a coworker or your supervisor. Remember that you are the trained professional in this relationship - the caller isn't. Maybe they didn't listen to or read every word. Human beings do that. I have experienced similar situations when employees don't read all the documents they sign when being hired! We all do it from time to time. The point is - for all parties involved - we create our own stress and take it out on others. Stop it. There are better/more efficient ways to deal with issues than yelling at someone or putting them down. Wish me luck on my experiences with Sheer Cover! I do not expect to have a bad experience -I expect a positive outcome. This attitude usually works for me and I have been projecting it for 59 years. By the way, it also made me successful professionally and personally. I wish all of you - Reps and Customers a better day! And remember - you can Hear a Smile through the telephone! Peej

7/28/2007 - Sandi writes:
I have been using sheer cover for about six months. After just a few days it made my skin smoother and clear. I have never had a problem with customer service. I have almost their entire line. I think it's the best make up that I have ever used. In no way have I been scammed or taken advantage of. I have tried a few other brands of mineral make up. Sheer Cover is by far the best. It sounds to me like the people who are complaining about this product really need to get a life. I don't believe for one second that it would cause a break out, burning or rash. This stuff is incredible.

7/17/2007 - Emily writes:
first off the product is great! i use it and my acne is clearing up so greatly! anyone who thinks ordering it is a rip off dont order it just go to [] and buy it! its only 35 dollars there!

7/9/2007 - Debbie writes:
I saw the infomercial and ordered. I listened very carefully to the service agent and TOTALLY understood the 90 day club agreement and all of that. I got the product and I really like it. I love the way my skin looks and the way the product goes on and feels. I was in a customer service environment in the medical information dept for a major pharm company for 6 years and I have to say, people are just horrible sometimes. they know they're dead wrong and they just want what they want when they want it and they will abuse whoever is on the phone with them. I read the posts on this site and there's a common thread--ignorance. As all the reps say, LISTEN. I've called twice and both times, nothing but courteous with explanations and help. I cancelled because I can't use that much make up but when I'm ready for more I will re-enlist for the club. There is no product that will work for everyone and no perfect company and knowing what I know from experience, it's not Guthy-Renker, it's the good old average consumer. To you reps out there--it could be worse....you could be taking calls from patients on an antipsychotic!! Talk about funny. Thanks to all the service reps who have been polite to me and everyone else who calls.

7/1/2007 - Tanya writes:
in regards to the the last complaint post, we send you a 30 day supply of sc for 29.95 + s/h, 30 dys later we send you a 90 day supply which is 3 times larger and we bill you every 30 days for 29.95 + s/h. In conclusion, this works out to be the exact same price. the only difference is that we pack 3 kits into one so we dont have to be sending customers pkgs all the time. it says 29.95 a month and thats what we charge, unless your not going with installed billing then we will charge you 97.00 every 3 months. if in any way you are unhappy with that, you can call us at customer service and ask for a refund and we will give it to you, i issue refunds atleast 30 times a day to people who missunderstand what it takes to be a member of sc. there really isnt much that customer service cant do for you if you bother to ask us. I am just a student working a summer job, and people are calling me yelling at me like i personally went into their bank accounts and took their money. I understand why they would be upset but you must realize that i am just a kid on a phone at a desk. so when you call us make it clear what you want, mistakes are made, and we would be happy to fix them for you.

6/27/2007 - David writes:
well i actually work for this company as a representative and i want to lay a few "myseries" to rest. so i can keep my job i wont say what center i work at or my operator number. but these things need to be known. firsty this isnt a scam, or a rip off, or a bait and switch or any of the hundred rediculous things i hear on a DAILY basis. it is a mail order company. and for those who dont have the time to read or ask questions before buying the product. i have to say that the mess you find yourself in is purely your fault. the website and commercials state your gettting a club member price for JOING THE CLUB. what does that mean CLUB SHIPMENTS EVERY 90 DAYS. they are flexible and will let you go up to 180 days between shimpents or even hold off altogether for a while. but to get the cheaper rates you have to stay in the club. also if ya dont get that first order RIGHT away after 5 days. relax. the shipping upgrade was free, and its already on its way. just relax.oh and the reason you would have to wait 72 hours from the first order to when you cancel. is because number 1 when we MAKE an order. the ordering line (WHICH IS A SEPERATE SERICE AND WILL TRY TO SELL YOU ANYTHING JUST SAY NO IF YA DONT WANT IT!) are done with it, its immediatly sent to customer service...to me in other words. BUT our systems only update the new orders every three days because after all we are dealing with hundreds of thousands of new orders old orders upset customers happy customers. ect ect. sorry we arent perfect.but when you give us that information for the first order. you better know what you are ordering because it WILL take the three days before we can help you. also for the complaints directed at customer service people let me say this, we each handle roughly 85- 120 calls in a day. for me personally i get yelled at at least 45 times a day. so i know this is your money and you might be worried what is happening. but calm down and treat us like people. remember i have ALL the buttons in frobt of me so the nicer you are, the better level of help you will receave. is that neccisarily right of me to say? no... but we all know its true. so deal with it and stop yelling at ME for stealing your money. i didnt steal it. you signed up you wanted this at some point. YOU didnt read. so calm down and i will help you. well anyone wants to reply to this positively or negatively or if you have any questions. email me at [].

6/27/2007 - Anonymous writes:
I, like Beth, work for Guthy Renker on Customer Services in the UK. I am honestly so fed up with answering calls to a torrent of abuse. The scripts are read out with every single order, you are also told about membership on the advert more than once, its on your first invoice and its in your Leeza welcome letter. I dont understand why people dont listen to what the orderline operator says when they are placing an order. Its basic common sense to listen when parting with cash. Ive been threatned every single day that i have worked for Guthy Renker, and why? because people dont listen! And whats the harm in returning an item? thats the only way to get a refund so stop arguing with CS staff cos you wont get a refund til you return it. Sorry to get so het up but i feel very passionate about the company i work for and i know were abiding by the law and doing everything exactly as we should. Be nice to CS staff in future please, its not our fault you dont listen.

6/26/2007 - Tina writes:
I ordered this product over a month ago and am expecting my second shipment anyday. I have not felt deceived in anyway by this company. I love the product. People should do their research ahead of time. The website explains how the autoshipment and payments work. I have contacted customer service a couple of times with questions and have been very satisfied with the service they gave me. I have no complaints.

6/20/2007 - Anonymous writes:
Unlike many other's experiences, I ordered Sheer Cover with prior research and I was aware of the automatic shipment and joining of the club. I ordered online, and the company DOES tell you on the website as well on the invoice that you will be enrolled on auto shipment. I was not able to prevent the auto shipment prior to ordering, so I went ahead and ordered, called the company to cancel the auto-shipment, and I had no problem at all. I wasn't charged any more or less. On top of that, I love this product...I have very dry skin, and I know that minerals can make your skin look drier so I wear moisturizer underneath. It works wonders!

6/17/2007 - Beth writes:
I work for the customer service side of Sheer Cover and I also take phone calls for other Guthy Renker products. I would just like to inform people of a few things. The order line is separate from customer service. The order line gets paid to put people in clubs and customer service does not. Two, you should always read everything before you buy it, so you understand what you are getting yourself into. Always read the statment on the box because it will tell you that you have an automatic shipment and that your card will be charged for it. If you order online, it will automatically enroll you in the club and it tells you that. It isn\'t in small print at the bottom of the page either. It is right next to the quantity number and under items you have selected. It explains the basics right there in front of you. Don\'t blame anyone, but yourself for not \"knowing\" you were automatically joining a club. And no, there is no box you can check to not join the club. Just call customer service and ask for a one time order. Plus, be nice to the people on the other end...we didn\'t do it to you.

6/8/2007 - Cathy writes:
I ordered sheer essentials not quite a year ago- an introductory kit for me and one for my daughter. I did not have any problems with cancelling the auto shipment, which I did via internet through []. I never received another kit. We still have make up left. It does last a long time, but I do not like to use much make up anyway. I do not think it covers as well as it seems on the infomercial, but I have to say that on days when I am wearing the products, I get compliments. The make up is expensive. I don't know what I'll do when I do run out. They need to come down on their prices! Then I would probably be a regular customer. I feel guilty spending all that money for make up when gas and food is so high.

6/8/2007 - Linda writes:
I'm an agent in charge of placing the orders for the sheer cover. the people that say that they weren't told about the continous shipments are liars. I almost know the script by heart and on every script the club membership is mentioned. Up to the point that its annoying to read it. Plus I bet you most of the people that are complaining are probably the ones that never let us finish reading or they are just not paying attention.

6/2/2007 - Vanessa writes:
I used Sheer Cover for about 1 year and I really liked the product all together. When I moved out of state I decided to stop using the product because I could no longer afford it. It just so happened that I moved right before another shipment was sent to my home. When I called Sheer Cover to cancel, they refunded my money including all shipping charges and I had absouletly no problems whatsoever. All the complaints on the other board are probably just employee issued not knowing how to make adjustments because I had a very good experience.

5/31/2007 - Patti writes:
I have been using sheer cover for a little over one year, I really like it a lot. When I ordered it ther first time I understood what I was getting. Yes, it was a little confusing talking about the trial offer but I decided to go with the reorder and I have had no problem. It was a little slow getting the order but it was worth it. Mine in split up into three payments. so that is around 34.00 a month. I got the wrong item one time and had to return it no problem and no charge.

5/17/2007 - Victoria writes:
hey guys, I as well am a customer service representive for this company. it truly is a wonderful product and alot of everyones problem is is that they aren't reading/listening/or paying attention to what is being told to them, i understand our payment plan is a little confusing, just ask questions we will answer them, we are empowered to do whatever it takes to make our customers happy. we don't make commision, we don't need to scam you people for your money, guthy-renker is a multi-million dollar company, why in the world would they need to scam people for more money? just a thought. just like the other customer service reps have said we will bend over backwords to help you and if we can't we get help from a supervisor if, they for some reason can't help you then we find someone who can. i'm not sure exactly what people have going through their heads when they call and try to cancel but they scream and yell at us and demand things, i don't know about you but put your self in our shoes, we don't really want to talk to you if your going to be rude and yell at us for your problems, if you would've listend to begin with you wouldn't have that problem so don't yell at us when you want something keep that in mind people. well enough for now i have customers to help.

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