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5/15/2007 - Bav writes:
listen guys, the product does suck especially for brown ppl like myself, it doesn't offer full coverage and it's too caky and when you put it on, it comes on way too light, but the customer service reps did warn me about the auto shipment delivery in the beginning and it's very easy to cancel, just call 1800 506 6281 and press 2 to get a customer service rep.

5/14/2007 - Monica writes:
I have been a customer of Sheer Cover in the past and recently just became a customer for the second time. The first time I was a customer, I had to cancel due to limited funds. I called the customer service number and it was cancelled with no problem. The representative was extremely helpful and nice. About a month later I did receive a debit on my credit card and called the customer service number and explained that I had cancelled, never received any product and was charged an additional month. The representative reversed the charges and advised that it would show up in 1-2 days on my credit card. True to her word, the credit showed up with no fuss or hassle. After reading many of the complaints, it seems as though it isn't the company but maybe the individuals ordering products, cancelling orders or just plain uneducated. I will continue to be a happy and satisfied customer.

5/12/2007 - Anonymous writes:
I work for Sheer Cover in the UK, When you order the product you are automatically enrolled into the sheer cover club but it is always throroghly explained that it can be cancelled at anytime and you are under no obligation to revieve additional products, after that is explained it is then upto YOURSELF to cancel the membership if you do not like it. We upsell the products because the larger kit is CHEAPER for you to start with, but you dont HAVE to accept it if you dont wish to, as for the complaints about giving out names and 2nd names, We are able to hand out our names or ID\'s but NOT allowed to give out our surnames, this is because it is company policy and also because its for our own confidentiality, All of our calls are recorded so our first names or ID is all you will need. Most of the time, it is the unaware and arrogant callers that cause the problems, it is CLEARLY stated on the informercials many times about the automatic club shipments, if you do not pay attention to the information carefully, then that is not our problem....

5/9/2007 - Kim writes:
I work customer sevice for Sheer Cover. I think all you complaining about sheer cover just have to listen to your options when you are ordering. When ordering, you should always get the reps name and/or id. Make a note of the phone number you are calling to place your order. If you chose no to the "upsales" or "autoship", make notes of that too. We at customer service can do alot for our customers, and are willing to let you know so. If you have a problem with your shipment, we do have to power to cancel, suspend, re-send, refund..etc..etc. We WILL do whatever we can for our customers if they just give us a chance to let them know so. Don't call us up being rude and hang up on us. If you call to cancel and hang up on us, more then likely, your account will not be cancelled, if your so hot to cancel your shipments PLEASE wait on the line for the 2 minutes it does take us to cancel your account! Geesh. I know if it were me caling a company to cancel, i would stay on the line as long as it took to cancel something "I may not have ordered". I would make sure! Also when you order online, it is stated right on the order screen..."Home Delivery Program". Sheer Cover is no scam I assure you.

5/6/2007 - Nancy writes:
I don't know what all the fuss is about, these products are great. I have been using Sheer cover for years and will continue to until something better comes along. They spelled out the terms and I fully understood the terms. When I decided to cancel the auto-ship, I had no problem doing so. I continue to use all of the items, but now I buy them on ebay as they are a bit cheaper...Keep up the great work

5/2/2007 - Melita writes:
I wish all the consumer out there I wish you knew how to read your invoice, because if you knew how to read, you wouldn't be putting the company down, JUST READ YOUR INVOICE ,THAT ALL WE ASK, OK,AND ASK THE REP IF YOU HAVE ANY OPTIONS, YOU WILL BE SURPRISE ABOUT ALL THE OPTIONS YOU DO HAVE, JUST ASK PLEASE,THAT ALL

5/2/2007 - June writes:
too all the customers out there, i wish you would read your invoices, and also stop & listen to the customer service rep, they give you many option, i think all you of the customer are ignorant people that don\'t listen or know how to read, the next time you call them ask them if you have any options, they will give a list of them. thank you p.s. please be patient & understanding with them & you see better results with the service & prducts

4/29/2007 - Jada writes:
I\'ve been using this product for two years now and I plan to use it for more years to come. I have oily and dry skin prone to acne. I\'m happy with the Sheer Cover since it doesn\'t clog up pores. My acne have diminished and the coverage is great! I\'ve tried Bare Essentials and that was making me shiny and my pores appeared huge! I\'ve tried Precriptives customized for my skin type and color and felt it was clogging my pores. Also tried other make up sold @ [] but was not happy with the results either. I don\'t know why I\'ve read soo many complaints about the autoship program. I think people have selective hearing and choose to ignore the autoship part. Sheer Cover customer service is among the best I\'ve had to deal with. I don\'t use their cleanser and moisturizer so I wanted to return that. But since they sent it to my home instead of my college address. I called them up and said I wanted to return the cleanser and moisturizer but it\'s not with me. The guy said that he would reimburse me the money for those and I don\'t have the return the products! How great is that! Anyway, when I started the program, they autoship every 3 months. It was too soon for me to receive a new kit since I still have a lot left. Then I requested the 6 months. Now if they send me the product and I still have a lot left, I just return it (w/o calling them) using the shipping label and request when I\'d want the next shipment to be. They just return my money and I have zero problem with them. Sheer cover is not perfect. My complaints for this would be it\'s really expensive! Make up doesn\'t last all day, needs touch-ups. But I am most happy with using this product, it\'s worth the investment!

4/27/2007 - LaShonda writes:
I ordered the 30 day trial and shortly after, I came to this website and read all of the horror stories with regards to the automatic shipments and them not refunding your money. Well, I was scared so I immediately called to cancel and make sure that they would not be sending me anything else. The customer service rep talked me into trying it for a little longer, gave me a few tips and extended the 30 trial to 90 days so that I could try it again without worrying about losing my money. Well, I never used the tips she gave me because I knew this wasn't a good make-up for me. They tell you to just use a little bit but it doesn't cover anything and definetly does not give you an airbrush finish, like they claim. I kept the free gifts and immediately sent the rest back. I figured if I called back, they would try to talk me into keeping it a little longer. I got a confirmation sticker from the post office and the day that they recieved it, I called to make sure they had it. The rep told that it did not show as being received. She advised me that when they got it back, it would take 4-6 weeks for them to put the money back in my account. Well, guess what? It only took about 2 weeks. They put the money back in my account today. It does not seem like a scam to me, you just need to pay attention to what you are signing up for. I did not realize it was an auto-ship program until I came to this site. But anyway, it is expensive and it doesn't work. But it's not a scam.

4/25/2007 - Thea writes:
I've been using this product for over a year and not only was it clear to me that there was an autoship program, i'm thankful for it. There was one shipment I did not receive nd was charged for, I called and they sent a new one without billing me again. I've had nothing but good experiences

4/22/2007 - Judy writes:
I work for the ordering dept. for guthy-renker and I\'ve been taking their calls for 5 years. Although I can say nothing about the actual product because i would never spend that much money on make-up, i notice most of the complaints are about the auto-ship program. If you called the order in over the phone there is no way you were not told about the auto-ship program. It is mentioned SEVERAL times. Before you call in, if you would watch and LISTEN to the commercial the auto-ship is mention several times. Just because you choose to be ignore the facts of the offer does not mean it does not still apply to you. If you don\'t understand, you need to ask questions. There is even an option to do a one-time shipment with out worrying about future shipments (you wont get the club discount, so it will be $10 more) you just have to ask. If your sales person is rude, hang up and call back you will get some one else. If you are polite the sales person will be helpful. The only reason people have problems is because they do not listen.

4/13/2007 - Lyndsay writes:
I have worked with sheer cover for 2 years now and I heard everything possible about the issues people have with the product and the billing etc U people who say u cant cancel the product or stop the charges ur stupid all you have to do is give us a call and we take care of it we will explain everything you need to know about billing and returns its just u dont listen or want to take the time to get it taken care of!! We send and state very clearly on the informerical that u will recive MORE PRODUCT and cancel at any time U people dont listen or pay attention to that literature..the product is a very good product all the billing is one issue that we have WE CLEARLY WRITE IT ON THE INVoIce thats the point in us senidng so u read it dUHH!! BUT they dont..and another thing when u canel u can cancel at any time but If u got product and choose to keep it Damn of course u gotta finsih paying for it!! and we have her 60 day mbg so we dont force u to keep the product..people jsut need to READddddd and u will get everything u want and have no problems! Thankss

4/13/2007 - Paulina writes:
Well... after reading all the complaints I was regretful in ordering my kit just minutes ago. I called to make sure that if I were to cancel my 90-day membership, I will not be charged $29.95 the next two months. LISTEN UP. You will be charged 29.95 and not receive anything in the mail BECAUSE that is the price you have to pay for the very first kit. People get confused and angry because they do not understand this. The 90 day kit is a lot bigger than the 30 day. Just look at it as a payment of $29.95+tax+7.95 (for the first month) + 29.95 + 29.95 = THE WHOLE KIT WHICH YOU GOT THE FIRST MONTH. if you want your money back you need to return the product back within the 60 day period. Then you have the right to complain IF YOU GET CHARGED! Hope this helps

4/10/2007 - Ashley writes:
I have worked for this company since November 2006 and since I have I have heard everything in the book. I know all of the information that these customers are saying they arent getting ARE provided to them not only in the infomercial, but also in their welcome letter. My boyfriend even watched the informercial and he will back me up on this. Its all in the customer and how they handle themselves. We will literally bend over backwards to make the customer happy and we will even stay on the line as long as it takes to help them resolve their issue or explain anything to them. If we cannot help them ourselves we will do our best to have it resolved as quickly as possible. Please people read all the information you are given and please call us within a reasonable time. Its not much to ask but I will assure everyone that this company is not as bad as people are making it out to be. Its all in the customer and their attitudes. Please dont let some people's misfortunes discourage you. They probably didnt read everything. Thank you. I will be back to post more if things get worse.

4/10/2007 - Tina writes:
I have just recently began to use the product and I suffer from acne as a young adult. It is amazing coverage. I have not had any problems with billing so far. Perhaps, I was somewhat aware of the autoship due to the fact I have ordered proactive for several years. However, in researching the product and billing process I was not aware of the monthly charges. That issue was easily resolved by simply calling customer service at 1-800-506-6281. Hopefully, things will continue to go well. After reading the complaints I began to really get worried. However, I have never used a product that I liked this well!! I think it is worth the risk.

4/7/2007 - Lydia writes:
Sheercover is not a bad product what so ever! It is a lot better than my other as-seen-on TV mineral foundation. The minerals are in powder form, but they are creamy and they do produce that natural glow without looking cakey or shiny! I will continue to use Sheercover because I believe it is one of the best mineral foundations out there!

3/31/2007 - Elizabeth writes:
I was interested in this product myself. I went to the web site and carefully read the conditions. After reading the conditions, I decided not enroll and buy the kit because I did not want to be involved in automatic delivery. People need to be more responsible for themselves and read ads carefully. There is an old expression that goes back to the ancients and it translates to this: "Buyer beware". As a teacher I am always encountering situations of students not reading instructions, or their assignments. I tell them, sometimes it is not a good idea to try to speed read. People should be more responsible in regards to contracts that they get themselves into. Elizabeth

3/22/2007 - Alyssa writes:
[] i have been a loyal customer to sheer cover for a long time as well as i used to be a customer service rep for the company. first off. there is no way that you recieved a nasty reply from sheer cover, first of all all email are automated and are not personally written, so i highly doubt a computer got all worked up and wrote you a nasty email. ha! thats actually funnier than it is stupid, also when you order sheer cover it sets you up in a club, automatically, you have to call and cancel, all you do is call the 1-800 number on the letter you get and tell the nice rep that you want to close your account, they do not make commision and could care less if you want the stuff or not,sure they will offer you options only because they are required to, all you have to do is say no and the acct will be closed.very simple im sure a little kit could do it. YOur even able to request to have your credit card deleted from the system! you are also able to speak with a supervisor and have all of this documented and sent to your house. OH! and as for sheer cover saying they were going to sue you! that is just BULL! you have 6 months to pay your bill! you can send back your kit if you dont want to pay and your balance will be zeroed out! other wise it is sent to collections just like any other company...(even your doctor does that if you dont pay the bill!) as for all the billing problems, after you order the first kit, 30 days later a big 100 dollar kit is sent to you, that 100 dollars is split into 3 installments for you, you didnt have to go and cancel your credit card you idiot all you had to do was call and say you dont want it, send it back, cancel your membership, tell your bank not to accept the charges, there are 50 other options you have that are very simple! i swear people should not be allowed to even order anything off t.v. you should know to listen to what your ordering []. and just to be safe ( i personally do this everytime i order anything) i call as soon as i get my product just to make sure im not in anything automatic and that they have my card deleted. IS that really too difficult to do when it comes to controlling you own money? i dont think so.

3/22/2007 - Renee writes:
I work customer service for Sheer Cover, and I have to say that all of the people who have complained would have had no problem if they would have listened to the people they were speaking with. First of all, Tracy says that she was continuing to be charged and billed after cancelling. This is because each continual shipment is a three month supply, and unless you've already paid ALL THREE payments before you cancel, you still have to pay them. Cancelling does not mean that you do not have to pay for the product. Also, we do read a very lengthy script to every customer who says they are returning something. The first part of this script tells you that it will be 4-6 weeks before you are credited. If you would just listen to us when you call in, you would understand. Our biggest complaints come from stupid people who either don't listen, or are too "busy" to call in and resort to the laziness of emailing.

3/15/2007 - Lee writes:
I also am a customer service rep for guthy-renker, sheer cover being one of my favorite products, I use the product myself. I believe the main problem is that people have with our product is that they do not take the time to listen to read the entire order. It CLEARLY states that you will be set up in \\\"The Perfect Skin Club\\\" to recieve automatic shipments, you have a 60 day money back guarantee with every product and you may cancel your membership at anytime. At customer service, we do not make comission, we are here to help the customer in every way we can and help them to enjoy their products, not get sales out of them and steal their money, customer service reps are human beings too, I order products and go shopping just like everyone else, why in the world would i want to work for a company that sells bad products and scams people out of their money. IF YOU ARE GIVING OUT OF CREDIT CARD NUMBER READ THE ENTIRE ORDER SCREEN,ASK QUESTIONS, ITS YOUR MONEY! KNOW WHAT YOUR ORDERING!

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