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3/6/2008 - Jim writes:
My son's cell phone was stolen at school. We got a list of calls made using the stolen phone from our cell phone carrier (T-Mobile) and used US Search to reverse search the calls made. This worked fine and we discovered who had the stolen phone. However, I've been billed $10 each month since on my VISA card for "Neighborhood Watch". I never intentionally agreed to subscribe to this service. There is no mechanism on US Search's web site to unsubscribe to this service, and calls to their 800 number go through several levels of automated menues and then tell you that person is not available and their mailbox is full. There is no way to contact these people to cancel an account. Next step will be to contact VISA to deny payment. What a pain. Although the reverse search worked OK, the unintentional "subscription" has cost me money I didn't intend to pay. I'd stay away from these people.... it's a scam. Jim
1/27/2008 - Mike writes:
My odyssey began when I sold a vehicle for junk, receiving cash in the transaction, and having only a first name & a phone number. Four months later I received a notice for an unpaid ticket on this vehicle, which had been issued two months after I had sold the truck. I used U.S. Search online in trying to get reverse phone information on the owner of the cell phone number. U.S. Search's ad stated "Guarantee: NO RESULTS - NO CHARGE". I paid $19.90 for their service. After two days, I got a report stating, "MALE (No Name Given)". I assumed I wouldn't be charged as there was no real information there. A $19.90 charge showed up on my credit card statement. I was livid. I called my credit card company and they are reversing the charge.
1/9/2008 - Jeff writes:
After receiving an harassing phone call I promptly dialed *69 and got the offending phone number. I did performed a reverse number look-up online and found out it was a cell phone-so I could not get the number. On that site there was a link to US Search, where for $15 they would give me the full name and address of the phone subscriber. So I paid- and two days later found out the phone was registered to "Kim"- no last name and no address. I have requested a refund since they did not meet their obligation and so far have received nothing. Avoid this service it is an on-line scam service.<br />
11/28/2007 - Betty writes:
This service is supposed to let you search criminal records yet it offers no place to enter a social security number or other specific personal information so it can search for the records you are trying to find. I never got the information I needed even though I paid extra for the search. As far as I am concerned the service is a rip off.
10/22/2007 - Nell writes:
everything you hear about it is true. they tell you they have info (phone number address, ect) and when you pay they say :"sorry thats not in our database" why did they said they had it then? rot in hell us search
9/30/2007 - Anthony writes:
I paid for a one time search on thier site. I was trying to locate someone who owed me money and disappeared. After paying the $40 or so I get the email with the info. The email contained almost no info at all. It was supposed to have criminal records on them and all it said was "we can not obtain these at this time". It was such a rip off. I didn't get any addresses or phone numbers. Nothing. The entire thing was blank other then thier birth date which I already knew. Complete scam.
5/9/2007 - Debra writes:
I ordered a person search online and was charged $39.95 It was supposed to be e-mailed to me shortly thereafter. I waited and received nothing. I called and was told it was sent and that it would be sent again within thirty minutes. Thirty minutes plus went by and again I received nothing. I called again and found it strange that the same man I had spoken to previously took my call. He repeated my Email adress to me twice and said he would send it through again. Nothing. I see it has been placed on my credit card account the day I had placed the order. I have used them in the past and never had a problem which is leading me to think there has been a change within the company. Perhaps sold to some underhanded people. Just so you know it is a week later and I just phoned there custmer service department and was prompted to reach them through Email. Imagine what happened when I tried. It doesn't work. You can dispute the charges on your credit card.
4/13/2007 - Gene writes:
I have used the reverse phone nunber search twice with the same negative results. They lie to you and now say if there is no results they will not charge your credit card. I got no results both times and they charged me both times. Good luck in getting a refund. I am going to the Attorney General with this one..
3/14/2007 - James writes:
US Search falsely reports that they have a phone number in their database, if only you will purchase a report. Once they have your credit card info and personal information, you then can read the report which says, sorry the information is not in our database etc. etc.
1/2/2007 - Frank writes:
I ordered a reverse lookup on a phone number. US Search said they had the information (name & address) that I could immediately purchase. I paid with a credit card. Then I was told the information was NOT available & I would receive something in 48 hours after a more extensive search. LIE #1 The next day I get an email stating the search was completed. It was for a totally different number from the one I requested. LIE #2 Now I'm trying to get a refund as promised on their web site. They want to give me a credit. LIE #3 UPDATE: I'm the person that submitted the report below. In all fairness to these people. They finally contacted me and made a full refund.
7/29/2006 - Kay writes:
I'm looking for the current address of my sister who has been estranged from me for a number of years. The US Search site showed a number of "hits" in communities where I knew that she had previously lived, so I supposed that the site was perhaps legit. I immediately became suspicious when a receipt of the order page was not mailed to my e-mail address as promised, and when the order showed a $79.95 charge rather than the $20. charge I thought I had incurred. I have received no information from them so far. It was stated that the information would be e-mailed to me when the search was completed. In addition to this, they now have my credit card number which I gave them when the form showed a padlocked site.
9/13/2005 - Brooke writes:
My mother-in-law died recently, and my husband and I are trying to contact his father to let him know. Based on the preliminary information the US Search web site provided, I ordered an "Advanced People Locate" search for $39.95. This search is stated to include: Current & previous addresses Phone numbers (if available) Possible aliases (including maiden name) In the comments section of the order form, I provided additional information to help them determine if they found the person I am looking for. In it, I included a former address (but not the most recent.) When I received my search results, there was ABSOLUTELY NOTHING in the report that I had not already provided them. Even I was able to find a more recent address then they "found"! To make matters worse, my "search results" included the news that a better search was available, for an additional $60.00. I wrote the following to both the public relations and clarification addresses they provide: I just received the results of your search for **** **** (Search ID Number: ********) for which I paid $40.00. These results do not contain any information that I did not already provide your company. Your web site states that it provides current and previous addresses in the report I paid for, but you only provided the TEN YEAR OLD address I gave to clarify which **** **** I was searching for. You did not even turn up the more recent ones that I have found myself! It did, however, offer to so a "better" search for more money. Since I would like to assume that your service is not a scam, I am going to respectfully request to have the search I paid for (including CURRENT AND PREVIOUS ADDRESSES) done and sent to me. No response
Tina writes:
One day I was watching a well known talk show that was having a "Help me find my long lost relative/friend" show. Well at the end of the show they gave out the name and number of the company that supposedly helping them find these hard to find people. There were a few people I wanted to find and I assumed that if this talk show thought the company was legit then it was. So I called 1-800-US Search and was told to wait a week or so before the information came in. Well I waited and shortly received a package in the mail containing the documents US Search had promised (By the way it cost me $150.00 to search for 2 people). To my extreme disappointment it was a list of phone book numbers and addresses that could have been obtained for free!!! Needless to say I did not find the people I was looking for and I had just wasted $150.00. The lesson learned is don't let desperation lead you to what you may think is easy gratification. Life is never easy!
Ron writes:
I ordered a search from 1-800 us Search. They sent me 3 address for $9.99. After this, they sent me a coupon for $10 off a higher priced search. I searched their FAQ's and Terms - it said that if you had an issue with it you could email customer service - in no way does it flat out state that there is no refund possible - so I paid $49.99 for a search and it returned with a SLEW of useless addresses and information. I wrote back and asked for a refund based on this - there was nothing you couldn't find by poking around a bit - and they refused stating their policy did not include refunds and it states that clearly on the website - it does not. That's a lie right there. The IRONY is I did FIND the person - from one address on the $9.99 report and figured out after I found them that the rest of the information was useless and more over - REDUNDANT. I would have wasted $100 sending out letters to EVERYONE on the list they sent me and in reality there was NO relevant info on that list - when I met the person I was looking for, I figured out what I should have realized before - I wasted $60 on this scam.
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