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5/9/2008 - Maria writes:
I tried to order the product. They send me an email saying they were sending me the product within 1 or 2 days and that was sometime in April and still to this day I have not gotten the product. I called the 800 number and no response. When I emailed them they are saying they cannot find my information. Please be very careful from not ordering from them. I believe this is a scam.
5/9/2008 - James writes:
There is something going on!!! I asked my bank to stop it. I have to wait until they actually get the money back. I am going over to the company myself. I live by Monrovia!!!
5/7/2008 - Gerald Waterson writes:
Same story as everyone else. Alteril now has a statement that wasn't there when I signed up for a trial regarding that you agree to future shipments. Of course they ship a monthly amount out just about the time you get the "trial" package. I got mine the same day!<br />
<br />
Calling results in no answers and emails are responded to but in a meaningless fashion. The latest one answers general questions about Extenze and how to ship the product back even though my email that they were answering explicitly stated Alteril and referred to the fact that USPS sent me a message that Alteril had received the package, They hadn't even read my email obviously.<br />
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I had to cancel my card and I asked for a check refund ( I doubt I'll ever get a dime back)but they apparently don't give check refunds. This, BTW, was one of the few answers I did receive.<br />
<br />
I called today by repeated dialing for over an hour and did finally get someone who hung up on me when she was confronted by facts such as 1) no prices appear on the web page so they could have charged me $1000 for a months supply 2) the trial period days were zero 3) there was no mention of a monthly membership when I applied and 4)their customer service was geared towards obfuscation not assistance.<br />
<br />
Oh yes the product made me ill but of course the "trial" period didn't allow for such testing.
5/5/2008 - Cindy writes:
I too ordered the trial sample for a total of 97 cents. One week later, I received a full box along with an invoice telling me that they had charged my account for $36.90...I did in fact reach someone to whom I mentioned about this website and how concerned I was about being scammed, and his comment was "Everyone is entitled to their opinion." He says he will close my account, but after reading all of these complaints, I don't believe him, therefore I have already cancelled my card and my bank is going to give me back my $36.90!
4/30/2008 - Christy writes:
I ordered Alteril about 5 days ago and called to cancel it and, of course, got a recording. I searched Alteril on the internet and found this website. I DID NOT want to be a victim of their scam so I called my back to see what they could do. They advised me to close the checking account. That way, this company can try to debit your checking account from not till kingdom come and they won't get one single cent because the card # they have on file is NO GOOD! Yeah, having to give up your credit or debit card is a pain, but you order a new one and it arrives in no more than a week. And that is a HECK of alot better than paying tons and tons of money to a scam artist. My advise, CLOSE YOUR CREDIT or DEBIT CARD!
4/25/2008 - Robert writes:
I sent away for the free sample and all I had to do was pay shipping.Before I even got my sample they had allready taken out another $35 for another order that I never ordered and didn't even get.Stay away from these ripoff jerks.
4/22/2008 - Gerry writes:
I ordered the trial version of Alteril which at the time of order had no mention that I would be sent subsequent pills after the initial trial period. The web site NOW states that fact although who would agree to that not knowing what the costs of future shipments would be. The answer is no one so they must have added that to cover their butts. I just received the trial pact and noticed I was charged on the same day 36.90 for another shipment. The trial period didn't last for one night! I have called ( no answer of course) and sent an email (again no answer) and have cancelled my credit card which is a big pain but I had no choice. I hope I can get the 36.90 reversed through my credit card company but we'll see. I will be contacting the Maryland and California State Attorney's office.
4/12/2008 - Paul writes:
The product was to be a sample - and they started mailing us stuff and charging our debt card. I did not autherize more that one a time charge - which was suppose to be free! <br />
I can't find a number to call them. I found the complaint site when I was looking up their number on line. I still haven't called them. But I am now!<br />
3/30/2008 - Z writes:
I let a family member buy a sample pack of alteril for .97 cents. I was not informed of the automatic replenishment plan. i canceled the card immediately thanks to this site. alterils website was completely blank in the past and had scam written all over it. Since then me and other victims of this company have started calling them on a regular basis. We have called them so much that they have changed there website around to look realistic. We have busted them countless times by calling extenze and getting the same representative. A friend of mine while calling in was threatend by them on one of his calls. this company has no right to threaten anyone they are robbers. The key to stopping this company is to call there 1 800 number at all hours of the night. call it so much to eat up there phone costs and never give them any cc info. If enough of us get in on this we could put a stop to a bunch of cowards.
3/28/2008 - Nancy writes:
I tried the product and, instead of helping me sleep, I found I was<br />
having alternate periods of sleep/wakefullness. I also had bizarre nightmares when I did sleep. (and I never have nightmares, normally)
3/25/2008 - Bobbie writes:
I never got anything after an offer of .97. Instead they took out 36.90 I never autherized. Now I have to change my account and everything I do pay on line is going to have to get a changed account from what I am told. This is a terrible thing to do to people who trust too much.
3/25/2008 - Leslie writes:
This is a joke! I noticed a $5.97 charge to our account a week ago. Then, 3 days later, a $49.41 charge. I called this company to inquire about the charge and was told it was for a male enhancement product that we never received. I was told to get our money back we had to send the product back to them with a letter indicating we wanted to cancel. Then, after they received the product, it would take about 6 weeks to get our money back. First of all, we don't have any product to send back to them! The customer service rep indicated that perhaps my husband had received it, used it and just didn't want to admit to it. Said it happens all the time. He said we got it and would continue to be charged until they received the product back. The $49.41 charge was a week supply (according to him) and I noticed today another draft from our account for $1.49 from that company. That's 3 drafts from our account in 7 days totalling nearly $60.00 for something we never received. I have contacted our bank, and like others who have posted here, have been advised to close our account. This is criminal. A month's supply of whatever this is, that we never received, will cost over $300.00. A product with the exact same name, sold by the exact same manufacturer, sells on the [] website for $39.99 for a month's supply. Why hasn't this place been shut down?
3/19/2008 - Dorothy writes:
I am so glad I did not order i reseach everything and I want to thank you all. I am so sorry about your problems but as stated file a complaint with BBB and also the Federal Gov. as these products are being sent thru the mail which makes it Federal hope this helps.Also call your TV stations and tell them so that other can be warned.
3/14/2008 - Julia writes:
Why don't you all file a complaint with the FTC? There is a law against this. It is known as "Bait & Switch", also Fraud. Don't take this crap! Stand up for yourselves and use the means that our government has in place to shut companies like this down. I am no longer playing the mouse for companies and people that invent new ways of Scamming people. If you don't band together and flood the FTC with these complaints...they will never know...and this is exactly what the company wants. Also speak with your Charge card companies, and banks...there are ways you can use to PULL the funds back from them. Hit them where it hurts...in the money bags.
3/14/2008 - Jack writes:
I had the same exprience for $1.94 sample that never arrives they keep dinging your credit card for $36 to $50 and sending crap that is actually not healthy for you. This is legle white coller crime, the credit card companies don't call it fraud because you authorised the $1.94. These are California Crooks!
3/11/2008 - David writes:
I ordered this product, the .97 cents offer. They sent it and within a week they sent the fullprice package and charged my credit card $ 36.90. I tried to cancel the product but the web site was shut down and they never answered the the phone. I called my bank and they did a fraud alert and refunded my $ 36.90, they also shut down my credit card and issued a new number card to stop them from using my credit card again. The is a good process to stop these crooks from ripping you off. When the money stops they move to another scam.
3/3/2008 - William writes:
received the product three days ago. I then found $39.07 taken out of my account on the fourth day. I just wanted to try the product for the trial period. They never took out the 97 cents as advertised. This is obiviously a scam to get as much money as possible. I have been trying to call to cancel but always getting a busy signal.
2/27/2008 - Nanci writes:
I ordered the sample which never arrived. I did receive a box, which they claimed was worth 36.90 which I opened thinking it was the 97 cent sample. They kept sending more, including charging my account for extenze, which I never ordered nor even thought of ordering! All is sent back, and I am in dispute w/the credit card co. to get my damn money back. These people are slime over vomit. Pathetic.
2/25/2008 - Jawad writes:
My name is Jawad I recently tryed Extenze, this product has been a nightmare to deal with. I have a checking account that I use only to by my school books and cash my loan checks for school. I bought Extenze from that account about 3 months ago and have since cancled the product more than 5x. This company is continuing to charge my account and this problem has caused me more than 300.00 in overdrafts. I am very frustrated, because this keeps happening, my bank has blocked the card and soon i hoped to cancel the account. Unfortunatly my bank claims that the block lasts for only 6 months and afterward if the company send the bank information that I state I want the product they will alow them to charge my cc. This is criminal, I dont want any thing from these people except to be left alone. If anyone out their can help me cancel this for good, please do. Also I have set up an E Mail address just to deal with this problem, please write to me at []. Good luck to anyone who is suffering with this or similar problems. Thank you Jawad.
2/21/2008 - rebecca writes:
I saw an ad on tv for a sleep aid called Alteril. For $.97 cents they said you could have a one weeks free trial to see if you liked it. Before the week was up they had already billed me $39.37. I was upset because they had taken the money out without permission and the Alteril did not agree with me and made me very sick. When I tried to reach customer service using 5 different numbers I was totally unable to talk to anyone. Twice they said they would call me back, and they never did, once they hung up on me, and ever since they have all been busy signals except for the ordering number. I tried emailing them 4 times and finally they answered with a wrong order and are now claiming that I did not return the shipment that they sent. I returned it as soon as I recieved it, unopened and refused at post office. I have reported them to the BBB, the FTC, and the Attorney General. I have not made a formal complaint as of yet but am considering it due to the circumstances. I have also had to file a complaint with my bank and stop my credit which has been quite an inconvenience. I hope that all who have been affected by this will take some kind of action, because this borders on fraud and their practices are highly unethical It's funny how they will answer for orders but not for cancellations and when you want your money back they say 4 to 6 weeks fom the time they receive the product back [which they which they say thy didn't receive] when it only took the 2 to 3 days to take it out of you credit.
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