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3/28/2008 - Nancy writes:
I tried the product and, instead of helping me sleep, I found I was
having alternate periods of sleep/wakefullness. I also had bizarre nightmares when I did sleep. (and I never have nightmares, normally)
3/25/2008 - Bobbie writes:
I never got anything after an offer of .97. Instead they took out 36.90 I never autherized. Now I have to change my account and everything I do pay on line is going to have to get a changed account from what I am told. This is a terrible thing to do to people who trust too much.
3/25/2008 - Leslie writes:
This is a joke! I noticed a $5.97 charge to our account a week ago. Then, 3 days later, a $49.41 charge. I called this company to inquire about the charge and was told it was for a male enhancement product that we never received. I was told to get our money back we had to send the product back to them with a letter indicating we wanted to cancel. Then, after they received the product, it would take about 6 weeks to get our money back. First of all, we don't have any product to send back to them! The customer service rep indicated that perhaps my husband had received it, used it and just didn't want to admit to it. Said it happens all the time. He said we got it and would continue to be charged until they received the product back. The $49.41 charge was a week supply (according to him) and I noticed today another draft from our account for $1.49 from that company. That's 3 drafts from our account in 7 days totalling nearly $60.00 for something we never received. I have contacted our bank, and like others who have posted here, have been advised to close our account. This is criminal. A month's supply of whatever this is, that we never received, will cost over $300.00. A product with the exact same name, sold by the exact same manufacturer, sells on the [] website for $39.99 for a month's supply. Why hasn't this place been shut down?
3/19/2008 - Dorothy writes:
I am so glad I did not order i reseach everything and I want to thank you all. I am so sorry about your problems but as stated file a complaint with BBB and also the Federal Gov. as these products are being sent thru the mail which makes it Federal hope this helps.Also call your TV stations and tell them so that other can be warned.
3/14/2008 - Julia writes:
Why don't you all file a complaint with the FTC? There is a law against this. It is known as "Bait & Switch", also Fraud. Don't take this crap! Stand up for yourselves and use the means that our government has in place to shut companies like this down. I am no longer playing the mouse for companies and people that invent new ways of Scamming people. If you don't band together and flood the FTC with these complaints...they will never know...and this is exactly what the company wants. Also speak with your Charge card companies, and banks...there are ways you can use to PULL the funds back from them. Hit them where it hurts...in the money bags.
3/14/2008 - Jack writes:
I had the same exprience for $1.94 sample that never arrives they keep dinging your credit card for $36 to $50 and sending crap that is actually not healthy for you. This is legle white coller crime, the credit card companies don't call it fraud because you authorised the $1.94. These are California Crooks!
3/11/2008 - David writes:
I ordered this product, the .97 cents offer. They sent it and within a week they sent the fullprice package and charged my credit card $ 36.90. I tried to cancel the product but the web site was shut down and they never answered the the phone. I called my bank and they did a fraud alert and refunded my $ 36.90, they also shut down my credit card and issued a new number card to stop them from using my credit card again. The is a good process to stop these crooks from ripping you off. When the money stops they move to another scam.
3/3/2008 - William writes:
received the product three days ago. I then found $39.07 taken out of my account on the fourth day. I just wanted to try the product for the trial period. They never took out the 97 cents as advertised. This is obiviously a scam to get as much money as possible. I have been trying to call to cancel but always getting a busy signal.
2/27/2008 - Nanci writes:
I ordered the sample which never arrived. I did receive a box, which they claimed was worth 36.90 which I opened thinking it was the 97 cent sample. They kept sending more, including charging my account for extenze, which I never ordered nor even thought of ordering! All is sent back, and I am in dispute w/the credit card co. to get my damn money back. These people are slime over vomit. Pathetic.
2/25/2008 - Jawad writes:
My name is Jawad I recently tryed Extenze, this product has been a nightmare to deal with. I have a checking account that I use only to by my school books and cash my loan checks for school. I bought Extenze from that account about 3 months ago and have since cancled the product more than 5x. This company is continuing to charge my account and this problem has caused me more than 300.00 in overdrafts. I am very frustrated, because this keeps happening, my bank has blocked the card and soon i hoped to cancel the account. Unfortunatly my bank claims that the block lasts for only 6 months and afterward if the company send the bank information that I state I want the product they will alow them to charge my cc. This is criminal, I dont want any thing from these people except to be left alone. If anyone out their can help me cancel this for good, please do. Also I have set up an E Mail address just to deal with this problem, please write to me at []. Good luck to anyone who is suffering with this or similar problems. Thank you Jawad.
2/21/2008 - rebecca writes:
I saw an ad on tv for a sleep aid called Alteril. For $.97 cents they said you could have a one weeks free trial to see if you liked it. Before the week was up they had already billed me $39.37. I was upset because they had taken the money out without permission and the Alteril did not agree with me and made me very sick. When I tried to reach customer service using 5 different numbers I was totally unable to talk to anyone. Twice they said they would call me back, and they never did, once they hung up on me, and ever since they have all been busy signals except for the ordering number. I tried emailing them 4 times and finally they answered with a wrong order and are now claiming that I did not return the shipment that they sent. I returned it as soon as I recieved it, unopened and refused at post office. I have reported them to the BBB, the FTC, and the Attorney General. I have not made a formal complaint as of yet but am considering it due to the circumstances. I have also had to file a complaint with my bank and stop my credit which has been quite an inconvenience. I hope that all who have been affected by this will take some kind of action, because this borders on fraud and their practices are highly unethical It's funny how they will answer for orders but not for cancellations and when you want your money back they say 4 to 6 weeks fom the time they receive the product back [which they which they say thy didn't receive] when it only took the 2 to 3 days to take it out of you credit.
2/20/2008 - Deborah writes:
In December of 2007, I, like so many others saw this informercial on a sleeping aid call Ateril one night and thought it would help me. All I wanted to do was just try the sample and that was all. Instead of just the sample they immediately started sending me a monthly supply and started charging my account. I tried calling them but they were too busy to take my call so someone would promise to have them call me the next day at a time specified specially for me. However the calls never came even after several attempts from me calling them. Finally I got another number to call, mean while I'm still getting this product. I called the new number and talked to this guy who was very freindly and said that he would take care of everything. Well 2 weeks later I recieved more product. Needless to say I was livid. I called again and the number had been changed of course, talked to another guy and told him that I had called and canceled their product, and why where they sending me more and he said "OH yes I see that you did cancel just send it back and we will send you a refund but you need to make sure you send it by registered mail to make sure we get it. And I promise you want get anymore product." On 2/8/08 I received another shipment. If there is a class action suit being filed I want in on it. I have 3 boxes of Ateril @ $36.90 ea. and an bottle of some kind of Fiberweigh @ $26.90. they owe me $137.60, I want my money back! The last number that I was able to get through too was 800-228-7314 the one before that was 626-440-1747. I was going to try to send the product back but after reading all of the complaints I knew it would be a waste of more time and money so I had to cancel my Debit card and get a new issue. My prayer is that they get caught and pay back every penny they have duped pepole out of!
2/19/2008 - Rhiannon writes:
My story is similar. Wanted to try the trial product. Never received it but got charged for the 30 day supply. I called customer service and was treated very badly, and basically told what a fool I was. That I was probably talking to India, and they primarily deal with the male enhancement products and he didn't care anything about the product I was complaining about. I do have to admit that upon hanging up the phone I did use a foul word. However the customer service guy called me back and said "listen here you f---- b--. Then he called again and left a foul message on my answering machine. I reported this to another service guy and supposedly got my account cancelled. I have called twice since to verify if it is and always get the promise that they will call me back.
2/15/2008 - A.Tony writes:
I also responded to a TV Ad for a weeks supply of medicine for the cost of postage. The order operator waited until after I provided my financial information, then informed me that they would be “AUTOMATICALLY” deducting additional funds for a 30 day supply in approximately three weeks. With that information I told the order operator to cancel my order. Instead of canceling my order, the representative, without authorization, not only processed the initial charge, but a week later I was charged for the 30 day supply! Fortunately, I was checking my bank statement and noticed the charges. I was able to nip this in the bud, and my bank is correcting the matter, the unfortunate part is that I had to cancel my account and reestablish a new one. HOW TO HANDLE THE SCAM: a) File a billing dispute with your bank; b) File a complaint with your State Attorney General’s Office as well as California’s Attorney General’s Office (800-952-5225) Complaint Forms are available at their web site: www.ag.ca.gov. c) With Regards To The Package: The Law, at least in my State, basically says, “Unsolicited goods are free”. You can keep, trash or return it. What I did was mark the package “Refused, Return To Sender”... I read one victim mailed it back to them and they stated that it was the wrong company... Returning their mail should overcome this obstacle.
2/7/2008 - C writes:
My complaint is on the company "Biotab Nutraceuticals Inc" Late one night my husband ordered the Extenze. Just suppose to be trail order and has turned into a nightmare. They have us on auto ship and keep sending and charging stuff we have not ordered. I have sent back, called them a number of times and can't get anywhere. My calls are answered in India, not the company in CA. How can we stop this company and get our money back? I include us and all the other people being ripped off by them. Have been trying for over a month to get this stopped and money back.
1/28/2008 - Sue writes:
I placed an order for the 97 cent sample and was assured I would have time to try it and cancel any future order before it was sent if I did not want it. A short time later I was charged $36.90. To this date not only haven't I receive the order I haven't even received the sample. What can I do to stop these people?
1/23/2008 - elyse writes:
I was charged on my credit card what was supposed to be $.97, but has been $36.00 so far and have not received any product! I am affraid I will not be able to cancel the order, and have nor receipt.
1/17/2008 - WILLIAM writes:
Im reporting a scam from the same company that mades Alteril. which is BioTabNutriceuticals,401 e Huntington Dr. Monrovia Ca 1-800-419-4447. This company offered on TV a 7 day trial of (male enhancement)for.97cents with the option of returning the product within 45 days. 6 days later my account was charged for a full months supply and I hadn't even received it yet. Along with a charge for 2 x-rated videos which I never authorized. Trying to call and get through is impossible either busy, mailbox is full and if lucky talk to someone you can't understand and say they will call you back. So to date I've been charged 7 times bringing my account in the negative, and insufficient fees from the bank. I've had to close out my bank account. Found out a class action suit has been filed 11/29/2007. Ive filed fraud report with bank and with []. [] etc. along with the California State attorney General, Better Business Bureau. This company needs to be closed down. You will find several complaints about this company on several sites.They need to stop advertising on prime tv stations.
1/15/2008 - Melissa writes:
This company also sells Extexze, a male enhancement product. So I'm sure you can guess who got us into this mess! To make a long story short. They continue to send this product and bill our account after numerous attempts to have it cancelled. Only to find out the following month another $55 dollars is gone from our account, again. There are 3 phone numbers all of which automatically transfer you to a answering center (because the lines are so busy with men trying to extend there penis that there is no way they can possibly take another call) in INDIA that promises to return your call the next day. I have contacted the bank and filed fraud... stopped payments, contacted Monrovia police deptartment as well as my local department. This is a scam do not buy this or the many other products they apparently put out!
12/28/2007 - Frank writes:
This is a true scam. Tamara Marie Gibson is the president of Biotab Nutraceuticals, Inc., which is the maker of Alteril. I have located her cell number and have her home address. Cannot post those here, but I will be contacting the California State Attorney General's office as well as the California Department of Consumer Affairs with all the information I have. I urge everyone here to contact these two regulatory bodies to nail these people down.
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