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11/10/2007 - stephanie writes:
I have very sensitive skin. The infomercial states this product is wonderful for "all" skin types especially sensitive skin. The coverage of the product is very good which makes the fact that the product made my skin itch, burn, and break out, even worse. My face got so irritated I wanted to literally claw my face off when I put it on. My face turned red, swelled up, and was extremely irritated!! I am disappointed because of the money I spent on the product that is sworn to be hypoallergenic and wonderful for sensitive skin. I have read of many complaints just like mine. There are alot of people who are having some kind of reaction to this makeup and there should be some kind of warning with it.
11/8/2007 - Susan writes:
After watching the ad on TV a billion times, I gave in and ordered. The order entry gal that took my order was horrible. She yawned and coughed all the way through the order. Since the first thing you give them is all your personal info, I felt I had to continue cause she already had my credit card information. The next day I felt so uneasy that I tried to cancel the order. Every time I contacted them, they said they had no order details for me. But it was already too late, I would recieve the items, and I was simply to mark, return to sender and I would get a refund on my card. Well if they cannot find my account, how could anything even be shipped? I highly doubt they ship on Sundays anyhow. Finally 4 days later, I spoke to another customer service rep and she found my account. She too said it was too late, the package was leaving within in moments (yeah right) and to simply return to sender and I would get a refund. The package still has not arrived. They had a pending charge on my account for a $1.00 that tells me they are getting ready NOW to charge me and ship. Geeze, they could of cancelled this days ago, they just refuse too. Horrible order takers and horrible customer service. ALthough customer service was more professional than the order taker, they are all a bunch of scam artists there. I don't understand how they can make money with that kind of service.
10/28/2007 - Megan writes:
I have very sensitive skin, and since bare minerals said it was good for sensitive skin I thought I would give it a try. My skin broke out within an hour of putting it on, and the warmth just made my fair skin look streaked with a bad self tanner. The powder's felt cakey and like I was wearing a mask. If you need something for sensitive skin, I recommend Bobbi Brown products...they are great.
10/24/2007 - Lisa writes:
I absolutely love the product but an cancelling my 2 standing orders--one for me and one for my daughter. They shipped to the wrong address and refuse to make it right. I've contacted every email addres on their site but keep getting the runaround. All i want is the order to ship as I set it up (the first one did ship corectly) and a call tag to return what shipped to the wrong party. I've spent over $350 on these products and really like them, but I can't put up with the CS. No wonder companies move their customer service to 3rd world countries!
9/29/2007 - Elisha writes:
I had watched the infomercials and finally succumbed. I ordered my kit. It arrived without incident. I used it for probably a week before my face swelled up and I had broke out with all these vesicles (tiny blisters). When I called they assured me that this has never happened before. (Yea, right). However I did receive a prompt refund. My complaint is that this product is anything but all natural and hypoallergenic. They are treading on dangerous ground.
9/17/2007 - Roxie writes:
I was excited when the product first arrived. I had no problems with billing or anything else, other than the amazing coverage which I did not get. It covers okay and I love Mineral Veil, but my rosecea, it doesn`t really cover as well as promised. A little dissapointing. It also comes off when you sweat.
8/29/2007 - Kari writes:
I have been using Bare Minerals for a year. I love it! However, DO NOT ORDER ONLINE. You'll get caught on scams, clubs, etc. Go to a store a buy it. Then you can get color matched by a professional makeup artist. I buy all my bareminerals at [] or []. Every time I go to that store, they tell me that bareminerals is always their top seller.
8/20/2007 - Janice writes:
I am a professional makeup artist, and I use Bare Minerals for my own Personal use. It is a good product, but there are a few things you need to know to get the most out of it. Wash the brushes often with ivory soap and cold water. Every time you wash the brushes, the softer they get, and they break less. This makeup works better with oily skin, use a moisturiser every time you apply it. Evian and a few other companies sell water misters for the face, this is a great way to set the product and take away that "powder" look that can happen if you use too much.
8/20/2007 - Ellen writes:
On January 15, 2006, I placed my first-time order with Bare Minerals. I bank online as most do these days, so on the 17th, I checked my credit card and saw where Bare Minerals hit my account for the amount ordered. No problem, I thought, I should be getting my products within the next 2 weeks. By the first of Febuary, nothing arrived, so I called customer support and was told that orders were on back order and not shipped yet. Another week went by and still my products had not been sent. It was getting to the end of Feb. and none of the products that I had already paid for were sent. I therefore contacted them again and asked to have my order cancelled and my money restored to my credit card. It was then That I was told that they don't do that, I would have to wait to get the product and then send it back to get my money back. To make a long story short, I had to get the Better Business Bereau involved before Bare Minerals finally reimburst me my money. All the while, they kept saying that they had done nothing wrong!!! By the way, the BBB told me that they had many complaints as to the same practices against Bare Minerals.
8/4/2007 - Amy writes:
I've been using bare minerals for almost 2 years and I am happy with how it makes my skin tone even. The concealer brush is great too. The major bone I have to pick is that the kabuki brushes aren't very good. Sure, they provide great coverage, but the bristles become very brittle after a while and fall everywhere. Also, if I brush too close to my eyes, the little brush bristles fall into my eyes and it hurts. The bristles also become stiff after a while and tends to rub my skin and my face begins to flake. Definitely put on a moisturizer (i use clinique moisutirizing GEL) before applying the powders. Also, wash your brushes often. This will help the stiffness and make your brushes feel soft like when you first bought them. Also, keep in mind that if you buy the starter kit (either by phone or bare minerals website), your make up portions will be small. But, if you buy it from a store (like [] or []) either in person or on their website, then the make up portion is much larger. Of course, the starter kit is a good deal since they are giving you a couple of shades of powder, Warmth, Mineral Veil, and 2 brushes. Just keep in mind that your portions will be smaller than what was seen on TV. I bought my starter kit on the bare minerals website, cancelled the automatic club shipment, and continued to buy the rest of my bare minerals at []. Bare Minerals's auto shipment will send you your make up WAY too fast. These powders last me for a LONG time before you need to buy a new one. So don't apply for the auto shipment. Cancel it ASAP and just order it from [] in individual containers. This is much less hassle and you don't have to deal with customer service :) One more thing: the powders get messy. Put down an old rag where you normally do your make up to avoid the powder staining any of your furniture and carpet. It is washable, but who wants to scrub a carpet all the time? All in all this make up looks wonderful on people and I like the way it makes me look. It lasts me all day and I have oily skin.
7/11/2007 - Ally writes:
They advertise: "The coverage is flawless, free of preservatives, talc, oil, waxes, fragrances and other chemicals that can irritate skin and cause breakouts." It is a lie b/c many women are having horrible reactions like myself. I wanted to scratch off my face b/c of irritation. I washed it off & my face stayed red, irritated, and I broke out. I did my research and found out there are many synthetic ingredients in Bare Minerals and some other mineral make-ups....Here is the list of the most irritating ingredients. []
6/19/2007 - Angie writes:
My boyfriend's mother bought me an introductory kit from [] for my birthday. It does okay for what it is. I have acne scarring and uneven tone; Bare Minerals covers them better than most other make-up. It just doesn't last long. A few hours, and it's time to reapply. And "Warmth?" I don't think so. It just looks like brown streaks, no matter how little you use OR how much you "Swirl, Tap & Buff!" And the mess! Good luck getting the stuff out of pillowcases, clothes, towels, even off of hard surfaces like my solid cherry vanity. "Mineral Veil" is good; it works well on it's own and with other make-up. And I will gladly admit that my skin has cleared up considerably since I started using the system. The kabuki brush that came with the kit started losing bristles the second or third time I used it. My overall feelings on the product are mixed. It covers well, even if it doesn't cover very long. "Warmth" is best left to the brave and the professional. No woman should leave home without "Mineral Veil." I could do without it. I'm just glad now that it wasn't MY money that was wasted on it.
5/24/2007 - Donna writes:
I love this product and have used it for years. I have rosacea and this product works wonders for my skin. I do not purchase from mail order, I only purchase from stores.
5/19/2007 - Eileen writes:
This product works like any make up does...it looks great when you first apply it. However, it does not wear long. An hour later, you need to reapply at least mineral veil to keep the shine down. Even the cheapest of makeup lasts longer. Perhaps it is my skin type, but I didn't have luck with this product. Additionally , they claim this product is great for sensative skin. I didn't have any luck with my sensitive skin and be sure to remove it before you sleep...it stains pillowcases!
5/15/2007 - Bre writes:
I think that Bare minerals is a decent product and have been using it for about 3 years now. However, I have the same complaint as a few other people on here. I originally ordered the bare minerals product through their infomercial on tv and ended up having my credit card charged for a "monthly renewal" which i CLEARLY did not agree too. I had a terrible time trying to get the company to stop charging my credit card for the monthly renewals. Eventualy, what i ended up doing was having to cancel my credit card so they could no longer charge it. Like i said above, though, is that i really do like the product, so now, instead of going through all the crap of ordering off of tv and having to deal with customer sales reps feeding me a bunch of lies, i now buy Bare Minerlas at Sephora (great store for cosmetics) This way i am still able to purchase the product, but without all the hassle.
4/28/2007 - Carmen writes:
My daughter got me bare minerals for Mother's Day, I told them upon ordering that i had light olive skin and they sent me something that made me look like Casper the unfriendly ghost, I called and complain, they were very polite and agreed to send me 2 more containers of bare minerals free of charge in a darker shade, well !!!! now i looked like I had a third degree burn on my face, called again and they said to mix the two shades to get the perfect color for my skin, that didnt help either, I looked like i had hepatitis, a mixture of yellow, green and brown, I tossed the foundations away and kept the "mineral veil" and "well rested" products which I apply over my water base foundation, I least I dont look cakey and pasty, Bare minerals? you can kiss my ass :)
3/23/2007 - Laura writes:
I did not care for the makeup and returned via UPS overnight within 5 days. They received my package the next day as it was verified through UPS tracking. However, they billed me 3 weeks later for the second installment. I have emailed them many times asking for them to refund the 1st installment and the 2nd installment(minus shipping and handling). They reply back each time asking for more and more info and then saying they cannot read my font. The font is Courier. Nothing fancy. No colors. Not small. Not large. Normal Courier font. 5 annoying emails later, I decided to telephone them. 25 minutes later, on the phone, repeating all of the info twice again, I was told I would get a credit, but it still has not been applied to my credit card. I feel this is a scam of sorts and buyer beware! I'll keep trying to get my Fifty+ bucks back, but this has not been easy and I wish I never ordered from them.
3/13/2007 - Jeanette writes:
I love this product, although I do not buy from the website anymore. When I first ordered it there is a place where it asked you if you want to join the club membership. I checked NO, since I wanted to try this first to see if I did like it. I was charged the next month, and for three months after. I kept calling customer service and getting the same response, so finally I told one lady that what the company is doing is against the law and I better get my return for all the payments that were charged and for what I sent back or there was going to be some serious problems, presto I was refunded. So now I buy from a store [] and that way I do not have to deal with the customer service and fraudulant charges on my credit card.
1/26/2007 - Liz writes:
I ordered 2 kits for Christmas gifts for my daughters-They were happy with the products. In January I received another order of these products which I did not order. I do not or never did have any intention of buying more. My credit card was charged without my knowledge or permission. Not only that but they charged it to a card with an expired date. This is very poor business practices. Tomorrow I call and discontinue my credit card.
1/6/2007 - Barbara writes:
Like others on this site, I tried Bare Minerals, and I liked it. I did join the "Club" because I was naive about the benefits. I agree with others that it's not a savings. My big problem right now is that I was charged on Dec 19 for my 2nd club shipment and here it is, January 6th and I still haven't received it. I talked to customer service and they told me that they use a service that goes through UPS then to the Post Office and can take up to 3 weeks!! This is a huge difference from the 3 days when I originally purchased this product. I am going to be ordering from [] from now on where the prices are better and the shipping is reliable. DO NOT ORDER FROM BARE MINERALS DIRECTLY!!!! It's a fine product, but unlike most companies, going straight to the source costs you more money and more headaches.
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