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3/18/2008 - Amanda writes:
Same as everyone else. Had to cancel my card and report a claim. Please go to BBB and file a report. They need to be shut down.
3/17/2008 - Kathleen writes:
What a scam! Received the ball(after 5 weeks) and you can blow it up but the plugs do not fit in the hole--it's useless. I called to cancel any "further shipments of DVD or products--I sure hope "Gina" was listening and cancelled any future orders. I told her it was a piece of junk, but I was already out $21 and would really hate to waste the money trying to return it for credit.
3/16/2008 - Sarah writes:
I ordered the Bender Ball four weeks ago and have yet to recieve this product. I verified prior to purchase that this product was "in stock" as read next to the chosed item. However each and every time I call the customer service line I get "Your item is backordered." I am terrified of the stories I have seen on this site. I suggest that people share these issues and comment on Better Business Bureau's website. It seems very easy. Go to [], type our zip code, click company reports (top left), click search the national database, type in Bender Ball as the company name and CA as the state (I left the rest blank. You can visit the "View reviews" section and from here you can write your own review. I have yet to recieve or be charged for this product but rest assured that if anything goes unplanned I will be on this site quickly. Hope this helps!!
3/15/2008 - Cindi writes:
I ordered this product. Not as great as they led you to believe. One month later, I get a charge for an addition $26.95 to my debit card. When I call, they tell me I was enrolled in this membership that would send me "new items to try". I told them they were never authorized to do this, nor did I sign up for anything like this. I was told to mark the package Refused, w/ some Return Merch Authorization # and I'd be credited no problem. It's now been a month since I refused this package and still no refund. I encourage anyone thinking about dealing w/ this company, Not to. It's been such a headache.
3/12/2008 - Christi writes:
I had ordered the bender ball & after 3 weeks i still hadn't recieved it so i called the custumer service number and they told me their warehouse was out of the product and they would be recieving more at the end of the week and it would be sent to me then. Well a month goes by and i call again and the lady told me it had been sent to me. After another week and a half i call to check the status and they told me it hadn't even been sent yet. I cancelled my order because that is just ridiculous. Looks like now i have to worry about them charging my card for things i didnt order when i dont even have the product. This buisness is so unprofessional.
3/9/2008 - MARIA writes:
I ordered this ball as well, and received two. My credit card was charged 3 times, after trying repeatedly, for 10 days to get a refund, all I got was them trying to sell me more or talk me into keeping it and then telling me, I wouldn't get the full amount back. I finally hung up on the guy midway while they were talking and got in my care and went straight to my bank. I got all my money back! I am not dealing with fraudulent companies and wasting my time anymore! Please people don't even bother with them...just go straight to your bank and they will tell you how to handle it and get your money back.
3/9/2008 - Val writes:
I ordered the Bender Ball and felt exhausted after saying no to a million other offers. I hung up confident that I had ordered one Bender Ball. Well they shipped and charged me for two. I immediately called and first got the run around, then the customer service agent tried to explain why 2 Bender Balls were good to have on hand. Then she said she couldn't refund my money. After getting upset and having to be rude, she finally said Well okay you can return it, but I can only refund this much because there is a charge for restocking the product in our warehouse,and this is how much the return shipping will cost you. It would cost me more to return it. I gave it away and will never order from them again.
3/9/2008 - Jan Marie writes:
Benderball method is ineffective and easy to do = no real workout advantage. I also said "no" to all the additional items they wanted to sell me and have received a $30 charge auto charge to my account, and I'm sure this is only the beginning of a huge nightmare. I'm thinking about canceling my credit card just to avoid future charges. Worst purchase ever!
3/8/2008 - Sara writes:
I too have been scammed!!! I ordered this product a month ago and still have not received it and by reading the above reviews everything makes so much sense. I guess I will be cancelling my debit card first thing Monday morning, What a pain in the ass. BUYER BEWARE!!
3/8/2008 - Mary writes:
I am so angry. I did place an order this morning (Saturday), submitted my credit card number etc, and after I submitted my numbers, I was told I would be receiving more DVDs every three months at a charge on same credit card. I am furious and am attempting to cancel this order completely in writing to both mailing address I have found and copying the Better Business Bureau as well. I will certainly share this information with my friends and family.
3/6/2008 - Karen writes:
My story is paralell to all other complaints. I seen the informercial and the product was something of interest to me, so I purchased it. However, not without staying on the call for 45 minutes and being forced to hear all the other "wonderful" offers that I quickly declined. The only reason I stayed on the call was to get my total WHICH by I never got and should of been 9.99. This was over a month half and I just seen (3-6-08) the charge in my account of $41.62 and never received the product.
3/5/2008 - Michael writes:
Just like so many others, I was charged an additional $26.98 on my checking account a full month after I ordered and received the product. When I called and got a hold of TROY, he told me that I was signed up for the automatic workout of the month club, or whatever it is called. I told him I ordered no such thing and was charged without any notification. He then tells me that the reason I wasn't notified was they have no email address on file for me. Later in our conversation, as I went through their website making an order and reading each step to him, I assured him that nowhere does it inform you that you will be charged later and that I am now enrolled in something monthly. He then said that the email has fine print that informs the customer of this. SO I rebutted with, "But if you have no email for me, how did you think I was being notified?" He was stuck, apologized again, and told me he would be taking the charge off of my account. I said how long. 7-10 days. I am now going to overdraft on my mortgage because March is always tight in my house, so I asked him would he pay the $29 in overdraft fees. He said nothing, so I spoke a little louder thinking he couldn't hear me. He asked to please be patient and he would try to refund the money faster. I informed him I would be reporting this to the BBB and Consumer Reports and I AM taking legal action against them. Don't let them get way with this. It IS illegal and I am sure they are making money by doing this to unsuspecting folks as well.
3/4/2008 - Kristin writes:
I ordered the Bender Ball on February 2...I got it on February 21. I also called to chedk on the shipment twice and was told that it was in process. I did read the fine print and was aware of the bi-monthly shipments of DVD's. On my second call I told the woman from customer service that I will take the original order but that I wanted all further "continuous" shipments cancelled. She simply said ok. I asked her three more times over the course of our conversation if these shipments were cancelled. She finally said yes...I asked for a confirmation number...she said "We don't have those". She gave me a reference number which she could have pulled out of her you-know-what. Today I came across this website and decided not to wait around and see if the cancellation took effect. I was dumb enough to pay with an e-check...luckily not from my primary bank account...a smaller one that I keep for occasional small purchases. I called the bank today and they are issuing me a completely new account number. I have to get all new checks and change all of my auto-draft information...but it will be so much more worth this hassel than letting Bender Ball get their hands on one more dollar of mine.
3/4/2008 - TAMMY writes:
I also have been trying to get my unauthorized charge of 43.00 back after talking to the non english speaking non-helpful custormer service rep not getting anywhere!! i asked to speak to a supervisor and then she (carla) hung up the phone I was Furious!!! I acutally had my husband call and they said they would refund our money back it has been a week and guess what no refund!!!!!! I am sick of people taking advantage of the hard working class and as soon as they have your credit card they take you for a ride and do not care what the cost are.
3/3/2008 - kim writes:
i have all the same complaints as everyone else. the products is not satisfactory, customer service is not efficient, and more charges for dvd's that suck is pretty much how these people make money. who makes a hassle over 20 bucks here and there? maybe we all should.
3/3/2008 - donna writes:
I ordered the bender ball and checked no for the e boost. Today I was checking my account and noticed they took out for the e boost. I did not order nor receive any product.
3/2/2008 - Autum writes:
Okay, so I ordered the Bender Ball over the phone, just 45 minutes ago. It was a nightmare! I've seen the product on television many times before and got interested because I have recently started a diet, and thought it would be a good idea to work in some ab work. It seemed legit, so I made the call. The AUTOMATED person asked for my name, address, and credit card billing information. I started feeling uneasy about giving out all that info to a computer, but figured that I would get an opportunity to cancel my order later in the call. After taking my information, I was BOMBARDED with numerous offers, most unrealted the product I was ordering in the first place, free gas cards, dietary supplements, extra DVDs, and even a free eye exam. (ARE YOU SERIOUS?!!) After carefully declining all the extras, two or three times each, I was ready to cancel my order. But, of course, that opportunity never came. I was never given a grand total, nor a price for shipping and handling. So then, after all that TORTURE I decided to google Bender Ball and look for a customer service number to call and cancel. Once again, AUTOMATED. I found another number and called to receive a barely audible message about strict hours to call between and some other bull-shit. Then I found this site, with over 100 complaints. GASP! Most of the stories start out just like mine, decling all kinds of crap for half-an-hour and then realizing SCAM! So I just called my bank and they told me that I can just change my debit card number, but that he's seen these scams get ahold of the new numbers and charge the account anyway! These people will stop at nothing! So, now I have to completely close my account and open a new one, order new checks and debit cards, re-route all of my husbands direct-pay along with my own. Just like everyone else, I wish I had never seen that commercial and even more that I hadn't made that damn phone call!
3/2/2008 - gary writes:
I purchased this item in January and received it within a month. I was charged the correct amount on my credit card. I then noticed an additional charge a month later for items that I did not purchase and did not receive. I tried to call the customer service number on my credit card purchase but stayed on hold for 30 min. I have disputed the additional charge through Discover Card. I think this product is nothing more that a scam and warn anyone against using a credit card to make a purchase. Buyer beware!
2/28/2008 - Deborah writes:
I received the bender ball and 2 VHS tapes within 2 weeks of ordering online. The ball will not blow up to the correct size and what air does goes inside slowly leaks out while "attempting" to exercise. I decided against returning the items because of the postage but now have received 2 more VHS tapes that I did not order. Customer service told me that I needed to return the items before credit would be made to my credit card, minus the shipping charges. This is such a rip off! It wasn't so bad taking a $18.00 dollar loss, lesson learned but now I have to pay to return tapes not ordered and charged to my credit card (by the way, no invoice was included to tell me how much they were). They also need cust. service agents that can speak and understand English.
2/28/2008 - Pam writes:
Ordered the product and received it - now I'm getting vitamins and extra DVD's that I NEVER ordered and how have to go to the trouble of sending back and trying to get charges to my AMEX reversed. When I called about the vitamins they did everything they could do to get me to continue. I didn't realize I'd be getting additional videos until 3 days ago, now I have to call again and send them back and hope to get my money refunded. On top of everything else the product itself isn't very good and the quality of the videos is sub par.
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