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5/11/2008 - susan writes:
My daughter called and ordered 2 bender balls for the 9.99 each and it was surpossed to come with dvd's set with each. I only rec. 1 ball with 1 dvd not the 2 other dvd;s and not the other ball. Then they charged me over 50.00 dollars. i called and complained and said I wanted my money back. They promised they would send me 2 complete bender ball sets. That was about a month ago. I have called a fwew other times and have yet to get my money back or the bender ball and the sets. I think someone should investigate this scam. thanks.
5/10/2008 - RPerkins writes:
I order the original Bender Ball, was charged for the product, received it and have used. I came home today received unordered products and my credit card has been charged for these products. Isn't it against the law to charge a persons credit card without their permission or an order? Be aware that if you order one product you may get something you do not want or need and you will be charged for it.
5/9/2008 - K. Chapman writes:
My daughter ordered the Bender Ball as seen on TV. She likes it as a product - but now, a month later the charged her card again -but this time a higher amount. No answer when I called the customer service. After reading the other complaints I too believe this is a SCAM...will cancel her card immediately so they can no longer charge.
5/8/2008 - Michael Casaburi writes:
About 2 weeks ago - I tried to order the Bender Ball Ab System.
I actually wanted to order ( 2 )
one for a friend, who also liked the commercial.
It looked great on t.v. & I am a Fitness Fanatic. Upon ordering I had to " wade thru " endless
amounts of " automated menu's "
It was just so frustrating . . .
and just when you thought that you were done . . . they hit you with " all these additional offers " ( that you do not have a chance to accept, or reject ).
It was THE WORST !!! I would not recommend it. After my experience & reading other testimonials - I have to say that they must be true & accurate. STAY AWAY !!!
5/8/2008 - Lindsay writes:
I ordered the bender ball about 3 months ago, however i only got it last month; thats how long it took. I checked my credit card statement today and they charged me another 30 dollars. I called them and told them if it wasnt off by next week i was going to call my credit card comapny and charge them for fraud..reading everyones complaints seems like this is an ongoing thing and i think if we all complain something can be done about it
5/8/2008 - Phyllis writes:
The ball is advertised on TV for $9.99. I ordered over the phone it took 22 minutes all automated no total amount given. My credit card was charged $60.77 for one ball!!! I sent it back ASAP and I was refunded $28.10, I called their Customer Service number and was told the $32.76 was shipping from Van Nuys, CA, 19 miles from where I live. This is a scam, there automated system is a rip-off. Don't order this unless you have money to burn.
5/7/2008 - Kim writes:
My husband originally ordered the product for me on 4/10/08 however we never received the product. On 4/25/08 my husband contacted company to cancel the order. However they charged my card on the two following occasions after the cancellation was requested:
4/28/08 $20.91
4/29/08 $26.98
On 5/7/08 we phoned the company again (1-800-601-7088-they refuse to give their names) and insisted that they cancel any and/or all pending orders. We also insisted that all previous charges be reversed since we had already canceled the order on 4/25/08 and did not receive any product. The nameless representative then explained that the order was canceled but that the charges will not be reversed because these correspond to shipping and handling. This makes absolutely no sense that I would be charged for just shipping and handling, especially for a product that was never shipped and because the order was canceled before these charges occurred.
I had to pay $20 to cancel my debit card today. So now I have been charged $67.89 for something I never even received.
I have filed a complaint to the Better Business Bureau.
5/6/2008 - Kelly writes:
I bought the Bender Ball back in January and thought the product itself was alright (with the exception of poorly done DVD's)...however within a few more weeks I started receiving more product (DVD's etc)and my credit card was being billed. Now it has been billed an additional $60.00 on top of the already nearly $30.00. I called to complain and they said I could return with product and they would credit my account. I did so and I was credited with just $20.00 of the $60.00. I now have to change my credit card # so they no longer have access to my account. I do not recommend this at all. Their phone service is horrible and I could barely understand the person on the other end. The Bender Ball is a SCAM!!
5/6/2008 - Melissa writes:
The conclusion to my previous post:
After reading through some of these complaints, I figured it was best to cancel my credit card so I will not incur more false charges as a result of ordering this product.
5/6/2008 - Melissa writes:
About a month ago I called to order the bender ball. Let me just say that I never got a human being on the phone, it was an automated service. I was asked for 15 minutes did I want to buy and sign up for several products. I kept saying no. The automated "lady" wouldn't take no for an answer. I finally got frustrated and hung up. I checked my bank account to see if the order went through. Sure enough they took money out, but it was double the amount of what the cost should have been. I called and told them that I ordered one bender ball and that I didn't want any other product or service and to refund the extra money they took out of my account. I never heard back, but received my bender ball(s) that week. They shipped me two instead of one. I called today to return the extra one that I did not order. The customer service person now refuses to refund the full amount and will only refund the cost of the ball. I have to pay for shipping cost on something that I did not order. I told her I refused to do that and to have a supervisor call me. She said they will only call me if it is necessary. What kind of customer service is this? How dare they treat people this way.
5/5/2008 - Tracy writes:
Ordered it on 2/26/2008, was charged and shipped on 3/23/2008 for 20.91. Then again on 5/1 my card is charged -this time for 29.98. I called & they said it is automatically charged and there is some notice on their web page when you order. I didn't recall ever having any option to purchase anything exra. Now I understand why their work out dvd was so crappy & sparse including only a couple of minutes of sample exercises- because it is just an "introduction"... the real sale is the videos that the autoship and autobill. I called & demanded a refund, I am also disputing the chargesd with the credit card that I used. What a scam. You can buy a small workout ball from any sporting goods store for around $10. Don't buy this, it is a scam.
5/5/2008 - Nancy writes:
I ordered the Bender Ball at the end of January as part of the ever so present New Year's resolution. I got the actual product near the end of March. The ball itself wasn't much - not holding air properly. Also, I paid about $22.00 as opposed to the $9.99 that they advertise.
I finally got the product and thought that it was over until tonight when I looked over my bank statement. $26.98 for Bender Ball E-boost. What? I hadn't gotten anything so I called immediately. The man on the phone was very short with me and informed me that I would need to return the ???What? I don't know - within 30 days to get a partial refund. I said that I wanted to speak with a manager - that I should have the full amount refunded for something that I did not want. He told me that I was responsible for the $7 in S&H. I asked if I got this straight - "You are charging me for something that I never asked for or wanted?" Oh contrare, I hadn't read everything that came with the ball that told me that I needed to cancel my automatic shipments by phone within 30 days. Silly me. So, I am out $7 already and I fear more. I just want it to be over.
5/4/2008 - James writes:
I received the Bender Ball and was charged $10 more than I should've been charged, which was $10. The package was missing several key parts, therefore I can't even use the ball. After reading about the automatic charges people are experiencing, I decided to report my card number as stolen and receive a new number so nothing else can be charged on the old card. I guess I learned my lesson!
5/3/2008 - Elizabeth writes:
Much like the rest of the stories here, i too was scammed. I bought the bender ball, and a month later received a CC bill stating another charge, for an item i did not order. Now im somehow responsible for returning this item i did not order. Quite a scam they have here. I'll be filing a complaint with the CC company, and stopping any future payments to this company. They should be shut down for this scam.
5/2/2008 - JC writes:
I purchased the Bender Ball on April 21, 2008 for $9.99+. I wish I had read all the complaints first. I was charged the initial amount for the ball and I have since cancelled my card. I am glad at least I won't be out a lot of money. If they try to charge another thing on my card, they will get a surprise. I did email them from their website and stated I wanted to make sure I did not get another thing, it was a one time only. They did email me back and say I would not, I was not on their continuing program. I had called previously too and stated my wishes. I have that email as proof if anything further develops. I will in the future check out reviews before I ever buy another thing!! If by chance I never receive this product, I will not even bother to fight it, because I have cancelled that credit card and I will not give them my new number under any circumstances to receive a credit back, which I know I would never get anyways! Thank God I am just out $17.
JC
5/2/2008 - Char writes:
I placed an order in March and when i placed the order the customer service rep asked me if I wanted the additional videos, I told her no. On 5-1 I noticed that there was a pending charge of $26.98. I called Bende ball and the customer service rep told me it was for the additional items - I tiold him that I did not order them. He said the refund would not be given until I returned the video. I asked to speak to a supervisor and was told that I could not. Then on 5/2 another charge was taken for $20.91 - again I did not make this purchase. I called again and was told that a rush would be sent to a supervisor to call me back. This is crazy and they should not be allowed to take advantage of people like this. I am going to place a complaint with the BBB.
4/30/2008 - Shannon writes:
I purchased the ball in 2/08 and it took about 5 weeks to get the product. I never saw anything during the purchase about continued billing for the DVD's. I called them to cancel the order and they told me that is being processed and would have to wait until I recveived the products, then return them with the RMA#. I sent the product back by DHL to track it. I tracked the package and they had received it 2 days later. With them it's 7-10 days for each process. They don't tell you that. It's 7-10 days for them to "recevie it back into the warehouse", then another 7-10 days to process the credit or refund. Because they did an EFT payment from my account they don't credit my checking account back the money they send you a check and again "you will receive it in 7-10 business days". I have spoke to 6 different people always getting a different answer. Each person I spoke to assured me I would not be billed for anything else. This morning there was another charge on my account for $19.99! I am disputing the charges with my bank instead of thru them. I wish I would have seen this website before I ordered the product.
4/30/2008 - Kammy writes:
I too was sucked in by the infomercial. Ball is cheap and small, DVD's are about 5 minutes of crap, but buyer beware, my fault. However I never saw the so called "disclaimer" on the order regarding the bi-monthly updates. It also did not appear anywhere on my receipt or confirmation. When I called to have it immediately cancelled they could not stop the future charges amounting to almost $50. I had to call my bank, cancel my credit, wait for the second edition of crap to arrive, send it back and cross my fingers they give me some kind of credit. DO NOT BUY A BENDER BUY! Live and Learn, no more infomercials for me!
4/29/2008 - Tara writes:
I seem to have the same problem as everyone else. I am getting charged 19.99 or 26.50 for DVDs that I do not want and have not even recieved. And it has been months. As a personal trainer, the bender ball sucks. Only used it once and now my son has another toy. This needs to stop
4/29/2008 - Jenna writes:
I ordered bender ball 2 weeks ago, they haven't charged me, yet. After tracking my order it still says "it is in the process of being shipped to me". I still have not gotten it. I called and both times I was told it was 7-10 business days for process and another 7-10 for shipping. Even though the website says it ships in 24 hours. I asked him about that and he said it depends on the state and that the product was just being finished.
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