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3/28/2007 - Carmen writes:
How I wish I had investigated this company before I ordered anything. What an expensive $75.00 lesson to learn. Proof that people will do anything to get a buck and still sleep well at night. To boot, the routines are very difficult to follow as there is an almost constant transition between steps. I will tell everyone I can that not only are these dvd's not worth a dime but the company is dishonest as well.

3/6/2007 - Tess writes:
I ordered a workout from this company after seeing it advertised on TV. The offer was 14.95 + s/h. When I got routed into voicemail instead of talking to an operator to order, I should have hung up but I was really intrigued by the workout. According to the voicemail system, the workout would be the advertised price only if I agreed to have other workouts sent to me on approval. Otherwise, I could pay another 14.95 and have the workout alone. This is what I opted for-- then found out I was having to opt OUT of a whole slew of other "gift" cards and buying cards. Their system would give a "I do not understand" response the first time I answered negatively, EVERY SINGLE TIME. The second time, voila, it suddenly would understand me. Let me say that I know I should have hung up long before that point, but they had my credit card # already, and I was horrified to think what they'd tack on if I didn't explicitly opt out. I received the workout within the stated shipping time, and no other charges appeared on my credit card. The workout's even exactly as advertised. Everything's cool, right? WRONG!! This week I received a postcard about a "delayed shipment" with an order # and an 800 number to call. Since I knew I *hadn't* ordered anything else, I was alarmed and called right away. Their grammatically incorrect answering message said that "due to the high response of our product," that all their reps were busy (gee, wonder why?) but I perservered. After 10 minutes, I spoke with a very pleasant rep who told me that my order was delayed because my credit card wouldn't authorize the charge (Yay Visa!). I explained to her that I hadn't ordered anything to start with, so she shifted me over to cancellations. Another wait, 15 mins this time. I got a male rep this time who tried to tell me that I'd opted for the membership when I'd ordered the workout. He also tried to tell me that the "pay for this one workout full price" was 64 bucks! I explained that no, I'd listened very carefully when I was ordering, and that wasn't the deal at all, or I'd have never agreed to it in the first place. Then, he tried to convince me that I'd *JUST THEN* authorized the membership! No, I hadn't. Things got a little heated, if still polite, before he finally backed down and acknowledged that I could cancel at any time. Well, CANCEL ME NOW!!! Believe it or not, he tried to entice me to change my mind with discounts and free shipping on more workouts! *rolls eyes* I offered to return the workout I already had, several times, as I certainly wouldn't have authorized the order at 60+ bucks-- I hardly think it's worth the 30+ I already paid-- but he said it was already past the 30 day return deadline. LOL, now, that's convenient, isn't it? So, after a few more firm exchanges, he agreed to cancel my membership, and told me nothing more would be charged to my account. I could keep the workout. Gee, thanks, since I've ALREADY PAID through the nose for it, and paid again with a bout of hypertension that probably has taken a month off my life today. ;-) I realize that these poor schmucks answering the phones take all the heat and have nothing to do really with how the company's run-- and I told this fellow as much, in more politically correct wording. I also asked that he make a note that the company needs to overhaul their ordering process. He says they're doing that right now, already. Um... yeah... and I bet they'd sell me the London Bridge too, if they thought they could get away with it. So-- the moral of this long tale is, if you like the looks of the workout, watch for it at your local used media and book store, where some poor disillusioned dupe like me got suckered into buying it. DO NOT, whatever you do, so much as CALL Core Rhythms. Stay away from their website! Your wallet, and your bloodpressure, will thank you.

2/24/2007 - Doreen writes:
I tryed to order the offer on the tv ad. It was automated on the phone..the product was to be $14.95 to try for 30 plus 9.95 S&h.And if you decided to keep it , there would be a additional $14.95 to keep. When I tryed to place the order it would not respond to declining certain items..and then said I would be charged $70.00 to my credit card"Goodbye. I tryed to cancel the order, but it would not let me. Now I dont know who to contact,,there website they gave is not listed.Please help Thankyou, D

2/24/2007 - Sarah writes:
What a SCAM this Core Rhythms company is apparently getting away with. I'm reporting them to every agency I can find in the hopes that this junk will not be pandering to unsuspecting people like me. I'm old, but I'm a dancer, so I figured it would help me get in better shape. HA! On Saturday morning, February 24,2007, I responded to their infomercial and phoned to order the Core Rhythm DVD which was advertised at $14.95 plus $9.95 S&H, "risk free" for 30 days. I was told by an automated voice that I would also receive a "Latin Dance Made Easy" DVD, and that I would be charged an additional $14.95 after the 30 day period unless I returned the products for a refund. So I figured $40 for the DVDs wasn't a bad deal, and proceeded to order. It was only AFTER I provided my name, address and credit card number that I was connected to a nightmare! What followed was about 20 minutes of yelling NO and punching "reject this offer" into the phone when "offer" after "offer" kept on coming. Best I can figure, unless I am successful in canceling the order right away, I'm going to be charged $69.90 plus $9.95 S&H for the program - without membership in the "Get A Dancers Body Club." This "club," as I understand it, requires payment of $19.95 per month plus S&H, for a new DVD. I'm still not completely sure what I am up against when I begin the process of getting out of this mess - but I am certainly not looking forward to it. After reading the other complaints about this company, I am amazed that their experience is almost identical to mine! I will begin trying to straighten it out first thing Monday morning, since the "customer service" office at 1-866-777-8151 is only open from 6 a.m. to 5 p.m. PST Monday thru Friday. I will follow the advice of others and begin with my credit card company. It is very, very unfortunate that I didn't have this web address before I ordered - I only received it after I had given them my name and credit card number. If I had read these complaints, of course I would NOT have picked up that phone. I'm a dancer, so I guess it was easy to get "sucked" in. Just goes to show..."there's a sucker born every minute," and if these companies are allowed to keep at it, they'll have something to sell to every taste and interest, preying on the naivety of soles like this 70-year old!

2/21/2007 - Rhonda writes:
About 3:00 in the A.M I happened to come across the core rhythms excercise dance viedo. I thought it looked like fun and something I could do. I wrote down their ph # and called. I sensed something wrong when instead of a person I get an automatic response. I should have hung up then and never called back,instead It gave you a chance to say more information before you ordered,so that's what I asked for. This automative voice said I would be charged $14.95 + $9.95sh to try it out for 30 days, if I kept it I would be charged an additional $14.95. I hung the phone up and called the # back, I did this 3 times to make sure I understood everything, then i ordered.(big mistake). It asked if your ready to order,I said yes. I gave them my name and address and credit card #. As soon as they had my credit card #, the voice on the other end said and now we will send you a new dvd each month for 19.95.I said Oh no, I must have said no about 10 times.The voiced reconized my saying no,then it said since you said no to the starter package we will charge your card $79.85. I again said no,repeating and repeating this. I said cancel, and wouldn't you know it did not acknowlege this.It did not give you a chance to cancel this once once you heard the new charge. What a scam.I immeditaly looked them up on my computer and e-mailed them a letter,I told them to cancel this,and if the take any money out of my account i will them to the bbb.That same morning, I called them first thing,and I spoke with a gentleman, I told him the same thing,and was told He'd try to stop it. I said there is no try to-just cancel it period. Your advertisment is very deceptive.Since you have been contacted right away their is no reason you cannot stop this transaction. This was back in Jan 17,2007. I received by bank statement yesterday, and found That on Feb.15,2007 $79.85 was withdrawn from my account,by this company. I just reported this to the bbb. Please, I urge all the people who have complained here to contact the bbb about this company. They only have 4 reports on record. Come on people, we need to shut these scammers down, and let them know they can't get away with this. It only takes a couple of minutes,and they need to know how we feel. The name of the company to report is "Dance Sport Videos LLC/Core Rhythms their address is 6445 W. Lawrence Lane Glendale, AZ, 85302-4459.

2/6/2007 - Nkauj writes:
I saw the infomercial and thought wow - i love to dance and i was looking for a great workout video too. i jotted down the 800 # and called. i knew i should've hung up when i heard the automated service. I too then gave my debit card number and expiration date. when i verified my home and email address and thought i was done with my order it prompted me to order cd's not once but 2 times. i knew exactly what they were trying to do. so i listened to the AUTOMATED voice for the whole 20 minutes to make sure that i did not order anything more than the video 14.95 plus shipping and handling. after i dialed #2 to select no for all the OTHER offers it said for me to say my email address and that i would receive an email address confirming my order. and hung up. i called lastnight the 800 number that was given to me and got a customer service rep after waiting 21 minutes! He said that what i had done was order diet pills - i can't take pills so why would i order them. he said that once i receive my order i can simply return it and get my money back. i said to him ok - so what you are saying is that once i get my order and return it and pay shipping and handling you will return my product? if it hasn't shipped why can't you cancel my order all together and credit my account. he stated that it is on it's way and that he has no access to it but what he can do is give me an invoice number so i can reference it on the package to get my refund and he provided me with a fax number so i can fax my receipt for the shipping and handling. for all those are thinking to get this product, please DON'T! I spoke to my bank and I will be getting a new card incase in the future they THINK they can charge my checking account!

2/6/2007 - Patti writes:
As soon as I tried the email address a popup with infoscam came up. I cannot get into it to cancel order. I called the custormer service number to cancel. All I got was a recording and music. No one answered.

2/1/2007 - Sue writes:
I ordered for $14.95, I am on Soc. Sec-so I only get a check once a month, the next morning I tried to call the number to cancel and after a recorded message, got disconnected, tried to call back a few more times, and again the next day to cancel. Three days later thye took money out of my acct. (debit-visa) which almost broke me and I still can not get ahold of them to cancel,of course I dont have the order but now I have to go and make sure at the bank somehow that I am not charged anymore from this place after reading all the people they have scammed. I dont usually order and I wish I didn't and never will again

1/24/2007 - Phinnette writes:
I called the number in response to an infomercial. An automated process began. It asked if I was interested in buying the production for $14.99. I said yes. Then it asked for my credit card information. I entered it. Then it asked if I wanted to continue receiving additional CDs. I said no. All of a sudden it said your charge is 69.00 has been processed and said thank you. I called my credit card company but the charge had not gone through yet. So I had to wait. I recieved the package within days and I tried to call the toll free number for customer service. It is telling me that I do not need to dial a long distance access code for the number I dialed. That's all. I can't reach anyone from this company. The website has blurred pictures and no good contact information. the website is []. My credit card company has launched an investigation, and I suggest that no one buys from this company.

1/18/2007 - Hope writes:
I too have been overcharged by this company. Like everyone else, I thought I was ordering a 14.95 DVD plus 9.95 (S&H) and was charged an additional 40.00 without my consent. I have reported this to my financial institution ahd have started the necessary paperwork to get my money back. I also spoke with a rep from the company on today. She tried to convince me that I ordered their "non-membership" package which really upset me. I was sure I only ordered the T.V. offer and nothing more.

1/18/2007 - Allison writes:
This is a total SCAM!! Do not order this product - you will be completely sorry if you pick up the phone. My story is no different than the others. I will dipsute the charges, contact the BBB, and hope that you read these complaints before you, too, order and get ripped off. Right after I hung up, I immediately contacted a girl named Seleena who promised my order would not go through. I phoned three times and talked with three different people who all promised that they would make sure the order didn't go through. Guess what. A charge of just under $90 showed up on my credit card!!! This is unbelievable and I am so upset. This company should be shut down!!!!

1/11/2007 - Stephanie writes:
About a month ago, I went online and purchased "Core Rhythms", which is a dance work out (I was inspired by "Dancing With The Stars"). Anyway, I paid the entire $39.85 because I didn't want to do the two monthly installments of $19.95. Well, yesterday I checked my Bank account and saw that Core Rhythms charged me $24.95 which is a discounted fee for the second DVD, (automatically sent) that is on the way to me per the customer service person I spoke to on yesterday. Now in order to get reimbursed, I have to wait for the DVD to get to me, pay postage to send it back, and just pray they give me a refund. They will probably say they never got it. This is the kicker! Little did I know that when I made the original purchase last month, I was also going to be hit with a $14.95 charge from a vendor called "Passport to Fun". This charge was taken out of my account today! I immediately called Core Rhythms and they claimed not to know of the company. I went online and looked up Passport to Fun and got an 800 number. Well, to make a long story much longer, Passport to Fun's rep. told me that they were affiliated with Core Rhythms and that when I made my original purchase, it was noted that I also wanted to try their product, which is some kind of discount program that I never even saw upon purchasing the work out DVD. Saying all of that to say this; I am just trying to spare anyone a bunch of hassle and consumed money. Lucky for me, I keep extra cash in my account or else I could have had bounced checks since I didn't count on $39.85 coming out of my account. DO NOT USE CORE RHYTHMS!!!! Boycot them!!! Thanks for listening.

12/21/2006 - Tony writes:
Came close to being scammed also but I did not use my debit card like so many here. I new that there would be a S&H charge so when I ordered the product I used my citi bank card which allows me to generate a temp credit card number that can only be charged up to a specific value. I figured on about $10 dollars for S&H and generated a number for $25 before calling. Like everyone else I got on the system and was blown away by the fact that it was totally automated. However, I did recieve the DVD and was charged only $25.00. The credit card number I gave them is know no longer valid and can't be charged further, well after two month I still have my DVD and no additional charges. I will always use my Citi card in the future to order on-line or over the phone because after reading the other problems here I relize I could have really been taken.

12/20/2006 - Elsa writes:
I ordered Core Rhythms on a Saturday and first thing the automated call did was get my credit card info. It was all down hill after that. I learned I was going to get billed every month. (I only wanted to order the $14.95 plus $9.95 shipping) a one time only thing. Now I stay on the line hoping I will be given an option to cancel. But all I get is "do you want to order this,"do you want to order that?" I respond no twice to each offer and it acknowledges I do not want. It gives a customer service number and then ends call. I immendiately call the customer service number to cancel and am told I cannot cancel because the order is not in the system yet, to wait until Monday. On Monday, I call my bank and notice $75.56 has been debited from my account. The bank tells me it is Core Rhythms. My bank was very upset when I told them my story, so we called Core Rhythms together. First we are told the order is not shipped yet, but the computer will not let them cancel. She then tells us I have 72 hours to cancel. The bank lady rips Core Rhythms a new one and demands to talk to the supervisor. I am informed that in addition to the video, I ordered vitamins and other stuff!! I am so pissed off. They offer to refund half the money now and half later, after they receive the merchandise back and they haven't even shipped it yet! My bank refused to make a deal since it is their fault. What it boils down to is I won't be getting my refund anytime soon, because after they refund, Mastercard has to do their thing which could take weeks. Core Rhythm STOLE from me. Because of them I have a lot less money for Christmas. I wish some lawyer would go after them because I am sure there are plenty of others out there that was ripped off. Their infomercial is misleading and never tells you that you are obligated to buy this stuff every month.

12/19/2006 - Shaine writes:
I like the video's themselves, & haven't attempted to stop the membership, but there is a definete concern w/ their practices; on the website when you first order it is very misleading & even when you get a hold of a live person to talk to they really don't have a good explaination as to why the price you are quoted & the price you actually pay really doesn't make sense. My advice to people would be if something doesn't seem right, no matter how bad you think you want, need, or have to have something, when you get a red flag stop, & start researching more thoroughly. Now that I've read all the complaints, I am going to cancel my membership & get a new debit card through my bank if I have to take it that far. Can anyone tell me where else I can get the video's? email me @ []

12/15/2006 - Denise writes:
I SHOULD HAVE LISTENED TO MY HUSBAND!!!! NO MORE INFOMERCIALS FOR ME! Tuesday,December 12th: Saw the infomercial with reputable dance champions and price of 14.99 (paid attention and no mention of 2 or 3 payments of 14.99). We both took latin dancing in the past and know how much fun it really is. Called and was surprised by voice automated system using recordings of the famed dancers voices. Provided credit card number and expiry date for the 14.99 charge. Then offered membership which I declined. Then free bonus offer asking to state if I was male or female. Declined. Offered 5 bonus offers. All declined by pressing 2. I was too afraid to hang up in case I started receiving all these products such as magazines if I did not continue with pressing the 2 to decline. The automated voice system ends with the voice announcing my credit card would be billed 69.99. No tracking number is even given. Just an e-mail address and customer service phone number 1-866-777-8151 (remember no tracking number has been given.) Immediately e-mailed them at info@corerhythms.com within 15 minutes of hanging up insisting the order be cancelled. December 14th Received the e-mail back today from my e-mail server stating the receipient's computer rejected my e-mail entitled Cancellation of Order. I phoned MasterCard. They received a notification from CoreRhythms company of charge for 99.99 US (converted from Canadian) December 13th. Instructed me to call back next Wednesday at which time they will receive the actual paperwork they require from Corerythyms to put the charge through. If they do not receive it, then no charge will be put through. Advised to send item back via registered mail if and when it is received. Will not investigate until effort has been made on consumer's part to attempt to resolve with company. Keep all correspondence, receipts, etcetera. I can not believe these dancers would allow their reputations to be soured so greatly. I hope to resolve this with the company but wished I would have seen this site first to avoid the whole scenario. My next step is a call to them tomorrow morning followed by another e-mail which may not be rejected if titled wanting to order more. Thank you to all who contributed. You will likely save others a lot of headache and money. I wish I were one of them. Thank you to the person who included the better business contact number for your state. I will be contacting our area's better business bureau here in Canada, the television network it is being aired on, and government to see what actions can be taken on behalf of those who have contributed to this site. I also think the international dance community might be contacted at some point by someone. As I live in Canada, it will not be me.

12/9/2006 - Rachel writes:
I bought Core Rythms about a month a half ago and I am being charged again for something I never recieved. I called the company and said i wanted to cancel and nothing has been done. I am going to the bank today to file paper work for fraud so they will no longer be able to steal from my account. Go to your banks stop trying to call the theif!!

12/9/2006 - Lonnie writes:
I saw the commercial , and immediately I had to have it . Called the number given and paid with my credit card which was for the 14.95 video.My phone battery was low it disconnected. Once I received the battery charge, immediately called back to talk to a live person , maybe I could get the authorization code. But no that damn automated system came on again and again I called my bank everyday looking for the 2 day posting of 14.95 plus shipping no such thing. 3 days later I received this charge of 79.00 on my account that is bull. This is horrible , I have not received the video yet but you can guarantee they will not use my credit card again .

12/8/2006 - Leisah writes:
My partner ordered Core Rhythms as a trial offer and didn't cancel in the required time so we were billed several times. I called to cancel the service and I have just learned that we received yet another charge and another video in the mail. I will attempt to get a refund again, but all infomercial predators should be held liable for fraudulent claims and poor business conduct.

12/8/2006 - Giovanna writes:
I would like to cancel this membership. They have debited my account before receiving this product. I have emailed them regarding canceling this membership, but I have not received a return response. I have threated to report them to the BBB. Can you please help? Giovanna

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