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7/5/2007 - Ted writes:
I too am the unfortunate owner of a direct buy membership. I was redoing my kitchen, they showed me how cabinets for a kitchen my size would cost @ $6k, a lot less than I was quoted elsewhere, so I joined. When it came time to order that price was $32k, 12k more than the other place installed. The faucet we wanted was $20 more at direct buy, the appliances were a little cheaper but I had to pick them up and install them myself but still pay the "fees". I feel sick everytime I see one of their commercials. Recently I ordered a dishwasher, 9 weeks later it came in, great service. I have made it my crusade to let everyone know not to join. Unfortunately for me its too late.

7/5/2007 - Mary writes:
Very high pressure from one female sales person in Manhattan. Ordered table and receive part of one delivery and part of another. Took many attemps and photos emailed to have them understand. As of today I still have the pieces of someone's table! I also called to get out of this contract. I am a senior citizen who was taken advantage of by a slick sales person. I was in the store one day and saw her beinging extremely nasty when a couple decided not to join! Why can't someone help us get out of this nightmare! I cancelled a delivery and never received a refund. It is very difficult dealing with the help who are defensive. I go on a saturday and comment to those who are about to go on the "tour" to be very careful! At least I feel it may help others

7/4/2007 - Scott writes:
I am in the same boat as other frustrated and betrayed members. I too bought into the 20-70% savings scheme as my wife and I had just purchased a home and were going to remodel. The sales tactics are absolutely untrue for the average american purchaser. I have been requesting to talk to my franchise owner as well as to talk to someone at the Corporate level however you guesed it, no one will call or discuss my concern. I am at a point where I have spoken to an attorney and the next step may be to gather enough people to file a class action lawsuit against them. Companies that oversell there product and defraud people should not be able to exist. DirectBuy should refund prorated membership fees for unfair marketing and false advertising. I will be pursuing my case further

7/2/2007 - Nancy writes:
Very high pressure sales tactics that require the consumer to make an immediate decision to join. I didn't think it through and joined. I contacted the finance company to see if there is a way to get out of the contract. They said no. The internet provides little information on available products and prices. I haven't found anything I can afford and I am still having to pay the membership fee. Is this legal?

7/1/2007 - Rochelle writes:
My husband and I were very interested in the informercilas for direct buy. We knew we would be buying alot of furniture for our house in Georgia so we went for the tour and joined. What a nightmare. We sat in the showroom for hours trying to pick out furniture for every room in our huge house. There are too many books to choose from and the prices seem cheap until you ring up and the added fees are put on. You pay for shipping and handling, yet most of the items are shipped to Direct Buy. Then you have to pay a private company to have the items shippped to you. Then to top it off you have to wait a looong time for your items to come in. I ordered a bed for my daughter in March and it is now July 1st and I am still waiting. This was one of the biggest mistakes I have ever made. Save yourself, stay clear of Direct Buy it is a direct scam.

7/1/2007 - Terry writes:
I joined the Albuquerque Direct Buy on June 30, 2007. Having traveled 3 hours to return to my home, and having been through a grueling day, I sat quietly and read the contract. I realized I had been "had". I tried to call and fax, neither of which were available. My credit card was run through within minutes of my signing. My story of the "high pressure tactics is much like others in this section. I intend to contact the Attorney General of New Mexico with a formal complaint. I will make no purchases from this group.

6/30/2007 - Devin writes:
It's definitely a questionable business. My wife and I are considering building a house and being the general contractor and doing a lot of the work. So we're looking for "a good deal." Having seen the infomercial, my wife went online and requested information. While driving around with the family I received a call from their call center. It was very aggressive, wanted to know if I would resell products, why I wanted to join, etc. I went along with everything and then set the appt. (no kids, be on time< everything the people say below). She even asked me where I lived and how long it would take to get to their location. When I said fifteen minutes, she said well, leave at 6:30 so you're a bit early for the 7:oo appt. I got off the phone and told my wife their crazy, but we decided to go anyway and arranged for a sitter. Now, at no time during the call from the woman did she say I have to make a decision that night, but once you're there they make that very clear. So we go to the show room and I see some of the same materials that are at [] or []. I had a rough idea of some prices, but the only thing the sales man could tell was that everything was deeply discounted as he showed me around the store (I did notice the artwork for sale wasn't a deal) and then took us to the room to watch the videos. There were a couple of other people that watched it, too. I had to laugh because they accuse the retailers of marking up prices to pay for a showroom, sales people, advertisements, etc. Well there I sat in a nice showroom in White Bear Lake, MN surrounded by sales / design people (probably a staff of 8-10 for the store) and attracted to it by costly TV ads. Hilarious. Anyway, the sales guy goes through the pitch (he wasn't too pushy compared to the woman on the video) and compares newspaper ads to the deals you can get from them. They seemed good, but not relevant to me (plus they don't mention the occasional 8% handling charge and shipping costs from DirectBuy). At the White Bear Lake location they want $4990 for 2 1/2 years and then $99 a year after that for the 10 1/2 year term. I find it interesting that prices are different around the country... Anyway, after the presentation, my wife and I walked around and tried to get rough ideas of some of the costs on cabinets and flooring. He could only say the discounts were 20-50%. Now there was a "member family" there and they were looking at cabinets so I stopped to talk to them while my wife went ahead with the sales guy. I had to laugh, they said they were building a house (bigger than what I'm doing) and they got a great deal on furniture here. I said what else have you ordered through here? Nothing. They said shop around because you can usually find a better deal. Their ex: Direct Buy quoted them $44k for cabinets (like I said, a big house), but they went with a custom cabinet maker for $26k. After that, any lingering thoughts of joining were gone. So then he sits us down for the hard sell. I said we felt misled by the woman on the phone. We didn't know we had to join "today" or never be allowed back. Had we known that, we would have come prepared with quotes on from the local box stores for cabinets and flooring to compare prices. He stuck to his guns and tried to show how just ordering through them would "save" us lots of money ($22k) over 10 1/2 years by buying furniture, cars, shoes, tvs, home building supplies, etc. through them. We said no and walked out happy we didn't sign up. The sales pitch is awful don't waste your time unless you have lots of quotes with you and plan on spending big bucks on furniture and supplies. Maybe, maybe you'll save some money, but I doubt it. I hope this helps folks. We didn't look up any reviews until after the sales pitch. I wish I had, I would have gotten my Friday night back.

6/25/2007 - Shakeem writes:
I see and I want to get out of the directbuy thing ! iknew it was a scam... that how i felt right after we knew the membership and we thought like damm we only looking to spend like $ 6000. in 5 years ,,why $12,000 in ten and five six to the new middle man !!!!!!

6/20/2007 - Christine writes:
My husband and I made the unfortunate mistake of joining DirectBuy (Roswell, GA location)in September of 2006 and have regretted it ever since. When we came in on September 2, 2006, we were sold on the DirectBuy concept. Assured by the overly attentive sales people, that since we were breaking ground on a new home construction DirectBuy would be able to save us thousands of dollars. We were very concerned that since we lived 2 hours away in Macon, GA that this would be a grueling process to drive 2 hours each time we needed to make a purchase. They explained that the DirectBuy website was going to be revamped by no later than October, allowing us to purchase items right in the comfort of our home. I have since found this not to be the case at all. It's now June and you are required to go to your store location (a 2 hr. drive for me one way) in order to make a purchase. To begin, the website was not ready in October and continues to not be readily available to purchase items without having to come directly into the center. I am not sure what good saving a few dollars on a product is if I am then required to take off of work, drive 4 hrs. roundtrip and deal with the frustration of dealing with center employees that no very little or nothing about the products one needs to purchase. I have yet to see all the benefits that I was promised during my sales pitch. I was once in the center and watched as the employees pitched the concept to unsuspecting patrons. I wanted to tell them to save their $3,600 and go buy the products directly from the vendors that knew the products they were selling and could deliver it directly to your home without hassle. Sometimes saving a buck is not worth the frustration and anguish. I have now learned that if it sounds too good to be true it is! I ran into a neighbor who was also swindled into the DirectBuy scam. She was actually told that they would have a Macon location coming soon. This is not true at all, but I guess whatever it takes to get a sale! The only items I have yet to purchase for my new home are my kitchen cabinets. The roofing items and other construction materials turned out to be either a farce or too cumbersome to deal with so far away. McLure Johnston was the name of the company that DirectBuy assured gave its members discounts. When my husband called the staff at McClure Johnston had no idea what he was talking about and refused to give any DirectBuy discount. We did travel all the way to Pro Source (another day away from work) but after comparing the Pro Source prices and what it would take to get the materials to Macon and then find someone to install the flooring, carpeting and tile, we were able to find local retailers that came out to be cheaper. The In Town store for granite and marble countertops offers the same price to outside consumers as they do for DirectBuy members, so what’s the point of being a member? Furthermore, the numbers that the staff gives for resources is constantly wrong. The numbers for hardware were not valid and numbers they gave me for stair case builders were completely off track with each person having no idea why I was calling! My kitchen cabinet order was a major catstrophe which they have taken no responsibility for. The cabinet salesperson I was assigned to work with was absolutely worthless. She relayed none of my requests to the designer and when they arrived too big or not completed I was blamed for misunderstanding. Please take it from me. Joining Direct Buy is the worst mistake you will ever make. I have nothing but horror stories to share and can show you all the e-mails of complaints that I have written over the months to them without so much as an apology. Once they get your money, your meaningless to them. They do not even answer their phones for people who are members already. I called 11 times about an order that I needed delivered to my house. I finally decided to call pretending I was a new perosn interested in becoming a memeber and low and behold they answered instantly! If something sounds to good to be true, than it is...DirectBuy! This kitchen cabinet ordeal was so time consuming that the money I may have saved has gone to gas, time from work, a delay in my construction process, and time away from my life to have to call and complain each and every day. I was not told that the cabinetry specialists are only part-time employees. This caused constant delays in my process and I was expected to work around the DirectBuy part-time schedule. My revision requests were not sent to the Brookwood company in a timely manner and there was never follow up until I pursued calling and/or e-mailing DirectBuy to inquire as to what the hold up was. In an attempt to expedite the process I began to deal with the cabinet company directly and had much better success. In the end I guess I am supposed to be so proud of the fact that I got a much better cabinet than what [] quoted me for the same price. Perhaps I am ignorant to quality when it comes to kitchen cabinets but I do not think friends or family members would have noticed the difference. I would have not missed 2-3 days away from work and not have been stressed out. I would also not be 4 weeks behind on my home construction because my cabinet revisions were never sent to the manufacturer (The excuse for this is that DirectBuy had difficulties sending e-mails to my cabinet consultant. I am not sure how you hen explain the fact that all of my e-mails were promptly received and responded to by the cabinet company and my faxed revisions were not sent at all…maybe the cabinet company's fax machine was not working as well?!) Once my final revisions were completed, there was a 2 week delay in trying to schedule an appt. around DirectBuy’s part-time cabinetry schedule and when I did come in to review everything and pay in full there was still a delay. I was promised that my order would be submitted that day, but it was not! My cabinets finally arrived and the whole back bar area was unfinished. After going over revisions not once was it ever mentioned that my $20,000 cabinets would have not have a back. This has somehow been blamed on me as my misunderstanding which I vehemently deny and will not take the blame for one single second. This huge mistake will cost me several thousands of dollars to correct and further delays to complete my home! The bottom line is that Direct Buy is a complete rip off. If I were my husband, I would kill me for suggesting we even attend the sales scam and then being so stupid as to join. At this point I will continue to attempt to buy only because I have to justify spending almost $4,000 to join.

6/20/2007 - Chuck writes:
My wife and I purchased a Direct Buy membership in March of this year. I wish I had paid as little as some of you were quoted. We were charged $5000.00. The first order was for our new house and was place April 5. A couple days later we got a call saying the price went up a couple hundred dollars. I tried to get out of the membership with no success and grudgingly paid the overage. Then the second call asking for more money came at the end of April. The original ship date was May 15, a couple days after we moved into the new house. That date passed, then a new one, and another new one. Finally this weekend I called and was told July 5th. At this point I advised them that I was filing a complaint with the attorney general's office. This was after 15 minutes on the phone with the manager who told me three days earlier that they were in stock and ready to ship. Not surprisingly I got a call from Whirlpool that everything is in and ready to ship two days after that. I feel that I'm being lied to every time I talk to them. They still give the original price during their sales pitch to new suckers. They know this is an incorrect price. Can anyone say bait and switch? This is Direct Buy of Beaverton, Oregon

6/20/2007 - Tamara writes:
My mom and I became a member back in 2004 right after we closed on our house. Thinking this would be a way of getting things for the house for less to nothing. We have not gotten one thing because too busy paying off the membership price. Of which I will be this month, thank God. I would love it if their was a lawsuit that out name could be added to the list. I didn't want to mess up my credit by not paying them off for their membership. I refuse to buy anything from them.

6/20/2007 - Dave writes:
I buy, remodel, and then sell homes so when I heard about Direct Buy I was excited about it. I had already picked all the products for the home I was doing and I wanted to see how much direct buy would save me. I signed up and got to work getting the bids from their contractors and finding the same products. I found out that Direct Buy was going to cost me more . For example (These are the exact same products or a better product was found elsewhere) Maple floor(product only): Direct Buy $3,400, better floor found for $2,200. Carpet was the exact same style and brand from both places (full bid w/ install) Direct Buy $5,100, I found or $4,400. Granite counter tops (exact same) Direct Buy $2,500 Got it for $2,200. Slate tile (product only) Direct Buy $1,060 found it for $1,360, so they were $300 cheaper there (yes, they were cheaper on some items). And there is no savings on contractors, most are more expensive. Like the AC was $4,400 form the Direct Buy list, I got it for $3,600 elsewhere. I also found it interesting how the carpet installer that they referred me to had so many bad things to say about them. Lucky for me I was able to cancel my membership due to the law here in my state, they said they would refund me in 30 days and I got it in 36 days, so they did refund me, thank heavens. So by not using Direct Buy I saved an estimated $8,000 on the project by some better prices and by saving the costly membership fee. Direct Buy is good for those who don't know where to shop for the best prices and don't have the time to find out. It gives you the one stop shop but you pay a premium for it. And based on what the carpet guy said you have to take care of business, there is no customer support, so if by mistake you get the wrong carpet in, your kind of screwed, and it's your responsibility to deal with the supplier yourself. Plus, I need things done fast, the time frames were awful. I would of lost another $4,000 from intrest with the extra time on the job. So make it $12,000 in savings by not using Direct Buy.

6/19/2007 - Robert writes:
Well, we just got back from the DirectBuy "seminar" in Calgary, Alberta, Canada. After being offered beverages (tepid water from a Brita water filter), some frozen (bulk) ice tea as well as ancient coffee, I had a bad flash back to vacuum cleaner sales. I think you can tell a lot about a sales company by the refreshments you are offered. We were then herded into a tiny room (with no air conditioning) and shown a video for at least 70 - 80 minutes. The temperature probably went to about 80 F and stuck in there was probably a psychological ploy to wear you down. BTW, I am an avid people watcher and the people beside us watched in anticipation and when the part of the membership fees came up, the gentleman beside me sighs and then leans back and folds his arms and shakes his head. He didn't even wait for the staff to answer any questions and walked right out the door. I kept signing to my wife all through the video that the membership was going to be 'five', 'zero', 'zero', 'zero' using my fingers so as not to disturb any one else in the room. When the 4990 for three years came up (the same time the guy beside me sighed)we both started to laugh. We were then herded into the catalogue area and there were a few people lingering about looking at some binders. They seemed to be from all walks of life including a gentleman (dressed in jeans and a workshirt), obviously a "contractor type" (looking at binder filled with lacey curtains) and the couple that sat there and looked at each other and really didn't have a binder in front of them (perhaps on a first date at Direct Buy ;)) All, I believe chosen for their stereotypical looks and ability not to burst out laughing at the suckers being sold a load of .... When we watched the video, my wife started giving me the "YUP uh huh" look (you know the one: "Yup sure the car broke down in front of the bar story) rolling her eyes etc. We stuck around for the load of .... to see what the sales pitch was going to be. My wife says that we are going to turn it down because we aren't going to be buying anything because our renos won't be for a couple of years. The sales guy says that is perfect because it will give you a good idea of what you will be able to afford to save! Hmmmmm...that's pretty lame. We said that we would like to talk it over and he wouldn't leave us alone. I tried to disarm him with some humour (it's what I do) and finally looked at my wife and said What do you think? She (bless her heart) says; "We are going to let it go." We got out with our "savings" and we would like to pass that message on to others as well... The savings they speak of is already in your pocket After reading other horror stories on this site, I give my wife all the credit in saving us money... Brent

6/19/2007 - Bob writes:
I'm not married so the whole "bring your spouse" thing made me feel like I couldn't go because I was single. So I ignored the followup phone calls. I wasn't going to join but I was interested in how the business worked. Watching their infomercial on TV told me a lot about "saving". I'm a business owner and let me tell you about "saving". Just because something is cheaper or deeply discounted doesn't mean you just saved hundreds to thousands of dollars. It just means you haven't spent that "saved" money on something else yet. If you really save any money it would be placed in a savings account and NOT touched until retirement. Come on, the only way to MAKE money is if you buy something from them they hand you a paycheck as you walk out the door. And thats not ever going to happen.

6/18/2007 - Kim writes:
I responded to a TV ad indicating you will receive a free pass and a free guide. When I called I inforned the person I live near the state line and the Direct Buy in the next state was closer than the one in our state. The referral person stated no problem just tell the location that calls which one is closer if it is not the closet one and they will give you the number of the Direct Buy location you request. I received a call from the location in my state that was over an hour away verses the one in the next state that was 25 minutes away, I informed them of my conversation with the refrral person and I was told that I had to come to that location for the first meeting and then if I want I could go to another location. The persom refused to give me the other locations number and insisted I come to their location- I stated would they rather lose business and they said yes= no wonder their sales are on memberships. I called the TV line vack and aske dfor the supervisor 4 times and I got hung up on each time. They were rude and did not care. I would never give them my business and plan to pass the word on and e-mail everyone I know.IN addition I plan to contact the Better Business BBB and media if necessary.

6/18/2007 - James writes:
Whether any readers believe or not I must tell you another experience that I had. If you don't believe me, it is your disadvantage or your loss. We ordered dining room lights, and waited until the delivery date, but there was no delivery; therefore, my wife called the DirectBuy and asked the status. DirectBuy told my wife that there is price increase of over $150.00. The DirectBuy sales person put the order in and the prices came back different from the supplier. DirectBuy waited until after the estimated delivery date and told my wife that the manufacturer was raising prices on the items that we ordered and did not inform us that we had an option to cancel the order until I found this option on the DirectBuy web site. They sure screwed up my order again whether they did it intentionally or not. I called and asked them to cancel the order and give our money back, and they told me that they will cut the check and mail it with in a week. I did not hear from them awhile, so my wife called and asked for the check. DirectBuy told her that the financial person who is in charge was on leave or a family emergency matter and she did not print out the check before she left. My wife then asked can someone else cut the check while she is out. They told her that she is the only can do that. My wife asked what if the person drop dead then who will handle the matter and DirectBuy told her they will assign someone then. DirectBuy told her that the person will be back on Tuesday and that we have to wait until then. My wife told the DirectBuy person that if we do not hear from them by Tuesday, we will stop by the DirectBuy Center on Saturdays and help potential members there for the sales presentation to make the decision ‘not to sign up', and left a phone number. Guess what, I picked up the check on Tuesday. We are ready to order some more, so we are going to try again. We are going to go through again, so we will have more stories to write in here. Hey we spent $4000.00, and we are going to have fun with DirectBuy whether they deliver it or not.

6/16/2007 - Joe writes:
We spoke to some folks and have redone 6 houses over the past few years, so we should have known better, but we live close so we were curious. Here is how direct buy works. The sales people make their commission from selling memberships, not much if anything, from selling the merchandise. To join: 1) You must sit in a small room with high pressure sales people for about 90 minutes watching videos. 2) They do not allow any questions before, or during the time you sit in the room watching the "presentation" 3) They will not quote any prices or allow you to "look around" before sitting thru the 90 minutes of videos. 4) They won't tell you any of this ahead of time. It was a huge waste of time. We went to "the Dump" outlet just down I35E and found better products for less money, available immediately. We asked for and received discounts at [] that gave us better prices than Direct Buy had on cabinets. Plus we could take back the pieces at [] that we didn't need and got our money back immediately. Direct Buy doesn't actually carry many brands, but can "get anything" from various distributors. Gee, so can I if I have a tax ID. Much of what they do actually carry is previous year models that the vendors don't want back if they can help it. Outlets have this stuff cheaper, with no membership required. Returns are drug out for long periods of time, because Direct Buy gets to use your money for capital. An interesting observation: They made a big deal about us coming on time to beat "the crowd", well the other, very few, couples that were there with us were all from a long drive away. Dallas is a very competitive market so the only "fish" were from outside the metroplex where they don't have access to much. If you can comparison shop easily, you won't find the deals at Direct Buy to be worth the time or membership.

6/14/2007 - Rob writes:
I now know how they can afford to pay for all those infomercials and mail packages. Also all those sales people and store locations. Guess the $4500 memmber fee is one way to pay for all that. Wonder if they make money any other way! Like getting commisions from the manufacturers for selling their surplus inventory. How about if they owned partly or whole some of the companies they order from. They are so secretive about everything they sell herding you between persentions and pressured sales pitch. I also want to point out a BIG issue about direct buy. They had originally asked me to leave since I was there with my partner. Guess if youre a man and walk in with a man youre gona have a problem unless youre married. Wonder how they'll be able to pay for lawers when they insult the wrong couple. It's too bad so many people have fallen for this. If they get shut down hope everyone gets a refund. Another issue is them telling us to write off the memmbership fee as a business expense but not allowed to make any money or busiuness with their products. Uncle sam might have a problem with that but once again thats not their business. I lost an hour and a half but i saved $4500 by walking out. Save youre money get a [] or [] for around 50 bucks. Or go check out [] or other online places.

6/13/2007 - Bill writes:
Well the hounds are at the door. A week or so my wife was asked by a Direct Buy telemarketer if they could send some information out. Not realizing what she was in for she said yes. Well the invite came and and appointment for their open house was set. Then the phone started to ring, as they were trying to reel in the fish. Well I am not biting or answering, and will report them to the Provincial Consumer and Business Services Ministry (Ontario) their discriminatory requirement to have husband and wife attend as printied on their invite. This appears to be discriminatory advertising under the Human Rights Code. No Sale here, and another case of buyer beware. I am happy websites like this exist, they save my time and in this case lots of money.

6/9/2007 - Beverly writes:
Like many others, my husband and I fell prey to the promise of cost savings for furniture and other home improvement items from Direct Buy. We attended the high pressure sales meeting at Direct Buy of Southern MD and coughed up $4000 for membership in Sept. 2005. Almost immediately we had our doubts. But in an attempt to justify the money we spent, we purchased several furniture and home improvement items. Since we also live near Direct Buy of Columbia, we made purchases at both locations. However we continued to have mixed feelings about the membership. When items were no longer available, refunds were slow in processing. Members must wait until the manufacturer completes the shipping cycle of an item (generally 6-8 weeks) to get a refund. This happens even when you are alerted early on in the process of the items unavailability. Often times it would take another 4 weeks to get a refund processed for items no longer available. Since you pay for purchases in full. Direct Buy could retain your money for as much as 12 weeks as you sit without your merchandise. While both showrooms are filled with a variety of manufacturer catalogs, the sales staff are often too busy taking orders to assist with selecting items. You are basically on your own. And it takes a great deal of time search for items through a network of catalogs, decipher costs, shipping, and taxes etc. Although tooted as a convenience, on-line shopping is veritably impossible. The search engine rarely finds what you are looking for--even when you've seen it in the manufacturer's catalog in a showroom. Although recent improvements have made it easier to determine pricing the process remains slow and the on-line services does not have all of the products. Even so, we've continued to make the best of our membership. However, recently we purchased dining room furniture as a gift for my sister at the Direct Buy of Columbia. Since she lives in NJ, so the furniture was shipped to the Direct Buy of Maple Shade. When my sister checked the furniture, the base of the table and a chair was badly damaged. A sales rep named Heather first told my sister that the furniture would be replaced. After at least three phone calls and three weeks later she informed her the manufacturer refused to replace the furniture and that it be repaired; or so she thought. Neither my sister or I felt that it was fair that I pay full price for damaged furniture. A week later we spoke to a supervisor, Jarri (spelling unknown). She indicated that she'd have to speak with the owner to determine if the furniture could be replaced. Several days later she phoned us back to let us know that she'd spoken with the owner and that they would give us a minimal discount on the furniture because of our inconvenience. Given the amount of time that had lapsed (now up to 12 weeks) since ordering the furniture, the mis-information and the poor customer service, we told Jarri again that we would only be satisfied with either refund or a replacement of the damaged furniture. We declined her offer of a small discount. As we were explaining to her that this solution was unsatisfactory, she actually told us that manufacturer of the furniture we purchased offered "crappy" merchandise. She made it seem that we were at fault for having selected the manufacturer in the first place. When I responded that I couldn't believe that I had paid $4000 to be a member of an organization that offered "crappy" manufacturers, she recanted a bit and said that she had this manufacturer's furniture in her own home. Recently she phoned me threatening to charge for storage if my sister didn't retrieve the repaired furniture. The furniture remains with Direct Buy of Maple Shade. This has been a horrible experience. Buyers be ware. I'm certainly not saying that all Direct Buy franchises are the same, but when something seems to good to be true, it generally is. Based upon my experience (which remains ongoing) I would strongly recommend that others not fall for the hype. I certainly wished that I had read something like this before we were coerced into wasting our money and experiencing this much aggravation.

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