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12/20/2006 - Julio writes:
I purchased the product online, we clicked on the order button one time. Only to have our charge card charged for the $59.90 in product that I wanted to purchase and find that it also was charged $59.90.00 2 months later. Contacted the company to hear Tracy and his supervisor tell me that I cannot return it for credit. Tracy at the company told me that ordering online that happens sometimes that there are mistakes and it is better to order via phone. What kind of customer service is that? The charges were with in minutes of each other, don't you think that the person overseeing the charge on the computer would either contact me.
12/20/2006 - Tonya writes:
OMG i too feel like a sucka, i purchased this product and nothing has happen, i still feel the same way i did b/f i started taking this junk. I have a horrible taste in my mouth from the pills that is driving me nuts. I have stopped taking this product and cancelled my credit card to prevent them from scamming my account. Im still going to try and get a refund some type of way b/c this stuff is major crap.
12/18/2006 - Elsie writes:
I purchased Dual action cleanse in July 2006 and in Sept. they send one without my authorization then in October they send another one which I didn't order. I got a refund back in October for one but the one for October They say they can't give me a refund because I signed up for automatic shipment which I did't. I had to go to the bank to stop payment on them even after I cancelled it. I had to pay stop payment on it but it was the only was to stop them from taking more out of the bank. These people need to be stopped from doing this kind of business. Don't fall for their scheme.
12/17/2006 - Arthur writes:
After receiving two unauthorized packages, I had to get my bank involved in the matter. To clear this up, it took me TWO MONTHS to get my refund, and had to make several upon several calls just to make this happen. The staff at Dual Action Cleanse will tell you anything just to get you off the phone and hope that whomever has been done wrong will just eventually forget about it. My advice, just keep on calling until you KNOW the matter has been resolved and your refund has been issued. Do NOT let it go or otherwise you get played.
12/11/2006 - Ed writes:
Watched the infomercial, placed an order and then immediately cancelled the order because of their billing techniques. Two months later we are being charged after never receiving the first product. Spent two hours trying to cancel the first order, then another two hours on hold, being hung up on, etc., trying get credit for what I didn't receive on the first cancelled order. This company is obviously a scam using very unprofessional and unethical employees. Still haven't received a credit, and are now in the process of having the card company handle it. What has America come to, no honesty or integrity in business any more!
12/8/2006 - Tammie writes:
well, here is another rip off story. i ordered dual action cleanse in sep, actually by accident. i was searching online and hit the pay button, when i realized what i did, i canceled the next day. well that was 3 shipments and 200 bucks later. i finally contacted my bank, and if they try again it will not go throug! no getting my money back though. i used the product and its not worth it . just call me sucker!
12/7/2006 - Nancy writes:
It is basically like everyone else’s I ordered the products and they charged me twice and enrolled me in the auto program when I called to cancel on more than one occasion about this auto ship thing and they continued to charge me. The last time I spoke to someone they told me that I would be refunded and I never was. I am glad I found this site it is reassuring to know that there are other people out that have experienced this. and if anyone is interested in a class action suit let me know! This is a horrible company with horrible policies.
12/7/2006 - April writes:
Well, pretty much the same story as everyone else has. I ordere this product Sep 2006. Two weeks after I recieved the product I called to cancel any more shipments because I saw they had(without informing me)enrolled me into a continual shipment thing. The lady I spoke to said it was all taken care of BLAH BLAH BLAH. Then on 11/28/06 my account was debited 60$, by none other than Dual Action Cleanse. I recieved another package about a week or so later. EVERY attempt I have made to get this cleared up is met with ignorant, rude, low-lifes. It is beyond frustrating. And apparently, by reading what has been posted here, I stand little to no chance of getting this resolved. I called them so many times I have lost count and been promised this or that. So, I took it upon myself to not only call them, but email them and myself so I have proof of it, send the product back and track the delivery so they cant use the "we didnt get it" excuse, right down to filing a complaint with the better business bureau about what they have done. I have done all that in the past two days, so when I find out what, if anything, that is gonna happen I will stop back and let you all know how it went. And as far as the lawsuit goes, I think it is a great idea, some one needs to stop them from destroying people. I am a single mother, so this is seriously screwing with my finances.I wish all of you luck!
12/4/2006 - Sherry writes:
I ordered the product for my husband and he tried it. It worked well the first time, but we decided we didn't want to continue the auto ship program because we found a different product that worked better. They refused to remove us from their auto ship program! After the third order I called and told them to remove me from their list and they still sent me the product! I have made several attempts to be removed and obtain refunds to no avail! Somebody needs to do something about this company!
11/30/2006 - Amanda writes:
My mom frequently checked out the infomercials for Dual Action Cleanse. She talked me into ordering it and putting it on my credit card (she didn't have one) so I did so and they talked me into trying the 12 in 1 women's multi vitamin. Mom was on blood pressure medicine, and she got to thinking and was afraid to try the Dual Action Cleanse. I tried the vitamins and they made me burp something like fish oil all day long it was so gross. I called and cancelled the orders back in October. On November 16th my credit card was charged for the vitamins. I called the company and we had a long talk......my cancellation calls were put into the computer as reactivation (how do you reactivate an active order??). In the last part of the call she finally said oh well I will just have to get someone to go back and listen to the tapes of the calls and we will call you back in 1-2 days and let you know something. That was November 20, today is November 30th and as of right now I am sitting with the speaker phone on the table on hold with the company (on hold for 10 minutes as of this minute after she heard what I was calling for). Her first excuse was that it shipped the 16th and I didn't cancel until the 20th, so I stopped her short and told her different............then I got put on "hold". DO NOT FALL FOR THIS SCAM!!! ITS NOTHING BUT A MONEY RACKET!
11/30/2006 - Cheryl writes:
It has been two weeks since I stopped taking this product and I'm still very ill. I either have diarhea or I'm very constipated and in a lot of pain. Although I obtained proof of returning the product they are still "unable" to locate it in their warehouse. The only good thing is that I contacted my bank/credit card and they said I can do a dispute resolution. Since I have e-mails stating that I want to cancel and get a refund, as well as proof that the product was returned, now they need to prove that they didn't get these things. (When I sent them e-mails I also e-mailed myself for extra proof that the e-mail was delivered.) So...if you are considering buying this crap, please don't buy it!!! I don't think I was this sick when I returned from Mexico. If you did buy it, you do need some proof that you canceled. If only called, you may want to e-mail. Proof that you returned the product is also recommended.
11/29/2006 - Kassie writes:
This "company" and creap will trick you into auto-ship. The product does not work and gives severe cramps. I could not get my money back! I am going to try to get Citi bank to get my money back. They had the gaul to call and tried to trick me to buy a year at a reduced price while I was so mad, they were saying all these lies that I just gave them authority when I did not. Fast talking sales man was so infuriating. I want my money back on 2 unopened boxes of this garbage. DO NOT TOUCH this company. Put them out of business for hurting so many.
11/28/2006 - Doug writes:
The only person full of shit is Klee Irwin and his two croonies on his infomercial. I received my product and took it... after about four days I've had a case of the runs so bad I thought I had contracted amoebic dysentery. Then the next two weeks I was lucky to even see a poop the size of a semi-sweet chocolate. After reading some of the other complaints, I'm forgetting about returning the product... I'll just mark the card as lost and get a different card and new number. Plus, some of you may want to contact your bank and ask them to get your money back for you... a lot of times the bank will make more headway in getting this done. To think I took the advice of a guy that looks like John Waters about my inards makes me realize I'm not as smart as I think I is.
11/25/2006 - James writes:
I would have written long before this, but I don't have a laptop and I can't reach my computer from the bowl. What a scam, I took the pills for 3 days and I have been living in my bathroom for 2 weeks straight. I finally starting feeling better 2 days ago, but it's not out of my system. I pooped myself at a wedding last night - I thought it was a fart, but well it wasn't. It was a shart. This isn't Dual Action, this is a Single Action poop-liquifier. Don't order this product, unless the bathroom is your favorite room in the house.
11/17/2006 - Cheryl writes:
I ordered Dual Action Cleanse after seeing it on an infomercial. I wish I would have seen this website before ordering. My first hint should have been the "free" shipping. Yes, you can have free shipping, but it stated that it would take up to 4 weeks to receive the product. So, for extra money you could have expedited shipping. I'm glad I didn't pay for the shipping. About 5 days after taking the tablets I started to feel nauseous. Then came the cramping and diarhea, accompanied by some vomitting. When I looked online under "colon cleansing problems" I was thankful that I discovered this sight, and I realized that it is not "just me" that is affected by this product. I called to cancel future shipments and request a refund. When I requested a cancellation e-mail or confirmation number the salesperson informed me that "they don't do that", but he gave me my own order number as a reference and said it "should" show up that I cancelled. He was quick to hang up the phone, so I wasn't able to request the refund. I sent an e-mail that I said I'd have to call and get an RMA number for the refund. This time I was given their "direct line", to call--which was a different number: 310-301-5022. It took awhile because their computers were down, but finally I was given an RMA number. After reading so many complaints about difficulty getting refunds, I decided to get a delivery receipt from the post office. (That will be proof that my package arrives, and it only costs 50 cents!) Hopefully I will actually get a refund, but I certainly don't feel confident about it.
11/16/2006 - Jane writes:
i can't even remember how long it has been now, but the same story. i told them not to send anymore or charge any more of the product to my credit card. i refuse to accept these pkgs when they come to my door and i have sent them e-mails and letters asking for my money back for 2 pkgs now that i have refused, plus i find out there is another one on the way and i've been charged again...... i can't afford for this to go on.... i don't have time to sit on hold on the phone just to get the ignored and given empty promises....... somebody please help stop this mickey mouse company.... before it puts us into bankruptcy.....
11/11/2006 - Dave writes:
I saw this infomercial while on a business trip in Virginia. It sure sounded like a winner. When I got home I called them up. They were quick to offer higher priced 'plans'. I recently had to cancel a credit card because of a "shopping club" membership that I have no idea how they got my card, but kept billing me. So, I offered to pay for Dual Action Cleanse by mailing in a check. (Once bitten, twice shy??) They told me they do not have the overhead to do business in that method. I told them have a nice day, and consider changing there stratagy. Then, they offered a lower 'special price' if I ordered by credit card. That is when I saw bright flashing neon "SCAM" lights in my head. I just hung up. To all...most of those miracle product advertised on TV are scams...plain and simple.
11/7/2006 - Terry writes:
Bought the product. Used it with no difference in movements. I called to get the promised refund. No avail, they said it was past the 30 day requirement. Take note that the product use time is 30 days. Pretty catchy. On top of this, i received another un-ordered package of dac. Ihad to call for a RMA. It has been more than two months since i returned the item. I have not tet received my refund. I am pissed, and intend to follow a path of action on this.
11/5/2006 - Mary writes:
I too was taken in by this guy. I just want to say that they also go by Natures Cures. At least that is what the second charge on my account came up as and the Credit Union Rep told me they are in the State of Ill. Of course they don't have my card but they HAD my debit card number. Not anymore. I am going to the Attorney Generals office tomorrow morning and taking all these complaints with me to see what they can do about this. Apparently this rip off is all over the United States.
10/26/2006 - Mona writes:
Unfortunately I share the same story of being repeatedly charged for this stupid product that I did not order. I hate this stupid company and the stupid people that work there. I just sent them another e-mail "I hate your company and what it has done to my stress level. Do you guys sell something to counteract that? Or perhaps that's another one of your angels? Second thought. Strike that. You might send me something else & charge me for it without my permission."
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