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10/24/2006 - Kelly writes:
I'm so glad I found this website! I ordered Dual Action Cleanse on 10/4 and provided my debit card number to the company. I was told I'd receive the product in 7-10 business days...that's what they call "Priority Shipping." I still hadn't received the product (nor had my checking account been charged) as of 10/18, so I called to inquire. The Customer Service Representative informed me that my shipment hadn't been processed because my card had been declined. I was surprised to hear this, as my checking balance is, and always has been well over $60.00, the amount of my purchase order! I asked the CSR to verify the account number. She said her computer would only show her the last 4 digits of my debit card number, and the expiration date, which was incorrect. I gave her my correct expiration date, and she said that the product was on back-order but would most likely ship that Friday (10/20.) As of 10/24, my account still hasn't been charged and I found this website. Terrified after reading all of the above testimonials, I called to cancel my order. The CSR said that my card had been declined again...? I still don't understand why they're making this claim, but it's just as well. I asked "Leonard," my CSR, to delete my entire record. I also told him to do himself a favor and check out this website. He argued that he always gets complaints about the continued shipping program - I told him that maybe there's a reason! I also informed him that my sister-in-law works for an investigative news team in town, and should I have any problems with being billed, or my order not being cancelled, that I will not hesitate to report his compnay. At that point, "Leonard" became smug, laughed and said, "That doesn't matter to me, ma'am, I'm just a customer service rep." What a sweetheart. Thanks to everyone for taking the time to enter your complaints on this site - it made me a little wiser!
10/17/2006 - Kim writes:
At the beginning of August, two days before I went on vacation, my bank account was hit with 129.80 for the dual action cleanse. That purchase was mine, however, I called to say that I could no longer afford to purchase the product. Instead, I agreed to keep purchasing only a few of the items for 39.95 every two months. Instead of waiting two months, the moron I spoke to sent out the 39.95 order the next day, hitting my bank account again before vacation. I called and asked for an RMA for the 129.80 order and explained that my first inclination was to send both back and cancel altogether. I sent the 129.80 order back on 8/31/06. I called towards the end of September to see where my refund was. I was told that they had received only one of my returns and was waiting for the other before issuing my refund. I explained that one was all I was returning. I have now called a total of 5 times since. One time I was even told there was no record of receiving my return. Then I was told it was received on 9/16/06. It is now 10/17/06 and I was told 10 minutes ago by the agent that my refund was processed 10/16/06. Ha! I'll believe it when I see it hit my bank. I did cancel, during my second to last call, any and all subscriptions with dual action cleanse. I am also following up by blocking any access to my bank credit/debit card. It will cost me a fee, but, at this point, it's worth it to never have any more dealings with dual action cleanse. Their customer service is hideous and completely inept. The mistakes that were made were too numerous. If I could, I'd shout from the hilltops what a horrible company dual action cleanse is.
10/17/2006 - Blanche writes:
Despite inclination to believe this product was seriously overpriced (and the fact "Klee" appears a bit slimy/too used car salesmanish) I ordered product by phone. At time of ordering they failed to mention $20 shipping and handling fee. Received product approx. four weeks later (pretty slow for $20???) When I received call about the "next shipment" I clearly indicated that I was NOT satisfied with the product and DID NOT wish to receive further shipments. Nevertheless, I've been charged and shipped another order...along with another $20 shipping & handling fee. I've been told today by Ryan at Customer Service number that it is "out of their control." When I asked to speak with someone with whatever "control" to which he referred, he indicated it is "company policy to continue shipments." He acknowledged a record of my call, though there conveniently was no record of my request not to receive further shipments. They "do not process refunds." If it looks like a shark, and swims like a shark.... beware the jaws of Klee and his "policies"!
10/12/2006 - Joanne writes:
I am more fortunate than the rest of you and I feel bad for all of you. I did waste my money on this useless product though. All those claims that "Klee" (what the hell kind of name is that?) makes are not true. This product is pure junk. If you feel the need to try this product try to purchase it in a wholesale club like [] or [] (that's where I purchased it for $39.99). I was not continuously charged and did not have to spend countless hours talking to stupid people on the phone trying to get charges cancelled. As I said, this product just gave me cramps and diarehhea. It did not cleanse. All the claims were false.
9/29/2006 - Angie writes:
I used the product and was very dissapointed in the results. You would hope for 60 dollars you would see some definate results and I really didn't notice a difference so I thought-whatever shame on me-I should have known better-lesson learned. Then they sent me another order and charged my credit card! I tried to call them to return it and get a credit and they tell me they don't except returns except for the first shipment-can they really get away with this? I didn't even order more nor was I ever told they would continue shipping the product and charging my credit card automatically. What a total scam! It's bad enough that they got my first 60 dollars. Something has to be done.
9/28/2006 - Lolita writes:
I ordered the product to try it out, and like all the others, it did nothing for my husband and I. So we called to cancel. The number provided to me did not work. I contacted them through the online address provide, asking them to discontinue my account and received a response, saying we received your inquiry and someone will be in touch with you. Then I was told that there was another number to call if I'm making a call outside the United States. I called that number and spoke to someone asking them to stop sending the product. Well I was assured that they will take care of it. A couple of weeks later, I received a package and my credit card billed. I sent another email and made several calls and I get the same all damn story! I'm very upset because I just received the third shipment and credit card billing along with another email message, saying "Thank you for your order"! What a scam! I did not place the order. I canceled my order but they are not listening! I will call again and resort to legal action if this continues.
9/13/2006 - Ryan writes:
I ordered the Dual Action Cleanse and I do not have any problems with the product itself, but with the company itself. TWICE now I have received packages I did NOT order and was charged on my credit card. When I got the second unwanted package I called to tell them to STOP sending me stuff and said they didnt charge me for the second package. So I get my credit card bill and see a charge for $59.90! Tomorrow morning, I will be calling and will make any person I speak to CRY for the lie, and call and demand EVERYDAY until a full refund for the two unwanted and returned packages is received. I can be pretty abrasive when rubbed the wrong way.
9/11/2006 - Linda writes:
bad business! my daughter told me i was looking to get taken. i guess she was right. the old saying that if it sounds to good to be true is right.
8/30/2006 - Jeff writes:
Same story as everyone else basically. I ordered the product received it used it, it did nothing for me. I canceled June 29th, Dual Action Cleanse debted my account on July 21st, Ive been calling about a refund every since. Everyone isn't there a legal action we can all contact? State attorney general or someone?
8/30/2006 - Rita writes:
I purchased this product by calling a number given on a tv infomercial. The product arrived and I began using it and did not get the results promised. I could have lived with that, however, they started sending more shipments and charging my credit card even though I called and cancelled any and all future shipments. I sent the products back unopened and called them again. They assured me that I would be credited within 5 days. They DID credit me for 59.90 only to charge me again for 119.90 and 89.90. More calls, more promises and guess what? I'm still out the money and they have no e-mail address, just a customer service number which is what I have been dealing with. If anyone else has had problems with this company, I would appreciate it if they would let me know. I am MAD!!! Rita
8/25/2006 - Doug writes:
Do not buy this product! Was promised a refund if not happy after 30 days and they refused the refund but would give an allowance toward other products they hype. Did nothing for me but put my wife in the hospitable. My wife's Doctor an Endocrinologist, told her that these people should at least be forced to put a warning label against any Diabetic from using as after 2 weeks of use she wound up in the hospital for 3 days. When I advised their floor supervisor I would contact my credit card co., he said "Go ahead we deal with these everyday"...what a testimony!!.
8/22/2006 - Darryl writes:
I am an ex-employee of one of the call centers which markets Dual Action Cleanse, I must admit that I took the product [colon clear and total body purifier]and became violently ill causing me to miss a day of work.I sufferred stomach cramps and vomiting. I would not tell inquiring customers that the product worked, due to my experience. The real reason for my writing this is to ask forgivness to the customers I spoke to, having to adhere to the call centers policies regarding refunds. I was promoted a floor supervisor in june 06, I had only worked for the company a little less than 2 months upon promotion. a new policy of NO REFUNDS came in effect shortly after I became a supervisor. I had put in countless request for refunds for customers that were either not satisfied with the product, or had their bank accounts debited without their knowledge,some refunds I walked over personally to the refund manager which I later learned had been ententionally disregarded. I heard many heartbreaking stories of hardship due to monies taken from people that ordered the product on a one time trail.I got to the point of not being able to sleep at night ,knowing that I was part of a company that practices immoral,and dishonest acts. I tried to request a tranfer to the outbound call center so I would not have to compromise my principles anymore. I was told by one higher up that "we need you to make the company money!"I knew that I was stuck, so I acted on the diffucult decision to quit that job.I apologize to all persons that I misled,please forgive me. I want to help all persons who have had , money taken from them continue searching the internet and please report all illegal acts to a investagative news agency.-------darryl
8/9/2006 - Jennie writes:
i ordered the product then after consulting with my dr because i'm on blood pressure medecine was advised not to take it so i didn't. they would not give me my money back, a few weeks later my credit card was billed again and 8 days after that the product came i did not order it we refused it got a tracking number they have it back i still have no refund $59.90 x 2 = 119.80 i am a poor person i need my money back what can i do ? they strung me along so long that now my bank can't help me because it's been 30 days. please help me thank-you jennie
8/4/2006 - Rick writes:
I pretty much got nailed the same as everyone else. Although the product worked for me, they charged 3x what I had agreed on their web page. Attempts to get the money back have failed mainly due to what they are calling "computer problems." It's too bad. If they were ethical business people, I'd buy their product. It works for me.
8/4/2006 - Jane writes:
I returned the items and have a ups tracking number where they have signed and received the original order and the auto shipped oder which I have returned as well.this was in June it is now August and I am still getting the run around about credit. I have been told it will be in your account after midnight tomorrow and then again and again. I have now been on hold wiht the for 50 minutes while they lok into it. what a scam and their customer service is seriously lacking! Their process gives you a pain in the butt!
8/2/2006 - Loretha writes:
I bought the product, they charged my account twice for the same product. They charged me priority shipping charges. I never received the product. I have been trying for two months to get a refund. Every time I call I get a different story about my money. They are a scam!!
7/31/2006 - Tom writes:
OMG I feel like such an idiot, we were on vacation when this infomercial came on...I don't know why we bought but we did. When I took the product I could only handle 3 days...I was doubled up and had diarrhea so bad I couldn't leave the bathroom. Now I am 4 days bound up and cutting rabbit turds. Mind you I really didn't have any problems but the infomercial said we're loaded with old fecal matter. I'll tell you about old fecal matter and it comes from Klee's mouth. I gotta say one look at him and I can't believe I was suckered. Now we have no idea how to get the auto ship stopped. Maybe I'll cancel that credit card???
7/24/2006 - Brenda writes:
The company is just out for money. They charged my Amex card several weeks before I got the product in the mail. I had called to report it to my credit card company and refused the package from the mailman
when it came in days later. They still have not settled this matter over 4 weeks later. I do not have the product and have a charge for over 248 dollars on my card. B.
7/8/2006 - John writes:
Scam City!! I tried Dual Action Cleanse only to suffer incredible abdominal pain and sickness after I stopped using it. When I tried to cancel my next order I had to deal with toal idiots at the company, who didnt have a clue about anything. Thisis a scam so please stay away.Its garbage and the company does nothing but scam money from your credit card. Im stuck with a box of it (unopened) that Ide like to shove up the colon of the president of Dual Action Cleanse. John
6/26/2006 - Mike writes:
I had the same results as the previous poster...I take herbs like milk thistle with great benefits..This dual action cleanse sux..It is dual action though...It makes you sick and tries to charge you every month..I tried this product for 2 reasons..The first was to lose 10 lbs. b4 vacation...The second was because I am 50 I wanted to prolong a scope...Learn from my misfortune and others..DO NOT BUY THIS CRAP!!!!!
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