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1/18/2006 - Angela writes:
I placed an order over the internet for the Dual Drill as a Christmas present for my husband. The website did not give any indication as to when I would receive the product, however after the 48hr waiting period I call only to learn the the product was on back order and would be shipped the following week. It has been 5 weeks and still no drill. I have always been skeptical about infomercials and this company only confirms my fears. They run these infomercials, knowing full well they do not have the product produced. I will let as many people as I can know what a joke this company is.
1/13/2006 - Brent writes:
First when you call to place an order you get an "ALL" automated call center (no human fall back for any problems whatsoever)if you get to the point where you have given your credit card info and chdnge your mind because of all the add-ons they try to sell you...your screwed! There is no way to speak to a human except if you log on to the web site. And then they tell you you need ot wait 5 days to have info available. The manufacturer (Mansfiend Power Tools) is nowhere to be found in this country (private label for a Chineese company?) They are listed in Dallas Tx on another website and no number for them, nor are they anywehere on the web. The shipper is the only contact available. This could be a decent product, however, I will insist on NOT finding out to be sure.
1/12/2006 - Sandy writes:
My son ordered a dual drill and extra battery for a Christmas present for his father. The drill never arrived, but on Dec 23 the company hit his checking account for the pride of 4 drills and 4 batteries. After numerous phone calls, being put on hold, and a manager refusing to talk to me because she was "too busy", the order was cancelled and the money returned to his account on Dec 27. Much to our dismay, the company hit his checking account again on 1/11 for another 4 drills and 4 batteries! Once again a supervisor refused to talk to me as she was too busy, and the girl helping me could not credit the money back to his account! They claim they delivered the drills, but we never recieved them, they do not have a signature or anything to prove delivery or to show us who in my son's apartment building may have gotten them. This company is not willing to even come to the phone for a customer. My son's rent check bounced because of this, and now he may lose his apartment. Companies like this should be shut down! I am going to file a complaint with the attourney general also.
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