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3/7/2008 - Melissa writes:
I ordered this products a few years ago for a flat fee which was charged to my credit card. Not more than 2 months later I received a credit card statement with a fee of $165!!! I called the company and they said it was for another shipment of EpiClear coming to me. I told them I did NOT WANT IT because it DOES NOT WORK and they said, "Sorry, this is nothing we can do about it." I had to call my credit card company and change my account number just in case they tried to charge it again! What a waste of money and TERRIBLE customer service.
2/9/2008 - Kerry writes:
I ordered Epiclear which did not work. I wrote them advising not to send me any more Epiclear, which was ignored, and they continued to send me their useless product. I returned the Epiclear and the dishonest crooks told my bank the product I did not want or order was non-refundable. If my bank does not fight for me in this matter, I will take my business elsewhere and sue Epiclear in small claims court. Epiclear obviously knows their product does not work for everyone, which is no doubt why they use such unethical business practices. I have never seen a company ever not allow a customer to return a product they were not satisfied with, until dealing with Epiclear.
9/14/2007 - Stephanie writes:
I called Epiclear after having seen their Infomercial. Their Product doesn't work! not only that but they over charge forit. i paid about 10 dollars to recieve the "free trial" and they don't mention the "shipping" fee for the product til after you place the order. the product caused me to break out ratherthan clear up my existing acne. it's frustrating enough having to deal with the pimples and zits in the first place but then having the product that's "clearing" you skin make you break out. that's nonsense.. at least with the other products i've used there was an improvment...<br />
and when i called to return the product customer service hung up on my call 3 times. they are scam artists. their goal isn't to help it is to steal from you. and i'm a college student so i don't have that much to begin with. I hope people really research this product before they buy it because it is no good. i really wish i had.
8/11/2007 - Margaret writes:
I sent for the free sample for my grandson. It doesn't help him at all. I was charged 59.95 on my credit card. Then they sent 3 bottles and I was charged 104 dollars. It says I cannot return it. Am having my bank ban any further charges from them. Also will call the number they gave if they answer.
7/21/2007 - Jim writes:
Epiclear is clearly a Scam! Even though I though $9.95 was a bit steep for a "Free" sample, I figured I'd give it a shot. Afterall, it was for my teenage daughter who is have an acne problem and I was hoping this would help. When the product arrived she opened it and used it for a short whileand complained that it hurt her skin. It wasn't after until that point when I discovered that there was paperwork that came in the box that stated that I would be charged an additional $59.99 if I didn't call and get a return number and return the product! What kind of FREE SAMPLE is that? Calling the number didn't help - No Answer. I intend to report this to the FTC, US Postal Service, my State Attorney General, Food & Drug Administration and anyone else who can stop these crooks!
6/12/2007 - Leslie writes:
I fell into the same trap that everyone else has fallen into. This product is a scam. I heard the ad on the radio and heard it was only the 9.95 shipping and handling fee that was going to be charged to my credit card. when in fact I was charged the 9.95 and then another charge came to my credit card for 59.95 for a product that I returned immediately once receiving it in the mail. And then when I called to Speak with the "friendly" customer service agent she stated the product could not be returned because it was considered medication. which is incorrect I honestly believe its just water in a bottle it did absolutly nothing for me and I changed to another brand and saw amazing results PRO Active acne system which is worth every penny. But as far as Epiclear goes it just keeps charging to my card and I already called to cancel and I believe they ended just leaving me on the list to keep receiving the product. I am truly disgusted with this company and hope they are exposed soon for what they really are. !!!!!!!!DOWN WITH EPICLEAR!!!!!!!!!!
2/1/2007 - Lee writes:
I heard a radio advert for a free trial of Epiclear, an acne product. Epiclear advertises "free samples." Nowhere do they advertise that customers will later be charged $59.95 for this supposed free sample. What a scam! This is outrageous! I thought $9.95 was more than enough when paying for the shipping of this "free" product. In the telephone conversation I had when ordering my "free" sample, I did not hear the rep. say I would later be charged $59.95 for my free sample. I understood that I had to call and cancel if I didn't want future shipments. She kept rambling on and managed to squeeze in some line that they feel justifies them for ripping people off. We tried to get our money back. They played the recording of me agreeing to the $59, but it was not audible. I told her I was having trouble hearing her. This is ridiculous and completely unacceptable. And I was never told that a $10 restocking fee would be assessed if I returned the product. The scamming continues. In addition, I was charged before the 28 day period was up. The only "ship date" on my invoice said 02/26/07 and I was charged on 1/28/07. This is before the 28 days of the ship date. I would have no problem paying for this if it was honest and ethical. But it simply is not. What a scam. And the product didn't even work at all for me. I saw no improvement. Since stopping this product and trying another, I have had far greater success.
1/7/2007 - Tami writes:
My story is identical to the other complaints. I too was under the impression that I would be charged $4.95 for shipping only. I had no clue that I had been enrolled in a club until my account was charged almost $70 for this product. Although they tell you to call and cancel they provide no phone number without doing a very thorough search for it on their website. Not to mention the product itself is really ridiculous. I can't believe the FDA approved a product that you spray into your face. How could it possible be a safe product. It has to be dangerous for both your eyes and nose.
11/13/2006 - Melissa writes:
I heard a commercial for a "free" trial of Epiclear on the radio, and I remembered the Web site address. I filled out the form and submitted my credit card information to pay the $4.95 for shipping(they charge you shipping strictly to get your credit card information) and I recieved a "free" sample in the mail. I tried the product and I broke out in painful rashes, and flaking, peeling skin. My face was painful to touch and red. I only used it once and this happened. It problably is dangerous, and should not be on the market. But anyway, in order to read the fine print about the free trial, you have to click on a link referring to the complimentary enrollment that you get in the 'Epiclear skin club'. It doesn't say "disclaimers", or more appropriately "WARNING!". So if you are not interested in the 'Membership in Epiclear Skin Club', you wont be liable to click on the link. If you do, here is what it says," Membership in EpiClear Skin Club When you see the great results you’ll want to maintain your clear skin, so in 28 days we will send 2 bottles at a discounted rate of only $59.95 plus S+H for a total of $69.90. This will be billed to the card that you’re using today under the name of Epiclear and every 55 days thereafter. If you want to customize your membership in the Epiclear Skin Club, or if you want cancel, simply call us between the hours of 9:00am and 5:00pm Eastern Standard Time Monday through Friday, and one of the Epiclear representatives will be happy to help." Except there is NO PHONE NUMBER
10/29/2006 - Missy writes:
I bought Epiclear fro my 14 year old son after seeing it on TV, I went to the website and read EVERYTHING to make sure there was no catch...It was $4.95 for the shipping and handling but free for the Epiclear "Free Trial"...After receiving it in the mail a few days later it said that I will be billed 75.00 every month on my credit card..No where did it state that on the website..After looking up the company on the Better Business Bureau, I find that it has 100's of complaints with the same problem and states they will not refund your money back...So beware!!
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