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7/24/2006 - Kathy writes:
My grandson, after seeing the floam commercial on TV, has been asking for it for over a year. I finally broke down and called to order it. The order process was handled completely by computerized response. It kept me on the line for almost 20 minutes, trying to get me to buy additional items. I ordered ONE set of floam for the $19.95 plus $6.95 shipping. The system repeated that I had ordered only one. Then, after all the other spiels for additional items, it finally ended the call by saying "Thank you for your order of TWO sets of floam"! I immediately (within 5 minutes) e-mailed the email address they had given during the ordering process, as I wanted it in writing that I did NOT order two sets. Well, sure enough, two sets were shipped and my card was charged for two sets. I requested a credit, and they want me to pay to ship it back to them. This is such a scam. I have contacted my credit card company and they immediately issued a credit to my account, but I'm not sure if they'll leave the credit there if I don't ship the extra set back. Plus I'll have to pay for insurance and tracking because I don't trust that the floam company will faithfully admit to receiving the return. Wish I had investigated this online before I gave them my order.
6/29/2006 - Angela writes:
My children have been begging me for months to get them some floam. So thanks to the television commercial, I told them that they could get some if they used their own money. They promise double sized tubs, etc. etc...today we got the floam kit in the mail....it is the exact same size as the one you can by at [], and cheaper for that matter, and it is shipped in a box that has in black letters - SMALL. When I asked why we weren't sent the "Jumbo" container, they said it is "Jumbo", it's the same container with more Floam added. What a crock! They told me that I could send it back but would not refund the amount of shipping and handling and I would have to pay for shipping to send it back. They also said it could take up to 30 days for the credit to come back on my account. WHAT A SCAM!
6/25/2006 - Leslie writes:
I purchased 4 colors of floam, when ordering that day my packages were to be doubled, but when I received them they were not, I paid $28.00 for 4 packages of junk. They do not stick to other objects as advertised and the odor is awful, I don't want my kids playing with this stuff.
5/14/2006 - Brenda writes:
We purchased 4 cannisters of floam, and the texture of the sticky substance varied between all 4. The white "floam" was very sticky, and only stuck to our hands. It didn't stick together at all for the purpose of doing anything with it. The next week, when my granddaughter opened, it, it was all molded and stinks to high heavens. Now it is yellow and green. I even wonder if it is poison, as it certainly has to contain a bacteria in order to mold. I don't know where to go to have it analyzed, but I am afraid this is a serious problem with this product and certainly should be investigated. Thank you if you can give me any help with this.
5/6/2006 - Michael writes:
I also got slammed for 60 dollars worth of Floam by the website. They double all orders on purpose and ship them before they say they have a record of your order. You will not be able to cancel. I tried to dispute it with my Discover Card and they are of no help. I found out Discover Card has no fraud protection against fraudulent merchants only against third party fraud. Use your visa!
1/30/2006 - Susan writes:
I purchased this online after seeing it on TV. While ordering they asked if I wanted to upgrade to the six color pack for $24.95 plus $7.95 shipping. I agreed but unknowingly ordered two sets of the stuff for a total of $60.00. I tried to get through to cust. serv. for over three weeks and when I did they said that's all they were doing were taking compalints about the same thing. You can't contact floam directly and now I an sitting with $60 worth of this stuff.
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