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11/5/2008 - Gary writes:
I purchased this product over a year ago, am very happy with the product. However after my secretary was going over my bank statements she noticed Hercules Hooks kept appearing. She called the company in CA and was assured it would stop. What a joke, they continue to this day. Next step BBB and our Attorney General. Good product lousy management.
11/2/2008 - Jerry Asher writes:
This is one of those things that doesn't stop coming. Since May we have received three repeats. At first mystified I find that they keep charging the credit card used for what we thought was a one time buy. Sent one back as return to sender but another has showed up I guess according to some schedule they devised. My credit card company has indicated that they will send a letter. Not right --not fair
10/25/2008 - Dee Knerr writes:
I bought One Set of these hooks and have been getting them now every couple months for almost a year. How do I convince them that I do not want them anymore. I have sent them back but the charge hasn't come off my credit card. I want them to stop sending the stupid things to me.
10/23/2008 - Mike writes:
I purchased some of these of the shelf in a store and they work great. I don't have them holding up anything too heavy, but they were easy to install and leave only a small hole in the wall. I'll probably buy more when I need to hang more pics.
10/16/2008 - DAN writes:
I ordered hooks by phone using my credit card. They delivered the hooks I ordered but continue to do so almost every month and every time they charge my credit card. This has been going on for a year now. I have emailed and phoned but they just keep sending them. This is illegal and I want it stopped.
9/18/2008 - Linda writes:
Actually, I bought mine through []. Not one problem. They work EXACTLY as advertised when used on drywall. They do not work well on anything thicker than that. I have them holding up a 40-pound decorative metal wall grill. Been up for 3-1/2 years with no problem. Do yourself a favor and order from a reputable website like []. One order and that was all. I've had five friends see how easy it was to hang them (no need for a husband!) and they also ordered from []. No problems.
9/6/2008 - Doreen writes:
Look, no hanger will suffice to replace these things. These buggers are STRONG. They work. Period. I have used them to hang heavy paintings as well as three large, heavy and framed lithographs. I even have an 8 foot ladder hanging with its side to my wall in my garage using three hooks, and a 10 foot ladder doing the same thing with four hooks, on the other side, saving buco space. I also have brooms hanging behind my laundry room door using these things, and I have cloth bags for white and dark colors hanging on the wall, using, you guessed it, hercules hooks, saving me floor space. I never bought them from an informercial, tho. I got mine from a drug store in the as seen on tv section. So I have never been screwed over with constant charges to my account. The only complaint is that it is not a pin sized hole that they leave. More like a large nail sized hole, and that depends on the weight you are making them hold. For those who can't stick them in the wall, well they are probably trying to stick into a stud. I have and would again recommend this product. Sorry, folks, about being screwed over calling the operator from the infomercial. If I see them on sale at the drug store again, I will buy them, because the things you can do with it are endless.
8/31/2008 - Hunter writes:
You know what I have tried this product and I like it in a way the only problem I have with it is about 10 years before this product was released my dad and a friend of his had designed it and now it shows up weird thing since my dad hasn't seen that guy in years. Hears an easier thing say the heck with all this either buy it at [] for the same price no shipping problems OR take a clothes hanger and mold your own. its the same thing seriously.
6/26/2008 - Helen Harmon writes:
I ordered these hooks over a year ago. for several months they came as scheduled. Now its been 10 months since I received the last shipment. I continue to be charged every month. I have contacted them by e-mail and phone four times now. Each time they say they will correct the problem. They haven't and I am still being charged. I need help!
4/29/2008 - Pam writes:
I too placed an order after seeing the infomercial. I never received anything, although I was charged right away $31.90. I called and was told that they had a shipping problem and they would send out another shipment. Still nothing, but have gotten another $5.98 charged to my credit card, still not receiving the second "supposedly" shipped order. I spoke to someone who just beat around the bush and kept saying he would have them sent out again. I filed a complaint with the BBB yesterday, as I think that is the ONLY way to get any help!
Definitely buy them in your local store, NOT directly from the company unless you want to pay for them over your lifetime and never receive them!
4/23/2008 - PJ writes:
I have yet been able to get one through the wall. Also, it was not made clear that I would receive new hooks every month and be charged 5.98. I called last month to get this cancelled. They said ok but today I received another set. I called and they have refused to reverse the charge. I too will call BBB.
4/20/2008 - Charles Burton writes:
I purchased the product over a year ago after hearing the infomercial. I really like the hooks but have no need for multiple shipments. I contacted the company and cancelled the shipments. They continued to ship. I contacted American Express for help and they reversed the money to me. Well it is now 2 months later and a charge has appeared on my American Express. How do you stop these fraudulent crooks?
4/8/2008 - Heather writes:
I bought them from [] just so I wouldn't end up with any sort of subscription. My complaint was that it is nearly impossible to shove them in the wall. I have had them for about 6 months now and still haven't been able to use them. He made it look so easy.
4/2/2008 - Henny writes:
I ordered the Hercules Hooks from a Infomercial. I received the hooks - along with the leveler. Subsequently I have received a dozen hooks many times - along with a $5.95 charge on my credit card which I had reversed. I received another dozen hooks yesterday. I don't know how to stop this. Their scam is the S&H charges which are ridiculous.
3/24/2008 - Julie writes:
I ordered the hooks off the infomercial a while back. I was told about the lifetime blah blah, "if you need them!" Not about the automatic every few months or so receiving them and being charged. I received my 3rd set of hooks when I became suspicious. Checked my statement, and sure enough, was charged 5.98 whithout me requesting them.
I called my bank, and they gave me the phone number to them. I called,,,it was another company, but they said their number was mistakenly used on statements.
They gave me the number, which I called. It WAS hercules, and I told them I wanted to cancel,,,no more hooks,,,no more charges on my card.
The man I talked to was very courteous and professional, and told me he would take care of it.
I will be checking my statement for the next few months!!!! One more set of hooks and one more charge, and I will have to cancel my credit card and all the headaches that go with that!
Anyway, here's the number for everyone,,,hopefully this will do the trick for me and everyone else that has been scammed.
Julie
3/21/2008 - Holly writes:
Fight back on Hercules Hooks. After ordering the hooks and life time replacements for S&H. Not advised that it means new hooks every two months. Returned new hooks and contacted HH no reponse, shipment still coming. Contacted CC refunded still coming. After reading this site decided to fight back. Do not HH with only get you more junk. Contact the Attorney General of CA it is a little hard to find but they have automatic email you can send them under Public Inquiry Unit. Also contact your state's Attorney General. If enough of us let them know (nicely) that this company is bad and needs their assistance in running their business without scamming the people of the United State. Just complaining on this site is not enough take the time to get to the government people that can do something about our problem with Hercules Hooks. Good luck to all.
3/18/2008 - Shannon writes:
I filed a complaint with the BBB. I tried to give them a chance. The hooks are ok. VERY hard to put inside the wall, even sheetrock. I was charged $16.97 AGAIN for no reason. I called to cancel everything and they charged me again. I asked them to refund and they refused saying that I placed another order (why? when I am not happy with the first 10. MIND YOU IT WAS SUPPOSED TO BE 20.) This company needs to be shut down for corrupt selling practices.
3/4/2008 - gladys writes:
my mom ordered them a year ago and for the past three months she has not received the product but they have managed to get thier money out of her account. she is elderly and i feel they took advantage of her.
3/3/2008 - Shannon writes:
Received my first order today. The Laser Level is cheap and does not stick to the wall as advertised. I also only received 10 hooks (not 20 total as advertised. Called Customer Service. We'll wait and see what happens I suppose. Customer Service was nice, and picked up quickly. Took 3 weeks to arrive
2/28/2008 - Janet writes:
I unfortunatly ordered Hercules hooks on their web site. I did not get the 10 free as promised. I did, however, somehow, ended up with a "life time supply". For the last 3 months, my debit card has been slammed for $5.98. I do receive the hooks, but I do not find 10 things per month to hang on my walls. I have tried repeatedly to get this stopped. I never get a response to my emails, phone calls are not returned. Short of closing my bank account, how do I get this stopped? Stay away!! If you really want these things...they are available in stores. You can be pretty sure the store will not get into your account. I will never trust Billy Mays again!!
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