1/23/2006 - Monica writes:
I bought this piece of crap after watching the infomercial. After I recieved it, I know I over paid and this was a total waste of money! The pedals didnt work at all! They did not move the way they were supposed to, like in the infomercial or instructional DVD! All I could do was stand on the thing. So, I called the company and asked them what to do, maybe I wasn't doing something right, but the customer service rep told me maybe I had a defective piece of equipment and that I could send it back, minus my $25.00 that I paid in S&H. Luckily,  sells this thing on-line, and I was able to take it back to them, and get my refund. This is a piece of crap!!! BUYER BEWARE....DO NOT BUY!!!!!
11/30/2005 - Kathleen writes:
Purchased lateral thigh trainer Nov 2003 from retailer. chain broke before one year. customer service won't fix because I didn't purchase from them. I had the chain repaired. Now, one year later it broke again. customer service refuses to help because I didn't purchase from them. They claim no one else has had this problem. it is their product. what difference does it make where I purchased the item? It is obviously defective. Fix it.