|
1/6/2007 - Geri writes:
i had ordered the singer laser storm vacuum on july 5/05. i have never received the order or my money back. i have called so many times that i lost count. i talked to jessica who asked me to fax her a copy of my credit card that shows i paid for it. i did this and she called back and left a message saying it would be taken care of right away(i have been told that a few time)- well here we are in january 2007 still no refund. i thought this would be a good vacuum for me not only because it has the singer name but it looks easy to handle and light weight. i have a really hard time vacuuming with the heavy vacuums and not being a well person i thought this was the one for me. i just watched a program on cbc tv called the underdog. i was so excited to see a couple who had been fighting for 1 1/2 years and they got their money back thanks to this show. i'm hoping all of us can get our money back as well. i spent so much time and energy trying to get my money back and i can say it really hurts to be sucked in like this.same on you singer.
12/27/2006 - Don writes:
I bought two of the Lazer Storm Vacs when it was the old Singer line. Never received the order but was billed on my credit card.
12/10/2006 - Miriam writes:
A year ago this month (12/05)I ordered the Wind Storm Vac from TV infomercial and would receive one free vac for placing order along with free S & H. After my credit card was charged $418 for a $120 order I returned (unopened)the vac and attachments. That started the year long phone calls (being on hold 30-45 minutes)and them cut off. When finally talking to many reps with names starting from A-Z I was told the refund check was in the mail. As of today 12/10/06 this company has the equipment I paid for and $418 of my money. How can this be prevented for future buyers and how can our money be refunded?This is straight out Robbery to the American public!
11/29/2006 - Mandy writes:
I thought I was the only one! I have been trying to settle this for a little over a year. I returned everything and no money returned. They kept telling me I should be getting my refund and now they put me on hold and then eventually hang up on me. This is not right, I am going to get my money back if it takes me two or three years. I dont know who this company thinks they are. I plan on taking action and if anyone else would like to please let me know the more the better.
11/21/2006 - Lorena writes:
I purchased the Laser Storm Vacuum back in July of 2005 I purchased one vacuum and they would include the second one for free. The pachage arrived and it had four vacuum cleaners in it, I called them to inform them of the mistake and I was told to put the two vacuums that I did not order back in the box and place it on my front porch so fedex could pick it up, and they would refund me my money for that extra order as soon as they recieved it. A month went by and I never noticed a refund on my bank statements. I called on october 10 2005 and spoke to a lady named Niurka and she said I should recieve the refund within the next 14 days, I never did. I called again on December 14 2005 and a girl named Gloria said someone would call me back, Gloria called me back later and said I would recieve the refund in the next 14 days, that never happend either. When she called me back I wrote down the number that came up on the caller I.D. and when ever I call they say it is corporate office and transfer me. I called today 11-21-06 and they transfered me again the catch is nobody never answers and of course it is not a 1-800# and I don't know what else to do. Its been over a year now and they owe me over $150.00, we need to stop this.
11/10/2006 - Leslie writes:
I ordered 2 vaccums, but they sent me four and billed me for four!!!I returned them on aug. 2005. I can not get through on the 800 number!. I did receive one e-mail stating they would refund me but here it is Nov. 2006 and still no money!! As far as I am concerened they are thieves!!! They stole from me!!!
11/4/2006 - Susanlynn writes:
I will be brief -- look at other postings to see what is obviously going on. Ordered and received vaccums. Returned product with UPS receipt confirmed. IGIA (after sending it out months after the order, yet charging us immediately) kept promising refund. Dates were even given for refund to hit card. After trying to work with IGIA I finally went to my credit card company and they said it was too late to get a refund thru them. Now everytime we call IGIA we are on hold forever and then get dropped by them. Maybe they realize that the world is on to them. Unfortunately, I have no idea what we can do. How pathetic.
10/30/2006 - Cassandra writes:
we bough this product on 8/12/05 with our credit card and tried it for 30 days call the customer care number, used the emial adress they gave use got a return adress abd sent the two back that they sent us. and as of 10/30/06 we still have not got a refund. on the copy of our invoice and the response of the email from the custome care I have the different 1800 numbers with operators names that now are no longe in service, or we get disconnected, do to the overwelming response. I am still trying to get our $190 credited to our credit card.
10/23/2006 - Angie writes:
On 6/2/06 I purchase the Lazer Storm Vac and I also was charged for 4 to my credit card. I called the 1800 number and was assurd that I could send the vaccums back and I would be reimbursed my money plus shipping. After much run around about what to do, my 60 days had elapsed to get a refund from American Express. I have sent numerous letters and emails and phone calls like everyone else. I wish that I had read this before buying. Now, after waiting for the refund, it has affected my credit. Thanks a lot!!!
10/9/2006 - Sharon writes:
I purchased the Lazer Storm vacuum in August of 2005 on the buy one get one free promotion on TV through Igia. Since that time I have not received the vacuums nor have I received my money back. I have called on a monthly basis and they tell me every time that they would credit me next month. That never happened. I have tried to call, but no one answers the phone. I have sent many many emails with no response, ever. Does anyone have any idea what I should do next?
10/6/2006 - Mary writes:
I ordered the Lazer Storm on 07/02/05, with the buy one get one free offer. I also upgraded both vacuums with the deluxe kit. I have never received the two lazer mops, and have requested the shipment twice. The phone number I have is no longer available. I have sent an E-mail requesting the shipment.
10/5/2006 - Linda writes:
Like many others, I ordered the product before checking out the company. My story begins in August 2005 - and still isn't settled. I ended up with four vacuums, when I only wanted two.. the phone call you make gives you no warning or even an opportunity to confirm what you order. After contacting the company, I returned two vacuums to the address in California. Of course now they have the extra vacuums and my money. What a rip off - how do we do a class action suit? I have reported them to both BBB's in California and New York. But what do they care, the complaints filed against this company are so many, the BBB cannot MAKE them pay us all back. Which is a shame.
9/28/2006 - Diane writes:
I ordered my 2 vacuums in Nov. of last year. They charged me for 4 vacuums in the amount of $471.76. After many e-mails and phone calls I still have not received the vacuums nor have I rec'd a refund. I have e-mailed them countless times which sometimes are replied to but always with a stall. They had the audacity to ask me to dispute the charges with my charge account company!!!! Can you believe that? Well, what a rip-off!! I can't believe any company can get away with this kind of blatant scam. If anyone has any info. for me to recover my money or a class action suit please include me in. You asked me the question if I own this product or have made an attempt to try the product? Well, I guess I would have attempted the try this product if I had ever rec'd it in the first place.
9/25/2006 - Tabitha writes:
i placed an order 9/05 was charged within two days still no vac by jan after too many calls to list many with hangups or no anwser
cancelled in 1/06 cont with the phone calls/emails/faxes no reponse or refund out 157.11
9/8/2006 - Connie writes:
I ordered the Lazer Storm Vacuum, buy one get one free, plus also to receive a steamer on 09/21/2005. I have made several calls, sent emails, and like everyone else have had no results. I am out $235 which was charged to my account immediately. I contacted the BBB, my local State Attorney and now the Federal Trade Commission. If everyone on these lists would contact the FTC it may help. Otherwise we seem to be out in the cold and no cares. I'm on disability and need that money. The FTC did say that if they receive multiple complaints about this Company they will look into criminal action against IGIA or Windstorm.
9/7/2006 - William writes:
I ordered the buy one get one free they charged me for four 431.67 on 5/28/06 as yet i have not reveived the order and when I try to cancel they tell me the order has been shipped. I am now having my credit card company credit back my money. I am also going to look into file charges.
9/7/2006 - Jacob writes:
I ordered this same deal (buy one, get one free and a free steamer) but never got it. I was given the 6-8 weeks wait time, but they charged me immediately. After 6 weeks and nothing coming, I called and waited 45 minutes to talk to anyone. They said I had to wait the full 8 weeks. I called after the 8 weeks and had to wait a while too. There message said to email them and they will get back to me. I emailed them and the company said to call. It was a loop that was very frustrating. I finally talked with someone after about 9 weeks and they said I had to wait about 4 weeks still. I was furious and told them to cancel. She said it would take a few weeks to cancel and get a refund. It only took then 1-2 days to take the payment, but they seemed to have the hardest time refunding it. I finally reported the fraud to the credit card company who refunded the money to me and went after them. This is a BIG SCAM and you should not get this. There are enough other people saying this too, but everyone needs to know how bad this company is! BUYER BEWARE!!!
8/30/2006 - Joyce writes:
I tried to order a calking kit from an infomercial back in May of 2006. I was confused by the choices on the phone and somehow ended up ordering two of the same product that was supposed to be "buy one get one free". I was also promised a free steamer. When I found out I was being charged $60 for a $20 item I tried to cancel. Since then I have not received any product or any refund. They are listed on my back statement as "Proseal" I made my original phone call on 5/24/06. These people need to be prosecuted for fraud and what ever else the law can throw at them. I am furious that this can take place and innocent people will be hurt.
8/18/2006 - Aaron writes:
I ordered my two windstorm vacuums and free steamer in September 2005. I still have no vacuum or steamer. I have tried every 800# and most of the ones I got back in September have been disconnected or now pertain to some beauty product. If anyone is willing to talk with a lawyer about this let me know. This has to be illegal.
7/31/2006 - Debbie writes:
Buy one, bet one free- plus the amazing free steamer! No wonder we all fell for this one! I got not 2 but 4- no steamer or accessories- AND charged $529.50! Not going to continue as the story is the same as everyone else, however. I contacted my credit card company and reported fradulent charges. I have also contacted the Attorney General Office in CA 916-445-9555 and NY- 212-416-8345
Page
1
2
3
4
5
6
7
8
9
10
11
|
