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11/27/2007 - Marian writes:
In March 2006 my two sisters and I went to Lifestyle Lift with great expectations. It was all downhill from there. First we met with a beautiful specimen of a girl, of course she make you feel like you would look like her, no Dr. was present. After they take $300. each you get another appt with the Doctor. On the day of the surgery we all were scheduled together, we went in and did not even get an hello. We were shuffled into the back rooms where photos were taken and we were put into "surgical?" rooms. The Doctor came in and started cutting me before I was numb and shoving a tube into my neck, I started to shake and he yelled at me and said "Your Still Awake", well no kidding, he continued to operate in spike of the pain I was feeling. When I was finished I had to wait for my sisters to be done, there was no place for me to sit and wait in the back, no comfortable chair or facility to sit in, IMAGINE. While I was sitting in the Doctors office I heard the Secretary flirting with my husband, I was appauled at the behavior of this girl and the cold and unfeeling actions of the entire staff. My one sister and I waited in the Drs office and he came in and told us to get out. Finally we were shuffled out the back door with a baggie of junk, pain meds missing etc., not even an ice pack to take home with us (2 hour drive). Three months later I went back and showed him how bad I looked, my neck hangs and my jowels hang also. He agreed that the surgery had failed and told me how hard he worked on me. He said he would stick my ME and do it again!!!!! I don't think so. I have been trying to get a refund since that time. I have been shuffled from one person to another with no satisfaction at all. I get angry when I see the commercial on TV because it is not the true story.

11/26/2007 - M-A writes:
I had a Lifstyle Lift done in October of this year. We are now November 26th. My face is still numb and I still have a lot of pain. My eye brows are not in line. One is higher than the other, and one eye is droopy, and I now have circles under the eyes which I did not have before. They were only supposed to work a little bit on my jowls. What is the thing with the eyes? I look ridiculous. The infomercials are a lot of BS. All they worry about is to make their "quota" for the month. I am getting depressed when I see myself in a mirror. Not even talking about the $5500.00 spent for what???????

11/16/2007 - Kathie writes:
I saw their ad and was interested in getting some informtion. When I called the 800 number I made an initial appointment at which time they said they would send out an information packet. The packet came with 4 pages of before and after pictures but not one informative word about the actual proceedure. Living 3 hours away from the appointment destination, I tried to call and get more detailed informaiton and was flatley refused. In my opinion this company need to be brought up on charges of deceptive practices through the AMA.

11/15/2007 - Kristen writes:
I had my lifestyle lift on July 5, 2007. I am 45 years old and thought that my extra chin could be fixed with this simple procedure. After the surgery I was give pain meds and sent home. I couldn't eat for a week, the pain was like nothing I've ever experienced in my life. During the first week I stayed at my Mother's for recouping I waned in and out of consciousness. By the 3rd day I was throwing up what felt like my face. I finally made the drive back home which was 6.5 hrs. away on day 7. It was a miracle that I made it home. On day 8 I started developing huge open sores on both my cheeks that would weep fluid at least 3 times a day. These sores stayed open for at least 2 month. On my visit back that I made about 3 weeks later because I was really worried that something went wrong they told me that there is nothing wrong and I was having reactions to the interior sutures. Maybe I could put makeup around the area and wear bandages on the open wounds. It has been 5 months and I still have swelling and blue spots on both my cheeks. One side has a huge scar where the hole finally closed up. I have lost 6 months of my life. I am an outdoors person who leads a very active life. I could live with the scars and swelling but what I can't live with is the headaches I get every day. Anytime I do any strenuous activity I get a headache that will stop me in my tracks. I have been afraid to go back. But have decided to at least go back and tell them what has happened to me. I don't expect to get my life back but at least an acknowledgement of what they've done to me would make me feel a tiny bit better. I would be willing to go in on a class action suit if anyone else is ready. Please contact me if anyone is interested in getting together to file. I did this to make myself feel better about life in my forties. Had I know what was really instore I would have kissed my double chin and learned to live with it as I had been doing for the last 45 yeas that I had it. Since this procedure I have been depressed, lost my zest for life and generally sit around waiting for the next headache to start or the one that I have to go away. Kristen St.Louis MO

11/4/2007 - Bev writes:
I too, had that supposed easier than a facelift surgery last yr. After 1&1/2 yrs of intense pain, I am still trying to get my med. records so another P/S can decide if he can help me, but needs to know what they did too me. Terrible aftercare followup, just awful. Dr got mad when i said he pulled me earlobes down& sewed them to my face. His cure was to sew the other shut like the other one!!!. Unreal

10/29/2007 - trish writes:
had the lifelift july 06 . the worst healing i have ever experienced. 3 months later you could tell the procedure did not work. after a year of them telling me give it time. i went back they said the doctor dr. rachel said he would either repeat the procedure., or refund i did not want to go thru that again. since them i have gone to another plastic surgeon a very reputable one. to fix the mess they made. and it is a mess. they even messed my eyes up. uneven. i have been asking for my refund . i wrote a letter to the headquarters, and i am dealing with a woman named michelle snotty arrogant. as is the whold company. which should be put out of business. the surgeon i go to their are two other women that are there for the same reason i am. i went to my lawyer. i am tire of getting ripped off. now he saids i need a letter from my surgeon to even file a complaint. i am going to ask him. hoping he will help. even if he doesnt i am not going to stop. i believe if i called plastic surgeons and asked any one unhappy with lifelift to call me. there would be many. they should not be able to get away with this. they are not professional and not safe, a ripoff. anyone wanting to help please e mail me at []

10/16/2007 - Karina writes:
I had the Lifestyle lift in 2006. The proceedure was supposed to take an hour, it took almost three hours. I screamed all the way home as the local wore off. The swelling was so intense at the hairline the stitches were about to burst and I ended up in the emergency room that night, and had to go back three consecutive days to have them drain the intense swelling behind my ears. They also "redid" one side of my face because they had to open the stitches to remove the blood clots. I have never experienced such pain in my life and would never, ever recommend this proceedure to anyone.

10/13/2007 - Debra writes:
I am agreeing with everything that Linda from Strasburg, PA said about the lsl at plymouth meeting. My experience is exactly the same. same doctor, same resutlts - terrible! I don't look any different except for the difference in my ears and the scars that I now have. The infomercial that they show you is a joke compared to what really happens. I also would like to know how to file suit against these people.

9/22/2007 - Penny writes:
I had the Lifestyle Lift March 2007 in Tampa, FL. I am 39 and had a little sagging skin under my chin and above my jawline. I also had the beginnings of laughlings which I was told would disappear. I also had liposuction for my chin. My main complaints are the following: *One of the incisions in back of my ears follows the hairline. The other does not. It is a straight line from the beginning point to the bottom of my ear. No hiding that scar. *Once the swelling was gone the sagging ubove my jawline returned. *The bottom part of my laughlines returned almost immediately. *I was told the lipo was for the entire chin but only a small section was done and now I have what I can only describe as a canal under my chin...very obvious something is not right. *The biggest complaint is that my ears no longer match. The lobe of one of my ears was pinned back in a loop style which causes me discomfort when I lay on that side. The other ear was stitch further than it's original location and the round part of my lobe is no longer. One ear is lower than the other. When I wear earings one is pointed straight ahead and the other towards the wall on the side of me. The catilage on the front of my ear has two points..I'm assuming from the skin being pulled to much (again, I am assuming this is the cause. The points are white which makes them stick out even more. I have discussed this with the doctor who did the surgery but he doesn't feel there is anything wrong. As for the positioning of my ears he insists they where like this before the surgery but pictures show my earings were both pointing forward and at the same height. I look worse than I did before the surgery. My current dermatologist was surprised to hear that this surgery was done at my age. I have no doubt this surgery has been successful for some and maybe that's due to the experience of the doctor. But for me I do not recommend it. I am currently seeking a malpratice lawyer for a consultation.

9/22/2007 - John writes:
I, also, fell for the 'hard sell' of an 'easy face lift'. The recovery was painful and bloody. I had the surgery in Tampa February 2007. After a couple months I could hardly tell that anything had been done. I was still wrinkled and saggy. In August I went to a reputable cosmetic surgeon and have just recovered from a full face lift, upper blephoplasty and lazar peer. The difference is incredible. I would warn anyone thinking of the lifestyle lift to check with a real cosmetic surgeon. Life style is a complete waste of money--they don't deliver anything but frustration and an abundance of pain.

9/3/2007 - Mary writes:
I saw the advertisement on TV, heard the newscasters raving about this procedure & decided to have my neck & chin done last summer. I was told I was a perfect candidate & there would just be 2 small incisions behind my ears. While I looked in a mirror the assistant pulled back all the loose skin on the neck & chin & said that is what it would look like. It looked wonderful so I signed on & scheduled my surgery. The surgery was scheduled for 1 PM however I received a call saying they had an earlier opening & I should come in at 11:00 AM instead. When I got to the office at 11 (in Manhattan) I had to wait almost 3 hours. The doctor informed me that I would also need liposuction under my chin so I agreed to the added cost. I was then given more injections for pain than I could count. During the surgery the office manager came in, sat down & began discussing business matters with the doctor. I was just about to ask him to leave when he did so of his own accord. Instead of the 2 incisions behind the ears I had numerous stiches & had to have my head & chin wrapped in bandages. I was then shown out the back door. You see none of this on the infomercials. It was 2 months before I could go out without a scarf covering the incisions. All of this & guess what, I still have the wrinkles under my chin. When I went back to the doctor she was totally disinterested & gave me a prescription for retinal. People who knew I was plananing to have the surgery ask me why I didn't go thru with it. When I tell them I did have it they can't believe it because of all the wrinkles left under my chin. I intend to consult a lawyer & also to bring this to the attention of the media who thought this prcocedure was so great. Perhaps those of us who found the procedure & results not as advertised should get together and file a class action lawsuit.

7/30/2007 - Linda writes:
After reading about the Lifestyle Lift procedure I decided to check into it further. I made an appointment at the Plymouth Meeting office. When my husband and I got there we were asked to watch a video about the procedure. After watching the video I was pretty much sold on getting it done. We then met with the surgeon. He said I was a good candidate, and then proceeded to pull the skin back below my ears to show me what results I could expect to get after this procedure was completed. I was impressed with this look and decided to set up an appointment to have this done. The ads I saw and the info from the doctor, was that I may have some slight swelling and possibly a bit of bruising, but this would only be minimal and in a couple of days would able to go back to work. After my surgery they suggested I go out the back door because I look like I had been in a terrible accident! My head was covered totally in bandages. I felt like a mummy! I'm sure they didn't want anyone waiting in their office for a consultation to see me, when on their phone recording they have a woman's voice saying, that after the LifeStyle procedure she walked out into the waiting room and her husband says she looks 15 years younger. Also, on their internet ad they show a woman greeting her daughter, with no bandages wrapped around her head, and then they go out to lunch! What a joke!!! After my surgery my face swelled tremendously and my ears were twice as big as normal. I became concerned because this was nothing like I was told I should expect. I asked the receptionist to please have the doctor call me ASAP. Two days later I still hadn't heard from the doctor.I called a second time and still did not get to talk to the doctor. I had to sit up in bed to sleep for 8 days, just to try and get the swelling to go down. I kept looking in the mirror, waiting to see the results I was told I could expect. To my dismay, to this day, about a year and a half later, the kind of results I was told I'd see, never happened. After several visits back to see the surgeon that did my Lifestyle Lift, he finally admitted that something didn't go right and that he would redo it at no charge. He said to wait a couple of months and then call to set up an appointment to have the procedure redone. When I called to make an appointment I was told the surgeon that had done my surgery the first time was no longer with them. It took me two months before I could get an appointment with a different surgeon. After meeting with her, and very briefly looking at my before and after pictures, she said she would not redo the surgery because she didn't see any reason to! She was very short with me and had no interest in hearing what I had to say. Her mind was made up and she was not going to admit that the Lifestyle Lift procedure did not work. She did not care that the doctor, that did my previous surgery, had agreed to redo it because the results were no different than before the surgery was done. As a result, I'm several thousands of dollars poorer, still have some numbness in my left ear, and have two broken stitches pushing up under my skin. My jowls and sagging neck are just the same as they were before my Lifestyle Lift procedure. Perhaps some people have had positive results with this, but I feel totally betrayed by the ads and by the doctor that did my surgery. I feel I suffered greatly, physically and mentally and no one cares. Also, the staff at the Plymouth Meeting office were very unprofessional and on two occassions I had to wait up to two hours, after my appointment time, to see a doctor. On one appointment, because of construction, I was ten minutes late and the doctor left five minutes before I got there. He only waited five minutes for me and I waited hours for him!! I haven't heard of any lawsuits concerning this and I'm wondering why. I would love to recoupe my money, and or, be compensated for my suffering needlessly because of false claims. Why should these people be allowed to mislead you and then just act like nothing should be done about it? Please let me know if there is ever a lawsuit concerning this. I, for one, would be more than interested in participating. Thank you Linda, Strasburg, PA

7/28/2007 - Rita writes:
I saw the product on television and was intreged. I called and made an appointment to obtain more information. I was given an appointment in Las Vegas on 7/21/07. I was given their credit card application form and I placed the $400 deposit amount on my Visa (not on their cc, of which I qualified for). This $400 was to reserve the time for the consulation with the doctor which was scheduled for aug. 1, 2007. I was told The other $4200 would be charged at the time of the surgery. I also was told someone would come pick me up and take me home for another $100 and that amount would be deducted from my $4200 if I used their person. That nite I went on my computer and checked out Dr. Lanfranchi and found out he is a graduate of Osteopathic Dentistry and has a certificate stating he attended a plastic surgery siminar. I didn't feel comfortable having a dentist working on my face and neck and ears. I called the office on Monday July 23rd to cancel and arrange for a return of my $400. I was told that a request needed to be sent to Corporate and it would take 7 to 10 days to see if corporate approved the refund. I also called my credit card company and they as of July 26th have started the dispute process which will take approximate 60 days. I have written Lifestyle Lift here in Las Vegas and sent the letter by Certified/return receipt. They have received my letter and have not responded as of yet. I work for the District Attorney's office here in Las Vegas and will pursue this! I'm very glad I did not go through with this procedure. All I want is my $400 back.

7/17/2007 - Sally writes:
I saw the infomercial on Lifestyle Lift. I called the office, set up and appointment, met the "salesrep", set up another appointment to meet the Dr. I paid $2,500 of my own money and financed the other $2,000 with their finance company. I read the testimonials on your site. 6 working days later, I cancelled. Their policy says in fine print that you have to cancel within 7 days of seeing the doctor.very important) It has been 10 days and their reply to my request for MY money back is, " They have not heard from the Corporate office is they can refund my money"! I didn't even have the procedure! I will take legal action if I have to. I wonder how long I should wait before I do this. I will share my story if things get out of hand.....

6/30/2007 - Becki writes:
I had my procedure done January 5, 2007 in San Diego, CA. I was told I was an excellent candidate, yada,yada,yada. My husband and I watched the video that was to explain the procedure and how it is performed. Not so.....it was a TV commercial with people spouting how wonderful the people at Lifestyle Lift are and how the procedure transformed their lives. I was then handed over to the "pitch person", offering me a discount if I signed up that day. I agreed to the deal. The procedure starts with a series of novacain shots (50+) in the face, chin and neck. It took about an hour, maybe a bit longer. My head was then wrapped up in an ace bandage and I was escorted out the back door. I looked like I had been in a car wreck....black and blue. The misleading commercials say you can return to work the next day. Yeah, if you work in a darkroom developing film or a movie theatre running the projector. The ace bandage has to stay on for 72 hours. I went back to have the stitches taken out on schedule and was told they were all out. Then, stitches starting popping out of my skin and I went back and they pulled more out. This time it hurt like hell when they pulled on them. I went back a third time to have them check my progress. It was at this 3rd followup visit (I had still more stitches taken out that they had missed) did they realize I had not been given the aftercare procedure brochure, which indicates the wound should be treated with Mederma to reduce scarring and soften the tissue, etc. My next visit was to see the doctor and tell him I wanted a redo because I was not happy with the jowls I still had..the ones that the infomercial promises to eliminate during this "incredible procedure". I set up an appointment for August 2 for this procedure. I have since found out that my husband will be out of town that date and I needed to reschedule. I called the office and told them of my dilemma. "Maria" told me that they perform surgeries Monday-Friday and for me to pick a date. I chose a Tuesday, and then she said they do not perform the operations on Tuesdays. Now remember, she just said they operate M-F. I then picked July 13 or 27 and was told they only do procedures on Fridays, not redoes. So, I am stuck...my scars are red, very pronounced and I have shooting pains behind my ears. I have told them that I will stand out in the lobby of the building, right outside the clinic doors and show prospective patients what they may end up looking like and how uncooperative the staff is. That did not seem to bother them in the least. Also, and very importantly, I NEVER ONCE saw my medical chart in anyone's hands nor did I see anyone make any notes about me. My advice: be very careful when considering having this operation. It is not as simple as it sounds and it can have dire consequences. Buyer beware. I wish I had been.

6/3/2007 - Connie writes:
Last August I had the LifeStyle Lift and upper eyelids done. The infomercial and literature sent to me made this sound like something other than "surgery". I was scheduled for a preliminary appt. This appt. was really a heavily scripted hard sales appt. (almost like what you experience with time share people). The told me I would be a good candidate for the lift, showed me a video; which was really nothing more than interviews of "successful" lifts. At no time do they tell you what they really do. Then, I girl in a lab coat (the salesperson) proceeds to tell you they are running a special that ends that day. For signing up and leaving a $400 deposit, you get a $1000 discount on the lift. They make it sound simple, like you can go right on out and go back to work. NOT TRUE. This is surgery. They cut along your entire ear and around the back. You don't really get told the risks and possible affects until the morning you arrive for the surgery. There's more to this, but suffice it to say you are put in situations more than once, that make it hard for you to walk away or say no. The falsely advertise this. I have scars along my ears and thick scarring behind my ears. The skin on my neck near my ears is all discolored now and spotty. DO NOT DO THIS. $4800 later --and I look worse than when I went in. Fact is, they'll tell you you are a good candidate even if you really aren't. They also don't say anything about it being a temporary thing. I wish I'd never done this, as I am now physically and emoitionally scared. If you want plastic surgery, go to the right doctors. You get what you pay for.

5/31/2007 - Gregg writes:
Having been a violent crime victim 20 years ago I am not unfamiliar with plastic surgery, procedures, etc. Pushing 60, with a 40 year Class reunion coming up, I decided that it was time to do something for myself (Their marketing motto) and get a facelift. before SEEING THEM I went to a Plastic Surgeon and was quoted $12,000. In a short time I SWALLOWED their impressive website and TV infomercials, and frankly was VERY impressed. I contacted them via their website and was given an appointment in the impressive John Hancock Building in Chicago. I met a very sweet young representative who ushered me into a private room where they played a re-hash of their TV commercial for 10 minutes and then the rep came in introduced herself and proceeded with the close. A quote of around $6,500.00 further impressed me and I set up an appointment. NOW the fun starts. I had to make arrangements to get a ride 30 miles away in Schaumburg, IL where a small Dentist's size office IS there surgical center. I was told (as advertised that the procedure would take an hour or less). One and a half hours later after routine apologies from all personnel that I would have to talk to the doctor. The Doctor was arrogant, belligerent and did everything in his power to blow me off. I heard his assistant outside the door tell him he was running 4 hours behind an 4 angry people were still in the lobby. He basically told me their operation was a scam, that nothing could be done if they are only using "Dental type" pain procedures that could compare with a legitimate full procedure. That he could do the surgery but that he knew I would not be satisfied. I was furious and returned to the lobby and informed EVERYONE what I was told and suggested they think twice about going under the knife with anyone with such an attitude. When I showed him their brochure and said I am not asking for half these results how can you tell me it isn't possible...he had the unmitigated colossal Gaul to laugh and say "It's just a commercial" it says results may vary"??? I then demanded a refund where I was quickly ushered into an 8 x 10 rent-a furniture chair and desk and spoke with their manager. She was very sweet and professional but not surprised at all. She told me they could do the procedure as advertised and it was obviously a personality clash. So she then said they have another surgeon...WHO? The one that quoted me $12,000- 30 days before and a block away! It turns out the surgeon I had the run in with was his business partner! He didn't want his buddy to lose $6,000 so he blew me off. I said I found this amazing. A nationwide corporation touting 60,000 procedures all done by moonlighting plastic surgeons who can't cut it financially with their own practices, being overbooked by intent? I returned home furious and called my original rep who told me the 2nd Doctor would be happy to do it, and they would move me up again so I wouldn't miss my 40th HS reunion. AGAIN I had to arrange transportation, AGAIN I had to wait over an hour and a half. When the lobby began to get belligerent shills came in for "alleged" follow-up appointments touting how happy they were. In seeing them I thought to myself if this is the AFTER what the hell did the BEFORE look like? I also found it amusing their follow-up was done with one of the Assistants in the open employee coffee room and no Doctor was in sight. AGAIN I had to talk to the new Doctor (or my original Doctor a block away in the loop). He informed me the same thing his partner did the week before. He said he could do their procedure in HIS other office if I wished, but that I wouldn't be happy. It's just a commercial, he would recommend paying the $13,000 and doing it right or not at all. Again I walked to the lobby, AGAIN I requested a refund. AGAIN the rep called me back apologized and informed me she would have another Manger call me to see if I would be willing to go to another city and have it done by another moonlighting physician. I thanked her, never received a call from anyone, and am still waiting for my refund...They still send me impressive emails like the one below..[]

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