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Nutri System Complaints
Total Complaints: 54
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3/7/2008 - Arianna writes:
I ordered the Nutrisystem in hopes of following a more organized meal plan that would cut stress out of our weekly grocery store trips, and allow me to lose weight in addition to exercise. The food is terrible. It tastes awful, and I got very sick from eating it. I hate how you're expected to buy additional foods to add on to what they give you. $300 is a lot of money for food for a single person per month. Spending even more money on more food is not exactly something people are going to want to do after spending $300. If you end up wanting a refund, you have to pay to ship the box back which will cost you about $20. Overall, I wouldn't recommend Nutri System to anyone. If you want to lose weight, you need to exercise on a daily basis, and you need to eat healthier. If you need to learn how to eat healthier, join Weight Watchers. No dieting, no scams. It just teaches you how to eat better and gives you an extra push in the right direction. Stay away from this system if you can. The food is really terrible, and it's just not worth the money.

3/7/2008 - eric writes:
I ordered Nutri-system for my fiancee. We got the package and it is huge. An entire month's food all at once. She hates it. It also made her sick a little. The portions are tiny. Very tiny. The meals they give you are only like 500 calories for a whole day. You need to supplement what they give you with a lot of fresh food and stuff in order to prevent starving yourself. They advertise this as if it is the solution to all your diet problems and you do not need to add anything to it, it is ALL you need. Not true. For example, you get 1.2 oz of cereal for breakfast. It's like maybe 1/2 cups worth. One of the cups of soup was all gravy with literally 10 pieces of food in it. That is not what I call soup. Is this stuff supposed to fill you up? They tell you you won't be hungry or starving. Yea, that's cuz you have to add other stuff until you're not hungry! Not because they give you generous portions of healthy food! I called to complain and I said I wanted to ship it back. I didn't pay to ship it here, I thought they'd pay to ship it back too, as most retailers do when you aren't satisfied. Wrong. They said they'd refund the entire amount, less what was eaten[how they calculate that I don't know] but I had to pay for shipping. "Satisfaction guaranteed" right? No. I am not getting a full refund if I have to pay like $25.00 to ship this garbage back. This is a huge, heavy box. It is not going to be cheap to ship. I spoke to a supervisor and she said she was not authorized to pay for shipping and she was arguing that we don't know it was the nutri-system that made her sick and blah blah blah not all companies pay to ship products back. Good companies do. Reputable companies pay for return shipping if you are disgusted with their product. She just kept arguing with me that they don't have to pay for shipping and there's nothing wrong with their product so it's not their responsibility. She wouldn't budge so she gave me her supervisors voice mail as she was not in, it is late Friday night. I don't know why she bothered arguing with me it's not like I'm going to say "Oh,yea I want to pay for shipping now. That makes so much sense that I should pay to return a product I am wholly not satisfied with". I left a voice mail on the 2nd sups extension and I am waiting for a call Monday. I'll post again with the results.

2/5/2008 - Linda writes:
Received my order of the nutrisystem Advanced New for 2008 program, today. I did NOT get what I ordered. And the 7 days of "free" food that came with this offer is food I can not, or will not, eat. When I called to complain, I kept getting recorded menus to choose from until I tried other numbers. When I FINALLY was connected to a real person, I was told that I could exchange the items I didn't want for ones that I did want, or I could return everything within 30 days. Of course with each option, I would have to PAY FOR SHIPPING!!!! And the "food"!! I tried one of the desserts. It tastes like starched cardboard!!!! Oh. And their idea of a "meal" ..... my FISH eat more than that!!!! Stay away from nutrisystem!!!! It is a TOTAL waste of money. Even if you desperately need to lose weight (as I do), you can do it ON YOUR OWN, and / or with the help of friends and family.

2/4/2008 - Anthony writes:
I ordered this product 2 years ago, and I did it for 3 months before I gave up on it. I recieved the food in a big box. At first I thought it was interesting, and I liked to be able to select what I want to eat. However, after a few weeks, the taste got boring. It was high in sodium, and it felt like it was processed in a factory. The foods you see on TV looks NOTHING like what you see on TV. Most of us, we microwave the food and eat right out of the tray. I never lost any weigh with it, mostly because I got bored with the taste later and started eating other things. I also didn't like the idea that my food got shipped to me via a large box with a whole month's supply of food. You easily run out of space in your kitchen.

1/27/2008 - Melody writes:
I ordered the 60-and-over Nutri System plan through [] - seemed like a relatively good deal that I thought would help me "jump start" my desire to lose weight - I need to lose 40 pounds for health reasons. The meals are disgusting and high in sodium and preservatives. I actually developed a food-related rash, and I know it was from attempting to follow it for 2 weeks. Called Nutri-System to complain and to return unused portions - was told they couldn't help me because I'd ordered it through []. [] told me to box up unused portions and I could receive credit. I haven't done that yet, but I have a feeling the cost to return it will be more than what I'd be credited. I'm totally disgusted with the whole thing - the food is disgusting.

1/25/2008 - april writes:
I finally caved in to the non-stop nutisystem ads that showed FRESH, attractive food sent directly to your home. What I was sent was powdered, horrible tasting food that I just couldn't eat. I felt that they did not represent their food correctly in the ads and that is what they are selling-- the food. Another big issue is that I ordered specific food and received food they picked out for me to eat which was really bad. Nothing comes refridgerated - it's all perservative filled and gross. Please be warned about this system of weight loss. It isn't healthy and is not eatible.

1/14/2008 - Heather writes:
Long post, so please bear with me: I bought this product a few months ago. I ordered one month, non-recurring. As many others have stated, the food was very gross. There were few food items that I was able to actually eat. The food gave me very bad gas, which was both unpleasant and embarrassing. The ad is a bit misleading, as you do have to buy extra veggies, fruit, and dairy products to supplement the food ordered. I originally bought this food thinking that it would help me stick with a food budget, but wound up going over. I did not return the product, but rather gave what I had left over to a co-worker who was considering the diet. That way she could find out if she had any bad reactions like I did. I will say that this diet did teach me both portion control and healthier food choices. So it turned out to not be all bad, although my doctor already told me way back in high school to eat 5-6 small meals throughout the day. If you are considering using this diet, I strongly encourage you to just use common sense at the grocery store. Eat multiple smaller meals that include more veggies and fruit. Keep down the fat and salt content. Get at least 15 minutes of exercise a day (even walking helps). I have another co-worker who is doing nothing more than being smarter with her trips to the grocery store, eating less fat and making healthier choices. She also works out 2-3 times a week at the local Curves, and the weight is melting off of her. She is doing nothing more than everyone all over the place already tells us to do. Don't waste your money on this stuff like I did.

1/11/2008 - Sherry writes:
Ordered Nutrisystem through the website after watching the TV ads. Spent a LONG time going through ingredient lists to make sure nothing I ordered had eggs in it (allergies. Even gave this information in the comment section. Also checked "no substitutions" When I got my box, 50% of my order was "substituted because my requested product was out of stock" All of the "free week of food" was garbage. I called customer service to return and got attitude and no help. Sent it back at my own expense. Finally had to dispute the credit card charge to get my money back. STAY WAY!!

12/20/2007 - Maggie writes:
I am so relieved to read these complaints about NutriSystem - I thought I had diverticulitis as a result of eating this disgusting stuff. The gastro-intestinal side effects were horrible, but I couldn't find anyone on the "support" website that had the same symptoms. They were all in denial. I lost 3 lbs in 3 months, and after an 20 minute wait for a rude phone rep, I was finally able to cancel further shipments. Don't try this "diet"! Catfood would taste better and be better for you.

11/27/2007 - Teresa writes:
I tried Nutrisystem last year. The food is full of chemicals, additives, preservatives and very processed and not too tasty. Plus you have to add salads and fresh fruit and other stuff, which is misleading because the ads lead you to believe you get everything you need. To me the absolute worst part about the plan was the GAS! I had terrible gas from the food which was even discussed on their website! I gave it a try for 3 weeks and couldn't handle it anymore. Plus I was always hungry. I returned my food and was given a refund promptly. I think using [] (No additives or preservatives) or [] frozen meals is a better option than Nutrisystem if you're looking for prepackaged food. Plus - I didn't loose any weight!

10/30/2007 - Christie writes:
I bought into the scam after my 4 children watched the infomercial and encoraged me to try it. The food is all processed and tases like dog food. The marketing on how great and tasty the food is --is very dishonest, actually fraudulent. My physician recommended that I send it back and that a similar low calorie low carb diet be undertaken using fresh food from the grocery store. So I sent the food back. They also CLAIM that they will refund you if you return the food within 30 days unopened. I spent $21.00 shipping the food back and have proof that they received it. However I have no credit for the food purchased. I am now considering a small claims action against them.

10/8/2007 - Weasel writes:
Nutrisystem food is awful. All the dinner foods taste the same with this crap tasting sauce. Everything tastes phoney - they can't even get pretzels to taste "normal". Only thing I could halfway stomach was the freeze-dried eggs and cheese cups. Pretty expensive junkie food. At least by buying it through [] I was able to cancel the auto ship without any hassles. The rest of it laying around uneaten will be thrown away.

10/5/2007 - John writes:
What a con nutri systems is. First of all, the commercials are total BS. they show great looking food, pastas, chocolate, other fat, and fabulous food. I tried it, wanting to to lose 15 pounds. The food I received was unlike anything they show on television. Some of it looked like it was still alive and moving. The food is slop fit only for pigs (the four legged kind). At the end of the six week period, I weighed exactly three pounds more than when I started their dishonest program. I was smart though. Even thugh they set me for for auto ship, with automatic deductions from my credit card, I used [] Keep away from this scam.

9/29/2007 - Denise writes:
I went into Nutisystem's web site as if I were going to order, when they asked for your charge card information I stopped right there and printed everything out, all the breakfasts, dinners, lunches and snacks, then Brian from Nutri system called me asking was I still interested because I did not finish the order by giving my charge card information, there was a reason to why I did it this way. I went a head and ordered by phone, but told Brian I had food allergies to Fruits and nuts, he also pulled up the order form of what I wanted shipped to me I was also told in the box there would be a meal planner and it would tell me how to use the products. When the box came there was 34 not 35 snacks, there was only 12 I had ordered, most of them were made of fruits that I can not eat. The peanut butter cookies were so hard I could not even bite into it so gave it to my dog, so he played around with it on the floor until I tossed it in the garbage. There was only 3 extra days and not like the 7 days for free I was told and they picked what they wanted to send me and none of it is something I would eat. For the breakfast I ordered maple oat meal but again they sent apple oatmeal and I cant eat it and they sent 9 of them !! Nine breakfasts I cant eat. The shipping order had no number on it and what they said on the order was not in the box either, I was shorted so many things when they said they sent 4 there was only 2-3 in the box. I called to complain and got Darrell on the phone and he was very defensive and told me I got what I ordered, then tellign him to go full from the computer what I ordered as I had keyed in everything and never finished my order until Brian called me, then his tune changed and he told me they were out of what I ordered and told him I could not eat anything with peanuts and fruit. BINGO! All their foods are made with peanut oil and Brian never told me this. Darrell said Brian was probably trying to make a sale, Darrell said he would have UPS pick up the box the next day, the box now sits on the front entrance way of my home now for 3 days. I hauled it back in and Im stuck with about $290.00 of things I cant eat, this morning I tried the scramble eggs and they tasted like rubber. Yet the chicken and dumplins was ok. I went to the store today to buy food and spent another $165.00 for groceries because I cant use this product.

9/11/2007 - Kathleen writes:
I purchased a 5 week supply of Nutrisystem. I was excited about trying a new 'diet' and eager to drop pounds, like Dan Marino and Zora. I've read where everyone thought the food sucked. It wasn't great by any means, but I thought most food was tolerable and after a few days, the food was looked forward to (choosing the right foods is the key). I found I was eating SO much food (veggies, salads, fruits) I wasn't hungry at all, and really thought that I was constantly eating. After 4 weeks, I lost 8 pounds. It didn't seem like enough to make me want to continue this regimine. The cost is very high, the 'personal' service sucks and the results may not be what you expect. However, it will teach you what you can eat and what you can't, and you can't learn to lose weight on your own.

8/20/2007 - Natasha writes:
I order nutrisystem also wowo the food is terrible , you cannt even eat it any longer, I got pain in my stomach and I also vomit the foods, Too much junks in there foods, true you have to ad so much in your daily diet that this cost you more to pay and you dont even feel that you are losing, but that they are cheating on you., We have to sue the company i am going to do to so,

8/17/2007 - Janine writes:
Nutri/System is the worse company I EVER dealt with. Plain and simple the food is nasty and trying to prepare is not any easy task. When I received my first only two or three things where actually what I ordered, half of the items where vegitarian things, when I called CS to complain they told me they have NO control over what I do or do not receive (I was shocked) I told them it was absurd and to cancel my account. Well two auto-delivery orders later I still haven't recieved one credit on my CC and just today I called again and they keep telling me they never recived my first returned shipment I sent back certified mail (i know they recieved it I tracked the confirmation # which confirms they got it) and not to mention the CS people are all rude either they hang-up on after you've gone through your speal about three times before them or they disconnect on purpose. Think twice before getting involed this these scammers.

8/13/2007 - Nicole writes:
I found the food, well, Yucky! I can't believe how they go on and on about how good it tastes. For example I love tuna, so I thought the tuna packets would be a great convenience for taking to work. Oh my gosh, it was so disgusting I had to throw it away after the second bite. The chocolate cake was like a brick; not at all like the infomercial shows. I think you are better off without Nutri System prepackaged foods... There where so many things in the ingredients that I couldn't pronounce. I was not sure what I was eating. There was not one meal that tasted good or was satisfying to me. You could spend way less by shopping the frozen food isle if you wanted prepackaged diet food; and it tastes better too!!!

8/6/2007 - Patricia writes:
I bought the over 40 plan for men and women. My husband and I hated the food. It was not eatable. Even the dog ( who eats everything) did not eat it. They have all these programs like for diabetics and older people, men and women,and others. If you read the list of foods for each program, they are all the same. What a scam this is. I did get a full refund including shipping charges. I suppose they try to make the customer happy, but they fail to provide a balanced diet. You have to add to this already very expensive diet. You add milk, yogurt, fruit, vegetables and protein. This makes the cost of this program too expensive. You can buy healthy choice, smart choice, lean cuisine frozen entries and it will be not only less costly, but it will taste good. I would not recommend this program to anyone. Diabetics should never use this program as it is not up to the American Diabetic Association standards. Patricia 26

7/31/2007 - Lynden writes:
This system completely sucks, the people who work there suck, communication sucks, It is the absolute worst ever. I've cancelled it 5 times. They only sent me one shipment that was the worst food ever. 8 mos. later I received another shipment even after all the cancellations. They kept sending me emails not being able to charge my card..the one time I let the limit down they charged it and sent me a shipment. We need to class action sue these people for all the over limit fees people are paying on credit card balances. Any attorney's out there feel free to contact me, also any other victims. You will lose more weight on this program if you just starve yourself. Your not going to be able to eat the food anyhow so it is basically the same thing only your paying them to starve you.

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