2/5/2007 - Thomas writes:
Bought the Orbitrek Platinum. Arrived with a part missing. They tell me at customer service that it will take 4 to 6 weeks to get me a bolT! They took my money and I must wait for a lousy bolt. Very poor warranty service.
2/2/2006 - Marianne writes:
Box all torn up when arrived via UPS...not returnable due box condition.Misthreaded bolt had to be rethreaded to install.No flywheel breeze as said on TV infomercial.Tension control does not increase tension, therefore, poor/low work out intensity-not enough to sweat or burn calories or get cardio level heart rate acceleration.Poor customer service, nothing but excuses about all above subjects.No action or offer to make restitution...only to return product at my exopense and to buy a new box myself!!! Outrageous!Cost to return, around $100 including box. Cost of machine with shipping and hadling, about $250. Goodbye to THANE. I'll never fall for their lies again.They sold me a piece of junk they were not willing to stand behind.