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12/31/2005 - Desiree writes:
Same story as everyone else here. I've filed reports with the Better Business Bureau. By the way - funny how on the Rebuttal Form, the customer service number "AMBER" gives IS NOT EVEN operational. Would not surprise anyone who has ordered from this company.
12/30/2005 - Ternae writes:
I ordered the Power 90 DVD Upgrade Package and the B-Lines Resistance Bands, which came in a set of 3. The Power 90 DVD Upgrade Package came up to $49.90 and the B-Lines Resistance Bands came up to $29.85, which came up to a Subtotal of $79.75. All together the entire package that I purchased came up to $94.65 because of the $14.90 Shipping and Handling charge. I just happened to find this website while I was browsing to search for John Beck's Real Estate Program and came across infomercialscams.com. I'm a little concerned because ever since I purchased the Power 90 Program, on May 5, 2005, my credit card is constantly being charged for $45.85 for a set of fitness dvds that I not only didn't purchase but never even heard of. I'm going to be honest, the fitness dvd (In-Home Boot Camp) really works, but I am currently out of work because of a severe medical problem and I do not want to be charged for something I didn't order.
12/20/2005 - Charlie writes:
This sounds like a recurring theme, but I have a story similar to others about Power 90. I am convinced that the Beachbody, the Company is a scam and has its customer service reps as accomplices. I ordered the "risk-free" 30-day Power 90 trial but never received it. It took me a couple weeks of constant online livechats with customer service reps to finally get them to ship me a replacement. I cancelled the service immediately, but asked in one of my online chats with a customer service rep where the "nutritional guide" that is touted as being included in the package was as it had not arrived with the dvd's. The truth is that I didn't need it, but figured I had paid for it, so why not ask? Well the rep apologized and said that I could get all the same info online and that he would sign me up and send me my password and username. I said ok. Well apparently, that "ok" was to re-initiating another trial offer for this online service (separate from the dvd's). I never used it, but I saw on my credit card another charge for $9.74! I called them again and disputed the charge, to which they said it was too bad as I had signed up. I asked who in their right mind would sign up for something without knowing how much it cost. She sent me a link to the website page referring me to this trial offer. I pointed out that the site made no mention of anything that was $9.74 but that it did mention a one-time $60.00 annual charge - so none of this was consistent. Still the mystery of the $9.74 charge. I mentioned this and the online rep wrote me there "was nothing more" she could do and hung up on me. WARNING: Please don't give them your credit card number!! This is the most egregious informercial scam that I have ever witnessed!
11/7/2005 - Brent writes:
To all: I have a similar story. This company appears to be a scam! It is a shame because they do sell a product that works. I too dealt with all the frustration of trying to recover my money. I was successful in obtaining my refund, plus part of the shipping. However, I still have not received everything I was promised. This is my suggestion to you. First cancel your card and do not give them the opportunity to charge anymore. Second, go to the website, go to about us and find their press kit at the bottom. Download it and use the phone number on the bottom of that page (323-904-5600). Take note of The Vice President of Customer Relations (Mr. Molina). I called, put his name into the automated system and got his answering machine, leaving him a message. I finally received a phone call back from this company, within a half hour! They were more than willing to talk to me then. I was promised a full refund, with shipping costs, plus a check for the return shipping, a tape of the conversation, and a letter stating they would not solicit anything else to me ever again. Well, I got the refund, but that is about it. I still wait for the rest of it. And I can probably still keep waiting. Do not give up! Report this company to everyone you can, the BBB, the Attorney General, anyone who will listen. Most importantly, spread the word to everybody you know. Word of mouth is the most powerful advertising tool there is! Lets use it in reverse! If we can get the word out, we can at least stop this company from scamming our friends and family. It is absolutely ridiculous that this company can get away with this. I am tired of reading so many of the same complaints of such blatant fraud! Good luck, hopefully someone will finally set this company straight.
10/28/2005 - Dan writes:
We also specifically opted out of the future shipments..and they kept coming, and they kept charging our account, then I attempted to contact them and only recieved recordings and standardized emails with no help or answers. Now I have returned their most recent attempt and they say they cannot locate the return. Scammers.
10/22/2005 - Sandy writes:
I ordered this product off of an infomercial. I specifically declined all of the "offers" the operator kept trying to sell me. I only ordered (1) item and received it a couple of weeks later. Two weeks ago I saw another BeachBody charge on my credit card statement. I called the company and was told they would "review" the recorded initial conversation to make sure I was not told the "automatic" shipments would come every month. I was given an authorization number to return the shipment. I called them again this past Friday because they have my money and I don't even have the product to return to get my refund. Also, they claim they will not refund any shipping. This company is obviously scamming the public or there would not be so many complaints on this website. Some government department needs to step up and stop this! To date, I am out of pocket some $40.85 and no product to return. DON'T GIVE THIS COMPANY ANY CREDIT CARD INFORMATION OR ACCESS TO YOUR CHECKING ACCOUNT!
10/14/2005 - Marie writes:
Similar story... Ordered DVDs from infomercial... specifically declined anything else and was told I would be under no further obligation...kept getting charged...tried contacting the company but was put on hold forever...when finally got a live rep on the line their system was down...tried to cancel online but did not get any promised confirmation...meanwhile more packages and charges...before I had enough and disputed with my creditcard company. I wish I had done this sooner! BTW, I just called the tollfree number to Amber listed on the bottom of the "defense" page...and got a message that said I'd have to call via a new service 10 15 15 800 and that the call would cost me $4.99!! PS:the California BBB rates this company NR as in NOT RECOMMENDED!
10/13/2005 - Jackie writes:
Ordered product off tv. should have hung up phone, when the customer service girl kept yepping about monthly shipments.I told her no ,just send the $14.95 dvd ,let me check it out. If I, like it I`LL order next dvd. Got the dvd, forgot about it, month passed ,was checking my bank statement saw another charge from beachbody for 45.85.At the time of charge, no product had arrived, yet. 3 days later a new dvd that I did`nt ask for.Sent it back got refund for $39.90. Called 1(800)240-0907 no one answers,e-mail offline for auto cancel.Called my bank got new debit card to block furture beachbody charges also filed charge dispute against Beachbody!
10/2/2005 - JB writes:
Sounds like I'm not the only one having problems with BeachBody.com. I purchased product in 6/05; the product I think works well if you stick to it however their customer services leaves a lot to be desired. I asked via phone to cancel future shipments in 7/05 & continued to be charged for items. I then asked via email & received a confirmation from BeachBody.com to stop future shipments & this time I was charged but received no merchandise!! Called customer service only to get in an arguement. I have since filed a complaint with the company & with the Better Business Bureau. I have also called the credit card company & blocked BeachBody from making anymore charges. I will not do business with them again!! Good luck to anyone that does.
9/20/2005 - Diana writes:
I have repeatedly called Power 90 to get a full refund for the product. I continue to be charged for additional products and must pay to have them shipped back. Every time I call, including 3 managers, I received horrible customer service, inconsistent information, and very unprofessional attitude. I was never apologized to for the incredible inconvenience and waste of time I've had to endure. Veronica, emp#266 was the most rude of all customer service people, and she is a manager. I strongly urge everyone to not make the same mistake I did. Do not order Power 90 if you have even a hint of thinking about returning the product. Check out the Better Business Bureau and you will see a large number of complaints on file that are very similar to mine. Beware this horrible company!!
9/12/2005 - Roger writes:
I did not order this product, merely clicked "Next" after inputting the card info. Before submitting at the last page, I discovered this was an ongoing system of charges and closed that page by X-ing it out. beachbody.com is a ripoff, and I am currently pursuing federal state and local legal action, as well as reporting their practices to the FTC and IRS. From a conversation with a customer support rep, I believe they are involved in a tax-evastion scam, crediting refunds in their own system (this was verified to me over the phone with them) while never really refunding any money to customers. Since they use the U.S. Postal Service and these transactions cross state lines, in my opinion they are guilty of wire fraud, racketeering (under the RICO statute), and other crimes at the federal level. They are also possibly guilty of California and other states' laws no only with regard to consumer fraud, but also in relation to anti-stalking laws. I am contacting the ICC, FTC, IRS, U.S. Justice Department, as well as the California and Texas Attorneys General and local television media.
9/8/2005 - Cynthia writes:
I think that buyers need to know how this company does business. I ordered one of their Project You DVDs in June. They shipped me another box of product in August that I had not ordered. They claim that I had agreed to it when I placed an internet order (I guess it's in fine print buried in all the text somewhere). I actually did internet ordering while I had a live salesperson-- to help me get express shipping-- on the phone and she never told me that I would get automatic shipments and be charged for them. I am disputing this with my credit card company. Beachbody is easy to reach if you're ordering. If you need help with a return, good luck. They put you on hold for a LONG time if you call. If you try to chat online it's "unavailable" and if you e-mail, don't expect a response anytime soon. Obviously the only way they can secure future business is to trick customers into it and then saying you agreed to it. Even the boxes have a sticker which reads, "no credit if you refuse this". They must have LOTS of experience with shipping out items people haven't ordered. I especially liked how the rep told me on the phone that he was going to retrieve the recording of my phone order to prove that I had agreed to this unauthorized shipment and charge routine. Beachbody's way of doing business is SNEAKY and UNETHICAL!!! Beware....
9/2/2005 - Cheryl writes:
I viewed the beachbody infomercial and called to order the $14.95 DVD. Before I gave the customer services representative any of my personal information I specifically asked her if I could order the one (1) DVD for $14.95 (that was advertised) without further obligation. She (the customer service rep.)assured me that there would be no further shipments. She said she would make a notation on her computer that I was NOT to receive any additional shipments. After receiving my supposedly one and only DVD I didn't think anything more about it. Several weeks later I arrived home from work and was greeted by an unmarked (no return address) package with a sticker saying "free gift inside". I had no clue what it was so I opened it. To my surprise was 2 DVD's and some kind of cheap rubber/plastic resistance band (my "free" gift). Also enclosed in the box was a packing slip stating "This is not a Bill" but down at the bottom of this it said PAID IN FULL..$45.85. I immeditely called my credit card company and discovered that beachbody charged this amount without any authorization from me to my Credit card account. I called or should I say attempted to call beachbody to get this matter resolved but I have been waiting so far three days for a call back from a supervisor. The customer service person that I did finally talked to said that if I sent the box back I would only be credited the amount of the DVD's and not the shipping... $5.95 for shipping to be sent to me and I would also have to cover the shipping to have it sent back to them. This is a poor business practice. I now feel that I will have to cancel my credit card and have a new one issued for fear that beachbody will try and do this to me again. Seems funny that one cannot get in touch with anyone at this place... I tried emailing, calling but nothing.....I'm still waiting for a call from the supervisor... Has anyone else out there had a problem similar to mine? If so how did you get it resolved??? Help!!! C.R.
9/1/2005 - Mark writes:
Same situation. Unauthorized charges. No mention of automatic mailings, and having to cancel. No answer for 45 or more minutes on the customer service #. They over drawn my checking acct. Someone needs to shut them down. We need a lawyer to file a class action suit.
8/26/2005 - Anna writes:
To all scammed by Beachbody, please dispute the charges with your credit card company. That is the only way we can stop bad businesses like BeachBody. I ordered the above product. I specifically stated not to put me on a continuing program. The representative told me no problem. I received my initial order, however, a month later I was sent and charged for the Dietcenter and continuing DVD's. I called to have them stop this, but was on hold forever! I emailed their customer service and basically was told that it was what I ordered and if I wanted to return it that I need to send it back (new postage) on top of getting it certified for delivery. Wow, what an additional expense, however, I thought I'll do it, but I wanted to get the refund on the DietCenter service. They said that since I did not cancel the service, that it was already processed and I cannot get the refund -- How was I suppose to cancel something I didn't order. Well, that was the straw the broke my patience, I called and disputed the charges with my creditcard company. They said if more people called their credit card company, scam artist such as BeachBody would be put out of business. We need to stop bad businesses. Please dispute your charges. Thank you!
8/26/2005 - Anna Marie writes:
I called to order the $14.95 trial as advertised on TV and after giving my credit card number I was told that the cost would be considerably higher so I told the person to cancel it immediatedly since I did not want to pay the additional cost. She told me I would have to go online to cancel. I did, that was on August 7. On Aug. 13th I was charged $47.95 on my credit card anyway. I was also sent a package which I refused to accept and told the mailman to return it to the sender. Since then, I have been trying to reach someone from this company only to be put on hold forever since no body answers the phone at the number listed. The online address has respnded with "technical difficulties" as a reason why it would take at least 7 days for someone to address this issue. This company needs to be shut down.
8/23/2005 - Pamela writes:
I read all the stories about Power 90 and I am in the same position as everyone else. I am a personal trainer myself. I ordered Power 90 for my mother after her treadmill broke so that she could still exercise. The package was delivered to her and she began to use the dvd. After a few weeks later ai noticed a $45.85 charge on my debit card whic I did not authorize. I called their Customer Service dept and after waiting for what seemed like forever I finally got a guy who gave me a Return Authoriz. # and told me to return the package when i got it. Do you notice that there is no return address on the package? Slick, isn't it. The post office told me I had to pay to send back this thing I didnt order, and now that I have I cant seem to get my refund. Customer service is very rude and abrupt the few times I have gotten them other than that, the number is always experiencing technical difficulty. I leave messages no one calls me back and I email customer service no one responds. I finally disputed my charge with my bank and forbade anymore charges from this fraudulent company. I dont ever order from infomercials, but I thought this dvd would be great for my mom. Now I am stuck in this nightmare. DONOT EVER EVER EVER order from these people they are are scamsters and fraudulent. You can see for yourself how the toll free # for ordering some one picks up right away, yet the customer service # doesnt work and keeps you on hold for over 45 minutes listening to Tony Horton telling not to return your package. This sucks big time. Trust me I will not be shafted anymore.
8/23/2005 - Lynn writes:
i bought this product thinking i would be able to do it even with a back injury(because of their tv ad) i returned their 2nd shipment to them with signature conformation that was 6/30/2005 and today is 8/23/2005 and i still have not got my refund. i faxed them all my receipts and even had to go as far as calling the post office back because power 90 customer reps said i didn't have the right kind of tracking number. this is one of the worst things that i have gotten myself into. they told me in early july that i should have my money back by the 29th of july (no money) so i called back they said we didn't receive your package yet so that is when i faxed the receipts to them. then they say ok you should have your money in 7 to 10 business days well i have already heard that story 3 times and i am on hold with them again as i am typing this complaint. someone needs to shut this place down and start a law suit against them for stealing people's money because that is exactly what they are doing.
8/19/2005 - Eric writes:
I guess I'm glad to hear that I'm not alone, but it's sad to me that a company which is selling a legit product uses such blatently unethical practices of deception and outright fraud to rake in the cash. Very quickly...On June 5, 2005 I ordered Power 90 intro DVD for $14.95 and the 3 additional resistance bands for 29.90. Three bands - one set of handles (God forbid somebody else use them!!!) And a 30 day supply of vitamins on a trial basis for $1.00. Shipping included, it all totalled $58.70. Anyway, I got the stuff about three weeks later and looked at the dvd and tried the exercises. They are fine. But then the scam starts!!! The customer service rep I spoke with on the phone when ordering NEVER mentioned anything about a recurring charge for anything! But sure enough, in the middle of July, I received another box of stuff including another resistence band, two more DVD's and another bottle of vitamins. I called the customer service line and never could get through to a human...just bad hippie music and several very annoying interludes from Tony, the company face. I sent emails and got back replys aknowledging my cancellation, yet on August 17, 2005 another charge for $25.00 for vitamins that I never ordered and have not received. Today I cancelled the debit card I used to make the initial purchase and am still trying to get my money back for all products I received but did not order. Now, the only way to get companies like this to either provide real customer service or go out of business is to report them to the Better Business Bureau in their state and to report them the government agency of that state that oversees businesses. I did with Beachbody.com.
8/15/2005 - Katherine writes:
it's sad to see my story printed over and over on this site.charged more than agreed and not even in the divided payments as agreed.received shipments that were to be cancelled.best bet is to contact credit card company and dispute everything.then report card lost...they can't charge me anymore!
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