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1/9/2007 - Alana writes:
I bought Proactiv Solution and have tried a couple of times on several different occasions in the last 6 years. Not only did I did my skin get worse with rashes and itching (especially this last time), when I finally stopped using the product my face broke out worse that it ever has in my entire life. To make matters worse, cancelling the product is not easy. They told me I was using the product wrong - but I used it exactly how the directions tell you to. I cancelled my shipments, but continued to receive more somehow. When I wrote out "Return to Sender" on the box just as the customer service representative told me to over the phone, I received a bill for the shipping and handling. I will say that with one phone call, that was resolved, but I have a feeling that this is not over yet. Think twice before you order this product!! I probably wouldn't have posted anything negative about the company if the customer service would have done what they said they would do the first time I called, which was cancel everything, but it was like they kept trying to get money out of me. I am very unhappy with the service, and after talking with people I know that have also tried the product, I found out they have been through the same issues as I have. I will not use this product again!
1/2/2007 - Leslie writes:
Well my story is the same. I tried it made my skin worse and itchy. I cancelled my membership and I still receied a shipment and they charged my credit card which was my bank card. I sent the product back in August,never received my refund. So I called and I was told it takes 4-8 weeks before I get my refund, that was the end of Sep. November I called back and still NO refund, I since then closed out that bank account and informed the customer service rep. that the account is closed can you please send me a check insteadm she said OK and I will receive it in 2 weeks. Well here I am Jan. 2,2007 still no refund, I called proactiv again and they are telling me that they issued a credit to the CLOSED bank account on Nov.15.I looked over all my statements and there isn't a single credit form them, they are refusing to help me and they told me "to bad." DO NOT ORDER FROM THEM THEY ARE A SCAM!!!!!!!!!!!!!
12/30/2006 - Christina writes:
I got the box set of proactive for Christmas this year, and before I had occasional breakouts due to the stress of being a mom. I used the 3 step treatment for combination skin. I went to bed and woke up the next morning with severe itching, burned skin! I am not allergic to anything, and my face a week later still itches, and looks as if I got badly burned all over causing blisters on my face and neck. I don't reccomend Proactive to anyone! Maybe seeing a demotalogist would be cheaper and less painful. I have been having to use aloe, night creams, and ointments to try and help my skin but still have had no luck!
12/28/2006 - Sharris writes:
I wish I had read these reviews way before buying this product. I bought from one of the home shopping channels, so I do have the option of returning and will be doing so tomorrow. I am getting ready to turn 40 and I have been lucky enough to not have too much acne growing up, but I am now starting to notice what I guess is called hormonal acne. I thought I would try to get a jump start on it and keep it down to a minimum before it got out of total control. I have used the product for 2 weeks and I have had the red splotchy dry spots and am even noticing over the last couple of days the large cyst type pimples, which I've never had in my life and are really scaring me. I've had everyone telling me to just keep using the product and it will all quit after a bit. After reading the reviews here, I am not willing to take the chance with my skin and I have quit the product and am just going to go get good old Noxzema. I used that as a kid and it worked wonders, not sure why I thought I had to shell out big bucks for this. I also read the defenses on the topic as well, and if it works for you, great. It isn't for me and a lot of those obviously that have written here either. Happy New Year everyone.
12/14/2006 - Johan writes:
I'm a thirty-four year old male. I had mild acne and saw the Proactiv infomercial here in The Netherlands. After seeing the celebritiespromoting it, I decided to try it out. I used it for nearly a year (as instructed) and the acne seemed to go away in the first month. But then it came back even worse. I also read that this would be the case and it would go away...wrong I also developed those big pimples and my skin turned red. The booklet said the redness would go away....wrong it got worse. My skin had this slightly burning sensation. After a while I changed from the European version (salical acid) to the US-version (benzol peroxide). That was a bigger mistake. My face turned even more red. People asked me what was wrong. So after a while I stopped using Proactiv...and now 5 months later, my face is starting to heal. I no longer have the amount of pimples I used to get during Proactiv. Heck, I hardly get a pimple these days thanx to a healthier diet and using Shiseido products for men and excersise. Unfortunately my skin has been damaged due to Proactiv and the dermatologist says it is going to take some time for it to heal completely(propably another four to five months). My advice: Stay far away from Proactiv and if you're using it: Stop as soon as possible!
12/12/2006 - David writes:
My wife order this product as she was experiencing mid life break outs. The product had no effect and after month after month they piled up. She called and cancelled the subscription but apparently there was a computer error and they kept sending and charging our credit card. I cancelled the credit card about the same time and called the company myself and told them to stop sending the product but as soon as the last payment was received guess what arrived in the mail. Yup another supply and a bill. I refused to pay the bill and called again they wanted me to ship the box back at my expense or pay for the product. I ate the cost and shipped the product back. I kept getting a bill and they said no problem the return had not been processed. I got a collection agency now sending me a freaking collection notice for 45.90 G.D dollars. I call and sit on hold and on hold. Do Not BUY PROACTIV they are a huge rip off !!
12/12/2006 - Carl writes:
well my story is about the same of all the others, so i have some breakouts from time to time and i decided to use proactive, i ordered online i got it and it was great that after a week i did not have any acne at all it actually disapear, so much that i did not use it all but i was not going to return it or even buy another one next month but this dirtbags send me another one without me requesting it, so i was mad even more when i found out they took the money out of my credit card in which i did not have any funds, and you all know what happen next, the bank charges you. so i'm here to report this company way of taking money legaly. i hope people would read this and be a little bit more careful about what the buy, and dont get riped off be this ass!@#.
11/26/2006 - Amy writes:
I bought Proactiv - like many people - out of curiosity at the end of September 2006. Having had moderate, hormonal acne - I thought I would give it a try. I was fortunate in that I did not use my credit card - I used debit - and so when I returned it before day 60 - it was a full refund...however, I did not appreciate the salesperson's question after question...I am returning it because it is not good...yes, my face was drier and more red and I felt as though it was breaking out even more so...anyhow...I stopped it...will not recommend it to anyone else...one word of advice...buy it at a mall and pay with debit...or better yet...cash...that way there is no credit card involved. I am trying much more natural products now from LUSH - with no harsh chemicals in it...I'll see. Proactiv is not good.
11/20/2006 - Sid writes:
We tried the product not realizing that they would continue to ship and charge my account. Then when we cancelled, they told me it would take up six to eight weeks!!!!(while they get interest on the money)The product contains Benzol Peroxide which causes some people to break out more( my stepdaughter had a worsening rash from it)
11/17/2006 - Monica writes:
I decided to try just a sample of proactiv on my skin and I ordered it online. Little did I know that by ordering a sample I was signing up for routine deliveries. I saw a charge on my bank account for it, and they said I would need to cancel and the money would be refunded. I did so, and I was refunded. Then I saw another charge for 25 dollars or so.... I called and they told me I had called after the processing date so product was being sent to me. I was told I could return it. I thought oh well I'll just keep it, and thought that was the end of it. But no. I saw, again, on my bank account a 20 dollar charge and when I called I was told that I was only charged part of it last month and the rest this month. I don't know why they didn't charge me all at once, but they are sneaky and deceptive.
11/7/2006 - Kristin writes:
I canceled my Proactiv membership in July, since then, Proactiv billed my account in November for i product i didnt even recieve! After calling the company they told me i never canceled the product. When i asked for a refund, they refused and told me I need to send the product i do not have back to the company then they will credit my account. I asked when i would recieve the Proactiv and they told me in about 3 weeks, then it will be 2 more at the fastest to credit my account. The customer service representives were not rude but made me feel it was my fault and were very general with awnsering my questions, i did not feel like they helped me in any way. Now because proactiv never cancelled my membership, My bank account is now over drawn and i will be charged a $35.00 fee plus the $45.90 i am getting charged for a product I cancelled and dont have. They also told me i wasnt charged yet, so they cant refund me for the product. but magically it already came out of my bank account. They told me that was somthing that i needed to discuss with my bank. It will be over month before this issue get resolved.
10/27/2006 - Alex writes:
the lotion made my face really greasy. the toner is ok, but when i use the system as directed it makes my face soooo red n dry.
10/25/2006 - Shannon writes:
Proactiv has ruined my skin. I'm 24 years old with hormonal breakouts and developed acne under my chin due to stress. After using proactiv as instructed for 2 months, I developed horrible dry and itchy skin around my nose. Its so itchy and dry to the point that it bleeds and I look like I have the worst rash and it hasnt gone away for over a month after I stopped using Proactiv. I would NEVER recommend this product even to my worst enemy.
10/16/2006 - Jennifer writes:
My acne is not that bad, but I tried proactiv to tame it because my breakouts are more prevalent during my menstrual cycle. I noticed that i broke out more but was told that the product will make you break out as it pushes all dirt out of your skin first, before fixing the problem. Now, 6 months later, the problem has only worsened and I have noticed considerable damage to my skin. I went to a dermatologist that told me my skin was very very dry. I also noticed that the proactiv was beginning to age me and I started noticing fine lines around my eyes and mouth. I discussed my concerns with a doctor who informed me that prolonged use of benzol peroxide (the main acne fighting ingredient in the product) does in fact thin the outer layer of your skin, making it more susceptible to fine lines. Also, it is irrisponsible of them to not incorporate a sunscreen in the product because once it thins the layer, it also becomes more susceptible to the sun. Take it from me, this product is not for all skin types the way it professes. Further, it is very damaging to the skin and very harsh for mild acne. I would not recommend this product.
10/15/2006 - Karlee writes:
Previously I was a proactiv club member. I had no problem with the product itself. It seemed to work Ok for me. My problem was the product was expiring before I could use it. Even when we adjusted the shipements I ended up throwing out 50% of my product because of the expiration dates and they could care less about that. Finally, when I could not resolve the problem with changing the shipment schedule I stopped paying for the product so they would stop sending it for a while. I kept a balance for a 1 month supply until it went into collections and then I paid the balance and closed my account. Recently, I reopened my account because it looked like there was more flexibility and ability to control your account and shipment schedules online.They contacted me and said my outstanding balance was never satisfied. I have proof that I made the payment and that is what they are looking for. Buyer Beware of the expiration dates, frequent shipments and keep track of shipments received and payments made to them. The product is overpriced and you could find a product that works just as well at your local drug store.
10/14/2006 - Elizabeth writes:
I tried Proactiv when I saw the infomercial and thought it could help with my acne, which was not that bad. After my acne kept getting worse, my skin was drying out, and my skin being red and irritated I stopped. Then I started getting those cystic acne. I went to a dermatologist and told him I had been using Proactiv but my acne got worse and he told me Proactiv is the worst thing you can do for your skin! He said I have to give my skin time to heal by using gentle products like Cetaphil. I have been using Cetaphil bar soap for 2 months and the redness significantly reduced, the dryness is almost gone, and my skin doesn't hurt anymore. I still have a few breakouts like I had originally before trying proactiv but I keep it under control by spot-treating with the Clean and Clear clear acne treatment in the clear tube with purple lid. Please don't hurt your skin with this product. There are good products over the counter at the drugstore that do not create so much damage.
10/9/2006 - Kim writes:
I am not an adolescent but a 43 year old woman with hormonal breakouts. I tried this product to help clear up some small breakout areas. After 5 weeks I have HUGE cyst-like pimples on my chin. As many of you know these types of zits take Forever! to go away. My face is more oily than ever and I have used the product exactly as instructed. Its been a huge disapointment. I plan on going back to my Oil of Olay products. After reading the other comments I'm scared to stop using Proactiv it my skin is going to get even worse.
10/6/2006 - Tyra writes:
I had minor acne on my neck, but the product has made my whole face full of acne. My skin is now 10 times worse and this is not an exaggeration. I really don't know what to do! DO NOT USE THIS PRODUCT!
10/1/2006 - Amanda writes:
yes, I bought the burn, first off, I regually get a wax on my brows and upper lip, well I used the proactive and my brows, and upper lip are ON FIRE!!!! even sollen, and little white pussy bumps formed only hours after using, and the rest off my face feels, tight and burning too. Now, I bought this stuff at a kiosk in the mall it cost $50.00, then I was watching MTV, and the infomercial came on, only 19.99. What?? whatever, I payed too much for some B.S. that totally ruined my skin, I put some shea & cocoa butter on my face, maybe that will help my burn, but I will definatly wake up with worst skin then what I had, I dont have "break-outs", I'm one of those people who gets big pimples, I would usually on a daily basis have three big pimples, one will clear up, then another will form, but know I'm burdened by little bumps with white heads, they hurt, don't trust Jessica Simpson, she is a paid actor, and a liar, but I'm truely surprised by Kelly Clarkston, I thought she was telling the truth. Bottom line, do not buy guthy-renker anything, they want your money, and they don't know it is doing this to people, this is a rip-off, beware the burn.
9/15/2006 - Amber writes:
Proactive has ruined my skin. What before was moderated acne is now horrible red painful welts all over my face. It helps for the first little bit , then all hell breaks lose. A friend of mine was told by a skin specialist that proactive solution is the worst stuff you can put on your face, and she has had to try to heal damage done from proactive. All this product does is completly block your pores so nothing gets through, the minute you stop using it , break outs everywhere. Please if your thinking of buying this product DONT.
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