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6/15/2008 - Ginger writes:
I know this is long, but please read it, I’m sure it will help some. I actually used it 3-4 years ago and I didn't know that so many other people had so many problems just like me...well I didn’t have an actual acne either, I had couple of pimples and all so I wanted my face cleared up. My dad ordered it for me and there was no free trial at the time yet, but we didn’t know that we were put on a “plan” until the second package came, I think I still have it laying somewhere in the house unused. Well when I started using it, it was amazing, it cleared my face within days! BUT, I was a teenager back then, so sometimes I’d be spending the night at a friend’s house and ended up not washing my face with it, and back then I didn’t wear make up either…and I started noticing that if I miss ONE day of using it, the next day I get a LOT of pimples all over my face. THIS IS WHY this product is a LIFE-TIME product. See, it doesn’t cure your acne at all, what it does instead is keep all that bacteria under your skin! And once u stop using it, it all naturally comes out. My advice to all is stop using any of those products, eat healthy, exercise (which takes all the toxins out of your skin with sweat and more) and most of all, treat yourself to a sauna to open up your pores! AND also, remember this about your skin, which was one of my problems, unless something CURES your problem, your body and your skin might get used to it, so after a while it won’t work for you anymore.

6/12/2008 - Nathan writes:
When I first heard of Proactiv, I thought it was a scam. I ordered it and within a week I was seeing improvements in my facial appearance! Seriously! I've been using it for 6 and a half years now and it's the only product I use! Everyone in my family uses it and it works for all of us! I'm trying to get my friends to use it but they are kind of wary about it... Before proactiv, my doctor prescribe me a medication that widened my pores but got rid of my acne - I'd choose proactiv anyday over that med!!! I love proactiv and I can show my school pictures compared to my acne free picture now as proof that it does work!!!!

6/9/2008 - Mariellen writes:
I first tried the Proactiv kit. My face got worse before it got better, but it seemed to be working okay. The problem is if you stop using, your face immediately breaks out. After using for a while, my face began to get worse insted of better. I found out I couldn't handle the lotion or the toner. They just dry out your face. I cancelled my subscription and I had some minor problems dealing with the company. I still like the face wash a lot, I just get it off ebay now instead. Easier than dealing with the company. Ebay is the way to go, just make sure it's not expired.

6/8/2008 - Rochell writes:
I have used proactiv solution. It did get rid of my acne and i should say, this is the only product that works for my face coz i have use other topical creams before to get rid of acne but they didn't work for me. Until the acne went away...i thought i should keep using it so my face would feel so much better and smooth but then i didn't know I'm allergic to Benzoyl Peroxide. One morning, My face swelled up like a balloon. My nose and my eyes are leveled together. How did I know I'm allergic to the ingredient, I tried other creams with Benzoyl in it and it did the same thing. I just wanna say thank you Proactiv for getting rid of my acne but I can't use it as an everyday product for my face. I don't have acne anymore...not even a small pimple and I can use other products now.

6/4/2008 - Lisa writes:
This site just saved me from ordering this product and just maybe worsening my skin. I just got an offer in the mail for Proactive and have seen the ads on TV all the time...I 44 years old and have had mild acne all my life but for the past 6 months my skin has been in a downward spiral. I don't know if it's menopause or what but I have cysts on my chin & neck, my skin is a mess and is migrating to my chest and back! I made the deciison to order to product and did a search to order online but came across this website and the posts about PROACTIVE. I have been waiting for a referral to see a dermatologist for over 6 weeks and am getting tired of waiting. I am very happy to say THANKS for the warnings as I WILL NOT be ordering this product. I will wait to see the dermatologist and suffer through...thanks again for your posts and I hope others find this site before they get involved in what seems to be a faulty product with rude/unhelpful/unrelenting customer service. People with acne are in distress enough without this company making it worse!

6/3/2008 - tatiana writes:
this bull crap has something in it i was putting it on for a little while and my skin felt smoother but that lotion stuff made my face dry!!!!! so anyway i stopped using it for a while then i started back using it next thang u knew when i woke up in the morning my eyes were swollen on the bottom and they itched like hell. wats in this stuff i didnt know wat was causing it at first but everytime i put on proactive and fell asllep then woke back up my eyes were swollen my eyes are swollen rite now!!!!!!!!!

5/31/2008 - valentina writes:
I used Proactiv for about 2 years and it made my skin absolutely amazing!! I didn't even bother with make-up because I loved my skin so much. This past summer I was laying outside tanning and my skin broke out 10 times worse then I've ever seen my skin. It looked like a rash/hives/absolute disgust. My skin is veryyyy sensitive so I don't know if that happens with solely sensitive skin. But that's my story, it works really well, but I don't want to have to be inside in the Summer.

5/26/2008 - Rodney writes:
Yes I am eighteen years old. I was very skeptical as to how this Proactiv Solution would work on my face and realized that its not all it claims to be. I say that because upon ordering it I never gave much consideration to me having very sensive skin. Benzoyl Peroxide I heard is a chemical that dries the skin, and in some cases studied in lab mice that it even causes cancer!!! To make a long story short I begun to experience an allergic reaction, eyes would burn terribly, although I know I never get the stuff into my eyes. Along with discovering my eyes burn, I also realize when I wake up in the morning that my eyes discharge and are red. The product is definetly a scam. I have discovered that johnson and johnson baby wash no tears, does the best thing for a person with sensitive skin, and just because a product has oil in it you can still use it. Just keep to the face washing and moisturize it with a light lotion..!

5/15/2008 - Gail writes:
12/2006 I ordered a 'sample' kit from Proactiv 2/2007 I received another kit and called to ask why they sent it. They said when you order the sample you are automatically signed up for repeat shipments. I told them I would keep this one because I should have read the fine print, but I do not like the products, so do not send any more, they said ok. 7/2007 They sent another kit. I refused delivery, called the company, they said no problem, they will refund my money. by September I finally had my refund, so I thought everything was fine. Then 12/4/2007 - received bill from ProActiv for $31.85. That amount doesn't even match the amount that was billed for the returned product -- I don't know where this number came from. Bottom line, it is now 5/15/2008 and I am still battling this company. They say I owe them $31.85. I have called repeatly, and sent them a letter. I have now received 3 notices from a collection agency, who I have also called multiple times and sent them a letter, enclosing the original letter sent to ProActiv. Will this never end? Will I never be rid of ProActiv?

5/15/2008 - morgan writes:
ive been using proactiv for about 6 months now and i havent had ANY problems whatsoever. maybe it works for certain skin types and has a major effect on others, but before proactiv, my skin was a disaster. now my skin is perfectly clear and i havent had any problems with skin/fabric bleaching, or itching or anything like that AT ALL. hearing all the 'horrific' stories about how bad this product is, is very unfortunate. but it worked for me and i think its worth a shot. you get your money back and if your not happy with the product. and if you use it one time, i doubt youll be scarred for life. but if you do, sue them already! obviously you would have others to back you up. so im saying maybe proactiv isnt for everyone. but it IS the product for me and alot of other people.

5/15/2008 - Diane writes:
I ordered Proactiv for my daughter. It is very misleading because I didn't realize I would be getting a shipment every 2 months; but I thought, "no problem - I'll just cancel the so called membership." I had to first register online, but it asks for an account #. In the confirmation email they send you when you place an order there is no account # shown. There is no link or place on the site map that gives you on option of cancelling your "membership." Memberships like this usually provide a link in the emails they send you to cancel, but not Guthy-Renker. I was not impressed with the product and believe that if it worked as well as they claim, they would have no reason to make it this difficult to cancel their membership or return the product, although one of the biggest parts of the marketing campaign is: money-back guarantee & cancel at any time. They simply neglect to give you a way to do it. I won't do business with any company who doesn't legitimately stand behind their product...

5/14/2008 - Crystal writes:
I used Proactiv Solution a few years ago and wasn't very pleased with my results. I don't have what you call "acne" , but rather just a few annoying pimples here and there. I figured Proactiv would help my face become completely clear - like the people on the infomercials. . . NOT! After about a week of using this product I noticed I had a lot more pimples, not less. Also, the towels I used to dry my face after washing were spotted with what looked like bleach spots, as well as my pillowcase. So there I was, pimply AND I had just ruined a nice pillowcase and a few towels! I called an canceled my subscription to Proactiv - I ordered mine through QVC and they never charged my VISA again, so that was alright. As far as the bleaching of the face goes, I never noticed that since I am so pale anyways, but BEWARE of Proactiv, because, obviously, it DOES have some sort of bleaching agent in it. . . Just stick to regular face wash you can buy in the drugstore or see a Dermatologist - I can almost guarantee you'll be happier in the long run! =)

5/13/2008 - carol writes:
I feel that Proactive effected the skin shade and turned me to a whiter shade than my normal skin color. I compared it to the color of my arms that are darker. I read on line that the acid in the product can cause that reaaction and make your skin sun sensitive. I ordered from TV and felt that it work but also noticed pimples coming up in other areas after I used it. I personally feel burdock root and Milk thistle help the acne or pimples. Also reducing the stress in one's life helps tremendously. I feel my living situation has not helped and I have sensitive skin so shampoos or creme rinse I am selective. I feel the best solution is to see a dermatologist and I am also 51 and did not have much problems with acne or pimples hardly at all in my life. I have had very few until I went through menopause and hormonal fluctation occurred. I also feel that dairy, soy, and other foods may cause problems. I feel proactive is a hoax and the acids can cause damage to skin layers if continuely used it changes the skin chemistry I read this online from a medical report.

5/12/2008 - Ivan writes:
I started using Proactive about 2 months ago. I was really happy for about one month! The past month my face has turned into sh*t. Really! I am going to use it for one more month to see if it would get rid off these really nasty and huge pimples, cysts. That i have gotten with Proactive! My face was not as bad as it is right now! Don't use this product unless you want to worsten your acne!

5/12/2008 - Derek writes:
Hi I ordered this product in july last year for about $74 just last week i recieved another pack with some products. They charged me another $74 So i wrote them and they said they will inactivate my membership. I never knew i joined any club? Its a shame they have to make money like this. So be aware maybe order with a prepayed credit card.

5/11/2008 - sophie writes:
I have a similar experience to everyone here. I used the product 3 times, starting last night, and my face is extremely irritated and itchy. It could be allergic reaction, I don't know (that's what the customer representative told me) They offered me another trial kit that is for sensitive skin. I don't have bad acne either. Just a couple each month, but it was annoying. Anyways, I turned down the offer and then I found this page. I notice that people were having problem with the cancellation so I sent them an email just to make sure that I did cancel the membership. My friends that used proactive said that they have similar experiences as well. Should have listened to them when they said it's not going to work. Anyways, think really throughly before you decide to order this. My face is still really itchy and red... and really weird feeling. I had to take allergy medicine and my mom is taking me to see the doctor tomorrow... damn..

5/11/2008 - mari writes:
i have been using proactive for the past 6 months..an this **** aint workn..at first i saw some improvement but then i still began to break out even more...ahh!!! THIS IS SO ANNOYING!

5/8/2008 - Keaira writes:
I've been using Proactiv Solution for a while. When I first started using it, my cheeks and neck burned sooo much! People said that they saw results but I wasn't and I was tired of scratching my irritated neck and face. I stopped using it for a while and decided to try it again. Overnight, my skin became the worst that it has ever been! My whole face was red and puffy and it burned all day. My neck was the worst part. My skin started peeling off and became red and swollen. I DO NOT suggest this product, especially for people with sensitive skin like me. Now, I have to pay a lot of money to go to a dermatologist and get back to my normal skin. My face was better off without Proactiv.

5/8/2008 - Megan writes:
Proactiv is absolutely awful. I had a few pimples before it. Now I have huge red bumps ALL over my face, after using it for a month. It also completely bleached out my face, so not only do I have huge disgusting pimples, but I also have a pale face, which looks great with my tan body. NOT.

5/7/2008 - Alek writes:
With proactive I experienced THE WORST CUSTOMER SERVICE in my whole life. I ordered on april 12th and after waiting 1 whole week and still seeing no charge in my online banking I called back to check on the status of the order. I was informed that the first of the 3 kits I'd ordered was shipped out on the 18th - a whole week later. Also they had no awareness of any other kits scheduled 4 delivery except for the one already "on its way". So, I let them know I had ordered a total of 3 kits and I get a confirmation everything is straightened out now. A week later I call back because I still don't see the 3rd charge in my account. Yet again it turned out there was no 3rd kit ordered from me. Completely pissed off I have to reorder again for my last kit. Sure enough 2 weeks after the first shipment I still don't get anything delivered so I call back to see what in the world their problem is. And what do I get - they had mistaken my mailing address - after having called 4 times already and stating my address every single time so they can access my account - there was a typo in my address. S o I get assured my actual items will be sent to my real address no later than May 19th!!! Excuse me!!! So I request to speak to a supervisor and there she is: Steffani B #1991 form the Bosie location, Idaho. I explain to her how I am preparing to send a package to relatives from outside the country and how I really need them to ship this kits to me in the fastest way possible because I can take no more waiting, so I basically ask for Express Shipment and Stefanni assures me that I'll get credited for all of the 3 kits I was charged for so far and also a kit for no chagre as an apology for the inconvenience. This is when I start wondering whether I speak to a retarded person because I never said I wanted to give up my items, I just wanted FAST SHIPMENT. Anyway, Steffani guarantees that she is placing the order now (Friday May 2nd) and that my 4 kits will be shipped out next Monday and I will get them by Federal Express either Wednesday or Thursday. So everything seems relatively ok, but I can't trust these guys anymore so next Tuesday I call FedEx and ask them to run a check for my mailing address to see if anything is being shipped at all. No, nothing at all! The first proactive representative I reach explains that my items are actually shipped already by regular mail so I'll get them in 2 to 3 weeks. What!!!! I went crazy and she had the lack of professionalism to hang up on me. Next I get put through to Megan in South Lake City and her supervisor Kelsey who rejects to provide me with her customer service representative number (she is not authorized to give out such information). Kelsey, darling, who are you trying to deceive this time? Why are you afraid to identify yourself. The thing with Kelsey was that she was extremely rude, not seeming to understand that I need help with my totally messed up order AND constantly opposing everything I said... Why are you even a supervisor Kelsey form South Lake City? So Kelsey can't help me so I get her supervisor - Terla. Well, honestly, my experience with her indicated the TOP END IMPROFESSIONALISM in my entire life! It turns out my items are still in their warehouse ready to be shipped out "any moment" - yeah right - at 6pm. Thank you very much Steffani B 1991! As a supervisor supervisor I expected Terla to tell me why all the representatives keep telling me wrong things, why AREN'T account managers (or the actual supervisors) trained well enough to let me know on the whole process of sending kits and such.. Well - dead end, Terla kept saying she was not the person who messed up things so she doesn't know. Terla, I am perfectly aware you are not these persons but you are their manager so why can't u just go ahead and find out what's wrong? At my request to get a confirmation number for my FedEx shipment Terla said she doesn't have it and she cant find it out. She also rejected to give me the # I can call to reach their Shipment Department. At my question why my address was mistaken after me having stated it 4 separate times, Terla was impertinent enough to answer: "Because it was mistaken!" You know what Terla form South Lake - you provide such an appalling service I don;t even know how you are still keeping your job! You took helping me out personally, eventually stopped talking to me and even hung up on me - is that what they train you to do Terla? You're just miserable! Anyway - thank you so much Proactive for all the INCONVENIENCES and nerves I wasted on you! I even went ahead and told my bank to change my atm card number - I wanted to make sure no monthly charges will be applied later - I had enough with Proactive! AND AS TO YOU JESSICA SIMPSON - BE GRACEFUL ENOUGH TO COME OUT AND TELL EVERYBODY WHAT A PIECE OF CRAP PROACTIVE IS, SHAME ON YOU FOR SHOOTING THAT COMMERCIAL!

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