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4/5/2008 - Eric writes:
I saw the commercial and was thinking of buying this, but after looking around, I've seen 90% bad reviews. I think I'll try just regular flowers.
By the way, here's their contact info from their website:
Roll N Grow
P.O. Box 3179
Wallingford, CT 06494
Customer Service number 1-877-399-3492
Customer service hours are:
8:30 am – 10:00 pm EST M-F
3/23/2008 - Grace writes:
I was thinking of buying this product until I have read the complaint on this site. So I thought I copy the customer service information that I found on rollngrow.com and see if this helps anyone express their concern or at least get their money back.
Roll N Grow is committed to providing the best products and friendliest customer service.
If you should have any questions about ordering or a question about any of our great products.
Please feel free to contact us from the information provided below.
Roll N Grow
P.O. Box 3179
Wallingford, CT 06494
Customer Service number 1-877-399-3492
Customer service hours are:
8:30 am – 10:00 pm EST M-F
Please allow 24 hours from the time you placed your order for customer service to have a record of your order.
Your order will ship in 2 to 6 weeks. Your credit card will not be charged until your order ships.
We cannot accept returns or honor warranties from products sold from any other merchant or vendor.
Products purchased at a store or seller must be returned to the merchant according to their return guidelines.
11/18/2007 - GARY writes:
I too was very excited over this product and bought it for my mother because she wanted an english garden. That was over a year ago. It never worked just like above mentioned little green stems kinda sprouted up and it constantly blew away. A year later the remaining boxes they sent me went in the trash!
8/17/2007 - Julie writes:
I, also, ordered the 2000 seed "deal". (Only 1000 came) My 10 year old so was so excited because it was something he could do. He watered it 2x a day for at least 6 weeks & all that came up were green stems that looked like weeds. I looked for a # to call, no such luck. My son is heartbroken & I'm just pissed! How can they get away with this? I tried everything to get their phone #. I don't even know what state they're in! Buyer Beware...or please, just don't buy it. It SUCKS!
7/27/2007 - Bob writes:
Seems like I've had my share of "live n learn" experiences recently, and Roll n Grow is no exception. Though skeptical, I bought 2 rolls and placed each in different areas of my yard (one mostly sun, the other partial sun). I was very meticulous with watering and care, but nothing. All around the Roll n Grow? Beautiful blooms of all my other flowers. If I had just gotten part of one roll to materialize into anything I would've considered it a victory. Buyer Beware! This product seemed too good; too easy to be true...and it was!
7/19/2007 - Alex writes:
Roll & grow is a joke, I ordered 2 boxes, they sent me 3, they charged my card for 3, no way of contacting them because they leave no number. I followed instructions and laid the stuff down and watered as much as possible, still nothing. The area I live is mostly windy, so numerous times I had to get this stupid roll & grow off the next door neighbors flag pole, it was there dangling in the wind. What a waste of money. SCAM!!!!
7/16/2007 - Rob writes:
Have watered, followed the directions completely....It does nothing! I am so very sad that I wasted my $$ on this. IT was supposed to be a Mother's day present for my wife from our son and how disappointing! I've tried and tried to located a phone # to call them to do a return and cannot get one as it says Money Back Guarantee. Does anyone have the #?
7/1/2007 - Will writes:
purchased 3 rolls, rolled out one on dirt and watered at least 2x daily. The directions say to not let the roll dry out, which is virtually impossible, unless you do it in the winter and/or you live somewhere where it rains daily. I only got a few clovers and some strage weeds. My wife said "if it worked, it would be in all the stores". LOL
6/22/2007 - Lisa writes:
First of all, the phone number is handled by a computer that gets very confusing. I ended up ordering more than I realized because they don't give you a tally at the end. Then, when the boxes arrived, there was no receipt of any kind or any address or phone number for which to respond. I rolled out the six or so rolls that I purchased, watered them every day -- often. It even rained a couple of times. And I might have two or three little puny stems coming up. It is very disappointing and I can't get a phone number or address to contact! I've certainly learned a valuable lesson!
6/19/2007 - Fred writes:
Saw it on TV..ordered 2 rolls. Got ONE roll, but put it out in front flower bed and watered it 2-3X per day for 3 1/2 weeks...saw a FEW little leaves poking thru after 3 weeks and nothing more yet..warm here so it isn't the cold. Called to complain to the cust serv number on their website..lady said she would send another roll. I have little hope. IMHO a scam!!
6/18/2007 - Kylie writes:
I like others wished for a beautiful bunch of flowers, but I fell even deeper into this scam. I bought 6 rolls and the english gardern roll for a total of $197.00. I watered 2x's a day for 30 days and nothing. I did not get an invoice in my package so I can't even get my refund. so now not only do I not have flowers I have 70 feet of what use to be grass along my sidewalk of nothing but a muddy mess.
4/27/2007 - Don writes:
Bought this product from TV infomercial. I thought I was going to get 2 10' rolls, 2000 seeds total. Instead I only got one roll and try to find a phone number to call and talk to a human being. It should be law that all infomercials have a customer service number to call. If you call "As Seen On TV" they will tell you that it's another company and you will have to contact your credit card company to get a number. Never heard of that one before. I'm sure the credit card company is not handling complaints for this company. Never again will I buy anything off the TV. NEVER!!!!!
4/11/2007 - Megan writes:
I bought this product online after seeing the infomercial. The special was 2,000 seeds for $19.95 + shipping and handling. Since each 10ft roll has 1,000 seeds I thought I would receive a 20ft roll or 2 10ft rolls. I only received 1 10ft roll. There is no phone number to call. When I go to the website they only have an 800 ordering line and that is not running right now. I feel completely scammed and hope that at the very least these darn flowers grow. I hate to order on the phone with infomercials because they always try to get you to buy more items. However, in this instance, if you really want to buy these I would call and make sure you know what you're paying for and what the customer service phone number is. Similar products such as roll out flowers are sold and their website info. gives more information and you can actually talk to a person.
10/8/2006 - Deborah writes:
This product is a piece of crap. I ordered two of them. According to the infomerical -this is how it's supposed to work-you simply roll it out on your dirt and water every day for 30 days -I followed directions and nothing ever grew!!!!!!!! There was no invoice with return info so I was stuck with it this dirty looking green tarp on where I wanted all this lucious flowers to grow! RIP OFF!
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