Home | Tell a Friend | Donations | Resources | Blog

8/14/2008 - Dawn writes:
I ordered this product after watching on TV for several months; like the others I tried to decline the vitamins. When my package finally arrived the vitamins were there along with a statement for nearly $70! I decided to try the dvd, but was greatly disappointed! I sent the package back by UPS so I could track. My refund has not been sent. They are now telling me they received it a week after the UPS states it arrived and my refund will come in another 10 business days. This will be close to 3 weeks that they have had it back. I told them if it was not back in my account by the end of the week, I would report them to the Better Business Bureau. This is not the way to have loyal customers!

7/15/2008 - Rita writes:
I ordered the tapes for both me and my daughter - it was impossible to continue without ordering their vitamins (they get your credit card # at the beginning of the automated phone call. I tried to cancel the vitamins after my first shipment but they kept shipping them to me and billing me $19.99 every month! I have sent them back and called their customer service number to ask them to stop billing my credit card. They are VERY RUDE! I am furious! I finally paid off my credit card and got a new one just to stop the madness!!!!! Now they are sending me nasty collection notices and I want it to stop.

7/9/2008 - Diane writes:
I have already posted on this site. As I reported I told the company that I would give them 14 days for my refund. i did receive my refund;however, today I was "rebilled" 25.86. When I called them and spoke to a customer service rep and a supervisor they told me that I was wrong. I replied that I knew the difference between "refund" and "rebill". I also told them that I knew that this was their common practice. I have to get a new credit card number, and after I complete this posting I am going to contact the California Attoney General's office.

6/30/2008 - Casey writes:
They are apparently treating all of us the same way. I began to order their tapes online when I took a look at the ridiculous shipping charges and decided not to order. Even though I didn't press anything to submit the order, it took what I had entered and wouldn't let me back out or cancel. I tried phoning Customer Service but there was no one available. Phoned the next day only to be told I had to wait 24 hours before I could speak to anyone as the order was not in their system yet. After waiting 24 hours, I called and was told the order had been accepted and I could not cancel. They had also put me on some auto-ship program I did not ask for, and were charging me more money. The Customer Service people were rude and nasty. Fight this with your credit card companies - put whatever they try to charge you in dispute. Report them to the Better Business Bureau - I did. Don't let them bully you into paying. Fight back!

6/10/2008 - Dee Coulter writes:
Three months ago I called the company to stop sending me anything from them. They kept sending me the pills that don't work and charging my credit card. I sent the last pills back return receipt and called 10 days later because my credit card account was charged again! I called again for the third time and they said that they had gotten the pills back and they would my credit card with half the price of the pills. I told them to stop sending me anything and to stop using my credut card or I would report them to the bbb. I told them to take my name off their list of easy money credit card people. My next step will be to cancel the card.

5/18/2008 - colleen writes:
I ordered this product on Dec.31, 2007. It is now almost the end of May, and I have still not recieved it although I have already been charged and payed for it. I have spoke to several customer service people who all say it is being sent. The website said it was sent on April 20th.... 4 months after ordering it!!! But, needless to say, I still don't have it and it is a whole month later.

5/16/2008 - Jessie writes:
Ordered Shapely Secrets by automated phone call. I answered NO to the question whether I wanted the automatic vitamin sent (answered NO for about 5 times) I hung up after 20 minutes of "buy this & these". Didn't even think I would get the product. Got charged a month after receiving the product for "vitamins". I called & got a hateful woman who said I signed up for the "vitamins" & I would have to send them back before I could get a refund. It took about a week to get them. I put "return to sender" & now have another charge for 16.99 for this month. I called again, got the same runaround, they said they hadn't gotten the product back yet & wouldn't give me a refund until it was returned. I asked to speak to supervisor & was told one would call me back. Yeah, someone called me back, the same hatefull woman I had spoke to the day before. Was told again that I signed up for the product & wouldn't get a refund until they received the product back. What a bunch of thieves!!!

5/14/2008 - Diane writes:
I ordered two kits for my daughter and myself at the end of January 2008. My credit card was debited on February 8, 2008. Three weeks later, I still had not received anything. I obtained the phone number from my credit card company and called to cancel.The customer service representative was surly and rude. Three days later I received the product. I am an intelligent person and I am ashamed that I was so stupid. The product is a joke. I return both kits requesting the refund in March 2008. The refund did not come .I still had my tracking number and it showed that was received on March 31st.I filed a dispute with my credit card company and with Shapely Secrets. I provided copies of the credit statement and tracking info. I told Shapely Secrets that If I did not receive my refund within 14 days, I would contact the California Attorney General's office and the BBB. I finally received my refund On May 8th. My advice is to run as fast as you can away from this company.

5/12/2008 - Dee Coulter writes:
I ordered the product 4 months ago. I can't find a phone number for the company to cancel that charges that keep coming on my credit card for nothing. Like others the amounts are the same 19.99 26.99 and 9.99 but I am getting nothing as I wrote 2 months ago an email to stop the vitamins which they did. Does anyone have a phone number I can call to get this stopped?

4/27/2008 - Narine writes:
The product is great! I have lost 10 pounds during the past 2 months. I had trouble with the company. They kept charging me for stupid vitamins that I specifically told them I am not interested in.

4/26/2008 - Stephany writes:
I received Energy Booster pills every 2 months and my credit card is billed for this product. I have tried to contact the company that I do not want this product and to please stop charging my credit card. They emailed me and said they cannot find my customer information. They need to be stopped.

4/24/2008 - Lisa writes:
Had similar issues with the product & the fialure to refund. I called CS several times, then filed with the BBB. Just got a call, & am told that I will see a FULL refund, including S/H, within 3-5 days! Squeaky wheel.....

4/22/2008 - Debra writes:
I responded to a TV ad, but then found out there were pills I had to take in order to lose the weight. Within 10 minutes of my order

4/22/2008 - Wendy writes:
I bought this product in January 2008 and, at the time of making the purchase, refused the offer of receiving any further shipments of Essential Boost, the green tea multivitamin that is shipped with the original order. However, on February 25 '08, I noticed a withdrawal from my bank account to Shapely Secrets. I immediately called them, went through a whole process of explaining that I did not want further shipments of Essential Boost, but was told that it had already been shipped and that I should return the package to them immediately -- once they received the package, I would be reimbursed the $26.98 I had been charged, but that it would take approximately 30 days to do so. I waited and waited and the money was not refunded. Then, on 3/25/08, another charge was debited to my bank account, for $19.99. I called again and was again told that it was a mistake and that it would be sorted out immediately. At that point, I was told that they had not yet received the returned package from me but as soon as they did, they would refund my money ... note that this is already over a month past the original call. Then I called again, today, 4/22/08, because the money had still not been refunded. I was told that they noticed that they had received the package back and they would refund my money, minus the shipping costs. I protested that I had not ordered the follow-up shipments of Essential Boost and that I would not be held accountable for their shipping costs. The customer service rep told me that he would put in a request to have the shipping charges refunded as well, but that he did not think they would be refunded. I requested to speak with a supervisor but was told that a supervisor was not currently available. I was told that one would return my call within 24 hours ... we'll see. In the interim, I feel as though I'm being given a rote response and have a difficult time believing that I will be reimbursed for things that I pointedly refused to have sent at the time of placing the original order. The package is ridiculous ... dvds, a tape measure, an hour glass, tons of repetitive literature, and a program that is not as effective as it boasts to be on their infomercials. My advice ... stay away from Shapely Secrets altogether ... they are dishonest and scam artists.

4/16/2008 - Katherine writes:
Nightmare!! Originally got the wrong tapes (who still has VHS??) I spoke with twenty two agents and each and every one lied to me. Finally after two months I got part of my money refunded,but in the meantime was charged another fee. I was told I would received this money back, but that NEVER happened. This is a major SCAM and being this was my first TV order, I will NEVER order from TV again.

4/10/2008 - Janet writes:
What a joke !!!! I used the product as directed with NO results. I was OVER billed with no help from the Phone or website e-mail. I was forced to contact my Credit card to stop wit drawals.

4/8/2008 - Christine Page writes:
I ordered this product (FIRST MISTAKE) - then they made it impossible to continue without ordering their vitamins - I should have hung up at that point - but didn't (dumb me!) - I cancelled the vitamins the first day I received them but now have been charged $19.99 for a third time! I am furious! I will be disputing the charge and calling them again today.

4/8/2008 - Rita writes:
I ordered the product by phone, gave my credit card number at the beginning & ordered 2 payments of 19.99 plus s & H -was never told amount of purchase. I called customer service 2 days later to find out amount charged to credit card - told to call back 7-10 days. called back and cancelled Boost ongoing charge and wss given a refund confirmation number for refund of $21.54. Never got the refund. Called back told refund was mistake. Complained that TV commercial stated price was $19.99 + S&H in 2 payments, internet site shows price of $42.97 + S&H, invoice on product shows charge of $42.97 + S&H of $12.93 BUT they DEDUCTED $46.22 from checking account initially then $10.77 in March & April. I was given confirmation of refund of $21.54 - I did not get. I was given confirmation of refund of $10.77 (twice) which I did not get. I was told the max refund allowed was $10.77 The price of the product was different on the TV, internet and phone. I was promised refunds I did not receive. I was hung up on when I requested to speak to a supervisor or the supervisor was unavailable. This is a scam.

4/3/2008 - Cynthia Bertsch writes:
I as well was on the phone forever with shapely and got upset in all the advertisement that they wanted to sell you, of course they have your credit card # in the beginning and I just wanted the first month supply to try and they keep sending the stuff. I want it to stop, how can we get this resolved. Thank you, Cindy Betsch

3/11/2008 - Elaine writes:
i ordered the product for my niece,who has a thyroid problem.i myself weigh 120lbs. at 52 years old and did not need the product.my niece can not take the boost for fear it will intefere with her medication.i was bombarded by pressure to buy like one women said from soup to nuts.i said no to all except the free two months of energy boost.free cost me over $26 in shipping cost.in the meantime my bank was bought by another bank and shapely secrets could no longer drain our account.i recieved a collection notice from a collection company that seems fraudulent to me.no person on the phone to talk to.just an automated message.i tried to contact them, no luck.isearched for a web page for this collection company, to find no such company. i contacted shapely secrets for the shipping of a product i never recieved.i still haven,t heard anything.the product they supposedly sent that never came.i asked for the tracking code and company that supposedly delivered the product.i still have not recieved a response.i turned them into the fedral trade commission.thank god our bank was sold to another so to uncover the scam before they sucked the life out of our bank account.anyone reading this should ask themselves first off if greer has ever had cosmetic surgery to sell her scam to the public and if so we are paying for it.and anyone who has to labor for a living can look at greer and tell she couldn,t do any real physical labor because you need muscles. all the information is available on the internet free for from people who really care about other people.i found anyone who sells you available information is so greedy and don,t care one iota about you. they want your credit card number. once i got the product that was suppose to cost $40 came with a $62+ price tag. before buying anything please look at web sights of the not so please.after further investigation,you may find the same information for free without monthly bleeding. the more people that contact the government ftc or gfc, the quicker we can all work together to help clean up the internet for our children and our peers.and protect someone else that may think this is the answer. the end result, my niece gained weight!

Page 1 2