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2/18/2008 - Jacqueline writes:
I have gained weight due to a severe back and foot problem. I thought this program sounded much like the Air Force exercises for Women and I thought it would probably be updated. I ordered the program and received not one but three Shapely Secrets kits. What a scam. The seven 'secrets' are not secret at all but the same good eating habits everyone knows. Then came the 'lets get to work!' DVD. There were three exercises and one, the last one, involved making a face like a Macaque monkey and holding it. The kit contained a three minute egg timer and a flexible tape measure. there was also a special 'gift' of a cheap faux diamond necklace. I found no way to get in touch with this company and I may have lost money to it. I returned the first kit and then when the next two came I just sent them back. I am a highly educated woman and should have known better. I have had good experiences with infomercials but if it sounds too good to be true it probably is a lie! Sincerely, J. Harrington
1/26/2008 - joan writes:
I also bought shapely secrets, like the others.having given my credit card number out at the beginning of the call, like the others I had to stay on the line. There followed 20 mins of feeling ambushed by automated advertising selling everything from soup to nuts,I had such a bad taste in my mouth that I certainly was not going to order a years worth of essential boost vitamins.
Nevertheless they started arriving and I had charges on my credit card. I have e-mailed them and told them I did not order them and do not want them, and will report them to the fcc. Of course -no reply, and this month so far there are no pills, BUT, there is a charge on my card. How do we stop these thieves????? I'm sure most people don't even know your web site exists, and don't know what to do.One thing I know we all feel stupid about falling for this, and have learned a pretty expensive lesson Joan, Los Angeles
1/26/2008 - Renate writes:
After listening for a half an hour, I called to order Shapely Secrets. You can't talk to a real person, so after pressing the button to order, I was offered shipping options. I chose the regular - 6 to 8 weeks option. Then I was offered vitamins which I decided to do as well. I was then offered a service that I would get a discount to stores, i.e. []. I declined. The v-m asked me several times am I sure. I then made the error of pushing the wrong button, so I got that too. Then the same type of service was offered to me for, but the store they mentioned this time was []. I said no. Again the series of "Are you sure" questions. Next came an offer for Insurance! I wanted to hang, up but was worried what other products I may get for doing so. After being on the phone for another 30 minutes, I tried to cancel my order altogether, but there is no option for that. I wrote down the number & called it, but the recording was that it could not accept calls from my number. I then tried to call the order number again but the recording wouldn't let me do anything as 24 hrs. had not passed and my order wasn't in the system. It did give another customer service number, which I called, but they weren't open. I got online and cancelled my order via the web. Two days later I received the package! I did not open it & called the Customer Service number. They told me to just ship it back unopened and I would not be charged anything. So, I have not seen any bills or shipping charges as I didn't open the package. I wrote on the box as instructed and sent it from my work. It came back as my job is in a different county and was told I had to ship it from my home. I did so, but was billed for the product anyway. I called and they told me that the charges would be reversed. When I checked my credit card, they only credited me for the product, but not the shipping, which was 28.48! For a 6 - 8 weeks delivery that took only two days. I know that when I cancelled, they processed that order immediately just to ding me for shipping. Then, I then received more vitamins! I called customer service and they told me send the vitamins back and that I would not be charged shipping. And the reason I was charged shipping on the other was that is their policy. I explained that I spoke to Customer Service and she assured me I would not be charged shipping. It didn't matter. I called Customer Support again and received the same answer. After calling my credit card company to place a complaint, they received the same information that I did - it's their policy.
12/22/2007 - mia writes:
This is a scam! I thought I wanted to try the product but then decided against it! I then tried to cancel (w/in the 30 day period which they said would be full money back!)Thats a lie because I got some back less s/h! Then I spoke to someone to cancel my order and they did (supposedly)! Now I see my checking account was debited another 19.99! I am very upset that they now have over 100.00 for a product I never even took out of the box! SCAM!!!!!
12/11/2007 - Kathleen writes:
I ordered this product on the two payment plan of 19.99 each plus the shipping and handling attached to the first payment. I followed the program as directed but in 3 weeks I had not lost anything and had in fact gained 3 inches and 4 pounds. I returned the product and still have not received my refund for the first half of the payment and I am now receiving collection letters. I finally called the collection company and told them I had returned the product and still have not received my refund. They told me they don't deal with refund only what Shapely Secrets says is owed to them.
11/8/2007 - Julie writes:
I purchased this product and it's such a scam. I started receiving these vitamins that I didn't even order. I sent everything back to them, but only got credited for one of the bottles of vitamins, because it was within 30 days and go nothing back for the rest. I never received a letter a call or anything about not being able to get a refund. I called them to have them send everything back since I wasn't going to get a refund, because I'm not about to give over $100.00 to them for nothing. At first they told they couldn't send anything back to me and insisted, because it had already been bought and paid for. Never again!!
10/31/2007 - Amy writes:
I purchased Shapely Secrets online. Just the basic DVD, nothing else. My checking acount was charged for 111.80. That's 2 orders. When it cleared my bank I called and was told that until the order processed they could not do anything.So, 5 days later, I called back and then I had to call another number because they don't do customer service there. They finally did issue a refund, 3 weeks later. They never did ship anything, thankfully.
9/11/2007 - Lisa writes:
I ordered this just to see what it was. The woman who developed it looked good for a 60 yr. old but who wouldn't with all the obvious cosmetic surgery! When I received it I popped it into the DVD player and couldn't believe it. What a scam, if you have arthritis do not even attempt these stupid exercises. Only in America can any joe blow make a buck on something as stupid as this. What does that say about us (the people that buy it?) But shapely secrets is laughing all the way to the bank! don't even waste your money or your time.
8/6/2007 - Renee writes:
My Darling Daughter ordered the Shapely Secrets work out tapes and bands for me as a surprize birthday gift; I was called out to the West coast to my parents and the package arrived at my home. By the time I returned, the trial period had ended but it's not my cup of tea so I returned it with a letter of explanation....no reply so far. She also ordered the vitamins for me but they're too much like what I get locally. Their shipping charges on that small box were ridiculous. I paid less than half that to return them. Will I get a refund? Stay tuned for the next installment of 'As Renee Waits'.
7/29/2007 - Gail writes:
I'm a Canadian, and purchased Shapely Secrets online. They quoted a price that included a Canadian surcharge, shipping & handling, and GST & duty. Therefore, I thought my final price would be close to what they quoted. They told me they were shipping U.S. Postal Service which would have been fine. The parcel arrived UPS, and we had to pay an additional $30.00 brokerage. If Shapely Secrets is shipping into Canada, they should know how without expecting their customers to incur additional expense. When I contacted them with the facts and asked them to reimburse me for the brokerage costs, they would only say that they didn't charge it. My argument was the fact that they told me they were shipping U.S. Postal Service and if they had done so, I would not have been charged the brokerage. A $42.97 DVD ended up costing me almost $100.
7/16/2007 - DONNA writes:
I'm not reporting on the service - I'm reporting on the PRODUCT - that I did do the exercises and I did not lose any inches or any weight. The only thing I lost was my time. I did return the tapes and I did get my money back.
6/29/2007 - Cindy writes:
I spent forever on the phone when I ordered this product. The entire ordering process was automated. Mid way through, I wanted to stop the process but couldn't because they had asked for my credit card early on in the process. They the recording kept prompting me to buy more and more stuff. I got really annoyed and felt like I was going to be charged and enless amount and hoping I pressed the correct dial tone to cancel those other promotions. Now I'm still wondering is I'll continue to recieve unwanted packages from them and would have to go through a lengthly process to cancel those. I may just have to cancel my credit card. I'm so irritated at them and at myself for having fallen for the ad on TV.
6/9/2007 - Sarah writes:
I spent 20 mins on the phone in the ordering process with a computer that kept trying to add more 'specials' to my purchase. U decided to keep on since I had given my credit card # out already. 2 weeks later I received my order, and $23.91 added to my bill for S&H. You can get a refund, but they will not refund your S&H or the money you will have to pay to send it all back. So, use it and send it back, but you're still out almost $30 bucks.
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