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7/31/2007 - Mirtza writes:
When I saw the commercial for this product, it seemed like a pretty neat product. I would love to try the product someday. Too bad I never received in the mail.

7/23/2007 - Kelly writes:
Wish I had seen these reviews yesterday before ordering. I just called to cancel my order (under the advice of another poster, I said I was recording the call) and was told the same line as everyone else - cannot cancel the order until 72 hrs. after ordering. I asked how it can possibly be that no one has my information on the system - how could they possibly bill me? I then asked to speak to the billing dept., of course they could not transfer me to the billing dept. or the shipping dept. I informed them that I had already blocked any charges on my card ( I actually had to cancel the Discover card and get a new one as Discover will not allow blocked charges - another winner) and that they would not be able to charge me. She then said she was almost positive the item will ship within 72 hrs. and that if they could not bill me, they would send a bill with the product, and to return the product for full refund. In order to get a written confirmation of cancellation, you have to specifically ask for one when you call after 72 hrs. to cancel. I should have known better - will see what happens after the 72 hour call on Weds. Guess I'll be trying Bare Essentials.

7/21/2007 - T.C. writes:
Do not trust their 30 cancellation policy. I called to cancel the automatic subscription within the first 30days. Was told the subscription was cancelled. a month later was charged and another package sent to me. Called again and was told there was no record of my cancellation and now it's passed 30 days and I'd have to pay for first kit (2nd package) for $100. DO NOT even try the 30 days sample kit.

7/21/2007 - Debbie writes:
I, like you other saw the infomercial and ordered the product. Now, just so everyone knows, the ONLY reason I ordered this make up is that I have used Bare Minerials for several years now and I couldn't be happier but, the Sheer Cover was less expensive and I wanted to try it. SO, I ordered and began to use the product. Problem 1, I live in TX & when you perspire the sheer cover foundations gets blotchty. Cust Svc gave me several suggestions on how to stop this but none worked. When I used the cleanser, my face began to burn and tingle, I thought, "Let me apply the moisturizer they sent to stop this burning" Right? Don't you think that sounds logical?? I followed the directions on the bottle and applied to my face and it began to burn like I was on fire !!!! I got a cool, wet wash cloth & applied it to my face and tried to remove the moisturizer without wiping because that caused sooo much pain.. I had to sit with a cool wet cloth on my face for hours before the burning went away.. My face was RED for days & I looked like I'd gotten a bad sunburn.. My face even began to peel.. I tried to call Cust Svc & that is a joke.. With them, you have to wait wait wait.. It takes them sooo long to answer.. (PS I have been in the Cust svc industry for over 20 yrs so I do know how to treat people). I explained the problem and the person said in a very monotone voice, "Sorry mam, what do you want us to do" I them replied in the same monotone voice, CARE about your customers & since you don't, please cancel my club shipment. I was very familiar with the way they work because I had been part of Bare Minerials club shipmnts for 3+ yrs. I advised the CS rep that I wanted my shiipmnts cancled immediately & wanted NO new product since she said my next order had NOT been shipped yet.. I advised that the company no longer has my auth to bill my credit card. Since I gave my verbal auth for them to bill initially, I am verbally TAKING THE AUTH AWAY. They did bill me for a 90.00+ charge on my cc stmt so there I was on hold with Cust Svc for at least 20 min before I got a rep.. I advised they are billing me for something I do not have & asked for them to remove the charge.. The person argued with me for 30 minutes because she did not understand why I should be due a refund! Smart HUH ??? It took Guthy Renker 2months to finally take off the charge from my credit card... Finally, I do absolutely LOVE Bare Minerals and will not try to order something else because it is less expensive!!! My makeup looks GREAT and I get soooo many complements.. I recommended it to a friend of mine who is a burn patient who tried the Sheer Cover & was unhappy and she absolutely Loved the Bare Minerals. It covered what she wanted to cover and she looked beautiful... The folks at Sheer Cover really needs to learn to handle customer complaints better!!

7/20/2007 - Natasha writes:
After seeing the infomercial i decided to give sheer cover a try, but i'm not naive, i knew from the start that there was a possiblity that it wouldnt work the way they showed it on tv, afterall, products advertised on tv are always over exagerated, but i was still hopeful that it would atleast impress me enough to want to keep using it, but it did the exact opposite, it did exactly what it said it wouldnt do, it came on cakey, the coverage was minimal, and it looked no better than the powders u buy at the drug store for 10 dollars, i'm not saying this prodcut won't work for anyone, cuz everyone is different, but it did nothing for me and after reading alot of reviews on the internet i see it hasnt worked for a lot of people, it's a disappointment of course, but i just hope i'm able to cancel my membership without them charging me another zillion times like they've done to others, (i've heard horror stories of people that have canceled memberships but are still getting billed every month, neways, u might want to give sheer cover a try, but my advice is don't get your hopes up!

7/17/2007 - Anne writes:
When I ordered Sheer Cover, I asked to receive the two lightest shades possible. When I received my sharter kit, the colors were too dark. The kit also contained a brochure with other products offered and there was a lighter shade available than those I received, as well as a lighter concealer shade. The company did send me a full-size container of the lightest foundation. I was told I had to receive a kit every other month and, after 2 or 3 kits, I had enough mineral powder to last a year. It wasn't until this time when I was told that kits could be customized. However, I was told I had to order 7 products, the number one received in the initial kit, just to find out later that I was only required to order 4 products per kit. As well, I did not find out for over 6 months that it is not necessary to receive a kit every other month. In fact, one can order kits as far as 5 months apart, which I then asked for. But, during the 5 month period, I decided I no longer wanted to receive Sheer Cover, so I wrote the company, asking to cancel my membership. I recently received the 5 month kit and, two days later, I received a call from a collection agency, asking for full payment for this last kit...which I did not want. *A Note to All* Sheer Cover is one of a multitude of products promoted by Guthy-Renker. I also ordered the Windsor Pilates system through this corporation. After receiving the intial kit, I was told I would receive one video per month at $19.99. Guthy-Renker mailed my kit in the later part of the month, so I received it just over a week before month's end. A week later, I was charged for a double order at $48.00. When I contacted customer service, they told me that this was a regular procedure for them. To return the DVDs I did not expect to receive until the end of that month, I would have had to get a RMA number, write a letter to Guthy-Renker, stating why I was returning the producta, and pay postage for the return. Needless to say, I cancelled my membership on the spot. I would suggest to anyone interested in ordering a product through this corporation to be certain of all the terms and conditions before making any kind of purchase from them.

7/16/2007 - Bev writes:
I watched the infomercial and I, too got hooked into the whole speel about having to sign up for shipments each three months. I told them that if that was the case to just forget it. So they did send me the sample kit. And somehow I was able to purchase just some of the products that I liked. That happened once. Now I can't get it at all and I am trying to find something comparable to Sheer Cover because I do like it. The ridiculous thing about the way they are doing this is costing them a lot of money by turning people away that only want particular items. I believe ultimately they will go out of business. There's a of makeup companies out where you order what you want when you want it. In fact most do it that way.

7/16/2007 - Sara writes:
This totally does not cover blemishes, birthmarks, freckles or scars. It comes in TINY jars and doesn't even stay on very long. Maybe a few hours. And the fillable makeup brush? HA, that's a joke. I think a monkey could have done a better job making that.

7/15/2007 - Christina writes:
I too fell victim to Sheer cover. I ordered it over the phone and was at first bombarded with information about the product and a number of add ons. I was left a little confused but eventually agreed to the 30 day trial. First they sent me the wrong shade. Then I received a bill for $39.00 but then realized that it said that I would becharged an additional $60 for the product. I called and pretty much got the run around. No one attempted to help me. What a rip off. I returned the product and luckily got my refund. What ever you do, do not order this product!

7/14/2007 - Sharon writes:
I just ordered the product and then I read the reviews on the web. When I ordered I didn't realize that I was ordering continual shipments. So I called to cancel and they told me I couldn't even though their website states clearly that you can cancel your order at any time I couldn't cancel my original order until the goods are received. The reason being that my original order was not in the system and I'd have to wait until the order was shipped. When I pointed this out they said to stop the payment with my credit card company. I called the company and they said this was not possible. Do not purchase this product. You will be in for a very frustrating time.

7/11/2007 - Jennifer writes:
So I made my first purchase on 06/08/2007. When I received the package, I couldn't begin to tell you how disappointed I was. The containers the product came in were sample sized, first off. The lip gloss kit resembeled something you'd get out of a $4.99 little girl's princess purse...and honestly, I wouldn't even pay that much for it. I decided to try out the powder at least. Unfortunatley, I was not satisfied; which isn't a huge problem for me since they clearly advertised a 100% back guarantee. I called them back and requested them to cancel any future orders. 5 days later, my account was charged $97.80 for my next 90-day supply. On top of that, my bank is now charging me a $25 overdraft fee for this unauthorized charge. I called Sheer Cover and they asked me to refuse my next shipment at which point a refund will be issued. I am now disputing this with my bank and requesting them to prohibit any future charges from this company. I suggest you do the same if you run into any problems. Don't waste your time with the Sheer Cover, deal with your Bank. Hope this helps.

7/10/2007 - Marissa writes:
Don't waste your time on Sheer Cover products. I allowed myself to get my hopes up & get suckered into this scam company's products. The products are useless. They don't cover scars as advertised in the infomercial. The worst part is that without your permission or authorization, they will take 97.80 from your bank/credit account prior to the end of the 30 days! On the "invoice" you recieve with your intro 30day kit, It is clearly stated in bold letters, that it is "NOT A BILL", furthermore, no where on this "invoice" is a statement of "$97.80 will be charged to your account." It does state that "your complete satisfaction is important to Sheer Cover and Guty-Renker." I absolutely ban Sheer Cover & Guthy-Renker. They do not care. They just want your money. We shall see if my money is refunded to my account.

7/10/2007 - Gueracon writes:
Report this to the Better Business Bureau! I just submitted my claim because on 4/24/07 I selected NOT to receive multiple shipments when I ordered the "Intro kit" on line. I received confirmation I would be charged $35.90. However, on 4/26/07 I was charged $39.04. I received the shipment and then a few weeks later received another shipment that I had requested NOT to receive (6/4/07 = $46.46). I decided not to go through the trouble of returning it and gave it to charity as a gift. Now I'm trying to cancel and there is no way to do so on their website and I can't get through to the customer service line (800-506-6291). Meanwhile, I changed my shipment date to Sept to ensure they don't charge me for yet another unwanted shipment - however they charged me $29.95 on 7/2/07.

7/8/2007 - Amii writes:
I am so upset. I ordered Sheer Cover, and it was horrible. I felt comfortable because Gunthy-Renker also does Proactiv, and I have been using that for years. I was wrong to assume that this product would also be high quality. I used the mascara, and MY EYELASHES FELL OUT! Please, don't use the mascara. Also, the product made me look like a corpse. It looked like Halloween makeup. It was terrible. It made my skin itch and sting, and I am just sooooo upset. Anyway, I hope someone reads this BEFORE they order this product. (I, too was extremely insulted to see the size of the product I ordered. It was like a sample size.) The whole thing was a bad experience.

7/7/2007 - Anonymous writes:
so I ordered this last night at 2am >.< I should have know better! I had that gut feeling (better known as God) that i shouldnt but i was dazzeled by the price and celebrity endorsment and the product seem to work so well! CRAP! all crap! after reading all these stories my heart just sank, I was so excited to recieve the product and plannned to use it for my wedding if it was as great as it looked....now i know i will go strait to bare essentials which is the REAL makeup i am looking for not the shabby SCAM version!!! I went straight to the heart of things and called my credit card company to completley void out my card and get a new one, I told them it was a fradulent company and so they very helpfully voided the card before this SCAMY SHAMEFUL company's payment was processed, it made the whole mess go away before it got to deep >< i suggest to anyone who still can or has just ordered this product to bypass the refund and cancle my order phase and go straight to your card company with the problem if you can! it is the only way to securley block them from EVER charging you again!! and plus even if they gave my card number out to a bunch of other scams, which is highly probable, i will never have to fear because the card is voided and useless ^___^ I WILL BE GOING TO MY NEWSPAPER WITH THIS! they shouldnt be able to continue scaming people like that!

7/7/2007 - Carey writes:
My problem isn't so much with the product, but with the "automatic billing/shipping" I followed the instructions on calling to cancel enrollment in their "automatic shipping/billing" program, was assured by the call taker that my credit card would no longer be charged, and yet I am still getting billed every 30 days. I have email them multiple times, and am not sure what to do next. Has anyone else suffered from this. I think they are ripping me off

7/6/2007 - Anonymous writes:
I wish I would have read these complaints a week ago! I just received my order today and the pots of powder were tiny! They looked a lot larger on the infomercial. I called and made sure I was not on the auto-delivery and as it turns out I was! I called and asked for my account to be cancelled. I called back an hour later to make sure it went through and it hadn't. They second woman told me that I was supposed to receive my next shipment in three weeks! I told her I had cancelled my account an hour ago and she said it took time to process, I don't buy it but I plan on calling back tomorrow to make sure my account has been cancelled. I also asked for them to send me a letter stating that my account has been cancelled.

7/6/2007 - Ashe writes:
Shear cover is a cheap copycat.Plus they still charge your card even when you are no longer a member.It's poorly made and you can tell just by looking at the texture of it. it's course and not creamy like Bare Essentuals is. you need to have pretty smooth skin though because if you use minerals on blemishes even though it's healthy for them it also draws light on the bump causing extra attention. i also found that my skin is too light for even the lightest shade so i mix the well rested with the light or fairly light shade or sometimes i just go with well rested.

7/5/2007 - Anonymous writes:
I had ordered Sheer Cover and it arrived here about a week ago. I thought I would give it a try because they made it sound so great on T.V. Really, this product sucks and I didn't see the coverage I was looking for. Plus, everything was so small!! I felt like it was a total rip off. Like the girls they used as examples, with pimple/birthmark scaring, ect... It just wasn't working for me, nor does it work like that. So today, I decided to go to Sheer Covers site to see how I can cancel my order. I was glad to have run into THIS site, to find out how many other women like me didn't find this product satisfying. I found out that a lot of people had problems canceling their orders and it worried me a little bit and I called the customer service number right away to cancel. The girl I talked to was very polite and seemed to get everything straighted out for me, answered all my questions, and she "claims" she had canceled my next order, and said that I would be refunded in the next 4-6 weeks and no other charges would be made to my card. I hope she's right, because it seems that a lot of other people didn't get this kind of response when they canceled!!! We'll see what happens...

7/4/2007 - Anonymous writes:
Hi I Ordered the 90day sheer cover got the first parcel thought it was great , im now three months on and im still waiting on my second and third delivery , they cant find any record of my orders but are able to bill my credit card no problem .ive since cancelled my c card incase they continue billing for items that never arrive, why cant they do like the US and have an online customer service rep answer your query there and then instead of sending emails and waiting days for a reply.

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