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6/30/2007 - Anon writes:
Saw this site after just having ordered Sheer Cover. I tried to cancel the order but got a lot of angry/nervous people on the phone saying "they could not stop the order" and could not cancel my membership in the automatic shipping program for 48 hours. It was the same story for four days. I put a hold on my credit card and that did put an end to it, never rec'd anything or heard any more about it. I believe that they cancel the order if your card doesn't process; an operator said they would ship it with a bill. It would be better if they allowed you to cancel an order, then you wouldn't feel like you'd been duped into anything, and might even try it out, not fearing you're going to face terrible trouble getting out.
6/29/2007 - Heidi writes:
Contrary to most of the previous complaints, I actually was happy with some of the sheer cover products i ordered. the concealer matched my skin perfectly and this one shade of powder gives my face a nice glow. so i didn't get upset when the next order came automatically...but this last time, something wasn't right. the concealer didn't look the same on my skin as it did before and it felt funny. it didnt look natural at all. after inspecting the item, i realized that the old products read "made in U.S.A." while the new ones are maked, "made in China"!!!! i dont care where its made, but only a deceitful company changes its products and tries to pass them off as the same thing. and most importantly, im not going to pay all that money to wear cheap, low-quality makeup!
6/29/2007 - Jenna writes:
I ordered sheercover two weeks ago and never got my order. I was told that I was going to get my prder in 3-5 buisness days because of a free upgrade to priority shipping. I read some complaints on this site and realized that I may have been scammed. So I thought about it and I realized that the lady that took my order didn't even ask me what skin tone I had. Then I knew for sure that I would never get this product. I have been tring repeatedly to contact someone and have them cancel my order but to no avail. So please if you are interested in trying this product-DON'T!!!!!! It is a scam.
6/28/2007 - Melanie writes:
Hi, I'm very disappointed about my sheer cover order that I placed over the phone last month. I was told that I'll be receiving them in 5 - 10 business days. Anyways, I received my bank statement last week and it shows a debit of $45.90 for sheer cover which I ordered them. However, its almost a month already and I still haven't received my order yet. In fact they don't give confirmation order, I don't know why. So, can somebody please check if they ship my order to this address: P.O. Box [] Thank you, and I hope to received them soon.
6/28/2007 - Celeste writes:
I also got tricked by the hidden statements saying that you would receive additional product (and be charged for it) within a month. I called Gunthy Renker and spoke to a CSR who told me I could ship the product back to them and be credited in 6-8 weeks, but if I wanted proof that I had sent it back I needed to pay for shipping and get a receipt. I asked if she actually expected me to pay for product and wait 2 months for a refund when I was unhappy with the product and was unaware I would receive additional product a month later. She told me that it was on my invoice (the one in the box). To that I told her that we both know that NO ONE reads the packing slip that comes with a purchase and asked to speak to someone who could credit my account immediately. She was very professional and told me she could do that for me. Apparently (if she wasn't lying), I can except my refund for the 2nd shipment in 3-5 business days. I will keep a close eye on my statement. My advice, if you talk to these people, do not let them off the phone until they give you a refund immediately. Do not let them talk you into sending the product back and waiting 2 months for a refund you will probably NEVER receive!
6/27/2007 - Jeanette writes:
Sheer Cover -- Sheer terror!!! DO NOT waste your time on this product! I ordered like so many others from the info commercial a few weeks ago. when I still had not received my product I called their customer service department to ask where my order was. They told me that it would be mailed out in a week as some of the products were on back order still. I told them to just go ahead and cancel my order then (by then I had stumbled upon this site). Sure enough, I was told by the customer service person that they could not cancel my order because it was in "prep mode"... whatever the heck that means!! I said, why is it that you can't cancel my order when it hasn't even been mailed out yet? She told me it was their "policy". Give me a break!! I told her as soon as I received the product I was going to ship it right back to them. I suspect after reading all these posts from other disgruntled consumers, that they will give me the same run around with regard to getting my money refunded. I will surely post what happens. I think they are a bunch of rip off artists! My advise is to keep your receipts and detailed records of conversations. Report them to the Better Business Bureau.... it them where it hurts the most and spread the word to everyone as to what a rip off they are!! I think this would be a great story for Oprah... TV scams! I'm going to write her! Jeanette
6/26/2007 - Anonymous writes:
I have too been scammed by this company. My story is identical to many here... I told them NO to the auto-club and was billed anyway. When I tried to cancel I was told that my order shipped 2 weeks ago (right.. they shipped an order that had not yet been billed) and that ALL installments would have to be paid before they could cancel the order. Ladies, here is Leeza Gibbons website. Please email her and let her know how unhappy you are with this company. Also... if you go the the BBB they will help you. That is how this company keeps their top BBB rating.. they will cooperate. You must fight back folks!!! Email Leeza and let her know! Here is the link...
http://www.leezagibbons.com/ there is an email me link at the top! Come on ladies fight back so others will not suffer the same fate!
6/26/2007 - Sharon writes:
Used the intro pack..the product is fantastic, however two small containers only one of which I could use, the other was too dark. Rang to change next one coming to a medium, "oh..I'll have to cancel the other customer number and start again"...it was all down hill from there. Lost kits, wrong price after promising the intro price again, wrong credit card number, wrong color..again, etc etc all over about 3 months. Gave up and canceled everything. Buy it [] out of the U.S.(From [])
6/23/2007 - Molly writes:
I tried to place an order for Sheer Cover today. When I asked the Sheer Cover representative for a confirmation number, she said that there was no confirmation number. After 24-48 hours, I could call customer service 1-800-506-6281 to check on my order. How can I check on my order with no immediate confirmation number? It's like purchasing something without getting a receipt. Calling 24-48 hours is like saying, "If you come back tomorrow and talk to my manager, she'll give you the receipt." When I asked the Sheer Cover representative to cancel my order, she said, "Sure. Have a nice day." What about professionalism? How about saying, "Ma'am, your order has been cancelled" or "No charges have been made today." I hung up the phone, feeling like Sheer Cover is not a trustworthy company. Feeling uneasy about what just happened, I decided to read reviews about Sheer Cover, which brought me to this site. I took the advice of one reviewer and immediately called my credit card company. I also agree with other reviewers - these celebrities should be ashamed. Leeza Gibbons, Melissa Gilbert, and Alyssa Milano might think it's a great product, but if the business aspect of Sheer Cover is untrustworthy, they should seriously reconsider standing behind this company.
6/23/2007 - Jojo writes:
i just placed my order for sheercover15 mins ago and then i stumbled upon this website. i called them right away and said that i wanted to cancel the order. she informed me that i would have to wait to get my order and then return it because it had already been processed. she also told me that because i ordered online i would have to call back in 72 hours and cancel my membership in order for me not to receive any other products from them.... this sucks!
6/21/2007 - Laura writes:
I've seen sheer cover advertised for some time. It seemed like a great product so I thought I would give it a go. I have acne scarring and discolouration, neither were concealed. The powder doesn't reflect the light and distort the flaws it sits in them. I was so disappointed by this product as I had high hopes. It's comparable to any product in the supermarket....not worse and certainly not better. Laser here I come!!!
6/20/2007 - Anonymous writes:
I ordered Sheer Cover off the Internet just a couple hours ago because I always wanted to try some sort of Mineral make-up. However after the order, I ran into this website. Too bad, I didn't see this before. Anyways, after reading the complaints, I decided to call my credit card company and have them refuse anything from Guthy Renker or Sheer Cover (I don't think they've charged anything on it yet). Then I called Sheer Cover to cancel the order. Lo and behold, the guy tells me that I'd have to call back in 72 hours to cancel and by then they've already shipped the order. Then I told him that I've already blocked my credit card and then he says that they would probably have to send me a paper bill. I hung up with him and then called back my credit card agency and told them to go ahead and put the card on hold so they can't charge anything on it. We'll see what happens. This company sounds like a big scam and whoever heard of waiting 72 hours before canceling? What a stupid rule! That's how I guess they have time to charge you all kinds of $$$. Anyways, I agree with everyone else. BEWARE of SHEER COVER!!! If anyone wants to try decent mineral make-up, I read alot of good reviews on [].
6/20/2007 - Sharon writes:
I also ordered this product and found that it did not cover my flaws or make my face look flawless. The size of the pots on T.V are very deceiving from what you actually get. I also asked that i not be a member and just found out I got charged $112 for product i never asked for nor have received. This product is a scam and I'm really disappointed in the celebraties vouching for this product. This product is not worth anything, i 've found drugstore brand to be more reliable.
6/20/2007 - Chiraz writes:
Thank you all for sharing your experience. I wish I read this 3 days ago. I was watching Sheer Cover on TV and was impressed, so I called and I ordered the $29.95, the next day I went online and I found out that I will be shipped another kit in 16 days, I felt there is something shady so I checked this bloc. After reading what people wrote, I run to my phone, called them and before giving any information I said, this call is recorded, is that a problem, the guy in costumer service went silent for a sec then said, oh no, no problem. My questions were very direct and clear, I asked if I would be charged for anything else besides the $35, also asked if I will recieve any kit by mail and asked to pay for, and how can I cancel any membership I might, unintentionally, have been subscribed. He was very helpful and give me all information needed. Well I hope this work though, I hope throwing out that the phone call is recorded helps. Thank you all again
6/20/2007 - Marie writes:
I also was scammed into buying the product Sheer Cover. the product did not work at all like the advertisement, but I thought Ok, i am out the $32.00, I have learned my lesson. But, less than a month later, another unrequested shipment arrived and was charged to my credit card. I was furious, I did not ever ask for or authorize another charge to my card. I sent the product back for $7.00 and decided I would sent my original shipment back also. When I spoke to someone on the phone, they were extremelly rude to me. I am very disappointment, Lisa Gibbons should be ashamed to endorse this product!!!
6/19/2007 - Shelly writes:
Saw this advertised in the UK for £29.95 + £5 P&P on a popular channel during the daytime. I have a small red scar on my chin that I usually need liquid foundation to cover. Due to the respectability of the channel, and the actors promoting the product I thought I was in for a good deal. Instead I received 3 lip balm sized pots of coloured powder that looked and felt no better than the cheap power you can find at a local drugstore. It did not cover my scar at all, in fact it got into all the dents/creases and made me look like my face was cracking. I specifically asked on the phone not to join the "membership". but lo and behold, I was signed up for it anyway, and already almost £100 has been taken out of my account, I called to cancel, and still have not received either the products or the money, like most people who have written into this site. I would encourage people to report this to the TV channel who shows the informercial, as well as your local authorities. I just wish I had found this site sooner! Stick to in-store brands you can try-before-you-buy (testers), or brands you can trust!
6/15/2007 - Anonymous writes:
Sheer Cover is not super special - for the starter kit, I wasn't too disappointed, but wasn't overly pleased. But, when the next 90-day supply came just 3 weeks after my initial order I called to increase the number of weeks between shipments, still not realizing the $34.50 taken from my debit account was just the FIRST of THREE payments - UHG! Their advertisement is not clear and their product is NOT worth the $!
6/13/2007 - Sandi writes:
I ordered sheer cover from an infomercial back in Feb 07. I was asked if I would like to try Vitapower vitamins for 1.00 plus shipping. I agreed only to find out that they automatically enroll you in some type of membership program where they take $70 a month from your bank account w/o out notification or permission. When I called to see about returning the product, I was told they would only give me a partial payment back and no shipping and handling would be credited. I was charged over $190 altogether and only got part of my money back after calling them on a recorded line and threatening them with a lawsuit.
6/11/2007 - Maralyn writes:
One day as I was watching thier TV commerical, I was impressed, and thought I would try this product and ordered it. My first time ordering off an infomercial. I would try this one for the great advertised price of only $29.95. The make-up is not good; not nearly as effective as it was on the video. Then, less than one month after ordering it; I was then sent another batch of it with a bill for $97.80. I have phoned them to ask for these three charges (totally $97.80) be removed from my card- they told me they can not see these charge! I have stopped payment through my credit card agency. I have reported them to the credit card agencies. I would not recommend this product to anyone. I did not know I would be paying $97.80 for 2 small containers of powder and once concelear after I paid$29.95 for the samll amount they first sent to pull you in- without ever letting me know that first.
6/11/2007 - James writes:
my partner bought this product off a TV Commercial back in april 2007 as a one off payment £19.95 i now find i am paying for this on my bank statement every month i have had to change all my debit cards and bank account to stop these conmen from taking anymore money for something my partner has not received. also do what i have done REPORT THIS COMPANY TO YOUR LOCAL POLICE FORCE AND TRADING STANDARDS OFFICER FOR INVESTIGATION WE HAVE LAWS IN THE UNITED KINGDOM AGAINST PEOPLE LIKE THIS. WITH YOUR HELP WE CAN CLOSE THIS COMPANY DOWN AND PUT ITS PEARSONAL IN JAIL WERE THEY BELONG
THEY ARE ARE MAKING $MILLIONS OF YOUR HARD EARNED CASH DONT LET THEM GET AWAY WITH IT JIM
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