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3/5/2007 - Kelly writes:
I tried the make up it was ok . But no where near as good as Bare Minerals. And I shipped it back a month or more ago and still have not been credited back and they were not supposed to auto ship a thing. And they did May be if we post this Leeza Gibbons will get tired of her site be hit with this and do something about it. Leeza Gibbons: []
3/1/2007 - Tara writes:
First I have to say that I do infact like the product, so much so that like and idiot, I ordered it again. I thought that I wouldn't get caught in the shipment scam again. Boy was I wrong. After canceling the first time right after I ordered it. I was told the smae thing about having to wait for the "membership number". So I figured I would try it. I did try it and liked the coverage. Even if it made my wrinkles stand out a bit more it covered the red from my rosacea. I did cancel after the first shipment because come on who spends that on Makeup. Finally after 4 MORE shipments and the hassle of returning it was cancelled. A year later I was asked to be in a wedding and needed the coverage again. So the whole thing started again. The Customer Service is woefully lacking in any skills other than to say Hello. I secretly think that they are bringing home great bonuses from all of us. I will never order from this company again!
2/25/2007 - Carol writes:
Ladies and gents, Right now I am in the middle of trying to resolve the same situation as mentioned by many. The telephone operater was told repeatedly by me that I was not to be enrolled in any autoship club. She assured me that I would not be. Then I read online the reports on this site and got that sinking feeling. I called back within ten minutes of my order and was told I was enrolled in autoship and nothing could be cancelled. Now I was on a mission. I started on my quest and would not take any stonewalling. PLEASE KNOW, this is not about the product, but business policies. You need to call/write directly to the corporate office which is GUTHY RENKER 41-550 Eclectic St. Suite 200 Palm Desert, CA 92260 ph 760-773-9022 fax 760-773-9016. Go online and read about the company and the founders. As stated in Advertising Age, May 02,2005," ...the company started to shift to products that would be replenished on a regular basis, a way to ensure ongoing revenue streams ..."Also, in the same article..."Guthry was involved in the creation of the industry's first trade group,which crafted industry standards. The goal was to fend off regulatory concerns over deceptive practices." Now, we can see that we are really up against a contrived( a polite word)business practice that has taken on a life of its own and is taking our credit cards hostage. We must continue to fight this practice and this company. As of now, I am daily checking my credit card and will see if they follow through with the guarantee that my credit card will not be chaarged for original purchase. I have alerted my cc company as to my dispute. I am watching for the posting. Even if this situation is resolved as the company promised,( which I doubt) I will continue with paper, email,phone correspondence to put the company and Mr.Renker and Mr. Guthry on notice. I'll follow up this email with my results and any specifics as to the corporated people with whom I spoke.Also. can we start a list of other palces to report this company, such as BBB? Let us not put up with fraudulent companies stealing our money and good sense.
2/24/2007 - Rick writes:
This company has sent my wife a new box of the overpriced make-up despite a call to the company to stop all further shipments. About three weeks ago i was looking at my online bank statement and seen that a charge was about to post the next business day. I called my wife and she in turn called the company. The charge disappeared from my statement. Yesterday I seen another box outside of my door. WOW!! Everyone, please take the time to file a complaint with the BBB. Because of the lack of feedback from those of us who Sheer Cover has tken advantage of they enjoy the highest rating for a company. Let's get out the word to all who post here to file a complaint TODAY!! I will send this box back on Monday with every means to track and have it signed for. God bless you on you dealing with this company. I cannot understand how the operators can stand to work for a company who will daily rip off their customers with brazen lies. Rick.
2/24/2007 - Anonymous writes:
I ordered online today and just 5 minutes later read all of the complaints. I freaked. I called and tried to cancel membership (site says "you can cancel ANYTIME) and I reminded them of that. Was told I wouldn't have a customer account number till 48-72 hours. Asked for a supervisor...I made it clear no charges should be on my account till wednesday cuz w/out a customer account number I wouldn't expect any charges on my visa till Wednesday...She himmed and hawwed then said that may not be true. I said I will call you Wednesday, get my account number to cancel my membership, record the call, contact my attorney, and make a report to the BBB at that time. Himmmmm, she said maybe my order wouldn't even go through due to a glitch in the computer..I said that would be great if the order hadn't gone through. I wonder if, by some magical coincidence, my order would dissapear and not go through. I will contact visa on Wednesday and tell them any further charges from Sheer Cover are UNAUTHORIZED CHARGES. IF YOU HAVE COMPLAINTS CONTACT THE BBB. You can file a complaint online...This place only has 48 complaints so DO YOUR PART and report them. And tell the Customer service at Sheer cover you are recording the call when you speak with them. Good luck. I will accept the first 29.00 shipment if I get it but NO MORE. Then I'll get it off ebay if I like it that much. But read the fine print because it DOES say that you will be enrolled in the membership and will be billed EVERY Month. Even if you only get product every 3 months. THATS PRETTY EXPENSIVE MAKEUP.
2/23/2007 - Maria writes:
I ordered a starter kit in November and actually liked the product. I reordered in January and was billed for something I never recieved although it was "on it's way" for 4 weeks. When I called for the 3rd time in February, they said it was returned. In my second order they billed 2 of the 4 items at a higher price. Through all this I have spoken to 5 different people. The shame is that I like Sheer Cover but all these billing and customer service issues make it not worth it. I plan on canceling my "membership".
2/19/2007 - Lacey writes:
Of course, the same thing happen to me. I just want to post the 800# again. (800) 506 6281. I knew something was wrong when the website does not list a # and I even called information. What a suprise. No # was listed. This really pisses me off. I am going to stay on them. Don't give up.
2/12/2007 - Anne writes:
When I called to order a TRIAL shipment of this product, I specifically stated that I did not want to enroll in subsequent automatic shipments. But I just received a 2nd delivery and a bill which had already been partially charged to my Amex. I called and was told that I had to mail product back (at my expense,) and that it would take 6 weeks for my account to be credited--WHY? What a scam!! Why is this legal?
2/9/2007 - Norma writes:
Got a trial, then they send repeated shipments which were not ordered. Their website did not take instruction s and they do not list a phone number. This is a crude, rediculous way to do business. Tried to cancel, and they won't take my e-mail. "Contact us" seems rigged to not "submit." What a bummer program from my perspective.
2/6/2007 - Bobbi writes:
I ordered this product a few months ago over the phone. I have not recieved it, but then again my credit card wasn't charged so no harm there. I just think their customer service stinks if they don't bother to process orders.
2/6/2007 - Chris writes:
I NEVER enrolled in this monthly program. I simply paid for a trial. Suddenly I started receiving shipments and called to cancel something I DID NOT ORDER. I was told to mail it back and get insurance. I said I was going to REFUSE IT since I did not order it. I was told by Sheer Cover that "the post office just puts those packages in a warehouse and you will still be responsible for payment." THAT IS AN OUTRIGHT LIE. They just don't want to pay for return shipment for their SCAMS. My story is the same as everyone else's but I'M NOT going to let up. This company uses unethical business practice to sell a crappy product. LiZA Gibbons should be ashamed.
2/3/2007 - Angela writes:
All I have to say is Wow! I cannot believe that this company is continuously getting away with such disgusting behavior. I will make this short and sweet- mostly because everyone else's story is exactly like mine!!! Leeza (come on- your name is Lisa) Gibbons should be so ashamed of herself. She has to know how incredibly awful this company is. I guess it shouldn't surprise me, though. Please- ladies- do not give up. This company is ridiculous and unbelievable! None of us are idiots. We simply wanted to look good. No matter what anyone says, I have NEVER encountered any problems with Bare Encentuals. In fact, no other company has treated me like this. I cannot say this enough- LISA- stop using your face to endorse such ugliness...
1/31/2007 - Pam writes:
Horrible, horrible company. I have spent one whole year trying to cancel. I've packed everything up, but never saw any refund. My understanding of mail order items is that if you cancel but they send it anyway, you are under no obligation to pay for it. I have sent emails and packed up each and every box they've sent. I am getting ready to cancel my credit card to protect my finances. My personal experience was that the sample kit had good make-up in it, but when the next box arrived, it was not the same stuff. It really wasn't. I tried to cancel then, but as everyone here knows, they just keep billing every month. These are some wicked people in this organization. Never, ever purchase this crummy product or they will be after you forever!
1/29/2007 - Jamie writes:
I ordered Sheer Cover on a whim to try it out. I didn't sign up for their monthly subscriptions. But about a moth anda half after i the first set came i saw an unauthorized charge on my account not for the original 29.99 but for 37$. I e-mailed but received no response. It is nearly impossible to find a customer service number on their website. The company still hasn't refunded my money and have since charged my account again. I am EXTREMELY DISATISFIED with sheer cover and will never order again.
1/26/2007 - Kathy writes:
I bought Sheer Cover but told the operator who took my order that I did not want to be placed on an automatic shipping order. They ignored me. Even though i callled and complained, they still sent more products. I paid for the first two shipments, and , as I was instructed, I returned the third shipment. However, Sheer Coverage claims I have not returned the products so they have turned my bill over to a collections agency. This company is a fraud. The product accentuates wrinkles; they make money by ripping people off.
1/25/2007 - Susana writes:
This is by far a horrible product. First of all it is NOTHING!! Like they make it out on television the make up is of very poor quality. I was very disatisfied and called to cancel right away since then I have been charged FOUR TIMES on my credit card for a product I have not even received. I have been holding on my phone for 30 minutes to speak to some one about getting my money refunded. Please stay AWAY!! From this horible product.
1/19/2007 - Junie writes:
Sheer Cover has the worst customer service I've encountered. I ordered this product in an effort to stop using liquid foundation. It did not work as promised, so I tried to cancel. The customer rep. basically tried to pressure me into staying with the CLUB. I told him no, thank you, and to cancel my order. That was in April 2006. January 18, 2007, I received a package from Sheer Cover. I returned it immediately and wrote on the sides Return and Cancel. If that doesn't work, I'll have to try and call them and cancel that specific credit card. Very Bad business practice.
1/17/2007 - Gail writes:
Makeup was mailed to my residence during a serious health problem in my family.I did not order this makeup.Started receiving bills for it.After family member died, I had time to mail back the two kits, which were unopened to Guthy Renker.I still received bills for makeup. I have called them, emailed and written. Can't get through to them. Now, they have turned me over to a collection agency for $37.90. In my phone conversation with these people,they tried to tell me I had ordered from them before and charged to my Visa card.I told them I had never had a Visa card. Only a Master Card from when my husband was working with a union.They wanted that number. I told them NO WAY!! I am really upset that I've been turned over to an agency about a bill I did not incur and have attempted to explain to these people and they do not care. It might not do any good whatsoever, but I filed a complaint with the Better Business Bureau this morning.If this were the best makeup in the world and made me look 16 again, I would not purchase it simply because of this company's integrity. They don't even try to listen.
1/11/2007 - Christine writes:
I ordered sheer cover back in 8/06 and decided I did not like it, I returned the package and cancelled by customer service the order. It took over 3 months for my account to be credited. Since then, they have charged my credit card 3 different times for the monthly order even though I have cancelled 3 times, both written and verbally. Today I find out they charged my account yet again and this time my account is overdrawn and have cost me more money...... I am calling yet again, cancelling my credit card and contacting the BBB and the attorney general.
1/10/2007 - Anonymous writes:
I ordered Sheer Cover at the beginning of 2006. I actually liked the mineral foundation and the brushes so I decided to budget the $29.95 per month for one year. However at the end of December when I added it all up I discovered they were charging my account 5-7 days earlier every month, so that they managed to charge me 13 times instead of 12 times for the entire year. This practice is not only ethically wrong-- it's also legally indefensable since in every format-- TV, website, phone and on the invoice, they advertise the club being $29.95 per month. I am requesting a refund for the last charge, and have also filed a complaint with the Attorney General's Office as well as the BBB. I have to say however, they were very clear on the phone about the auto-shipment policy, i.e. the onus is on the consumer to cancel their account if they don't want to get shipments after the introductory package. Don't get me wrong-- Sheer Cover is a bad company trying to rip people off, but they're also counting on consumers to not be careful when they place their orders. My advice is 1. Always take notes when you call and keep a log of all calls. 2. Record calls if they are not following through (you have to tell them and obtain their consent first) 3. Follow up with written corespondence and keep a copy. 4. Report the charge to your credit card company and include copies of your supporting documentation.
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