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10/13/2006 - Pia writes:
I ordered this product just 2 weeks ago. I called and the representative tried to sell me about their home delivery program. I said no because I don't want to be billed monthly on my credit card. Again she tried to sell me about their additional shipping and handling so instead of waiting like 3-4 weeks it will be delivered in 5-7 days. I finally said yes because I was having a pimple break out and in a few weeks I'll be having a job interview and a party on October 14, and that is gonna be tomorrow. I just had my job interview yesterday and guess what, no sheer cover arrived and it's been two weeks now! I was so frustrated,I went to their website and I can't find any number to contact them, so I just did it through email and after a few minutes they responded that it will be answered in 3-4 days! Well, I don't want to wait that long since they charge me for the extra shipping and handling I was expecting it will be on my doorstedp as they tol me.I went to google to search their 1-800 number. Blessing in disguise I read about the infomercial scam about sheer cover and read the complaints. I felt really bad and I'm hoping that it would not happen to me and I feel so bad with the complainants too, how could this company do this! Finally, I found their 1-800 number and asked KAREN about my order, I told her that's it's been more than 7 days now and no shipment has arrive. She got my name and address and she said my order was"backordered" because of too much demand. They got my phone number, my email add, my home address and they did not even bother to tell me about the delay. I told her that they should not charge my credit card with the shipping and handling and she said she will process it. I'm keeping my fingers crossed and wait. Thank God,I read about the infomercial scam through google. I'm still waiting for my package and see what will happen next.
10/11/2006 - Kathy writes:
I saw Sheer Covers infomercial in June and thought I'd like to give it a try. I finally received my first shipment, tried the product for a few days and I wasn't impressed. I also wasn't impressed with the fact that I would be receiving more packages. I did not realize this when I had ordered it. I thought it was a one time thing so I immediately returned the package and called them to cancel. The woman I spoke to told me it was no problem, once they received the package they would issue me a credit. Well, on July 13 they charged me again for $43.84. I called them again. I spoke to Heather who told me that a second package was on the way and that she could give me a credit for my first package but I would have to return the second one to get the second credit. Fine! So on Aug. 11 I got another charge on my credit card for $50.04. I called again and the person I spoke to that time just told me the same thing. By Aug.25 I'm still waiting for this mysterious 2nd package so I call back again. I spoke to Jennifer this time who told me that if I don't receive the package by the 28th then for me to call back and she'll credit me the 43.84. Well the package showed up finally and I returned the same day, Sept.6. Two days later they charge my credit card again for 34.39. When I call back that person told me that they can't issue me any credits until they have charge my credit card for the full membership. So I check my credit card statement today Oct.11, 2006. They charged my credit card one more time (I hope) 34.54. So I called them today to get all four credits that they owe me. Jennifer (again) tells me that until the warehouse receives my package she can't issue me any credits. I told her when I shipped the package. She told me that it usually takes 4-6 wks and that I should have all 3 credits on Tuesday. I said what do you mean 3? I have 4 charges to my credit card. She told me that the 50.04 charge, she has no record of. I couldn't believe what I was hearing. Needless to say I was fuming. So I called my credit card company (for the second time about this). They told me to wait until Tuesday and if there's no credit then they'll take care of it for me. I will defineately not be ordering anything from an infomercial ever again. Lesson learned.
9/16/2006 - Tiffany writes:
I purchased the Sheer Cover make up in May of 2006. I was billed on 6/1 for $35.90 and received my make-up in the mail not long after. However, in July I received yet another set of make-up. After receiving the 2nd set of make-up and being charged $37.90 on July 10, I went online to your web site realized that it was a 90 day package and I thought it was only supposed to be a one time thing. So after receiving the 2nd package and going online I called and canceled the account on July 31stt. On August 7th my credit card was charged a 3rd time for the amount of $29.95 and did not receive any make-up. The first thing I did was call my credit card company and file a complaint. Citi Card told me to also call Sheer Cover and see if it could be fixed by you. Citi Card then gave me a credit of $29.95, reference # Y9111931 (shown on the Sept. statement). I then called on Aug. 25th and spoke to Denise and she stated that because it was Sheer Cover’s mistake that my credit card was billed after I closed my Sheer Cover Account that I would be credited back the full amount of $89.95 and $7.95 shipping and handling for the whole 90 day package and when I asked if I need to send back the make-up I was told no. After that I kept an eye on my credit card account waiting for the credit…It never showed up. I was told that it would take 3 to 5 business days. So I called back yet again on Sept. 5th and spoke with Tammy who was trying to tell me I was wrong about all of the above and I told her that I wanted to speak with her manager because it is fraudulent to charge the credit card attached to the account after it was closed. She then put me through to Andrea who stated that the notes on the account that Denise had written contradicted themselves so that it was confusing Tammy. After she stated that she said that Denise had processed the credit incorrectly and that she, Andrea, would fix it and that I would not be credited the full amount of $89.95 and $7.95 for shipping and handling. When I looked at my statement today 9/16/06 I noticed that I was only credited for the $7.95 and $59.90. I called AGAIN and spoke to Mike who I told up front that I would need to speak to a manager regarding the credit to my account. Mike then wanted to know what it was regarding so I went ahead and told him all of the above. After I had told him he stated that he saw I was only charged for the first set of make-up. Which I then told him was incorrect and that I would like to speak to a manager. He then put me on hold then came back online and told me that I needed to fax over my credit information to the billing office and that they would look at it. I then told Mike that I have no problem sending over my information but that I had asked for a manager and would still like to speak to one. He put me on hold again and got the senior Supervisor named Ray on the phone. Ray told me that I was credited the correct amount of $59.90 and the $7.95. He stated that I would not see the remaining $29.95 because it was done on their end before I was charged on my credit card a 4th time. This however is not what was relayed to me. I was told that I would be credited back for everything meaning to me the 1st and 2nd set of make-up and the charge on Aug. 7th. I was not told that I was not receiving a credit back for the first set of make-up and I was not told that the next set of make-up was just one of three being sent out to me and would finish billing in Sept. I found that information out from Ray. I told him that I did not want to wait 3 business days for billing to contact me back and tell me that on their end the credit was right. I then asked for Ray’s supervisor, he put me on hold. Ray then came back on line about 5 to 10 minutes later and told me he was having a hard time getting a hold of a supervisor and I told him I would wait. The below is what their system shows. First Purchase of make-up $35.90 Then a 90-day kit would be sent out 1st of 90 day kit charged at $37.90 2nd of 90 day kit charged at $29.95 3rd of 90 day kit charged at $29.95 The last of the 90 day kit would have been charged in Sept but they evidently took care of it on their end before it charged my account. I was unaware of this 4th supposed charge and did NOT know that is would be deducted from the $89.95 credit I was supposed to receive. After speaking to Ray he put me through to Fatima another Senior Supervisor, this was not exactly what I had asked for, so AGAIN I have to explain my situation. FATIMA kept telling me I was wrong and then she started twisting my words around. All in all I was told my credit card would be credited $89.95 and $7.95 for shipping and handling by Denise and Andrea. It was never explained to me that there was supposed to be another $29.95 charged to my account that they would take care of on their end and that I would only receive $59.90 of the $89.95 and the shipping and handling of $7.95. Sheer Cover misrepresented itself through its customer service and senior supervisors.
9/13/2006 - Marianne writes:
I saw this product during an infomercial and called to order. During the phone conversation I was asked if I wanted to join their monthly 'club' whereby product would be shipped on a regular basis and I would be charged via my credit card. I stated clearly, "NO!". As a first time user I wanted to make sure their product was acceptable before making any long-term commitments. Three weeks later the ordered box arrived and I was mildly impressed and interested in a couple of items but the 'packaged' contents also had items I didn't use. I don't really like paying for stuff I'm not going to use but thought of it as a lesson learned. Three weeks after that ANOTHER LARGER! box arrives without being ordered. A quick check of the charges on my credit card indicated that they had charged me $60 in July 2006 before shipping the box. I promptly called them. They said it was their mistake, I should return the box and they would reverse the charge. I returned the unopened box to the company with 'RETURN TO SENDER' and 'DON'T SEND ME ANYMORE!' written all over it. I even got a receipt from my postal clerk to confirm that I had returned the box to Sheer Cover. A couple of weeks later I started looking for the reversed charge on my credit card. After four weeks (now August) I saw ANOTHER $30 charge from Sheer Cover. I called the company again. Again they apologized and told me that I would see the reversal. I also called Visa and reported the company to them. Well, guess what? It's September, so far no reversals and there's ANOTHER $30 charge on my credit card! That's a grand total to date of $120 (apparently all related to that unrequested box I returned) for something I told them NOT to send me! I will NEVER pick up the phone for an infomercial again. NEVER, EVER, EVER! Any company trying to sell their wares via infomercial can thank Sheer Cover for tarnishing that venue. Well... I guess its time to pick the phone and call Sheer Cover for the 4TH TIME !!!
9/11/2006 - Amanda writes:
I ordered this product and was very dissatisfied. I attempted to cancel the order online but received no response. My credit card was charged in full for the product at first. This is not what I been told. I was told I was to be billed in monthly installments. Took 5 days for the money to be put back in my acct. After cancellation I was billed again for the full amount. When I called customer service I was told that they had no record of my cancellation and I would have to wait until I shipped the product back before I could get a refund. Funny since I never wanted the second shipment in the 1st place. The customer service reps were RUDE. This product is a rip off DO NOT ORDER.
9/4/2006 - Gabrielle writes:
I'm truly dissapointed in this product. The makeup was horrible, it smells like clay, and looks like it on your face too. NOT THE NATURAL LOOK LIKE LEEZA GIBBONS PROMISES!! Unsatisfied with the product, I tried to cancel my UNWANTED subscription. The website doesn't give you a phone number to call, but only an email inquiry option. My credit card gets charged every end of the month for this product, and I cancelled at the beginning of August. I received an email stating that my accout has been cancelled that following week (Aug 13). This month my statment stated that I was charged AGAIN by Sheer Cover on August 28th!! I email CS again, and they stated that my account was closed on the 17th, and that the charge on the 28th would be the last charge. WHAT PART OF CANCEL DO YOU NOT UNDERSTAND?!?! This is a TRUE SCAM!! What honorable company CHARGES YOU ONCE MORE after you have cancelled??!?! It doesn't make sense at all. I don't want your horrible product, and no I don't want you to send me yet another package to further demonstrate the ineffectiveness of your make up. DO NOT ORDER SHEER COVER!!
8/26/2006 - Deirdre writes:
Product was barely acceptable. It was definitely not superior to any similar products I have used. I tried to cancel. No phone number on the website. I had kept all my records. I called. Was told all was cancelled. Still rec'd second shipment of a product I didn't want. Called again to complain, was told to ship it back. Told them I could not be bothered enough to do that, but, to please cancel my subscription. Then was billed twice more. Have called AGAIN and told again that I have been cancelled. They rope you in with a FORCED subscription and then they don't want to let you out. Melissa Gilbert and Leeza Gibbons have lost any credibility. This company in unethical.
8/24/2006 - Anonymous writes:
Terrible product, I saw wrinkles that I'd never noticed before. I have oily skin, but it still looked caky. You're automatically enrolled into their continuing program, where you get billed every month. Now why would they do that unless they were SURE you'd NEVER buy the product on your own again? I asked them not to send me the product two weeks before my second shipment was due, but they said it had already been invoiced. So I received a 3 month supply, and was charged for it. I'm stuck with the first shipment, but I am DEFINITELY returning the 3 month supply. I'm extremely skeptical of the good reviews the product receives. Didn't find a single bad review when I was ordering the product, but it seems now that most people share my opinion. I think a lot of the reviews about this product are fake.
8/10/2006 - Constance writes:
"Sheer Cover" has , without a doubt , the WORST business practices I have even encountered and that is saying a lot. I am a 52 yr old woman, who has been in Customer Service all her life. I have had more training in Customer Service in one month than their reps have their whole career. I told them I did NOT want the product after finding out the price- that I would stick with Bare Minerals. They charged my credit card anyway. AND charged it a week out and also an extra dollar to "make sure my acct was valid" that they NEVER told me about!Even though they are taking the monies out of my acct right away?? They are using the 5-10 business days to put it back. Sheer Cover is a rip off, with the rudest most ill trained customer service reps ever and I will to to every Better Business Bureau Site and every make up site I can find on the internet. I don't care if it takes me 10 weeks or longer. This is unacceptable business and I will NOT take it. I am NOT stupid, nor an idiot, nor a sheep to be led by their idiocy. I will start a blog... I will post it on every Parrothead Board I belong to, and I belong to a LOT. THOUSANDS and THOUSANDS of people. People that like that natural look. And people that like me and trust me to tell them the truth. And I will. I will tell them that Sheer Cover is the biggest lie and rip off scam I have encountered in my 30 + years of doing customer service. And that, is a promise. Not a threat. A PROMISE. You sahould be ashamed of the way you do business. You will not get repeat business that way... nor will you get any new business if I have anything to do with it. Regards, Constance
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