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1/26/2007 - Kathy writes:
I bought Sheer Cover but told the operator who took my order that I did not want to be placed on an automatic shipping order. They ignored me. Even though i callled and complained, they still sent more products. I paid for the first two shipments, and , as I was instructed, I returned the third shipment. However, Sheer Coverage claims I have not returned the products so they have turned my bill over to a collections agency. This company is a fraud. The product accentuates wrinkles; they make money by ripping people off.

1/25/2007 - Susana writes:
This is by far a horrible product. First of all it is NOTHING!! Like they make it out on television the make up is of very poor quality. I was very disatisfied and called to cancel right away since then I have been charged FOUR TIMES on my credit card for a product I have not even received. I have been holding on my phone for 30 minutes to speak to some one about getting my money refunded. Please stay AWAY!! From this horible product.

1/19/2007 - Junie writes:
Sheer Cover has the worst customer service I've encountered. I ordered this product in an effort to stop using liquid foundation. It did not work as promised, so I tried to cancel. The customer rep. basically tried to pressure me into staying with the CLUB. I told him no, thank you, and to cancel my order. That was in April 2006. January 18, 2007, I received a package from Sheer Cover. I returned it immediately and wrote on the sides Return and Cancel. If that doesn't work, I'll have to try and call them and cancel that specific credit card. Very Bad business practice.

1/17/2007 - Gail writes:
Makeup was mailed to my residence during a serious health problem in my family.I did not order this makeup.Started receiving bills for it.After family member died, I had time to mail back the two kits, which were unopened to Guthy Renker.I still received bills for makeup. I have called them, emailed and written. Can't get through to them. Now, they have turned me over to a collection agency for $37.90. In my phone conversation with these people,they tried to tell me I had ordered from them before and charged to my Visa card.I told them I had never had a Visa card. Only a Master Card from when my husband was working with a union.They wanted that number. I told them NO WAY!! I am really upset that I've been turned over to an agency about a bill I did not incur and have attempted to explain to these people and they do not care. It might not do any good whatsoever, but I filed a complaint with the Better Business Bureau this morning.If this were the best makeup in the world and made me look 16 again, I would not purchase it simply because of this company's integrity. They don't even try to listen.

1/11/2007 - Christine writes:
I ordered sheer cover back in 8/06 and decided I did not like it, I returned the package and cancelled by customer service the order. It took over 3 months for my account to be credited. Since then, they have charged my credit card 3 different times for the monthly order even though I have cancelled 3 times, both written and verbally. Today I find out they charged my account yet again and this time my account is overdrawn and have cost me more money...... I am calling yet again, cancelling my credit card and contacting the BBB and the attorney general.

1/10/2007 - Anonymous writes:
I ordered Sheer Cover at the beginning of 2006. I actually liked the mineral foundation and the brushes so I decided to budget the $29.95 per month for one year. However at the end of December when I added it all up I discovered they were charging my account 5-7 days earlier every month, so that they managed to charge me 13 times instead of 12 times for the entire year. This practice is not only ethically wrong-- it's also legally indefensable since in every format-- TV, website, phone and on the invoice, they advertise the club being $29.95 per month. I am requesting a refund for the last charge, and have also filed a complaint with the Attorney General's Office as well as the BBB. I have to say however, they were very clear on the phone about the auto-shipment policy, i.e. the onus is on the consumer to cancel their account if they don't want to get shipments after the introductory package. Don't get me wrong-- Sheer Cover is a bad company trying to rip people off, but they're also counting on consumers to not be careful when they place their orders. My advice is 1. Always take notes when you call and keep a log of all calls. 2. Record calls if they are not following through (you have to tell them and obtain their consent first) 3. Follow up with written corespondence and keep a copy. 4. Report the charge to your credit card company and include copies of your supporting documentation.

1/3/2007 - Tarra writes:
I placed an order with sheer cover and enrolled in the home delivery service. I tried the product and wanted to cancel because it made me break out in huge bumps. On the day I emailed them to cancel my order (because you can't find a customer service number anywhere on the site) my bank account was charged $97.00. I wanted to obtain the address to return the product to them because of the 60 day money back guarantee. I finally located the number on this scam website and called. They said my order was due to be shipped today that is why my account was charged. I now have to wait for the order to reach my house and pay shipping and handling to return the original product I ordered plus the amount to ship back the order they just sent. I will not be able to get my money credited back until they recieve all of the products back. This is ridiculous. I find it a coincidence on the day that I email customer service all of a sudden my account was charged. This is the first and last time I order anything from an infomercial.

12/28/2006 - Roni writes:
sheer cover is a huge scam/waste of money when I called the 1800 number I was bombarded with other offers wats more THE PRODUCT IS CRAP it has the same results of makeup at the local drugstore. And when I tried to send it back they still kept on charging monthley fees to my credit card "STAY AWAY"

12/14/2006 - Jennifer writes:
I'm glad I'm not the only one this has happend to! I also didn't like the product and returned it. They kept charging my account and sending me more products. After the third order came to my house I emailed customer service about the situation. They said they hadn't received my second return and couldn't give me my money back. They said they needed proof of receipt. Once they received my proof of receipt, they would issue a credit, less shipping and handling. Luckily, I shipped it out from my office using Speedy Delivery Service and I was able to get a signed confirmation that they had received my returned order. Also, because the only address Sheer Cover gives out is a PO Box and UPS doesn't deliver to PO Boxes I got a different address mailing address (see it below). I mailed Sheer Cover the proof of delivery, my email to and the response from Customer Service, and a letter from me sighting all the dates and charges to my account. About a week later, I got a phone call from Sheer Cover saying they got my letter, my account was closed and I would be reimbursed $87.89. I was so happy to be rid of them! (or so I thought) A few days ago, I got ANOTHER box of products! For crying out loud... I haven't been charged yet, so that's a good thing. I'm afraid to return it and I'm afraid to throw it away! Either way I might be screwed. Anyway, below is the fax number, 1-800 number and alternate mailing address. My advice is if you want your orders to be tracked use UPS and ship to the alternate address and get a tracking code or if you ship using US Postal Service ask for Delivery Confirmation service. You can also send it certified mail and get a tracking number that way too. ALTERNATE MAILING ADDRESS: Sheer Cover 3600 Army Post Rd-East Des Moines, Iowa 50321 FAX (515)237-4469 CUSTOMER SERVICE 1-800-506-6281

11/29/2006 - Barbara writes:
I am right in the middle of the same scam and am frustrated.Is there anyone out there who has been able to solve the problem? Can you share so that I can stop this mess? Barb

11/14/2006 - Pamela writes:
I ordered SHEER COVER makeup via the phone. I received the product and tried it. Then I noticed an unauthorized charge against my account. I called SHEER COVER and even though the "revolving order" makeup (which was not authorized by me) had not shipped yet...they were unable to cancel the order. They have since charged my checking account three times...and caused (1) NSF. Now they are telling me it takes 4-6 weeks before I will receive a credit. This is totally a bogus company. That cannot continue with this type of business practices.

11/14/2006 - Kara writes:
I have had the same problem. I had ordered the product 2005. Canceled the auto-ship, and future shipments in February 2006...and still am having problems with the billing. Yes, it is very hard to have it corrected, not to mention the credit problems with your credit card company! The Customer service staff is very rude, and argumentative with you when calling. Poor service

11/13/2006 - Deb writes:
I had the same problem as everyone is reporting. Ordered sheer cover, didn't like it. Then more shipments came. when I called to cancel I got some idiot who found it funny and was laughing at me. I had to call back and still dealt with rude obnoxious people. Finally I got a supervisor and he cancelled auto shipment. I hope Leeza Gibbons knows what kind of product and company she is selling for.

11/13/2006 - Cyntha writes:
I cannot tell you how frustrated I have been in my efforts to deal with this company. When I ordered this product I was absolutely clear to the phone operator that I was not willing to place any automatic orders nor would I place an order at all if this was required. I simply wanted to try a single shipment. Despite the efforts to push additional automatic shipments I clearly refused this. I have spent the last 11 months trying to resolve this issue with the company since they automatically signed me up for their plan and continued to ship the product and bill me for it. I have written to the company, returned the products, called the company, and finally my credit card company and I blocked all billing from the company. Now I'm receiving threatening letters that I must pay them a balance of $95.72 or they will turn me over to a collection agency because I have not responded to their correspondence. I should mention I have an excellent credit rating and have never even been late paying a bill. I have repeatedly suggested that the company listen to the audiotape they played during my order to verify that I specifically insisted that I wanted only a single order and no automatic refills, apparently the operator simply checks whatever boxes she likes when you call this company. Let me be totally clear there is no way in the world I am paying this bill for products which I never ordered and promptly returned!

10/13/2006 - Pia writes:
I ordered this product just 2 weeks ago. I called and the representative tried to sell me about their home delivery program. I said no because I don't want to be billed monthly on my credit card. Again she tried to sell me about their additional shipping and handling so instead of waiting like 3-4 weeks it will be delivered in 5-7 days. I finally said yes because I was having a pimple break out and in a few weeks I'll be having a job interview and a party on October 14, and that is gonna be tomorrow. I just had my job interview yesterday and guess what, no sheer cover arrived and it's been two weeks now! I was so frustrated,I went to their website and I can't find any number to contact them, so I just did it through email and after a few minutes they responded that it will be answered in 3-4 days! Well, I don't want to wait that long since they charge me for the extra shipping and handling I was expecting it will be on my doorstedp as they tol me.I went to google to search their 1-800 number. Blessing in disguise I read about the infomercial scam about sheer cover and read the complaints. I felt really bad and I'm hoping that it would not happen to me and I feel so bad with the complainants too, how could this company do this! Finally, I found their 1-800 number and asked KAREN about my order, I told her that's it's been more than 7 days now and no shipment has arrive. She got my name and address and she said my order was"backordered" because of too much demand. They got my phone number, my email add, my home address and they did not even bother to tell me about the delay. I told her that they should not charge my credit card with the shipping and handling and she said she will process it. I'm keeping my fingers crossed and wait. Thank God,I read about the infomercial scam through google. I'm still waiting for my package and see what will happen next.

10/11/2006 - Kathy writes:
I saw Sheer Covers infomercial in June and thought I'd like to give it a try. I finally received my first shipment, tried the product for a few days and I wasn't impressed. I also wasn't impressed with the fact that I would be receiving more packages. I did not realize this when I had ordered it. I thought it was a one time thing so I immediately returned the package and called them to cancel. The woman I spoke to told me it was no problem, once they received the package they would issue me a credit. Well, on July 13 they charged me again for $43.84. I called them again. I spoke to Heather who told me that a second package was on the way and that she could give me a credit for my first package but I would have to return the second one to get the second credit. Fine! So on Aug. 11 I got another charge on my credit card for $50.04. I called again and the person I spoke to that time just told me the same thing. By Aug.25 I'm still waiting for this mysterious 2nd package so I call back again. I spoke to Jennifer this time who told me that if I don't receive the package by the 28th then for me to call back and she'll credit me the 43.84. Well the package showed up finally and I returned the same day, Sept.6. Two days later they charge my credit card again for 34.39. When I call back that person told me that they can't issue me any credits until they have charge my credit card for the full membership. So I check my credit card statement today Oct.11, 2006. They charged my credit card one more time (I hope) 34.54. So I called them today to get all four credits that they owe me. Jennifer (again) tells me that until the warehouse receives my package she can't issue me any credits. I told her when I shipped the package. She told me that it usually takes 4-6 wks and that I should have all 3 credits on Tuesday. I said what do you mean 3? I have 4 charges to my credit card. She told me that the 50.04 charge, she has no record of. I couldn't believe what I was hearing. Needless to say I was fuming. So I called my credit card company (for the second time about this). They told me to wait until Tuesday and if there's no credit then they'll take care of it for me. I will defineately not be ordering anything from an infomercial ever again. Lesson learned.

9/16/2006 - Tiffany writes:
I purchased the Sheer Cover make up in May of 2006. I was billed on 6/1 for $35.90 and received my make-up in the mail not long after. However, in July I received yet another set of make-up. After receiving the 2nd set of make-up and being charged $37.90 on July 10, I went online to your web site realized that it was a 90 day package and I thought it was only supposed to be a one time thing. So after receiving the 2nd package and going online I called and canceled the account on July 31stt. On August 7th my credit card was charged a 3rd time for the amount of $29.95 and did not receive any make-up. The first thing I did was call my credit card company and file a complaint. Citi Card told me to also call Sheer Cover and see if it could be fixed by you. Citi Card then gave me a credit of $29.95, reference # Y9111931 (shown on the Sept. statement). I then called on Aug. 25th and spoke to Denise and she stated that because it was Sheer Cover’s mistake that my credit card was billed after I closed my Sheer Cover Account that I would be credited back the full amount of $89.95 and $7.95 shipping and handling for the whole 90 day package and when I asked if I need to send back the make-up I was told no. After that I kept an eye on my credit card account waiting for the credit…It never showed up. I was told that it would take 3 to 5 business days. So I called back yet again on Sept. 5th and spoke with Tammy who was trying to tell me I was wrong about all of the above and I told her that I wanted to speak with her manager because it is fraudulent to charge the credit card attached to the account after it was closed. She then put me through to Andrea who stated that the notes on the account that Denise had written contradicted themselves so that it was confusing Tammy. After she stated that she said that Denise had processed the credit incorrectly and that she, Andrea, would fix it and that I would not be credited the full amount of $89.95 and $7.95 for shipping and handling. When I looked at my statement today 9/16/06 I noticed that I was only credited for the $7.95 and $59.90. I called AGAIN and spoke to Mike who I told up front that I would need to speak to a manager regarding the credit to my account. Mike then wanted to know what it was regarding so I went ahead and told him all of the above. After I had told him he stated that he saw I was only charged for the first set of make-up. Which I then told him was incorrect and that I would like to speak to a manager. He then put me on hold then came back online and told me that I needed to fax over my credit information to the billing office and that they would look at it. I then told Mike that I have no problem sending over my information but that I had asked for a manager and would still like to speak to one. He put me on hold again and got the senior Supervisor named Ray on the phone. Ray told me that I was credited the correct amount of $59.90 and the $7.95. He stated that I would not see the remaining $29.95 because it was done on their end before I was charged on my credit card a 4th time. This however is not what was relayed to me. I was told that I would be credited back for everything meaning to me the 1st and 2nd set of make-up and the charge on Aug. 7th. I was not told that I was not receiving a credit back for the first set of make-up and I was not told that the next set of make-up was just one of three being sent out to me and would finish billing in Sept. I found that information out from Ray. I told him that I did not want to wait 3 business days for billing to contact me back and tell me that on their end the credit was right. I then asked for Ray’s supervisor, he put me on hold. Ray then came back on line about 5 to 10 minutes later and told me he was having a hard time getting a hold of a supervisor and I told him I would wait. The below is what their system shows. First Purchase of make-up $35.90 Then a 90-day kit would be sent out 1st of 90 day kit charged at $37.90 2nd of 90 day kit charged at $29.95 3rd of 90 day kit charged at $29.95 The last of the 90 day kit would have been charged in Sept but they evidently took care of it on their end before it charged my account. I was unaware of this 4th supposed charge and did NOT know that is would be deducted from the $89.95 credit I was supposed to receive. After speaking to Ray he put me through to Fatima another Senior Supervisor, this was not exactly what I had asked for, so AGAIN I have to explain my situation. FATIMA kept telling me I was wrong and then she started twisting my words around. All in all I was told my credit card would be credited $89.95 and $7.95 for shipping and handling by Denise and Andrea. It was never explained to me that there was supposed to be another $29.95 charged to my account that they would take care of on their end and that I would only receive $59.90 of the $89.95 and the shipping and handling of $7.95. Sheer Cover misrepresented itself through its customer service and senior supervisors.

9/13/2006 - Marianne writes:
I saw this product during an infomercial and called to order. During the phone conversation I was asked if I wanted to join their monthly 'club' whereby product would be shipped on a regular basis and I would be charged via my credit card. I stated clearly, "NO!". As a first time user I wanted to make sure their product was acceptable before making any long-term commitments. Three weeks later the ordered box arrived and I was mildly impressed and interested in a couple of items but the 'packaged' contents also had items I didn't use. I don't really like paying for stuff I'm not going to use but thought of it as a lesson learned. Three weeks after that ANOTHER LARGER! box arrives without being ordered. A quick check of the charges on my credit card indicated that they had charged me $60 in July 2006 before shipping the box. I promptly called them. They said it was their mistake, I should return the box and they would reverse the charge. I returned the unopened box to the company with 'RETURN TO SENDER' and 'DON'T SEND ME ANYMORE!' written all over it. I even got a receipt from my postal clerk to confirm that I had returned the box to Sheer Cover. A couple of weeks later I started looking for the reversed charge on my credit card. After four weeks (now August) I saw ANOTHER $30 charge from Sheer Cover. I called the company again. Again they apologized and told me that I would see the reversal. I also called Visa and reported the company to them. Well, guess what? It's September, so far no reversals and there's ANOTHER $30 charge on my credit card! That's a grand total to date of $120 (apparently all related to that unrequested box I returned) for something I told them NOT to send me! I will NEVER pick up the phone for an infomercial again. NEVER, EVER, EVER! Any company trying to sell their wares via infomercial can thank Sheer Cover for tarnishing that venue. Well... I guess its time to pick the phone and call Sheer Cover for the 4TH TIME !!!

9/11/2006 - Amanda writes:
I ordered this product and was very dissatisfied. I attempted to cancel the order online but received no response. My credit card was charged in full for the product at first. This is not what I been told. I was told I was to be billed in monthly installments. Took 5 days for the money to be put back in my acct. After cancellation I was billed again for the full amount. When I called customer service I was told that they had no record of my cancellation and I would have to wait until I shipped the product back before I could get a refund. Funny since I never wanted the second shipment in the 1st place. The customer service reps were RUDE. This product is a rip off DO NOT ORDER.

9/4/2006 - Gabrielle writes:
I'm truly dissapointed in this product. The makeup was horrible, it smells like clay, and looks like it on your face too. NOT THE NATURAL LOOK LIKE LEEZA GIBBONS PROMISES!! Unsatisfied with the product, I tried to cancel my UNWANTED subscription. The website doesn't give you a phone number to call, but only an email inquiry option. My credit card gets charged every end of the month for this product, and I cancelled at the beginning of August. I received an email stating that my accout has been cancelled that following week (Aug 13). This month my statment stated that I was charged AGAIN by Sheer Cover on August 28th!! I email CS again, and they stated that my account was closed on the 17th, and that the charge on the 28th would be the last charge. WHAT PART OF CANCEL DO YOU NOT UNDERSTAND?!?! This is a TRUE SCAM!! What honorable company CHARGES YOU ONCE MORE after you have cancelled??!?! It doesn't make sense at all. I don't want your horrible product, and no I don't want you to send me yet another package to further demonstrate the ineffectiveness of your make up. DO NOT ORDER SHEER COVER!!

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