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6/12/2008 - Nelson writes:
I purchased my Sonic Blade in 2006 in 3 easy installments, charged to my credit card monthly. They did not charge my last payment and I was notified by the 1st Nationwide Collection Agency for non payment. I promptly made the payment. What made me irate was that it ruined my pristine credit rating. On June 9.2008, 2 years after I made the payment to 1st Nationwide I got another Notice from Sonic Blade for non payment. Luckily I tracked down my records and gave them all the information, which they said they will check on it. I asked them for confirmation in writing that I owe nothing and they gave me all kinds of excuses not to give me one but after all my insistance they hesitantly said they would send me one, I believe they just told me that just to get rid of me. Anyway my case is still pending and fortunately I found my records I feel for those that don't. Sonic Blade whatever their intention is one company I would never deal with again.

6/9/2008 - Fred writes:
I ordered the Sonic Blade via an infomercial on 4/16/06 for $99.99 and chose the 3 Visa payment option. My Visa account was charged and paid as follows: 4/16/06 - $27.19 shipping & handling; 5/16/06 - $33.33; 6/15/06 - $33.33. No further charges to my Visa were made & no invoice was received from Sonic Innovations until I received a collection notice from 1st NationWide Collection Agency, Inc. that a payment of $33.34 was past due. I sent 1st NationWide a letter and check for $33.34 on 8/28/2006 which, according to my bank records, they cashed on 9/6/06. I subsequently learned that there was a reporting of this claim on my otherwise excellent credit report. Nothing further was heard from Sonic Innovations or their collection agency until 6/9/08, when I received a letter from a company called Express Response stating that there was an outstanding balance of $33.33 due for the Sonic Blade and that "Prior requests sent to you for new credit billing information or payment have remained unanswered or unresolved." The letter threatened "collection activity" if I didn't respond immediately. On calling the customer service number provided, I learned that Express Response is a 3rd party billing agency contracted by Modern Media to collect overdue accounts. The Account Manager who wrote the letter "does not accept calls," and a phone number for Modern Media could not be provided even though the Express Response agent stated that Modern Media's billing office was next door to theirs. I have yet to hear back from someone that this issue has been resolved, but I fortunately saved the necessary documentation to support my payment. How many others have not kept those records & have been faced with receiving erroneous collection notices from this company, 2 years after placing an order with them?

4/2/2008 - Pat writes:
I bought Sonic Blade early in 2006. They charged my credit card three instalments totalling $107.15 in March, April and May 2006. I thought that was it. Then in July 2006 I got a demand from First Nationwide collection agency claiming another $39.98. I gave them my credit card number and authorized a charge. Then in December 2006 we received a series of harrassing phone calls from Nationwide. When we answered the calls there was no one there. We were left talking to their computer. I emailed customerservice at SonicBlade.com in December 2006 and again January 2007, asking for a statement explaining any balance. They never replied. Now in March 2008 I have received another collection threat. This time from Expense Response agency.

4/1/2008 - Rodolfo writes:
I purchased sonicblade sometime on May 2006. It do chop food well as long as its battery is newly charge. Overall, I regret purchasing this product because it doesn't perform well as shown and promise in tv commercial. But what I regret most in purchasing this product was how they handled my payment. I gave them my visa card for the three payments. The first two payments was taken from my visa card. While my visa card was still active for the third payment, they did not charge my card. In less than a month and without notifying me through email, they considered my accounts delinquent and turned over to a collection agency. I received a demand letter from the collection agency for the unpaid amount. I called sonic blade and settled the remaining amount using the same visa card. While I thought that everything was okey, I was wrong. Lately, I checked my credit report and saw my sonic blade account as reported under collection. Although it is noted as paid; nevertheless, it tainted my credit history. For potential buyer, think twice before you purchase this product.

3/4/2008 - Yalcin writes:
I bought Sonic Blade electrical knife in Turkey. 1- I do not know where it is produced. No info. 2- They refer US patent number adding with "worldwide patents depending" 3- Charge lamp is not working. 4- Ubstable structure. 5- No spare parts and service organizations in Turkey.

2/4/2008 - Ed writes:
This is worst product I've purchased. I did not have delivery problems but the product does not begin to do what is advertised. It is bulky and awkward to hold but, most importantly, about the only thing this blade will cut is fresh bread and after a few months it does not even do that. The handle simply does not recharge no matter how long you leave it in the charger. Cutting frozen meat, as they claim in the infomercial is a fantasy right from the start.,

10/12/2007 - Arthur writes:
The battery is so weak that you've to recharge it every 3 - 5 minutes. The power switch has the most stupid design you can ever imagine making it very tiring to use the knife.

9/28/2007 - Patsy writes:
I ordered the Sonic Blade, then within 24 hours, saw one for sale at the Walgreens. It looked plastic, huge counter consuming base, over priced, and even with the buy one get one free I had ordered,(I had questioned the price and the huge shipping ticket when I called to order). After seeing the product, I immediately called to cancel the order. I was told I had reached the department in time. Months, and months later, I did not receive the product, have been charged the initial payment, and a subquent payment, no refunds, no product, and today, yet another collection company call for the balance. When I explained that they owed me a refund, I was told this would ruin my credit, they could not contact the company, and they were adding interest to the charge, that the only recourse I had was to pay the bill. When I repeated the incidence information, she again said they could collect, they were not allowed to give feedback to the company, and I could pay or lose credit points. What is this company's problem. I did not receive it, do not want it, want my money back, and want to be left alone! No collection calls, no problems, no plastic knife, just do the right thing, refund my money, and leave me a lone. Never would I buy from this company or anything associated with them.

8/11/2007 - Marcy writes:
Don't buy it! First it doesn't work on things like pineapples. And God forbid you try and return it beyond the 30 days - no dice!

7/18/2007 - Art writes:
$130 for an electric knife? They also tag on $40 for shipping! $10 would cover it easily. I'm sure this is a good product, but I feel that the price is out of line for the product. Also, when you order, you really don't get two sets. You get two knives, but not the gadgets that go with it. You just get one set of those.

7/3/2007 - Jon writes:
Earlier I had reported that we had a problem getting this product. We finally received it. It is a great product. The knife is superb. I have enjoyed using the knife, but it isn't worth the hassle you have to go through to get it.

4/16/2007 - Richard writes:
These people are thieves. I ordered on 10-11-06, and received a confirmation email. On 10-18-06, I received another email, but the total price was different, so I called customer service, and was informed that this was an additional order. I informed them that I did not place an additional order, and was told that the orders were not sent yet, so they would cancel the latter order. In December I finally received my order. In February an additional charge was made on my credit card, and when I inquired why, they said it was for the additional order. I have been fighting for a credit ever since, and have now had to closed that credit card account.

2/4/2007 - Jillian writes:
I ordered this product in October 2006. I received (2) of them as ordered on 1/4/07. I took one look at the knife and holder which were on top of the box, filled out the return label and sent the box back the same day. I called and called and they said I should have called for a return # before returning it. I had sent it with tracking, and I knew they got it back. Then all of a sudden, no one answered the customer service phone and e-mails were not answered. I was not going to let them keep my $170! I persisted and finally on 2/2/07 they credited my account. I have since closed that account so they can't have access to it any more. I did not keep their free gift of plastic containers, either. Oh, they kept $40 for something (?), but I feel great that I got $130 back. Sometimes lessons are hard (l)earned!! No more buying off TV ! ! !

1/17/2007 - Frank writes:
I ordered the Sonic Blade (2 for 1 complete) on Dec 8,2006 and was told I might have it by Christmas. (the second knife was for a gift) I didn't receive the shipment until 12-29-06 and was missing the "food holder," the "manual," and the "garlic peeler." I called on 12-29-06 and was on hold for 35 minutes, (talked to Matthew) and was told I would receive the missing items in about 4 or 5 days. I didn't receive anything!!! I called again on 1-8-07 and was on hold for 45 minutes and refused to talk to the rep (Matthew again) who answered and was transferred to a supervisor(Sonja) who told me the items would be shipped in 5 to 7 days and she credited me $7.95. Again, I didn't get the items. I called again on 1-16-07 and asked for a particular telephone ext (2040) for "Sonja" and was told that she was out to lunch and would return my call as soon as she returned. NO ONE CALLED !!! I called again on 1-17-07 and was on hold for 10 minutes before being answered and then put on hold again for another 10 minutes waiting for supervisor "Sonja." A different supervisor answered and explained that the missing items were on backorder and would be sent to me within 2 1/2 weeks (HONESTLY) and issued me a credit and is sending me some additional plastic containers that I asked for, for my inconvenience. This particular supervisor seemed very apologetic and very sincere, so I'll see what happens from here. I wouldn't reccommend doing business with this company. I asked the supervisor how she would feel if she bought a new car and it came without a steering wheel, how would she feel? She agreed with me.

1/11/2007 - Brian writes:
We purchased a sonic blade from the tv commercial .It arrived about 6 weeks after we ordered it . My wife did not like the product as her hand kept hitting the safety switch ( which was in a bad position on the knife )shutting the knife down . We returned the knife complete with the free plastic containers we could have kept and paid the return shipping charges .When I got my refund they had deducted 68.70 off it saying this was for shipping & handling .It also cost me 37.40 to send it back from Canada . All toll it cost me 106.10 for something we don,t have . Let the buyer beware

12/28/2006 - Jan writes:
i order two of these items and the rechargible battery pack was missing in both.. that makes them useless. i called and 2 weeks later i got a package of upgrades- but no batteries. 2 months afteri ordered i still have nothing.

12/20/2006 - Dane writes:
December 20, 2006 Dear Infomercial Scams.com: I purchased the Sonic Blade knife and find it to be a good product. But Sonic Blade's marketing is a scam. I declined all of the "free" accessories, because the additional shipping charges that Sonic Blade wanted were more than I judged the accessories to be worth, and so did not get charged those ridiculous additional S+H fees. But, guess what? They sent those accessories anyway, at no additional charge. From the packing of the shipping box (which was well packed), it became clear that Sonic Blade is only set up to ship the whole package, including the accessories. That is, if they find a buyer who is willing to pay their outrageous additional S&H for the supposedly "free" products, it's pure profit. So don't accept any of the added "freebies," because you'll be getting them anyway. The other problem is that Sonic Blade charged my credit card a higher amount than I had authorized; this amount included California state sales tax and the excessive $39.95 S&H fee. Further, they overcharged the California state sales tax by several dollars. I wonder if they even remit the sales taxes they collect to the California Franchise Tax Board? I have sent the Sonic Blade customer service an email, asking that a refund be posted to my credit card, or else I will file a "changed amount" dispute with my bank. I am also considering sending emails to the California Franchise Tax Board and to the Utah Tax Commssion, since Sonic Blade is located in Salt Lake City. Regards, Dane []

12/7/2006 - Jon writes:
We ordered the Sonic Blade by dialing the toll free number provided by the infomercial. The product never showed up at our home. I checked my bank account, and they hadn't charged us. So the wife called to ask about the status of our order. They told her that they had no record of the order. We thought that maybe they had forgot to process it, and decided to leave well enough alone. This is where the problem began. You see, about four weeks after we tried to order the thing, they took eighty dollars out of our checking account. We have never received a thing from this company, and now we can't get through to talk to anyone. My wife got all the way to caller number six, and then they bumped her back to twenty-three. I will be reporting this company to the better business bureau, and quite possibly getting a lawyer. The way this company does business is appalling.

11/29/2006 - Dale writes:
You decide if this is a scam. I recieved the Sonic Blade for my birthday about 2 months ago. There were no instructions, the trigger was frozen and the battery would not charge (did I "accidentally" get somebodys return?). So I called Sonic and desribed the problem and they said they would send some replacement items. Over a months passes amd still no parts, so I called Sonic again and got lip service about backorders etc, but they would ship the parts in 2 days. Guess what, here we are 10 days later and no parts; so I called today and now they will ship in 2 weeks on 12/10/06. I asked then to refund my 70 year old mother who purchased this for me and I would throw this knife in the garbage where it belongs, but Sonic refuses to do this. They would offer some sort of refund if I pay the shipping back to them though. (This would be brilliant though on thier part; keep revolving this broken junk across the nation to unsuspecting seniors, they could make thousands from one item!). Well, its too late for us to call the credit card company (never, ever order anything that takes longer than 30 days to arrive), so I hope this helps some of you. Just what we need, more Chineese Caraaap!

10/18/2006 - Richard writes:
Like Beth writes on 9/11/2006 I started to order this product. But as the amount grew I decided to hold on, not complete the order, and conduct some further review. The postings here at Infomercial scams.com were the major reason for me not completing the order. So I wondered; would I be charged and shipped a product that I did not complete an internet order for? One week passed and I receive an e-mail confirmation on this order I placed from Sonic Blade. My first reaction are they this dumb? The e-mail stated the order was placed on 10/18/2006 when I actually visited the web site one week prior. The confirmation e-mail did not even include a confirmation number. This was the only e-mail received after visiting their web site. I acted immediately by calling their 1-800 number and politely told them to cancel this order. I was told the order would be canceled and I would not be charged. Before ending the call I requested a confirmation number which I was given. I politely recommended that if they wish to conduct business like this on-line they should change their we site behavior and ended my call. I did not stop there and contacted the credit card company concerning this. My only option is to dispute the charge if I am still billed. If they continue to be that dumb then I should hopefully win out on the dispute. Wow-I have purchased many products over that past several years online with no issues like this. Fortunately I stepped back and reviewed. This site and the posting by Beth definately stopped me from completing the order and I really wondered if they were that gutsy to continue their practice? At first I thought - no. But a week later they proved me wrong and Beth correct. Thank you so very much. Watch this one! They need to be reported...No disclaimers, no warning, no confirmation number? Just vist their web site and once they have what they need you're it! Credit card protection also halps.

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