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10/18/2006 - Richard writes:
Like Beth writes on 9/11/2006 I started to order this product. But as the amount grew I decided to hold on, not complete the order, and conduct some further review. The postings here at Infomercial scams.com were the major reason for me not completing the order. So I wondered; would I be charged and shipped a product that I did not complete an internet order for? One week passed and I receive an e-mail confirmation on this order I placed from Sonic Blade. My first reaction are they this dumb? The e-mail stated the order was placed on 10/18/2006 when I actually visited the web site one week prior. The confirmation e-mail did not even include a confirmation number. This was the only e-mail received after visiting their web site. I acted immediately by calling their 1-800 number and politely told them to cancel this order. I was told the order would be canceled and I would not be charged. Before ending the call I requested a confirmation number which I was given. I politely recommended that if they wish to conduct business like this on-line they should change their we site behavior and ended my call. I did not stop there and contacted the credit card company concerning this. My only option is to dispute the charge if I am still billed. If they continue to be that dumb then I should hopefully win out on the dispute. Wow-I have purchased many products over that past several years online with no issues like this. Fortunately I stepped back and reviewed. This site and the posting by Beth definately stopped me from completing the order and I really wondered if they were that gutsy to continue their practice? At first I thought - no. But a week later they proved me wrong and Beth correct. Thank you so very much. Watch this one! They need to be reported...No disclaimers, no warning, no confirmation number? Just vist their web site and once they have what they need you're it! Credit card protection also halps.
10/18/2006 - Richard writes:
Comments: My wife sent for an electric knife off your channel. It is called the "Sonic Blade". The package was to cost $129.89 plus shipping/handling. Money back guarantee if not satisfied. The knife is unsuitable for cleaning fish because of its ballance and length from your hand to the blade. After checking with Sonic Blade I found out that they charged me $40.64 shipping/handling. I checked with DHL and found I can ship it back to them for $7.66. They have "fine print" that states s/h costs are not refundable. So for about $48.30 I got a chance to see their product! Their shipping/handling practices a not ethical. They explained their cost by itemizing what it would cost to ship each item even though they were all shipped togeather. This is fraud! I hope you will not accept their business or at least require complete disclosure of their shipping practices. I'm a sportsman that enjoys watching your channel and feels informed, even by the commercials. I have delt with many companies offering outdoor/hunting&fishing products and have always been treated fairly. Not by Sonic Blade! Thank you, Richard
9/24/2006 - Seymour writes:
I purchased the Sonic blade as a result of watching the infomercial. I have several electric knives, however I thought that this one would be far easier to use than the others, judging from the demonstration I was mistaken. This thing does not hum, or sing or cut. Save your money. "Sonic" implies nothing but a very poor electric knife. The only sound, other than the sound of the ineffective blades moving, will be the sound of your frustration as you open the kitchen drawer to take out a real working knife
9/11/2006 - Beth writes:
I went on their website to place an order. I entered all my personal info, including my checking account number. After seeing how much this product was going to cost, with all the upgrades and add-ons, I did not want it anymore. It would have been double the $99.00 advertised price. There was no mention on the website that if even if you did not get to the end of the order and accept it, you would still have the product shipped and your account debited. I did not want to purchase it since the product was so misleading. I got out of the website. A couple of weeks later it arrived on my doorstep, and I refused it. My checking account was debited. After 2 months and many phone calls, one of which I was hung up on because I wanted my money back, I finally got part of my money. I am still waiting for my S&H of $39.14. I never finished the order process, and there was no disclaimer that I could not cancel once I started the order process.
7/14/2006 - Eunice writes:
The blades come apart and won't stay in the holder. Customer service hangs up when you call. It seems like they make their money on handling because you're suppose to lose your shipping and have to pay to ship it back!
7/14/2006 - Matthew writes:
This product was shippped with obvious defects. The mechanism needed to keep the two blades together is defective and can seriously injur the user. Also the on switch is very difficult to operate. Just because a product has a 30 day trial, it doesn't mean defective products should be intentionall shipped, costing the consumer the cost of shipping and return which could run $30.00
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