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1/13/2007 - Lisa writes:
here i am again reporting some wrongdoing by another product that my company markets...the commercial for the swivel sweeper is false advertising..i take calls for this product and everyone that calls to order thinks that it is two swivel sweepers for 2 payments of 19.99...so i intentionaly watched the commercial and it misleads the customers by saying 2 for 1 for 2 pymts of 19.99...what they dont verbally tell you is that the first unit is 2 pymts of 19.99 plus 14.99 shipping and handling and then if you want the second unit for free you have to pay the 14.99 shipping & handling on it also..the part that is misleading and false advertising is they never verbally state that you have to pay 14.99 s&h on the first unit it is only on the screen when they post the address to mail in a check or money order in fine, fine , fine print. i reported this to my support people and they said that it is not deceptive, but it is and if you watch it you would see it too. they should verbally inform you of all the charges up front. every customer i get that wants this product is mad because they think that they can get both for 2 pymts of 19.99 and the 14.99 S&h for the free one, yeah right, i told them today, nothing is free...and if it is too good to be true...it is a scam... please dont buy this product...goodness only knows what people have to go thru to return one....please heed my warning as i am the person that sells it to you and i know what i am talking about, believe me...till next time... and the next product
1/10/2007 - Anonymous writes:
i got my order more than three weeks after i placed an order. it turns out shipping cost is nearly as the actual products. anyway, one of shipped item was not there so i called them and got credit for the missing item and its shipping. and, i did not stop there. i compained about outragious shipping charges and told them i would write on any complaint site that i could find by googling. well, felt existance of my mouth and spoke out. anyone feels cheated on S&H? at least try to get some money back and if not satisfied, get in contact with FTC. end result, i got $5.00 off their shipping charges. FIVE LOUSY DOLLARS!!!
1/6/2007 - Ruth writes:
The Swivel Sweeper is a piece of junk! It didn't even last long enough for one pass over my carpet. They include a seam ripper to dig the hair out of the brushes. Having to pay nearly $30 postage for it to be shipped to me and another $30 to ship it back to them was outrageous. I scream every time I see their informercial. Wish I could tell everyone to ignore it.
12/30/2006 - Mary writes:
The infomercial was very convincing and the price they advertise made it seem even more enticing ($39.99 and you get two!); not the case. I kept saying "No" to all the marketing items they kept pushing including extra batteries, etc., and when they got to the extra "bearings" which they said will run out, I lost it and raised my voice (quite manic)and said - "I haven't even used the thing, why would I want extra bearings!!". I found almost immediately, the gadget is quite useless and it got to the dumpster within a few days. The slightest cat hair or lint renders the brush part useless; the battery runs out in less minutes than it took to finish one normal size living room - even after charging overnite! Then, adding insult to injury - found month and then month two afterward, two of the marketing packages they offered and I refused, had extracted 16.99 and 17.99, twice each, out of my account. Had no information to cancel or complain to so called the original number and they referred me to a number that claims they will cancel but didn't re-imburse me. With the shipping/handling (and no Extras!) the cost of the Swivel Sweeper came to $80 and change??? and that's not counting the marketing fools who deducted unauthorized charges out of my account as well!! I believe I learned my lesson but others should take heed that, yes indeed, this extra scamming with the s/h fees and "other" products they push, is how these companies make their profit. They know the product sucks but count on the number of naive and gullible comsumers like myself!
12/24/2006 - Jane writes:
I am so angry, I ordered the swivel sweeper by phone. It sounded like a good deal, but after I gave the recording my credit card info, they tell you you they recomend all these extra things and I wanted to just speak to someone so I could cancel it. I could not get anyone. I called my credit card company and told them not to put the charge through but they can't do that once you give them the card info. Stupid me for not knowing better. I did not receive it yet and was wondering if I don't except the order will I get credit on my account there is no way of telling because you can't contact anyone. Sad after all the complaints these people are still allowed to beat people.
12/19/2006 - Karla writes:
Same old story from everyone else. It worked for a while. The hair was disgusting to try and get out of the brushes.It left debris on the floor. Then the battery quit working. I did not leave it in the charger over one day, like it said. I am so upset that it's so hard to believe what you see and hear about products. I can't return it. It was a waste of money. What a shame.
12/18/2006 - Cindy writes:
I purchased two of the Swivel Sweepers. They do not work very well. They fill up too fast and leave stuff on the floor. I wish I had not bought these. They are plastic junk.
12/17/2006 - Ty writes:
Well, they're very fast about taking the money from web site orders--but that's where their concern stops. I ordered 2 weeks ago, got the confirmation email--then nothing. No email stating that product shipped, nothing. They also do not return emails or phone calls concerning your order. Anyone that does this is not a legit organization, so here goes a complaint to the BBB, and further legal action that seems at this point, necessary. Where's my product? Give me my money back if you can't or won't tell me!
12/12/2006 - Camille writes:
The Swivel Sweeper is made like a piece of junk...the dirt collecter fills up and clogs withing a few minutes of sweeping..Then you have to it is too hard to clean out all of the hair and threads on the rolling brushes... I threw it out within a few days...I felt that they overcharged also, the bill was much higher than it lead me to believe it would be...I would not recomend this product to anyone at all...
12/3/2006 - Matt writes:
I ordered the Swivel Sweeper throught the automated phone service number they provided. It was very difficult to get through all the questions and once I found out that the shipping and handling was 14.95 plus another 14.95 for a supposedly free sweeper, I decided to hang up. I never confirmed the order and there seemed to be no way in the phone system to submit a cancel. Two weeks later I see an email saying they shipped the order! Seems that after they tell you about the 14.95x2 cost to your order and FREE sweeper, you have already placed your order, whether you hang up hang-up or not. This scam needs to be reported, there should never be a sale until the customer confirms the completed order. Buyer beware! PS [] sells these for the same price, so don't order through the phone if you want one.
11/28/2006 - Luis writes:
The TV ad will not tell you this about the Swivel Sweeper: But wait until you try it. The hair will get stuck on those brushes and there is no way you can get that mess out of it. I returned the 'fabuluous' sweeper after one single try. Don't buy it... it is a RIP OFF !!!!
10/31/2006 - Terezia writes:
I called to order it over the phone after watching the infomercial, but a computer answered instead of a human. It required me to speak my answer and I did so, bu after 20 minutes of the stupid thing not understanding me I hung up. Usually with companies this voids the sale, but they sent 2 plus a spare battery for a credit charge of almost $91. OK. so I thought I would make the best of it and use it. I did not even make it around the island in my kitchen before the stupid thing locked up. I said it must be hair tangled, so then removed any debree. Unfortunately, it remained locked up. Shame, I was really looking forward to using it in my kitchen and bath.
10/11/2006 - Katie writes:
I called to order a Swivel Sweeper off the tv ad. They asked for credit card information first, then offered the product. When I realized the special deal I saw on tv was not available over the phone, I did NOT specify an order and hung up. Days later, I received an email confirming my order and shipping information for $72.76. This purchase, of which I had no knowledge till the email, put me over my credit limit, costing me $40 additional dollars. When I called to dispute the order, I was told there was nothing they could do until I sent the product back, and even then they can only refund the order amount. A company who charges your credit card regardless of whether you actually place an order is fraudulent!
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