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6/30/2007 - Joan writes:
The Ontel cordless Swivel Sweeper is nothing more than a piece of junk that won't run for more than one minute, although the company claims it will operate for 45 minutes after proper charging. I have followed battery charging instructions to the letter but the sweeper will still not run for over a minute. It has a 90-day warranty that is worthless. If you ask for another battery within the warranty period, you have to pay for it and it is expensive. If anything else is wrong with the sweeper, you have to ship it back for round-trip postage of $26.00. I plan to contact the Consumer Protection Agency in the state of New Jersey where Ontel is located. I also intend to tell everyone I know not to fall for the infomercial because it is nothing more than a scam and you are out your money.
6/22/2007 - Patricia writes:
I bought a swivel sweeper at [] for $35 and then i saw the ad on tv for 2 for the price of one and i ordered them with my credit card.. but after listening to all the extras they try to sell you with your sweeper, which i declined each and every one, i finally got to the end of the spew. Then i added things up and discovered that i'm paying $20 for each sweeper plus approx. $15 for each one for shipping and handling.. I could have gone out to [] and bought 2 more at the same price without the hassle.. Patricia.
6/21/2007 - Dale writes:
We bought a Swivel sweeper for light cleanup between vaccuming, and actually loved it. However, after three months the battery life nosedived so that it would only run one minute. (Directions warn aginst charging for more than 8 hours. Apparently if you lose track, the batteries are distroyed.) A replacement battery was rediculously expensive so I fit it with equivalent # of NiMH rechargable batteries and it still runs only a minute or so. I cannot understand why run time is so short or why it was able to run so long for the first month. Nothing is binding in the drive train. Because of poor battery life, we will not buy another. Do not expect this sweeper to hold up.
6/19/2007 - Kirsten writes:
I've had it for about 1 1/2 years, but it hasn't worked right for about a year. The battery lasted less and less, making the sweeper less and lass effective. It now won't even hold a charge for more than 2 minutes, and for those 2 minutes it is weak and gradually decreases over that time. What a great concept but I can't believe the company didn't do research on it. If they did, they either didn't do adequate testing or are fraudulent. From the many complaints, most of which are about the same issue, I'd have to say it seems as though we've been Scammed!!! Is there no recourse?
6/15/2007 - Jill writes:
Junk!!!! it worked great for a day or two then I charged it and it works only for a minute and dies. I tried to get in contact with the company and no one responds. Don't waste your money!!!!
6/14/2007 - Antoinette writes:
I have ordered the swivel sweepeer 3 weeks ago and still have not received it . It was buy one get one free 14.95 shipping for each one of them my creditcard has been charged, and I cant get any information on the product to even say if it works or not
6/6/2007 - Juliet writes:
This product worked ONE time time beautifully. For the next two time it held the charge for only about three minutes, (after a 24 hour recharge period). Ont the fourth try it would no longer recharge
6/3/2007 - Marion writes:
Do not order the Swivel Sweeper from TV. I just fell for it. I like the Swivel Sweeper I bought from [] for $34.95 last week, so I ordered two for my family from the TV infomercial, which offered two for $40 with free shipping. If there was any info in my packaging about battery life and replacements, I missed it. On the 800 line, you dont get a live person. For one Sweeper, you give your credit card no. to a computer and it automatically matches and tells you your name and address from your telephone no., which has come up on their caller ID. It has added $14.95 shipping. So, now an unknown computer has my credit card information matched to my name, address and phone no. This makes me very uneasy. Then the Computer offers the second Sweeper free plus $14.95 shipping. Then it recommends (several times) buying extra batteries (which last only 45 min), extra swivels, extra filters, each at an extra price plus shipping. There's no option to end the call or cancel the transaction. Then they offer a $50 Walmart certificate if you sign up for free magazine trials. You are still dealing with a computer and it doesn't give the option of saying no. The only way to get rid of it is to hang up, not knowing exactly what the computer has you on the hook for. I'm now wondering if I should cancel my credit card.
5/19/2007 - Eileen writes:
After viewing the infomercial, this product seems like an adequate solution to light cleaning. However, this so called POWERFUL cleaning tool barely holds the charge on the very battery that is supposed to give you the power. Also, the plastic "clips" on the dirt tray break quite easily. When I complained, they said I could buy a new battery and should be more careful in emptying the unit! I WAS CAREFUL...this is just a cheap piece of junk. The local Dollar Store has merchandise constructed better than this....BEWARE!!!! Customer service is actually rude and quite belligerant! Stay away from this product and it's fraudulent infomercial!
5/19/2007 - Sam writes:
what a scam. i order the product a month ago and still haven't received it?? and yeah, they charged by double on S&H!! definitely a scam!! any takers on taking on this company?? don't order by phone - or even order!!
5/4/2007 - John writes:
I haven't used it yet, but the S&H charging is definitely a scam--especially if you order by phone. Twice I called to confirm the total amount that would be charged to my account, and I wrote it down. When the charge came, the S&H was doubled. I called their customer service to complain. But all they could offer was an apology for the order-taker. It's bad business and downright unethical to do this type of bait and switch.
4/26/2007 - Lisamarie writes:
i bought several swivel sweepers for my family at xmas time 2006. two of them do not even work. the two will not hold a charge or even work half the time. i wrote them and they have not responded as of yet it has been one month. i want my money back on the two that do not work. the t.v. commercial is a scam and it does not work like it say it does and it also throws dirt out of the front of the sweeper. so that just doubles your work and doesn't clean right. do not buy this product you'll be very disappointed...i'm informing the better business bureau and more.
4/24/2007 - Jennifer writes:
I bought the Swivel Sweeper about three months ago and thought it was the absolute best product I'd ever purchased, and it was - up until about two weeks ago. It just stopped working. It will hold a charge for about 30 seconds and then die. You have to disconnect it from the charger then reconnect it then it'll last another 30 seconds. I've contacted the company about replacing it but they stated I had to purchase another battery. It's not the battery it's the machine. I was about to purchase another battery and was even thinking about purchasing a whole new swivel sweeper until I read the complaints. Thank you so much for saving me a ton of money. I'll throw it in the garbage where it belongs.
4/15/2007 - Karen writes:
I, like so many others, was impressed by the TV advertising and purchased two and like so many others got ripped off on shipping. It's outrageous. Also they worked great for about 3 months. I did like it while it worked and even my friends bought one. Same thing-they work for about 3-4 months and this is with light cleaning, none of the 4 were used in anything but light dust and little debri. They just don't last and are not worth the money. Also be aware of shipping. Ontel Products Corporation which is offering 2 for the price of 1 is a shipping ripoff deal. You will pay $29.98 for shipping on the two, in their advertisement they say they weigh 2 lbs., so you pay nearly $30 for a wight of 4 lbs
4/12/2007 - Anonymous writes:
Hair gets stucked on the bristles of the swivel swifter, making it difficult to clean. One day, the battery just died. It's in the trash can now where it belongs.
3/29/2007 - Van writes:
I bought two swivel sweepers. One for us and one as a gift. Because a well charged battery did not do the job I bought a back up and that was just as bad. Batteries last about 1 minute or less on a rug. You will notice that all the commercials show them vacuuming on a bare floor. The battery is a complete dud and I am embarrased to think I gave this piece of junk as a gift. I have almost $100 invested in junk. "AS Seen ON TV" is on my donot buy list.
3/26/2007 - Kristi writes:
I bought this and thought, Hey it really works. BOY was I wrong. It Never Holds a CHARGE. They say that there is nothing they can do, You can buy a new battery, but this thing is just a piece of garbage..... Don Waste Your MONEY!!!!
3/26/2007 - Sally writes:
Do not waste your money it is a PIECE OF JUNK!!! If you purchase an electric broom it would be less expense and do a much better job. I used it a few months, got so disgusted with it, I threw it in the garbage where it belongs.
3/25/2007 - Irene writes:
I ordered the Swivel Sweeper and received a confirmation e-mail that it was undelivered. They sent it to the wrong town. The e-mail also claims to NOT reply to the e-mail. My cc has been charged. This sucks!
3/19/2007 - Nan writes:
Bought the Swivel Sweeper on-line. Received it and couldn't use it - had to have the battery fully charged. After the battery was charged (overnight) I used the sweeper - not impressed. Use it sparingly, however have kept the battery charger plugged in so it would be ready, well the battery charger is dead. This is a piece of junk! Save your money and buy a Swiffer (the orange one for carpets) - it works great!
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