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1/16/2007 - Nicole writes:
customer@natful.com no one will respond but you can call 800-961-0455 and [] 6960 eastgate blvd lebanon, tn 37090 866-416-8188 good luck!! I am trying to get my refund as well. they are not willing to do anything. I have asked to get together and do a class action lawsuit. with all these people having the same story relatively they can go under. I see they are under bankruptcy now. if you search google or ask.com you will find it as well. also in another posting in here someone provided a long distance number and that is the same company as well. they have changed names numerous times within the past 3 years. this company will get caught one way or another.
1/15/2007 - David writes:
I cannot get anyone to answer the customer service # nor the internet address.. I bought this for my daughters birthday and it was months later upon arrival.. It has not worked since she received it..HELP
1/15/2007 - Nicole writes:
I am wanting to get together and do a class action lawsuit for this company. I dont want to go into the details for I am already mad enough. I have ran into the same problems that everyone else on here has. Please help. I need help resolving this issue before THEY take ANY MORE MONEY of mine!!! No product, No answers to why, and NO REFUND!!! helpless in indy, please help me if anyone has got to the bottom of this company.
1/13/2007 - Adey writes:
am writing to tell you that this company has been full of shit i made and order to this company in july 2006 and it is january 2007 i stil haven't recived my product. i have made about 100-200 calls to the numbers they gave me and they have listed on their website stil no answer. what should i do. i want to sue there asses but i can't even get a hold of them.
1/12/2007 - Janice writes:
I purchased the product from the infomercial and loved it, until it quit working! Coincidentally, it was three days after the last payment of $39.99. I called and got the usual run-around from Customer Service, never could speak to a supervisor, your complaint has been passed on to upper management, etc. Well, they are based in Tennessee, and that state has strong consumer protection laws. I'm going to get their asses! It'll cost more than the $139 I paid for the flat iron, but I'm going to get even.
1/10/2007 - Ivette writes:
I purchased the product in Approx. November 2005. At first the product was excellent. The styling spray is what really works. I continued using the spray with the Chi flat iron and it works really good. The flat iron broke within one week. When I called, I was told that they only had an exchange policy. This policy was to order a new one, send back the old one and I would be refunded. I fell for the scam. I ordered a new one, which arrived to me 3 months later. When it finally came,it broke only 3days later. I was never reimbursed for the first iron and I was stuck with a broken flat iron and out of $300.00. I called them again and was given the run around. They never returned my call and I was never reimbursed. It's sickening. This taught me a great lesson. Never buy from TV infomercials. I can't trust them anymore.
1/6/2007 - Mary writes:
I just received my TCP after ordering it at the end of December. When I called them when I got charged the second payment without receiving the product, they told me that it was shipped out, they didn't know what happened but they would send another one and I would receive it in two weeks. I got it in 3 weeks. It didn't include the DVD as promised so I will be sending it back. Luckily the credit card company will re-imburse me the money. I just wanted to post a website that might be of interest to everyone. A manufacturing company that won a lawsuit against Advanced Beauty Solutions is now marketing and selling the product. They manufactured over a million dollars worth of these things and sent them to ABS and never got paid for them. So they won the lawsuit. However, based on what I'm reading and the time frame, it seems that this manufacturing company may be responsible for the demise of ABS. The defective products hit the market when they started manufacturing for ABS. Here is the website.....[]
1/5/2007 - Sandra writes:
I have the ceramic pro also and it BURNED MY HAIR. The coding on the ceramic plates came off and the metal was exposed. When writing to them i was told it makes no difference.........yep until i burned my hair. This product is a total scam DO NOT BUY
1/5/2007 - Taylor writes:
Hey. I recently purchased the TCP for around $$$150!! I paid good money because I thought was would be a decent product. They say my order would be in, i ordered mine Nov. 18, 2006. It's Jan. 5 2007! About 3 months---they told me 4-6 weeks. I call in (customer service number- (800)-961-1455) and they said i should of had my order already. Where was it? I don't know. I asked them to re-ship it. It was re-shipped it yesterday and they say it will be in, in like 2-4 weeks. HA! Yeahh, we will see about that. That made me reallllly P.O.ed.
1/5/2007 - Heather writes:
i had my mom order the true ceramic pro out of fingerhut because i had wanted to try it for a long time and coulnt find it on tv anymore so i was so happy when i found it in fingerhut i only used it one time and didnt like it after spending 130.00 on it my 60.00 cheap one worked way better well i decied to give it another shot i started to smell burnt when i looked my hair was melting away and then it poped open in my face the to plates were exposeing the inside i have hair pass my butt and had to cut my sideburn to the scalp i looks like shit i havent cut my hair in 8 years and when i called finghut they were giving me bullshit like they need my moms acct# to see who the manufactuer was that they werent going to stop selling it because it was only mine that had this problem and i could get online to look up who manufactures it well i did and this is the only web site i found so i am protesting true ceramic and fingerhut for not prtecting its coustmers to all the people who have yet to get theres be glad because it could harm you or your child i really exploded in my hand secounds after melting my hair i would love to take this up in court but unfortunaly dont have the funds to go there i started to grow my hair because a beaution fryed it off that was 8 yrs ago and iwas to scared to even have it cut and now this fucken thing ruins it in 1 swipe and almost takes the side of my face off
12/29/2006 - Annette writes:
I ordered a TCP on 11/7/06, I have the reps name and a confirmation #, the product has been charged to my credit card but I am yet to receive the product. I've called every day since the beginning of Dec, live chat no response, emails no answer back called 6 different phone numbers and get a message that the mail box is full (all of them)and can not leave a message. I am totally disappointed with the company and the product I guess I'll never know if it was worth the hassle.
12/28/2006 - Jackie writes:
Ordered on line on 12/27/06. Receive receipt for $134.96. This was NOT the deal I agreed to. TRied to cancel 7am same day. Was told order not received yet. Told to call back between 12-2pm , same day. At 105pm told order not thru yet, call back before 7pm same day. Told order not thru yet. Called 7am on 12/28, told order not thru yet. Told I could email info to Customer@natful.com. They emailed back saying I had to call 615-449-8877. I emailed back saying no way, you cancel the product. At 5.07pm on 12/28 received automated email syaying product had been shipped via UPS. Called Customer service yet again.They advised it couldnt have been shipped because it was back-ordered. The whole thing is a scam and these criminals should be shut down and put in jail effective immediately.
12/28/2006 - Melissa writes:
I been using true ceramic pro since it came out and actually it works well on my hair but like the other complaints mine just stop working. I called to get a replacement but it literally took them about three to four months to send it to me. By that time I recieved the replacement I had already purchased another one and recently did the same thing it just stop working. So now I decided not to get another one. It's not worth your money if the product is defective.
12/28/2006 - Natasha writes:
I ordered the tc pro in october it's almost January and nothing! I'm getting charged for a product I don't have! Don't buy the damn thing you'll spend a whole lotta money for a whole lotta nothing!
12/26/2006 - Judy writes:
I ordered the Tru Ceramic pro on dec 9th and paid an extra fee in order to guarantee receipt by Christmas as it was my child's Christmas gift. It is Dec 26, and I have no product and my checking account has been billed. When I called the toll free number I was given in the event I wanted to return the product (800)554-5925 I was told they do not answer calls for this product and told to call (973)575-7022. There was a voice message stating they were closed for the holiday. I then called a number found on the website and was told that the telemarketer had given me bad information. Tammy told me that I paid the extra 15.00 so the product would be processed in an express manner. The money was taken from my account on 12/18. If I do not get a credit, I will be filing a former complaint with the Better Business Bureau.
12/24/2006 - Ana writes:
After seeing the True Ceramic Pro ad on TV, I ordered 2 kits at a 30 day trial price of $14.99 each kit. Regular price was $134.96 each, or 3 monthly payments of $39.99. Received just 1 kit about a month after placing the order. Accompanying the kit was a billing statement for $639.84 for the 2 kits.I contacted Advanced Beauty Solutions and informed them thatI was cancelling the order and shipping back their kit, and wanted my money refunded. Soon after I received a statement from my credit card company reflecting a charge of $29.98 for S&H for the 2 kits ordered, plus ACH fees of $349.90, the total price of the 2 kits. After many, many phone calls to this company, I finally got to speak with a person whom stated that the money would be placed back into my account. It was never done. I filed a complaint with the Florida Department of Agriculture, Consumers Services. They initiated the investigation and tracked the company to a California location. However, the company refused to cooperate with the agency and since it has no enforcement powers, nothing was done leaving it up to me to file in civil court. Today, I saw the True Ceramic Pro ad again on TV. I made a few calls and went to the internet. Found that this product is sold to people with web sites through warehouses to promote sales and obtain a commission.
12/24/2006 - Renee writes:
I just got on line to get a phone number for true cremanic pro so I can call them and let them know that the power just would'nt come on anymore and get a replacement. I just came to this website and can not believe that it was a scam. So many others are had the same problem. No wonder why you don't see the advertisment on lifetime anymore. I am so disappointed. The iron did work great, but just stopped working one day. I also paid over $100.00 for this product. I think someone should be help responsible. Someone made lots of money off of us and there's nothing we can do about it. I wished I would of known about this website before I bought the product. We should all get together and sue somebody. If we can't sue them, then maybe we should sue lifetime for not checking out the product before they advertised it on lifetime.
12/21/2006 - Angie writes:
my mom bought me the tcp about a year ago.We tried to return it before the 30 day's,but it was the wrong address. they took 190.00 ot of my bank accout. My bank has tried to contact them,but know luck.I have wrote letters tried calling, but nothing.I have not received any money back or anything. So do not get this product. It dosen't even work.It is a very big scam. there needs to be a lawsuit against this company.Good luck everyone.
12/15/2006 - Dawn writes:
Hello All! I saw the TCP advertisement on t.v. in the middle of October 2006 and decided to order it. I paid the $14.99 + S & H for the 30-Day Risk-Free Trial that they advertised (with free haircare products). I specifically asked if my 30-day free trial would start at the time of the order or when I received the product. Rep stated it would start when I received the product. That was the first LIE! Approx. two weeks later, when I received my c.c. statement, I checked for the charge from TCP and it was pending. I waited a few days and saw that the charge had gone through on Nov. 3, 2006, but didn't post until Nov. 6, 2006. I waited for a few weeks and decided to call the number on my c.c statement. A rep. explained to me that the order wasn't processed in October because the TCP was backordered. She stated that my credit card had processed the charge on November 6th and the product was sent out November 7th. She also told me that they were extending the 30-day risk-free trial until January 7, 2007, since shipping took approximately 3-4 weeks. Second Lie! I called back on December 7, 2006 and the rep explained that they tried to bill my credit card on December 3, 2006 and it was declined. I told her it wasn't supposed to be processed until January because of my 30 day risk free trial. Rep explained that their computer system automatically sets up the payment dates at the time of order and it couldn't be changed. I then told her that their t.v. and internet advertising is false then because I hadn't even received the product to try for 30 days for that initial price of $14.99 + S & H. and they were continuing to bill me! She kept repeating herself so, frustrated, I asked to speak to her supervisor. She continued to give me the run around until I demanded that I speak to her supervisor. Once the supervisor got on the line, she only reiterated what the previous rep had told me. I then asked to speak to the person she answered to. She was giving me the run around. Finally, she told me that her supervisor would be returning my call. The call never came. I called back again and basically got the same song and dance. Today, December 15, 2006 I called to get specific dates and names from the TCP customer care rep. In addition, she told me that upper management had reviewed my complaint and the corporate office would not send a replacement unless I gave them a different credit card number. When asked how they keep track of their shipments with the U.S.P.S. she replied that they didn't track the shipping because they used the lowest shipment method. I commented that that was a pretty large financial risk to a large company like theirs and thought it was odd. I personally don't think they shipped out my product to begin with. I am certainly not going to give them a different credit card number to be billed for a product I will probably never receive. Thanks to everyone for posting their experiences. I only wish I had found this site sooner. Good luck to all who have been scammed! I am looking into further options as I believe this company has never suffered their due consequences for a bad product and deceptive and/or inaccurate advertising.
12/11/2006 - Merry writes:
I purchsed the "True Ceramic Pro" in Sept 2006, it is now Dec 2006. I paid the total amount up front (big mistake) and now, only 4 months later the thing starts to smoke when I turn it on. This is very dangerous and could have caused some type of electrical fire. This product should no longer be marketed until it works properly for longer than a couple months. When I tried to contact the company for an exchange all I was told is that it is past the 30day return period and they could not assist me. This product is dangerous and should NOT be allowed to be sold. This company should be forced to stop doing business until they can produce a product that is safe.
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