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4/7/2008 - Melanie writes:
Yes, for several months I have been trying to get in touch with someone but to no avail. I purchased a true ceramic flat iron and love it but the red plates are turning silver. Is it safe to still use? Can someone please give me an answer....
4/5/2008 - Joseline writes:
DO NOT BUY THIS PRODUCT!!!!!!!!!!!
My true ceramic pro flat iron's handle came loose before a month had even passed.I had called the 1 800 # but they would not repair my true ceramic pro or replace it.
4/2/2008 - shawna writes:
i have purchased the product via phone after viewing the advertisment on tv. the company debited my account of $19.95 on feb 7/08. once the product arrived i decided it did not live up to its reputation and called clara juray the manager and told her i wanted to be refunded the $19.95 and ship the product back. she agreed and gave me a return order number. clara then stated the item should arrive before any further transaction is made against my account. i procedded to ship back the item on feb 24th and was confident the item would of arrived before march 7th. i ckd my account on mar23rd and WOW! the company held onto the item just to bill my account of a whopping $99.00. i am furious!!! clara is avoiding me and she had a bridgette and maria take the calls. i have reported this company to the BBB of california and am going to do whatever it takes to make this fradulent company pay!!!!!
4/1/2008 - AMJAD writes:
actully i bought streghtner few months ago ,,,and i long time did not use it ,,,,,and 1 day when i was trying to use it ,,,it was not working
3/27/2008 - Melissa writes:
I bought my 1st TCP in 2006 after I saw the TV comercial. About 7 months later my cord caught on fire, Ithought maybe I had done something to it. I bought a whole new one thinking that whatever I did wouldn't be covered by any warrant. ABout 3 months later it just wouldn't turn on!!!! If I moved it in a certain way or twisted the cord it would turn on for a few minutes but that lasted all of 2 weeks. I finally called the customer service line to wait on hold for 45 minutes for the customer service agent totell me to go to some "fulfillment" website. I went on it & filled out all of the info. After paying ANOTHER $50 for "shipping" i recieved a new one. That was in October of 2007. It isnow March and my TCP stoppped turning on about a month ago. IT JUST STOPS turning on!!! I calle customer service and to my suprise they have NO RECORD OF ME!!!! Did I mention this would be my THIRD flat iron from this company. No such record, no such address, no such order!!!! I was told by the customer service agebt that he would get a manager to call me back in 48 hours. That was 3 days ago. The worst part about all of this is when the product works it truly is the best I've used. I would pay for a great flat iron..IF IT WORKED!!!
3/25/2008 - Angela writes:
I purchased my first tcp in October 2006 and loved it for a couple of months, then the red light wouldnt turn on unless I twisted the cord. Then it just stopped working. I thought it was just a freak thing and purchased another in October 2007. It is now March 2008 and this one too just stopped turning on. It gets really hot and burns your hands and hair: it splits your ends really bad. The website they gave me to get a replacement does not even exist!!!! This company is a complete scam!!!!!
3/25/2008 - Courtney writes:
OK i have had my TrueCeramnicPro for only 3 months and it has stoped working!!!!! I loved this thing and all of a sudden it stopped working. I did nothing to harm it or anything. Im 15 years old and im pissed. I loved this thing, it made my hair just how i wanted it. I got my mom to order it off Trueceramnicpro.com which i thought was the real website and i hope it is. If any of yall have a trueceramnicpro and have had it for along time please tell me what website you got it off of.
Thanks
3/21/2008 - Jessie writes:
Well here it goes i saw the add on tv and ofcourse thought it was a great thing to try loved it 8 months after using it i had a turned it on and it started to make a sizzle sound and started to smoke well then it stopped working after that so i call and complained and they sent me a new one a month later. Well as you know i am writing this cause the same thing happened again but sooner so her i am $205.00 later down the drain. Just called the number and to my expectation the number is disconnected.
2/29/2008 - Amanda writes:
I havent got my product I got charged for it but havent recived it,I want someone needs to contact me asap I am very angry and I will take this alot futher
2/25/2008 - m writes:
i bought this produ7 t 3 weeks ago. i got it and the invoice shows no shipping price i requested 3 four weeks and the invoice shows priorty 6 to 7 days and lookin at the invoice there is no price
he item friday and the strainger does not work i notice that one number they told me tp call was not a real number to report a cpmplanit i think they over chatge me, anone out there hekp my invoice show not price numbers and there is no price i got t
2/22/2008 - Lori writes:
I purchased 2 that were to be sent fast shipping.The products arrived after over 3 weeks, so I had to call for a refund for that. The products arrived with someone elses shipping order information. 1 worked for about 5 minutes and quit. Neither closed properly. I noticed they charged me a 2nd time for my order. When I called and pointed it out, they only refunded me as if I returned and they kept shippng. They insist I received a full refund, yet my credit card says different. In Jan. they put through another credit to fix the error, but it was still short. They continue to insist they refunded me correctly - their product is junk and they are liers. How dare they charge my credit card twice!!
2/22/2008 - Mandy writes:
Well, I called and order the product after seeing the informercial on 1/9/08. On 2/19/08 I still had not received the product so I called customer service. They claimed it was delivered by Fed Ex. I contacted Fed Ex and they had no order for me. I called back and was told it was delivered by US postal service. Not true either! I again called customer service and was told that I will receive a refund within 7-10 days. At this point my refund should have been $19.99 for S&H. Well, guess what, after being told this, the next morning I checked my bank account online and True Ceramic Pro debit my account for $99, knowing I did not have the product.
2/18/2008 - Sandy writes:
I bought the unit the first time and i guess i bought a knockoff, it was terrible. Im afraid there is a lot of knockoffs on the market and the only true way to get an original is to go to the Official [] website. I bought a second one that was more expensive but it was worth it. It works great and i have had it for a year so far. Dont try to buy a cheap one , pay a little more and get the real thing.
1/29/2008 - Yvonne writes:
The product works beautifully, I agree, however never for long. I have now gone through 2 TCP straighteners. 1st one had one of the plates come detached, and the second simply refused to turn on after approximately 8 months of use. I tried getting a replacement for each of my purchases without success. Oh, I did speak to a live person every time who acknowledged the matter, ran me through a series of what appeared to be standard return policy questions, promised to have a replacement sent within 6 weeks. It has now been 3 years since my first (lost hope and bought second anew) and 6 months since my last. No replacements. What can be done? The product appears to have consistently shown defects that have yet to be corrected!!! I want my $198 back and all shipping charges.
1/19/2008 - Judy writes:
I purchased this product last year. After one week, it stopped working. Took about one month to get the new one. That worked fine until 9 months later. Now I can't get through to c/s. The number is always busy. As I read through all the other complaints, I see I have been duped! The power source should not go out, but apparently it is a piece of crap. I know I'm out the money I put out and most likely won't get it back. I hope those that get scammed will google True Ceramic Pro and read all the complaints.
1/10/2008 - rachel writes:
I received one of these as a gift and not a month after the 6 month warranty was over, the damn this died. It also had the so called ceramic peeeling off the hot plates. These people are still hawking this thing and yes it does a great job, when it worked. You can't get ahold of the the webiste and the phone # never rings. All you get is a constant busy signal no matter what time of day or night you call any day of the weeks. With all the complaints I have recently read on this iron, they should be pulled off for fraudulent advertising. It is not a safe item or of any quality. I woulld love to see a class action lawsuit. when you add up all the sales they have made in just over the last year, it makes your head swim. Con artists and liers!!! All I wanted was another to replace my dead one but, it seems that everyone at that site is also dead and someone forgot to turn off the recording. Help all of us that have been taken in by this very deceptive merchant!!! Pass this on to whom ever you want.
1/8/2008 - Kalie writes:
I was so excited to get my TCP, I thought it was the answer to my bad hair experiences. About three months after using it, it stopped turning on. I was so disappointed, and when I called the number I originally called to order it, it was not the right number. I did like the product while it worked, though I am really angry at the fact that I spent so much money on a product that broke so easily.
1/7/2008 - ashley writes:
i bought my true ceramic alomst eight months ago. the paint chipped on the plate but it still worked so i didnt worry about it. Then just two days ago i went to turn it on and nothing. Im not sure what to do!!!!!!!
12/11/2007 - Monika writes:
Well I see my experience reported over and over again on this website, but I'll tell it anyway. I ordered the TCP on 8/16/07, received it pretty quickly within 10 days, it worked great for about two months of occasional use. The light shut off and it just stopped working a half hour before my birthday party. I was upset because had to tie my hair in a half frizzy pony tail for my own party. I called and after about 40 minutes on hold, the rep told me I could return the product for a free replacement which I would receive in 7 days. She guessed what my problem was before I even stated it, so I guessed she had been hearing it from alot of people. I asked what the warranty period was and she "I think it is lifetime". I have heard nothing so far after nearly a month and still trying to get through on the phone again. To say the customer service is terrible is an understatement. I don't think they have customer service at all. There must be just one person there to answer phones. From what I am reading we have all experienced the same problem. In other words, don't even consider buying this product. I spent $100 plus shipping and there are so many better products with better warranties. I don't even feel like buying anything through the mail anymore.
12/5/2007 - Genesis writes:
ESTOY REPORTANDO MI TRUE CERAMIC PRO PORQUE EL CABLE DE CONECCION NO PERMITE PASAR CORRIENTE Y NO FUNCIONA. ESTE EQUIPO FUE COMPRADO EL DIA JULIO 5 DEL 2007 CON NUMERO DE ORDEN [].
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