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3/31/2006 - Amber writes:
This is the biggest scam ever. The paint started coming off almost immediatly but I didn't think anything of it until I recieved a postcard from them saying some of them were defective. I was going to send it back but never got around to it. I guess I can be thankful I didn't send it back cause 1. who knows how long the replacement would have lasted and mine lasted almost a year before it died 2. they would never have sent me a replacement or refund. I have tried to call every number possible and now I have given up. I figure that even if I find their number and send it back, they wont refund me or replace it. They would just keep scaming people. IF ANYONE WANTS TO TAKE THEM TO COURT, EMAIL ME AT []. I know just one person can't do it but if we can get hundreds together, that would be more worth it. I don't care about the $100... it is the fact that there are companies that just are scams and there needs to be a stop it them!!! Anyone with me??????
3/31/2006 - Jeaninne writes:
In October 2005 I ordered the TCP I did'nt receive it until December 2005 and when I openned it it was falling apart as I took it out of the box. I have been trying to get in touch with the ABS to no avail. I would also be interested in a class action suit. This company is a real rip off. They are still trying to get another payment out of me for 39.00 which I refused to pay!!!!
3/31/2006 - Susan writes:
I purchased the True Ceramic Pro and it stopped working with in the first 2 months. I was paying monthly and stopped paying. I never could get a hold of anyone to try to get a replacement. Just received a letter that my account was going to a collection agency. I payed the balance because I didn't want my credit ruined. They gave me a # to call to try to resolve this. Guess what... they number is always busy. Please help.
3/30/2006 - Tina writes:
I would like to complain about True Ceramic Pro, the first 3 months it worked fine, but then I started to notice that the red paint started chipping off. Called one 800, which was disconnected, obtained the customer service # from the website. Rudest customer service I have ever dealt with. I told them my situation, they told me to send back the iron and gave me an option of refund or replacement. I chose refund. They told me the credit would show my on my account w/in 7-10 buis. days Sent the iron back overnight. Tracked the item the next day. Item was delivered. Waited the 7-10 days, never saw a refund in my account. Called and asked them what was going on. They of course were running me around in circles. It took me well over 6 months after purchase to see the full refund minus shipping and handling to reappear in my account. With this situation happening to me I never order anything over internet again. True Cermaic is a big Scam!!!!
3/29/2006 - Danielle writes:
I ordered the Truue Ceramic Pro about 4 months ago..after the first 2 weeks the paint chipped off(like ever other persons complaint about it), after that the handle was broke and it wouldnt turn on, we called them and they mailed us 2 of them for free... 2 weeks after that the same thing happened to BOTH of them!! If they were 10 dollar straightners i would say thats my fault but theyre 100+ dollars! i am trying to search for there customer service im giving them both back and i want my money back!!!
3/28/2006 - Sonia writes:
Bought this product back in July 05 for my daughter who was very excited to be getting one because she liked what she saw on tv. Started chipping off right away and worked for about three months. Kept calling the 1-800 number, message was updating system, then number invalid. It's so wrong the way they can just ripped us off like that, so I too am in favored of any lawsuit against them.
3/28/2006 - Tami writes:
Add my name to the list of extremely unhappy True Ceramic Pro Customers!! I also received one of the defective irons and was told to return it for a new iron or refund. I immediately returned it and never received a new iron or a $136 refund for the iron I had already paid for. I have not been able to reach anyone at their numbers either and feel the company has stolen $136 from me in their scam!!!
3/27/2006 - Jodi writes:
I bought my Ceramic Pro in September. I did the 3 easy payments on my credit card. The charges appeared as agreed on Sept., Oct. and Nov. bills. It is now March and I just received a letter from Advanced Beauty Solutions saying my account is under review for collections for an amount equal to 2 of the payments. When I call the number (1-866-441-4735) I get the message about unusually high call volume and remain on the line. I am on hold as I am writing this and am on the 36th minute of hold.
3/27/2006 - Sherie writes:
I like all of you had bought this product thinkng it would work great well it did for 2 days until the red started chipping and then they sent me a new on ewhich i had to pay for all the shipping over again. A couple of months ago my product stopped working now I cannot even get through to a working number or anyone which would have some answers for me. I really wish we could get a lawsuit against them and everyone can get there money back.
3/26/2006 - Sharlene writes:
I purchased the Tru Ceramic Pro in April 05. I paid $139.95 for this item. In 6 months, it just stopped working. I tried contacting customer service via e-mail and they referred me to the customer service phone line. I tried calling the phone number for 3 months straight and it was always busy. I contacted them 2 more times through e-mail but to no avail. Once again, I called and called the phone number. Now, instead of being constantly busy, there was a recorded message stating, 'We are currently updating our phone system. For quicker service, contactcustomerservice@advancedbeautysolutions.com." Well, this gets you nowhere. So, it's been almost 6 months since my item stopped working and I have not received any answers for a refund or repair. I am resigned to the fact this will never be resolved and I just lost all that money through a scam.
3/23/2006 - Helene writes:
I have purchased a true ceramic pro It worked for one day and when I tried to contact the company they said I had to go online when I went online they sent me to another unknown address. then they had the nerve to send me a bill I am very upset I need to call the BBB on them
3/21/2006 - Jennifer writes:
I am sad to realize I may have just lost $200 Dollars. I also purchased the TCP in September 05. A few months later I have a chipped non-functioning piece of %#^$&. There must be something that can be done since there are so many of us that got screwed. I will continue surfing the web to see if I find something. Unfortunately no one is able to contact the others since this site will not display personal # or e-mail address. If they post the following look up Pro in zip code 30134. I would like to know if anyone got any further with their search.
3/20/2006 - Lucy writes:
After seeing the True Ceramic Pro advertised on TV, I thought that it would be a wonderful Christmas gift for my teenage daughter. And she was so thrilled on CHristmas morning ! That joy has since been deflated as the straightening iron no longer works. The red paint came off within the first week, but it still worked until just recently. Now it won;t even turn on. Attempts to contact the company have failed. $160. later -- I've been scammed!
3/19/2006 - Delores writes:
After using my true ceramic pro for a few months it just quit. No reason, it just quit. I pulled out all my paper work on it and tried the phone number listed. It was disconnected. Then I tried the web site. It doesn't exist. To pay $120.00 for a hair straightner was absurb to begin with but to have it only work a few months and then quit it really makes me angry.
3/19/2006 - Kelly writes:
I actually perchased three of these and my friend purchased two. We have had the same problem with All of them!! The ceramic plate completely wore off and started to after only 2 uses, the "tongs" are not aligned at all, and the cord has to be in the same position at all times, or the iron will just turn off. This has happened to ALL of them!! I had 30 days to return the iron, and called to do so, when the customer service rep said he would just ship me a replacement instead. I agreed (boy was I in for a treat) and it took over two months for delivery!! I called SEVERAL times asking where it was, asked to cancel the whole thing all together, and the customer service rep denied me. I finally recieved the iron and put my old one in with the one they sent me and mailed them BOTH back. Before I mailed them I had called EVERY DAY, SEVERAL TIMES A DAY, just to hear a busy signal. I emailed them several times, but no response. When I mailed the irons back, I wrote a long letter explaining all that had happened, and gave very detailed contact information. I have never recieved a response, was never returned the money that was in the guarrantee, and cannot get a hold of them for the life of me. My friend had a similar experience, and has not been given her money back yet either. I wish there was something I could do. I do not have a lot of money, and buying this iron was a stretch for me in the first place. I thought I was investing in a quality product.
3/17/2006 - Marcia writes:
I have had 3 TCP and all 3 have burnt our (my daughter & myself) hair worse then a cheep flat iron from the grocery store. We also thought we were getting a great product. Worked great a first and then it started chipping and smelling. Sure would like to find out how to get our $$$$$ back??
3/16/2006 - Cheryl writes:
Wow, I am shocked and appalled that so many have gotten taken by this company. I, like most of you, got my iron and it worked great for about a month. Then, it just died, no rhyme or reason and the plates, which did get darker when heated, began to chip. (And that $10 gift certificate that you get when you order to buy more products from their website - could anyone every find how to get to a place on their site that you could buy something other than they iron itself? I sure couldn't.) I contacted the customer service department. The woman said: "No problem, you will have your money back in three to five business days, thank you for calling, bye now." It really would have been comforting knowing a refund was coming but she was signing off with me and I hadn't even given her my name or account number yet. Guess THAT should have been a red flag. At any rate, I sent mine back via FedEx so I know they got it. It's been two months now and I haven't gotten any money back or a replacement, not that I would want one. I called today and got the 'invalid' number message many of you have gotten. I didn't know what to do so I e-mailed a local TV news station because they have a consumer segment that deals with problems just like this one and they have pretty good luck, so maybe they can help. I haven't heard anything back yet but I sure hope that they can get some more information for us at the very least. How do people like this sleep at night? It amazes me. If I get any satisfaction from this, I will certainly pass along any information that might help anyone get their money back. I'm not holding my breath though. I really hope that there is something that can be done. I have to wonder if they've just closed up shop though, with the numbers not working and the website gone. And while I do feel a little better knowing I'm nowhere near alone in this, it makes me that much more angry because while one person, like myself, might be an anomaly many people most certainly is not. Good luck to all. Cheryl.
3/16/2006 - Tiana writes:
yes i am another victim of tcp fllt irons. I am pissed to even find out that all these people has haad the same problem. I was recently flat ironing my hair and the socket was making noise and the flat irons went out. At first i thought it was just the socket so i put the flat irons into another socket and nothing work. and then i even plug another set of flat irons into that same socket where my flat irons went out at and they worked fine. I am truly pissed that i can't even reach advance beauty solution due to the line being disconnected. if anyone has information of someone who can replace them please email me at []. maybe we should all put in a lawsuit!
3/15/2006 - Judy writes:
Yes, I am another customer who has been "burned" by this company. After 2 faulty irons that were recalled due to the red coating on the iron plates in July '05, I did send them back and a new one was sent to me without me having to pay the last payment. Say the least now a 3rd iron is still defective with the sam problem. Like you, call and the answer I get is this call cannot be made due to the area.
3/15/2006 - Amanda writes:
I have had my iron for 3 months and it has worked great. Then a few days ago as i was straightening my hair it just turned off for no reason. I checked the cord to make sure it was still plugged in and that it wasn't burnt or anything and it was fine. I also tried the the phone number listed on the warranty and the web address and got a disconnected number and a redirection to an as seen on tv webpage. I emailed the company my mother bought it from wonderfulbuys.com (it was a x-mas gift for me) and they said they do not have a manufacturers number for me and i have to do a google search or something to get the number! I tried and can not find anything except this forum full of complaints. Now i am mad as hell and all i want is a replacement or my mothers money back b/c this is rediculous! I saw that someone of you were able to get a number in which you spoke to someone directly if you could post the number i would appreciate it!
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