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3/14/2006 - Liz writes:
I thought I was the only one!! I received the iron about 2 months after ordering it. A few months passed and it started "flaking." I called the company and they said they would send me another. And now when I try to call the 800 numbers they don't work. I would love to press charges. Who do you contact??? Let me know if anyone finds a legit number.
3/13/2006 - Iana writes:
Well I ordered the TrueCeramicPro after hearing such great things about it from a cousin and my mother. I used it for about 4months until the red paint from the flat iron started to peel then maybe a week later stopped working all together. It worked great for the little time that i've had it then when i try to contact them by calling 1-888-80-STYLE the recording says its an "invalid number" and when i try to pull up the email address at advancedbeautysolutions.com it bypasses it and takes me to the as seen on tv website. I've been had!
3/13/2006 - Meagan writes:
Just like everyone else seems to have encountered, I got a faulty flat iron and the run around from even worse customer service. I foolishly ordered the TCP online from advancedbeautysolutions.com after seeing the infomercial for the millionth time. I did the "14 day trial" thing, and immediately after decided against it. I called customer service asking to cancel my order and they told me to email the customer service (datapak something) because it wasnt in their computer yet. I emailed, with no reply, and still received the iron despite 2 requests for cancellation. The iron stopped working not even a week after I got it, so I called the customer service number. One person said they would send me a new one in 5 business days. I called 10 business days later and amazingly the information regarding my replacement "was not in the system". The man on the phone for my second call told me to send back the iron, along with reasons why I wanted a refund, and my account would be credited. Next, I had to deal with collections. Turns out the credit card I used had expired, and I had gotten a new one, during the time TCP tried to charge me for one of my payments. I got a letter saying they tried to contact me SEVERAL times (although this was the only one) and they were sending me to collections. I foolishly, not wanting to wreck my credit, called and paid. They told me they did not have my credit card number on file and could not charge me until I gave it to them! I sent the TCP in, had a signature confirmation and insurance, and it showed the company receiving my iron on December 24th. It is now the middle of May and I have not gotten a refund. I called, back in January, to check the status of my refund. The automated message said all refunds from November had been granted, so I tried to talk to an operator. She told me my refund HAD been granted, but it takes a few days to post to the credit card. As I said before, it is now the middle of May and still nothing. Not to mention the website is no longer working, the phone numbers are no longer working, and all of the outlet companies that used to advertise and sell the product have no idea how to get ahold of Advanced Beauty Solutions. If ANYONE has any information about a lawsuit, please contact me. I want my refund, and a company should NOT be able to get away with something like this!
3/8/2006 - Diana writes:
Bought my TCP on 11/05 for my daughter. Used it for 1 month and from one day to the next it stopped working. Have tried to call customer service but the number is not working. Have emailed customer service with no response. For some reason I am getting a bill for the remainder of the order due to original amount did not go through on my credit card. I will not pay for the balance because the item does not even work and I can't even return it to get a replacement or get my money back. I am so mad!
3/8/2006 - Trish writes:
I bought one off of tv for $120 in 2004 and it started peeling paint right after I started using it. I just dealt with it but then it just quit working so I returned it for another one. It took like 4-5 months to receive (in the mean time I bought a different flat iron that works great for $20). They told me it was on back order. I finally received it like in Oct 2005 and it quit working in Dec. 2005. I have been unsuccessful in contacting the company. All the 800 #'s I have do not work. I am very disappointed and upset. I just want my $120 back.
3/8/2006 - Edythe writes:
I ordered my True Ceramic Pro Infrared Ionic Styler at the end of April, 2005. The order was delayed by at least two months and when I called to cancel the order, they told me it had been back-ordered and had just been shipped out on 6/29/05. I received it some days later and used it most of the summer. It did its job wonderfully; on humid days my hair would not get as frizzy as it would have without using the Ceramic Pro. Once the Fall came, I used it less often. I went to Florida in February, 2006 and took the Ceramic Pro with me. It worked for two days and then on the third day I turned it on and nothing happened; no red light; no heating up, nothing at all. I was so disappointed because it sure would have come in handy down in Florida. Now that I'm home, I tried calling the Customer Service number (888)807-8953 and got a recording saying, "67-4 Invalid or number blocked from your area". I am now trying to get another telephone number from the White Pages to ask them to replace it. Now after reading everyone else's complaints and horror stories, I have no doubt that if I get a few more months out of a new one (if I can ever reach them to get another one), that will be all I'll get since it appears that the unit will never get to its one year limited warranty! This is an expensive lesson in never ordering anything from TV again. I'm all for a class action suit ladies, so how do we do that? If anyone has gotten a successful telephone number for them in Reno, Nevada, please post it.
3/7/2006 - Janice writes:
I am very frustrated customer beacuse I experience same situation like the rest of the clients that order TrueceramicPro. I received one in June 2005. I sended back because paint was peeling. They send me a replacement. Within few months it stop working it would not turn on. I kept calling 1-800-915-4182 0r 1-888-807-8953 and the messages was we are updating our phone system so we can serve our customers in the better way. After (3) three weeks or more, I tried this number again and now its telling me code 52-4 invalid or block from area code. I was charge $120.00 dollars. I wonder how can a get my money back. This is not right. Please let me what souce or who do I call so all of us can get our refund. I will call BBB. Please advice.
3/6/2006 - Angela writes:
I Purchased True Ceramic Product on 09/04 and less than four months it was not working it would not turn on at all, I try calling thier customer service number and all I would get was a busy singal. I was finally abel to get through and customer service could not help me because I did not have my Order Number and they could not retirve my information in their system. So hear I'm stuck with $159.96 product that I can not even use. I was going through some paper work recently and guess what I found my reciept from True Ceramic Pro with my "Order Number" and guess what again I can't get anyone to contact me or repair my flat iron. It really PESSES ME OFF that I paid so much for a product that I can't even use or get repaired.
3/2/2006 - Rebecca writes:
First off let me say I am so happy to hear I am not the only one whom was almost hustled out of $120.00 I wish that none of us were. I read through all of the stories to my amazement it wasnt just me. I thought maybe I waited to long to call back (waited 3 weeks). The product was sent in a timely manner but I was able to use it only 3x's before the red/maroon plating started to flake off in my hair. I thought maybe the heat was too high and tried again since no one was returning my e-mails. I then tried calling again since it was still flaking off in my hair to find out that the numbers I was calling were undergoing phone troubles. I have been trying to get a refund since September 05. I am now receiving a collection notice for the money and I am not going to pay!!! Let them sue me. Take me to court I will win since they are scamming hundreds of people out there. If anyone is receiving collection notices DON'T PAY they expect you to that is their way of SCAMMING YOU!!! I would love anyone to contact me whom are having the same problem. I would LOVE to hear your story too. Maybe we can fight this together. All in favor for a lawsuit say "I". To contact me my email address is []@comcast.net
3/1/2006 - Evelyn writes:
I purchased the True Ceramic Pro in September 2005 and it is no longer working as of this morning! The red on the plates came off and all of a sudden, it just stopped working. My iron would not turn on at all, I had just used it the day before. I think I will just purchase my next flat iron at the mall.
3/1/2006 - Stephanie writes:
I ordered the tcp back in 01/06. within a few months it started falling apart. I called customer service they told me to send it back and they would replace it. They did within weeks. a couple of months went by and the red on the plates began chipping off, then it started having a short in the cord. Now it wont even come on. Of course its been a year since i bought this product and no one will speak to me about it, i cant reach anyone. unless you want to order one, then a real person gets on the phone. I truley want my money back or a new tcp which will be a piece of crap too. It would be nice to trust what you buy, especially paying 119.00.
3/1/2006 - Sue writes:
I ordered this iron for my daughters birthday in Nov 05 when we did not receive it in Dec05 I called several times always got a different excuse. Finally told me it was lost in the mail and ordered another one. Called again several times in Jan 06 when we did not receive it. Then was told the first one never left the warehouse, and the second one was on back order. Would not receive it til Feb 06. Ok today is 3-1-06 and still no iron. Yet I was charged for it. Cannot call as the numbers keep saying it is under repair. And they don't respond to my e-mails. I contacted BBB and they now have 113 complaints this company has not responded to. Sounds like a scam that no one is stopping. I am calling the IRS, something has to be done, this company is ripping people off!!!! The names I found who run this company are Valeria Olevnik, and Jason Dodo. Have offices in CA and NV. But none of the numbers are any good.
2/28/2006 - Rose writes:
Well, I guess were all in the same boat. I had the problem with the paint chipping off and they sent me a replacement back in Oct of 05. Now it's the end of February and i have gotten no response to the call i made in December of 05. The thing just stopped working this time. I'm all in for a class action suit. Just tried calling their customer service number and now it's saying that "67-4 the number your calling is invalid or blocked from your area code" nice huh? I bought a remington wet to dry one for $20.00 and it works just as well. And Remington stands behind it's products. The Ceramic Pro is a piece of crap! Looks like we've lost our money. imagine how much money they have made with this crappy product. Losers! DO NOT BUY TRUE CERAMIC PRO!
2/27/2006 - Maria writes:
Im shocked to see how many ppl out there, that have been scammed by this company. My problem is that im tryin to get my money back as well. I dont use my product as often as the others, the paint on mine has not started to come off. I ordered this 3x. twice with northern response and once directly thur the company. 1 day I get 2 notices from the post office. I had received 2 of them. I accepted the one from the infomercial, cuz they couldnt find the other one at the post office. So I called the customer service at tru ceramic pro, she said that I would have to wait 10 days after they get the product back to get my refund. Well its been bout 2 months now, and I still have yet to get my money back. I came online to find the number to call them, and I manage to find the complaints. This product is not cheap, It looks like now i have paid $400 to get 1 product. Iff anyone knows a legit number to call these ppl, pls forward I need to get my money back.
2/26/2006 - Olivia writes:
I bought the product back in 8/2005 used it for a couple weeks and the plates started to chip off, I called and they replace the product saying the product was defected originally, got the new one back in December 2005 same problem + a new defect the ceramic pro doesn't close all the way..I call the 888-807-8953 and left mess no return call at all. As of 2/27/06 no return call from them...know the number is disconnected, what else can happend, lost my money and no product.
2/25/2006 - Luis writes:
my story is frustrating for me because i bought this stupid por#@$%for nothing. i bought it for my sisiter for x-mas gift, hey i thought she would love it u know, and i payed full price one time in oct 05. i never recieved a thing till today. i called before and they had to say that it will arrive and soon. that never happened and i wanted my money back. as soon as that happened their phone lines were "updating" and i still can't get my money that just sucks because i didn't even recieve it and their website doesn't even appear anymore
2/23/2006 - Sherry writes:
I returned the product due to being unhappy with it. This has been since August 2005 and still no refund. The phone numbers given will not let you leave a message and the email they tell you to write to, will not give you a response.
2/23/2006 - Marie writes:
I am a big fan of TCP. I already had owned two within a 2-yr period, well - less than that. It works really good like they said, straigtens hair and brings out the natural oils because of the true ceramic plates and makes it shiny. THIS IS CRAP! I used to think I pressed on it to hard when I use it or I leave it on to long. The first one, smoke came out of the hinge part of the iron and started smelling. I liked the product so much I ordered another one. This one stopped working around the same time like the first one (< 6 months), it just didn't come on one day. It works so good, it's so ADDICTING so I was wondering how to get another one, til my boyfriend suggested I do a search "problems w/ true ceramic pro" on internet and I got to this. I feel so happy and relieved that I am not the only one experiencing this problems. There were more complaints then defenses on this product. yes! It works really good, but it's not worth it...because it does not last. DO NOT FALL FOR THE SCAM!How can a product that was promised and demonstrated to work good deceive consumers?!
2/21/2006 - Rebecca writes:
I purchased the True Ceramic Pro Basic Kit on June 2005. Unfortunately the item was defective as the red coating paint on the plates started to chip and the power supply on the iron began to degrade. I spoke to a customer service representative and a replacement was shipped out on October 05. The replacement is also defective as well. The red ceramic coating again chipped off the unit and the power supply works only intermittently. I have tried to reach customer service for a refund or and exchange, but the operators are unavailable at the customer service phone number (1-888-80-STYLE).
2/21/2006 - Heather writes:
I am also a victim of the True Ceramic Pro. I had my original one for a few months when like everyone else, the plates started chipping. I called and the whole prepaid envelope thing happened and I received a new one that was supposed to be better. I have used this one for 2-3 months and the same stuff all over again. Originally, the customer service rep. gave me a song and dance about China and defective materials, whatever. I can't even use mine today because it is dead. I called and got the same updating jazz you all got and well...I e-mailed and will continue to e-mail them. I cannot believe people can get away with my money like that in a society that is supposed to protect us. I mean the infomercial was great and the product was good while it lasted. Fix it and give me a new one people. This is insane! Heather
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