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2/11/2006 - Maria writes:
I ordered the true cermic iron back in June of 2005. After using it for a couple of weeks, the cord was loose and the connection bad. I called them about the problem and I was told to return it an would be receiving a new one in a couple of weeks. After waiting patiently, I called them again in September of 2005 and was told that they were in backorder but that I would be receiving a new one shortly. I called them again in October and told them I did not want their product anymore and wanted a full refund. To this date 2/06 I have not been able to contact them nor have received a refund.
2/10/2006 - Saadiyah writes:
This product is a piece of crap. It quit working and when I tried to return it they told me they would send me another 1. Then I got put on hold, another lady came on and said they would not send me 1 because it was out of warranty. BS! She said I could place an order in Feb for another 1 cause they were back ordered because of Xmas. Now I try to call them and no one answers and they say to either leave a message and someone will call you back or go to their website for customer service. I left a message and no one called me back and the web site does'nt even work. Great customer service. Fraud-Lawsuit required!!!
2/9/2006 - Josh writes:
well i bought this straightener because it was supposed to be a professional comercial grade straightner and all it does is fall apart, the paint is peeling, the hinge has a seperation problem and is all loose and floppy, how can they sell a product based on false advertisment???, i will be selling a new product, this product can increase your height about 3-1/2 intches, guranteed.....its a 4 X 4 piece of wood, you stand on it and become taller, waddaya think, ill be a millionare
2/9/2006 - Vanessa writes:
I order the TC Pro back in March 2005 it was working fine i loved the way my hair was looking. Then on November 2005 it caught on fire!! I called and they told me that they will resend me a new one, all i just have to do is send them the one that was burnt to a crisp, and i should get a new one with in a few weeks. Hello were in Feb. 2006 and still no TC Pro. I have been calling and calling they say there updating there phones how long those that take? the message has been saying that for 2 weeks now, i also have been sending email to the email address they leave on the message, i want my $12o buck, forget sending me a new one!! Let me know if anyone has gotten in contact with these a**hole, or have a contact number were an actual human answers.
2/8/2006 - Erin writes:
I've had pretty much the same experience. Bought the TCP back in September, didn't get it until Novemeber, and now (Feb) it has stopped working completely. I tried to go online to the website, but it is no longer there. The only way to contact them is through the BBB's website, which has complete contact info. However, after reading all of the other complaints, I'm not expecting to get too far with the company.
2/8/2006 - Jakice writes:
I bought the TCP in April/05 by July 05 the color began to come off the plate. I called ABS and was told some of them were defective and I would be shipped another one no problem. It is now February/06 and I still have not received my replacement. Same story as the rest. Let me know when a lawsuit for this product will begin, I will be the first aboard. Pissed off in Chicago
2/8/2006 - Michelle writes:
Ok, so I ordered the TCP for the first time in Feb or March of 2005. I finally recieved in about 3 months later and started using it. Everything was fine for the first couple months. then i noticed the paint started chipping off. I was mad but no big deal, at least the straightner still works is how i looked at it. One day i go to use it and i guess the glue from underneath the ceramic plates completely melted and i didnt notice so i ran the straightner through my hair and the glue got caught to my hair causing it to burn a huge section of my hair. So i called the company, they said they werent able to send me another one. I had my boyfriend call. He really gave it to them and said that if they did not send me another product he would contact the BBB and have alot worse things happen to them. So they agreed and said they would send me another one. 3 months later, i finally recieved the second one. I had it for about 3 months at the most until the second one completely died. I plugged it into every outlet in the house and even brought it to my work and nothing happened at all. I have been trying to contact the company but as you all know, they have a stupid message up saying that they are updating their phones for better customer service. what a bunch of BS. So I just want my money back. We should definitly do something about this. If anyone starts anything up, let me know. I am in with you guys. Thanks
2/8/2006 - Anonymous writes:
It first started out by them double charging me which was a fiasco to get the money credited back from them, took them about 3 months, i get the product and 9 months later, my flat iron quit working so now i am trying to call them since i have the warranty information and they dont accept calls, i have tried several occasions and they do not ever answer their phone and now i am stuck with a flat iron that doesn't work. and the paint is chipping as well.
2/7/2006 - Nakisha writes:
Well, I kept seeing this infomercial and it looked so nice and seem to be perfect for staighting my daughter's hair, which is very thick. And I wanted to have it by mother's day May 2005) So I got it around that time and the red paint started to chip off after about 4 weeks, so I called them and told them what happened. I was told "it's still ceramic underneath the paint, it should be ok" I said no, I've paid my money and I want a new one. They told me I had to pay to send it back and if they did not receive it in 5 days, they wouldn't take it back. So I wasn't able to send it back that fast. Needless to say I got rid of my hair irons, because the infomercial said we wouldn't need anything else. So what was I going to use if I had sent it back? So I called back and spoke with another customer service rep. She said would send me another one, it takes about 3 weeks to receive it. Well it been about 7 months later, I have not received anything and I have left many messages at the # advertised on TV and by email, no response. The phone# given on the brochure that came with my TCP that 888# has been busy since the first day I called it back in June 2005. Now the current # shown on their infomercial is being worked on and cannot speak to a live person. I don't see there informercials anymore. And I was a little supspicious when I was placing my initial order, I called the # seen on TV 3 different times because I had questions and eventhough it was obviously different people answering they all answered hello this is operator #51. So I need help and I want my money back, and I want this company to be properly delt with!
2/7/2006 - Angela writes:
I bought the TCP in May 2005. It caught on fire in February 2006! I am very interested in filing a lawsuit.
2/6/2006 - Dianne writes:
I purchased this product for my daughter for Easter last year. As the story goes, the paint started flaking off. I called customer service to be assured that there was a shipment that was defective and a new one would be sent out. We returned the old one and received the new one, guess what, flaking again and now after three months the blasted thing doesn't even turn on. I think we should retain a lawyer and have a class action suit of fraud against the company. The way things are going it seems they are updating their phone system (for the past month)--boy do I have egg on my face. Maybe I can run the ceramic pro over my face and get a fried egg to eat. This product is defective at best, a complete ripoff at worst. Ceramic pro, give me my money back.
2/1/2006 - Kelly writes:
Like many before me i too have been scammed by Advanced Beauty Solutions & there defective product. I originally purchased the iron which was defective, they sent me a replacement iron which was also defective. I returned both irons and requested a refund, this was in November 05. In December i called them again and the customer rep. told me that i was to receive my refund on dec 23. It is now feb 01 2006 and i am still waiting. I just want my money back!
2/1/2006 - Vicki writes:
I, too, purchased a True Ceramic Pro, and after using it a couple of months the paint all peeled off the plates. I have been trying since 11/1/05 to get a replacement first, and when that didn't happen (supposedly 3 were shipped out to me!) I requested a refund. I was promised that would be in my account in 7 days....that was over a month ago. I have made a dozen phone calls, I got different answers (excuses & lies!) every time. Now, I get the "we're updating our phone system...please call back another time" message. I've been getting this message for over a week now. (More like hiding from angry customers whose money they've stolen than updating the phone system!) My many emails have been just plain ignored. I returned my defective styler (at my own expense!) so now I have absolutely nothing for the 120.00 I spent....not to mention the amount of time I've spent on the phone, emailing, documenting, etc. this whole mess! I would love to be part of a class action suit...if one is started, please count me in! I will be filing a complaint with the Better Business Bureau, as well. I would also like to know in what state this company's business license was issued...if anyone has that info I'd appreciate it. I think it might help to contact that state's attorney general. I will check into disputing the charges to my credit card, but am not sure I can get reimbursed that way, either, since it is a Visa debit card. I can't believe with the number of complaints I'm seeing here that this company is still being allowed to sell their product! I may also contact the local police where this company is located. I will keep researching my options, and will let you know if I have any additional information.
2/1/2006 - Parim writes:
I got a True Ceramic Pro less than a year ago and after a couple months it stopped working. For 7 months now we've been waiting for our new one. The company told us it was sent out, but we've never received anything. There is definitely a scam going on with this company. We paid a lot of money for this straightener and have no product. They havent sent us a new one or given back our money.
2/1/2006 - Tiffany writes:
I ordered a TCP and it was great at first. Then I get this postcard saying that the paint can flake off. That is exactly what happened to my iron. They said not to worry and call customer service and they will send you a replacement iron. I did just that. I call for my replacement iron in September 2005. I waited and waited. I call and asked where it was and they said it was on backorder. It never came in the time they alloted. I called back. They put in the order for another iron. It is now February 2006 and still no replacement iron. Now of all things they claim they are updating thier customer service and you cannot get anyone. So I left 2 voicemails and sent and email and have not heard a word. Somethings is strange about this when everyoe on this website had the SAME issue. I want my money back, no replacement iron!!!
2/1/2006 - Erica writes:
Well, It sounds like I am just one of the many that bought a True Ceramic Pro Piece of Crap! I bought mine in August of 2005 after seeing the infomercial and thought "wow this thing looks like a great flat iron"...well after receiving it I was able to use it for about 2 months and then guess what?? Big surprise...the paint started chipping off. I then called and was sent a replacement and used that one for about 6 weeks and never did send back the first one. Well when the second one just stopped working, I thought well at least I still have the first one I can use until this one gets replaced. Another big surprise...NOT! The first one that I had never sent back no longer worked either. I have called and left messages, on the phone lines that they have been updating for the last month, waiting to get my refund that they eventuallly promised me after both my irons stopped working. I have emailed and again "big surprise" no response. This company sucks! We have all been dupped! If I knew the first thing about starting a class action suit I would! I am in if anyone out there knows how to do this. I can't believe that this company has gotten away with the HORRIBLE treatment of consumers!
1/30/2006 - Peggy writes:
I purchased the true ceramic pro a while back but I too have had problems. First the paint chipped off of the supposedly "ceramic" plates. I called customer service and they sent me a replacement. That was ok but now the thing does not even turn on. I called them again and they said that they would send me another replacement. Well that was in Dec. Now I can't get in touch with anyone. I am very angered by this because I spent good money on what was to be a good item. Well at least that is what the infomercial said. Now I want my money back. I am also sending a complaint to the Better Business Bureau. I am all for a lawsuit too. Just let me now..
1/28/2006 - Farah writes:
I purchased a true ceramic pro in July of 2005. The light began blinking and then it stopped working all together in late October. I am still waiting for a replacement (yeah right!!). I paid 3 payments of 39.00 plus 16.95 shipping and handling. I was repeatedly lied to by customer service and now cannot even contact them. It frustrates me that they are still selling this product. I am very interested in a class action lawsuit.
1/26/2006 - Tracey writes:
I sent my TCP in over 4 months ago and was promised a replacement (the coating was flaking off). I was lied to repeatedly as the company promised they had sent out the replacement (they claimed to have sent out 3). Then they told me the product was on back order and had only sent 2. I was then promised a refund, but my account was never credited. So now I've paid for a product I do not have. In addition, their phones are being updated (yeah, right), and my emails have been returned. The BBB even got involved, but never got a response. I urge all of you to file a complaint with the BBB, and I am going to look into a class action lawsuit. It seems as we are all stuck in the same crappy boat!
1/21/2006 - Charlotte writes:
Like all the others my story is the same. I was looking for a great straighter and had high hopes for the True Ceramic Pro. Purchased the product and after a couple of uses my hair was fried and I had to get about 4 inches of my hair cut off. I also noticed the paint was peeling so I called the company and asked for a refund, I was told that I couldn't get a refund but they would ship me another iron. They did eventually send me another iron but I am too scared to use it. The product sucks, it burned my hair and never get it as straight as I had hoped.
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