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1/19/2006 - Christy writes:
I purchased the True Ceramic Pro in July of 2005 and within a month the red plate had peeled. Within 3 months it had died. I was also told by Carlos that another unit would be shipped to me. That was in December. I contacted them in early January and was told that they were back ordered and I would receive one within a month. I tried to call them to follow-up and received the recording that they are updating there phone records. I have e-mailed them several times. I was making my payments in installments. When my last installment was billed my credit card had expired and I was contacted by a credit collection agency. I did not know that my last payment was not made. I was told by Jose that because of the inconvenience they caused me that they would remove the final payment of $39.99. Today, 1/18/06, I received another notice from the credit collection company threatening to ruin my credit. I explained to them what I was told by Jose and they told me that they don't communicate directly with Advanced Beauty Solutions. I'm going to pay it then dispute it. We all have been scammed. I hope someone can offer some legal advice. You can still place an order on their web-site.
1/18/2006 - Melissa writes:
I bought the Tru Cerampic Pro from the TV and paid $134.96 for it back in sept 2005. It died in Novermber, Jose said they would send me another, never received! on 12/20, Alex told me it was in a wharehouse waitign to be shipped P Xmas, and they were under new management. I have never received it! This is Fraud>
1/17/2006 - Marla writes:
I also bought this product in August. As with everyone else it lasted for about 2 months and then died. I also have called customer service and they told me they would ship me out another one. That was 1 month ago. As of today, I have not received it, and I don't think that I will. I am going to dispute this charge with my credit card company. This company is really something.
1/16/2006 - Polly writes:
I bought the true ceramic pro back in July, it worked pretty good at first, then the red paint started peeling off. I have contacted customer service, and was unable to speak to anyone. So I contacted my credit card company and they got a hold of them, They were suppose to send me a new one, it's been almost 2 months and I still have not recieved it. I have tried like crazy to contact them phones are temporaily being updated to serve me better. This product is a scam and they overcharged me. This should be against the law. Someone needs to be held responsible, for this false advertisement.
1/14/2006 - Terri writes:
I have a true ceramic pro, and it quit after 2 months. The company said they would send me another one, and then I could send my first one back. I have been waiting for 2 months and cannot get hold of anyone to ask about it. I would definitely be interested in a class action suit. Please someone start one.
1/14/2006 - Isabel writes:
I bought a ceramic pro in July and it started to peel so I called and they sent me a nuew one that it broke a few weeks later so I sent both back and never received another one!! They give me the run around and just like everybody else and nothing happens! I would like to have my money back. Can you help me so I will get the money? Thanks
1/11/2006 - Star writes:
Well that sucks. I did purchase it and it cost me almost 200.00 i had hopes with this Straightner. They seemed so professional. I don't know what to do!!! I also got the run around! please help me. no one answers the phone. supposedly there working with there phone line. The website they give us is wrong. The straightner stinks. Don't use it. good thing i saw this before i shipp it off. If any one does a law suit i'm in too!!
1/8/2006 - Sarah writes:
I had bought the true ceramic pro and it worked for a month or two. After that it did not work like they said, it started melting my hair and I had to cut about 5-6 inches off, and i was not able to get my money back,I was given the run around.
1/7/2006 - Jeanne writes:
I bought a ceramic pro 6 months ago and it peeled-sent it back received another one-it peeled- never received another one in 6 months!! They give me the run around and nothing happens! By the way they changed companies and took orders and was so backed up-they couldn't keep up because they had none to send! DO NOT ORDER FROM BEAUTY SOLUTIONS_IT IS A NOGHTMARE!! THEY GAVE ME A CUSTOMER WEB SITE THAT DOESN"T work and when I call there is no customer service as of today! THey will not call you back either!!
1/6/2006 - Hope writes:
I purchased this product for my teenage daughter. The plates started to flake like everyone else's. I call and wa told a replacement was sent out 11-05. Well it is now 01-06 and I never received a replacement. The customer service # (888)807-8953, now isn't even staffed. The number just refers you to their website. I am so shocked to know that I have been hoowinked. I have to tell to stop using it right away to avoid damaging her hair even more! How sad, I thought I was buying a good product based on the infomercial and the price!
1/6/2006 - Carmen writes:
I bought that TCP in September and at first it worked great but then the red paint or whatever it is started to chip. I continued using it cause I figured even if it chips away the plates are still ceramic and it won't harm my hair. I was so wrong, these are not ceramic plates like they advertised and now my hair is fried, I've got so many split ends I'm gonna have to cut off at least five inches. I tried calling customer service but I can't get through to anyone. I've left many e-mails as well but nothing. This really sucks, I can't believe I paid so much to have my hair ruined. Everytime I see the infomercial I want to scream. These people are thieves.
1/4/2006 - Johnnie writes:
I purchased a Ceramic Hair Iron from Advanced Beauty Solution as a gift. I recieved the Iron almost a month later. After a couple of uses the Iron started chipping and know it just does not work. I contacted Advanced Beauty Solutions explained the situation. They told me I would recieve a new Iron within a week which should have been Ocotober 7th 2005. with a return envelope so I could return the demaged merchandise. It is now January 4th 2006 and after 15 phone call to customer service I am still getting the run around. All I want is a new Iron or my money back. Can someone pls. help. Kind regards, John Sanchez
1/3/2006 - Dina writes:
Ordered the product and received weeks later. Tried the product, was happy initially then it died on me. Called customer service and they advised it was under warranty. They requested I return the item b4 they can ship me a replacement. I did. They rec'd it on 11/3 - since I tracked the item. Called different customer service reps for status. They kept giving me a run around. Assuring me it would arrive shortly just to shut me up. I even got a rep who told me that since my TCP was supposed to arrive on a certain date and didn't since there backorder was sent out she would issue me another replacement. I requested that this second replacement be tracked so I can check status. She indicated that she would do it even though it is not normal practice. I called back a few days later and was advised there is no tracking number and was given another excuse. The customer service rep are trained to lie and tell you what you want to hear. I emailed customer service out of my frustration since they would not connect me to a supervisor. They took my information and told me the supervisor would contact me---no such thing happened. Since I sent an email I got a voice mail message from some rep named Jennifer at a different number 8055262525. She would not return my calls. I spoke with a John - he told me other rep gave me incorrect information and my TCP should arrive in Jan 06. I was so fed up with their crap I requested a full refund. He advised they cannot do that since I am past my 30 days. I gave him the whole story and that I was not happy while his supervisor listened on some of our conversation. He then told me that he would take off one payment of $39.99 and I told him that was not good enough and I demanded my full refund. I requested to again speak with his supervisor since he was standing/listening in on our call. He put me on hold and came back to tell me that his supervisor will pass the information on to some lady by the name of Lupe - Refund manager and it is up to her and to call back Tuesday 12/27/05 to speak with her. I called Lupe she said she would issue me the refund and it should show up 3 - 5 days. I contacted my credit card and no refund. I called to speak with Lupe and was advised she no longer works for the company by Mary. Mary indicated that Lupe did issue the credit however it was pending. She said she would try an alternate method and it should show up Thursday but it is up to the Corporate Office to finalize the transaction. I requested the corp office number and was not provided with it. Mary advised she would pass the information to them so they can contact me. I am not holding my breath for a call. I contacted my insurance company and luckily since I returned the TCP iron on 11/1 and it was rec'd by them on 11/3, she was able to dispute the 3 installment payment of $39.99 and credited my account. I will follow-up with Mary still on Thursday to see if I get another story from them but atleast I have peace of mind that my money was refunded via my credit card company. If you purchased this product via credit card I encourage you to dispute it. I am also posting a complaint with the better business bureau. The entire time dealing with them, they have lied, given me false hope and have not followed through with their committment. They should not be in business.
12/30/2005 - Jen writes:
Ok, so my story is about the same as all of yours, BUT I do have some CONTACT info to help you all out. Now please keep in mind, "The squeaky wheel gets the grease." Meaning, allow yourself ample time to sit on hold, but it will pay off. Call 888-807-8953, press 1 for "new orders" then as soon as one of the incompetent customer service people answer, you demand that you speak with RUDY (the head supervisor)at ext. 213. And you may be told he is unavailable, but then you make sure you get connected with his voicemail. He will call you back. now also keep in mind not to start yelling, but be FIRM and dont taked NO for an answer. Tell him that it will cost more for them in court than it will giving back your money on a DEFECTIVE product. Sure I have had to call him once a week, but guess what, I got a full refund for this faulty piece of CRAP. I have gone thru 2 of them.. I have been dealing with this since Aug 3rd. But since speaking with RUDY in November, I got what I wanted, my $$ back! Good luck to all and please tell everyone you can.. DONT ORDER THE TRUE CERAMIC PRO! If I can get ano more info to help you all, I will! These people need to be stopped!
12/29/2005 - Ronda writes:
please help. i purchased a tru ceramic pro for my daughter. it works great and she loves it. the problem with it is that the paint/coloring is chipping off where you put your hair. it smells hot and i fear may be a hazard now. i have tried to reach the company to no avail. it's like they disappeard off the face of the earth. please help. i would like them to replace it or refund my money. thanks
12/28/2005 - Kerry writes:
My dad bought me this....thing and after a month, like a whole bunch of other people said, it started to chip. i didnt pay attention to it b/c the stupid thing still worked. after about 3 months, it stoped working. my dad and i called the number, but noone would answer. we called 8 times. literally.someone needs to stop this scam before people get really angry.
12/28/2005 - Lisa writes:
As everyone else's story, the iron began chipping away the red paint within two weeks. My hair has become dry and frail. It is actually breaking thanks to the stainless steel iron. I paid 140 dollars to burn my hair. Shine yeah sure you get shine until the red starts chipping off. If a law suits occurs let me know. I have called written, email you name it and no response. Don't waste your money. The piece of crap is all a scam. True ceramic my %$@^*. Lisa
12/26/2005 - Kyle writes:
Same problem as everyone else. Not really ceramic plates and it just stopped working. Piece of crap. Can you say classaction suit I am in if anyone has started one or is going to.
12/26/2005 - Stephanie writes:
I ordered my True Ceramic Pro afer watching the infomercial back in August and even thought I was being smart about it b/c I checked out their website beforehand and everything looked legit. I received it after a couple of days and was amazed how much better it worked than the cheaper ones I have used previously. Loved it! Mine did start to chip after about a month but figured that was normal and it still worked well so didn't really care. All the payments were charged correctly, last one last month, but last week the stupid thing would not turn on. I was pretty sure that they would exchange it since it had only been 3 months so I sent them an e-mail last week (no response). I thought it was strange that I could not find warranty info so I did a google search and came across this site. I will begin calling them tomorrow (although I am suddenly not very hopeful) and will not stop until I get my money back. I'm glad I found out this info before I wasted my time trying to get a replacement.
12/20/2005 - Jessika writes:
I ordered my tcp in august this year and received it two weeks later. the payments were what they were supposed to be and taken out on the right day for 3 months. I never had any chipping or any other complaints until just recently. I've been trying to use turn it on for two weeks now and it just won't turn on. My boyfriend got it to work twice, but when i asked him to show me, he couldn't get it to work again. I do not appreciate spending $140 on a product that won't turn on! i'm going to call the company, but from these complaints, i'm not sure what i'm expecting to find. I suggest getting the "chi", my sister has had it for a year now and has no complaints.
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