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11/8/2005 - Melissa writes:
Hi I purchased this product it came to me chipped. I spoke to a rep and told them I wanted to send it back and didn't want a replacement. They have their merchandise and I'm still getting charged. Does anyone have a phone number for them. I can't find my number anyone. Please help if you can.
11/5/2005 - Marina writes:
I purchased the True Ceramic Pro back in July within a few weeks the ceramic plated started chipping so I called customer service and the representative asked if I wanted a replacement I said no I just wanted my credit card credited back. She said ok, I am going to give you an approval number put it on the return form for the product and make sure you have some kind of confirmation receipt when you send it. I looked on the tracking information from the postal service and they have received it. I called True Ceramic Pro and they rep I spoke to said he does not see any notes on the account that I spoke to someone, and that I could not get my money back because it was past the 30 day trial, I said to him nope, I am getting my money back because I did speak to someone I didn't just make up the number approval number to return the product and I also told him that why would I want another product when the plates were chipping and they were burning my hair. I have also sent 3 e-mails and no answer back till this date. I sent another e-mail and explained to them that I will be contacting my local newspaper and have someone get back to them in order to get some results. How can these people get away with this we work really hard for our money and then we have these thieves just try to walk away with our money. This should not be aloud this is an outrage. I just wished I'd seen this web sight alot sooner. To anyone out there, don't buy this product and always do your homework and shop areound about any products you purchase. This is a lesson well learned.
11/5/2005 - Kathe writes:
My story is much like the others. Purchased the iron, it quit working about a month later. I call customer service in July 2005 and was told another was on it's way. I have called every month since and aways given the same line, "You will be receiving your TCP in 7 to 10 days" It never arrives. I plan to ask for a refund, wish me luck on that! If you are reading this, I can not stress enough do NOT to buy this product!
11/3/2005 - Lila writes:
The True Ceramic Pro is a true ceramic joke. I have owned three units now, and all have been defective; ceramic that chips, plates that get too hot on the sides, dry hair. However, the most disappointing aspect of the company were the customer service representatives. They were rude, ignorant, and useless. I was even promised a new product that never came, nor was it even ordered. They are liars and frauds and should be put out of business.
11/2/2005 - Kristen writes:
11-02-2005 I received my true ceramic pro as a gift from my husband. We are poor students and he just wanted to do something nice for me since we don't have much. I was upset about the price but I knew it was a gift that he thought hard on. For 2 months the iron worked great but then started to chip and damage my hair. I sent it back to them in august 2005 and I still haven't seen the iron. They have told me that it's now in the process of getting to me but I haven't seen anything from this. I have tried calling and the phone numbers that they have posted are not in service now. The website is gone and so is the money! I have nothing to show for the 150.00 that we spent. A great gift turned out to be such a loss. I can't believe they have even targeted poor students with absolutely nothing.
10/31/2005 - Anonymous writes:
I bought the True Ceramic Pro several months ago. It arrived in a few weeks. My credit card was charged the full price. After a few months I received a postcard saying I had not made payments. I called the number and explained that I had paid in full. I was told that I still owed one payment. Again, I explained that I made one payment in full. I was threated that they would turn me over to a credit bureau and that my credit would be destroyed if I did not make the extra payment. I had no choice and turned over my credit card number. Oh, and by the way, the product is a turkey. It ruined my hair. It is absolutely awful! It is very drying and makes your hair look like a witches wig! Beware!
10/29/2005 - Nicki writes:
I am truly upset that these people are able to sell their product at all. The hair iron is defective the "customer service" is horrible. I have looked them up on the BBB they do have some serious complaints about this company but for some reason they are still able to operate and also change their name from Advanced Beauty solutions to strictly True ceramic pro. I recieved a defective iron in august 2005 and have spent the last 2 1/2 months trying to get a replacement iron from this company I have talked to two "customer service reps" and both have told me that the product has been shipped and then a week later told that it was on backorder and I should recieve it in 14 days. My sister ordered her iron a few months before I ordered mine and she has not had any trouble but I guess once the company figured they could sell crap and still get paid about $140.00 per unit they didn't need a reason to keep things on the up and up. We need John Stossell to look into this whole scamming infomercial deal "Give me a break" why should these guys be allowed to carry on an illegal business and steal millions from the unknowing public.
10/27/2005 - Roberta writes:
I ordered the product True Ceramic Pro from the tv infomercial. It was ordered in I believe June, was to be for my daughter's birthday in August. In September I called the company because although I still didnt have my product they were billing my credit card monthly for more then I was originally quoted. The person I talked to was Kim who said the records showed that I had received my product and I said excuse me no I havent. I asked for a tracking number and was told give them 30 days to research and prove where the package went and to call them back October 12, 2005. I started calling on the 12'th and have for every day since then at least 50 times a day and always got busy signals. Now I am researching on the web for other contact numbers and none are to be found. According to my bank statements the original try it for $14.99 was charged to my bank on 7/7, no product received to try it. Then on 8/8 $39.99 hit. After talking to them I have since been charged on 9/8 for another $39.99. With no way to contact this company I am continuing to be charged each month for this product with nothing to show for it.
10/27/2005 - Robert writes:
I purchased the TruCeramicPro for my wife as a surprise. After trying it she didn't like it's performance. So she sent it back. The company charged $14.99 shipping and handling that they ended up keeping. They also continued to charge us after my wife sent the equipment back to them certified mail. They did not return our $119.00+ for over 2 months. In addition my wife spent $8.42 that she was told would be refunded. The company has refused to return the money after receiving the product back in good condition. These people seem to make it very difficult for the customer to get their money back in return for their lousy merchandise. I would never recommend this product or company to anyone. If you purchase a TruCeramicPro, be careful!!!
10/25/2005 - Ivy writes:
i have been over charged for my true ceramic pro paying over 175$ for it and its not even impressive on top of it i have been charged under differnt companies to my credit card and none of them have working numbers!!!!!! this si such b.s if anyone knows a number to the company to get my charges reversed please let me know
10/18/2005 - Laura writes:
well where do I begin, i ordered this product in april 2005 and received it pretty quickly but by june the red plates on the iron were chipping and the cord was shorting out i had to wiggle it everytime i needed to use it and then it stopped working all together. i looked on the company's website and they did mention there was a defect in the ceramic plates and to fill out an online request form for a replacement iron which i did, twice, nothing. then i sent an email complining and no response so i started calling the company and got nothing but the run-around. first they were on back order, then they were shipped then they were on back order again, then they shipped them and told me i should receive them by the end of the week, well that was on september 7, 2005 and as of today i still have not received a replacement. I called again today & asked for a full refund or a replacement iron by tomorrow, sent to me overnight express and they told me they would not do that or refund my money and they have no way to track the previous order's that have been sent, but they would extend the warranty on my new iron for 45 days once i receive it, which i doubt i ever will. i am filing a complaint with the better business bureau. this company sucks. i wish i would have found this website before i ever ordred this product. i hope other people see this before they decide to order this bad product from this horrible company.
10/17/2005 - Sherry writes:
I bought the first one for my daughter last year and it worked so well I ordered another one. What a mistake. They have overcharged me from the beginning. I was only to be charged 34.99 or something like that but I have been charged 53.32 for the 3 payments. I have talked to over 6 people who have assured me the matter is being straigtened out and now the paint or whatever is chipping off the dam product. THis company is a rip off, their customer service department is full of liars. Don't order from this company. THey are stupid. And they overcharge for a damn product that does not work.
10/17/2005 - Jennifer writes:
Oh my gosh, I am surprised at how many people are complaining about this stupit product. I ordered one March and received it like in 2 months. It had a manufacture defect. I sent it back and took like another two months to receive another one and guess what, it was used (gross) then I got the third one and it worked for about 3 wks. The red light goes on and off continously. I call customer service and they always have story about back order, oh it was shipped already, oh it hasn't been shipped "all that crap" What the hell is wrong with them. Is there a way we can complain to the bureau of consumer affairs????? help...... Good luck everyone....... keep on calling them.........
10/11/2005 - Patricia writes:
I am pasting an email I sent to the company today. If you need any other info. please let me know. My name is Patricia Rice. I returned both my original flat iron which was losing the red substance from the plates, and the replacement for that iron, which came within a week and didn't even work at all. I mailed them both with a Return Authorization #0079304 and they were delivered to you on July 29, 2005 (I have a delivery confirmation from the Post Office proving this). I called your company and spoke to DeAngela in late August and was assured that my 3rd replacement was mailed out on August 12 and could take 2 - 4 weeks to deliver. I waited until it had been SIX weeks and tried to call your company back and the number has been busy since. I have called every day at every time since that 6 week mark. I called DSL and found that nothing had been sent to me from your company at any time in August or September. I was about to contact my attorney general's office when I found the little bottle of shine spray with a web site and a phone number. I would appreciate it if you can aid me in getting this matter straightened out. I have had this iron since the end of March and have only got to use it for 3 months and now I have nothing to show for my money at all. I need your help. I am sitting on the phone as I write this letter and I have been on hold for your customer service now for 57 minutes. I guess that is better than a busy signal, which is what I have gotten every time I have tried to call 877 444 3776. It is busy no matter if I call at 8:00 a.m., noon, 3:00 p.m, 7:30 p,m. or 3:00 a.m. Please help me. Patti Rice
10/7/2005 - Lae writes:
My boyfriend bought me this product back in April of this year. It took awhile to receive the product and when I first tried it, the red paint on the metal plates started to chip off and it started to make squeeky noises and it wouldn't start anymore unless I have to mess around with the cord to make the light turn on. I am really disappointed with this company fo selling this product to the public with a malfunctioning device that doesn't even work at all. My hair got burnt and damaged due to this damn product. Stop selling these prodcuts to innocent people who work hard for their money inorder to get things they like please!!! Just leave us alone!!!
9/23/2005 - Laura writes:
I have used tried it, the first one they sent was defective, the paint chipped off. They sent a postacard stating it was defective and to return and they would send a replacement. They did that and the replacement would not even turn on. I called and they told me to send that one back and will replace it. I sent back and received now iron #3 worked fine at first now it is snagging and splitting my ends. I called to return this one and not to receive anything else but to only send back and get my money back. Now they have claimed I never returned the other irons. Although I had my confirmation receipt and copy of receipt for both irons I sent back. I spoke with 2 supervisors and several representatives. Both supervisors I talked to two different occasions, called me back after I faxed them the proof of receipt of returns. Told me then they had it and will send me a return label to send this one back within 7-10 daYS. It has been now almost a month! It's been 21 days and I have not received anything. And now I have the feeling they are going to try to charge my card because they have not done what they promised. DON'T BUY THIS PRODUCT AND PLEASE PASS ALONG....
8/29/2005 - Saadia writes:
I bought the True Ceramic Pro iron four months ago. At first I liked it..but now the red on the plates is chipping and you can see the metal- also that 'swivel' cord is messed up and the iron doesn't turn on unless i position it a certain way.. this product contradicts it's claim of having "true ceramic plates" and is really NOT worth the money.
8/21/2005 - Mary writes:
i purchased the true ceramic pro a few months ago, i stopped using it afetr the 1st time becuase the red coating started flaking off and it was sticking to my hair and the awful smell of burning! at that time, on the bottom of the home page of true ceramic pro website, there was a place that you could email them and request an exchange because they were aware of the problem. they were supposed to mail a return package and a replacement, well it has been 2 months now! this is insane! when you call the customer service # your on hold for such long periods of time,,,who has time for this??? i have already paid for this piece of crap, now what am i to do with it! how can they keep getting away with this! please, save your money-do not buy this product-unless you have money to thorwo out of the window!
8/20/2005 - Carrie writes:
I ordered the TCP a few months ago. The first few times I used it it worked great! I used the lowest heat setting because I have very fine, curly hair, but a lot of it! The third time I used the product I heard a horrible sizzle when I placed my hair between the plates. The smell of burning hair overwhelmed my small bathroom! I freaked out! I thought this product was supposed to be safe and never burn your hair!!! I had to cut several inches off my hair and I have soo many fly aways from broken pieces of hair! I went back to my so called "imitation ceramic iron." I tested both of the irons on the lowest setting and put a piece of hair from my hairbrush on each. Sure enough after a few minutes the TCP burned the hair and my "imitation iron" did not! I love having straight hair, but not at the expense of frying it! Do not use this product if you aren't afraid to loose your hair! Good luck!
8/2/2005 - Tracy writes:
I purchased the True Ceramic Pro straightening iron. At first I like it. It did straighten much faster than the straighteners I've used in the past. But after a few times, my hair started feeling burnt and damaged. Now it is ruined. My beautian advised me to stop using at once. My hair is fried. I am returning this product ASAP. Also, the red plates on the iron are flaking and chipped. It is not a good product, it has literally ruined my hair.
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