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5/14/2008 - Stephanie writes:
Just ordered Turbo Jam (very skeptically) after reading everyone's complaints. My call was answered immediately, I was not sold anything extra and I even recieved a free gift for making a payment in full. Let's just see if I actually GET THE PACKAGE!!!I wanted to say something about my very positive experience.
5/13/2008 - jessica writes:
I am on month number two and they ripped off my account. By about forty dollars...I call customer service and you get representatives who have VERY strong accents!!! Not only are they not willing to help they pass the buck and say that it will take a week to pull up my call then 2 weeks to be refunded the money...The video is really great and I DID order and get taken on their $40 bottle of vitimans. The video is really great besides the resentment of being totally ripped off from my account...but i would not suggest EVER buying the product I would look for a copy of the videos.
5/13/2008 - laurie writes:
YIKES ! I *was* getting ready to place an order for this dvd set but after reading all the horrible c.s reviews I think I'll hold off . I'm glad I checked here first !
5/13/2008 - Messageboards writes:
Please anyone with any other problems feel free to email me at messageboards@beachbody.com. My name is Pierre and after reading everyone’s complaints about our company I have personally set out to try and help solve the problems some of you all seem to be having. I will only have access to this email account, so please I express patience if I have not responded in 24 hours. This also means that you will not have to deal with more than one agent in regards to your account. I am human too and I know how frustrating that can be! Especially when its about your finances! Beachbody is a wonderful company with a GREAT product; I would love for everyone to want to experience this for themselves without having to worry about anything else but your health and fitness. I pledge to make that happen for everyone. Thanks and I look forward to helping solve some of your problems and issues!
5/12/2008 - Beth writes:
I am extremely nervous! I just ordered turbo jam because I saw the infomercial and thought I couldnt live without out. Now two days later I am already seeing red flags. My shipping tracking number is "not a valid number", and they keep telling me to try it again... I am scared that they scammed me, but I will wait and see if my shipment comes.
5/12/2008 - REVITAL GOLAN writes:
i am sorry for the bad experience you all had with ordering. i must write this is the best exercize program, diet and plan i have ever tried. not only i have lost 50 pounds with turbo jam, but i enjoyed doing this so much. you all have no idea what you are missing out on. worth every single penny i spent. my order, by the way, made it on a timely manner. thank you charlene!!!
5/9/2008 - Kelly writes:
I just wanted to tell the person who said they got charged 69 and some change. That was the correct charge amount to be exact 3 payments of 19.95 + 9.95 shipping and handling which is listed on both the website and the infommercial (I ordered it myself..read the fine print)..total 69.80without taxes. I have this program, never had any kind of problems with ordering it..I love it, have ordered the gloves and body fat calipers since then..and received both. Never had any problems with this company. Am going to order more with them. Just thought someone would want to hear something positive.
5/8/2008 - jill writes:
i ordered turbo jam over the phone and the customer service representative told me that the TOTAL for EVERTHING advertised on the commercial was going to be around $130. when i received the product i found that the total for what she quoted me was now magically almost $200!! who pays that much for workout videos!? so i was lied to and then i was charged an additional $40 on my card AFTER i cancelled everything (which was about 3 weeks earlier). they still haven't emailed me back telling me what the charge is for, nor have they returned the money to my card. that was about a month ago. they suck.
5/6/2008 - Pierre writes:
Please anyone with any other problems feel free to email me at messageboards@beachbody.com. My name is Pierre and after reading everyone’s complaints about our company I have personally set out to try and help solve the problems some of you all seem to be having. I will only have access to this email account, so please I express patience if I have not responded in 24 hours. This also means that you will not have to deal with more than one agent in regards to your account. I am human too and I know how frustrating that can be! Especially when its about your finances! Beachbody is a wonderful company with a GREAT product; I would love for everyone to want to experience this for themselves without having to worry about anything else but your health and fitness. I pledge to make that happen for everyone. Thanks and I look forward to helping solve some of your problems and issues!
5/2/2008 - Me writes:
There are a lot of stories on this page, but in my case it actually worked as it should. I ordered during an infomercial which offered the gloves and bonus disc as a free gift. I called, the person on the other end said it would take 5-7 business days and it showed up in 4. I was only billed once. Sometimes things do work out.
4/27/2008 - Katie writes:
solution:
The way to get around this - buy it on []....you can get it cheaper,and without the hassle. That's the way I am going after reading this blog. Thanks for the warnings!
4/24/2008 - Tiwana writes:
I'm sorry everyone has had such a hard time using TJ!!! I love this product, and never had a problem with shipping, billing, nothing. Turbo Jam is not new, its been around for a long time. My first time trying it was about three years ago. I know what you all are taking about,( the pushy sells rep, you have to deal with, when ordering by phone). Thats why I always order on-line, that way you are the BOSS. None one to talk you into anything. And believe it or not its the same promotion as seen on TV!!!! Hopw someone else will try Turbo Jam because of my blog. It really is an awesome workout! Good Luck
4/24/2008 - Mary writes:
I saw this product in the infomercial and looked it up on-line and found this site. I then went to [ ] and ordered one of the TurboJam products from them and got it without any hassle or credit card problems and it arrived in just a few days, not the 4-6 weeks they mention on the infomercial. It's a fast paced workout but I'm willing to give it a try.
4/16/2008 - beti writes:
I got turbojam and I waited a while to get it because they sell so much of it its always in production. Now I have been using it for 4 months and these are the best cardio, weight, exercise dvds I have ever tried and this stuff works mirracles. I do not want to hear any more of these lies about how they suck. I hope they all became millionaires because they came up with some great stuff !
Amen.
4/16/2008 - Jillian Curtis writes:
DO NOT ORDER FROM TURBOJAM.COM AKA BEACHBODY.COM! the people who own turbo jam is beach body. well i can tell you my story. i order from bech body ( B.B ) and they said the total was 356.93 i was like uhh good bye and i dont want anything from you so dont take that money out fo my account. they did and i didnt get any thing in the mail! THEN they said the order was stop from me not having all the money in the account but i check with my account and they said B.B (beach body) took over 400 dollars out! i told them they better give me my money back or i will take them to court they did give me all the money back! i found an other site who sales turbo jam for a lower price.. 74.90 w/shipping i got it from there and i had it in my hands in 2 days!!!! ORDER FROM ANY OTHER SITE THEN BEACHBODY N U WILL GET THIS WONDERFUL WORKOUT!
4/14/2008 - Molly writes:
Thank you to all of the people who posted their warnings on this site! Thank God I saw your advice before ordering through []. I decided to order it from []. I placed the order 5 days ago and received it today. It is all brand new and matches the contents promised on the official Turbo Jam web site. Looking forward to six pack abs! Thanks again!
4/14/2008 - Pee writes:
I am soo glad that I read this. I was about to purchase it after seeing it on TV yesturday. No product is worth that hassle. Thanks Guys
4/12/2008 - B writes:
The chat I had with their customer service on-line just now basically confirmed all the issues you are all having. I certainly would not call this company an honest company.
: Thanks for contacting [] Live Chat where your fitness is our goal! This is Robert, how can I help you?
B : I was wondering how long the shipment of the package is, which has the gloves, along with all the DVD's
: Where do you reside ? I will check this for you.
B : Los angeles, ca 90048
: You will receive in just 5- 7 business days.
B : I'm a bit concerned regarding this time-frame and also charges on my CC, since I read some negative comments on the Internet on how so many people were told 5-7 business days, but it took much longer and they had problems cancelling or their CC's were charged twice
B : Are you aware of these issues? I'm really interested in purchasing the package, but I also don't want to stress over the order
: Due to some circumstances or due to heavy demand for any of our packages, it may take some time. If so , we will go ahead and give you the refund on shipping charges.
B : can the order be cancelled though?
B : Is there a reason it's taking a while to answer this particular question?
B : Hello?
: Yes, I am with you.
: Our systems are running slow.
B : Sure
B : So can the order be cancelled?
: You can check with us for canceling your order , if there is an option , we will cancel it or else, you can return the package and get the refund.
B : So the order cannot be cancelled, correct?
B : I would just have to wait, receive it and then return it?
B : In which case, I will have to pay sh & h charges?
B : It's a very simple question. You can either cancel the order or not. I'm not sure what you mean by "if there is an option"?
: Sometimes we do have option to cancel your order . Most of the times we do not have to this option to cancel .
B : And what determines whether there is an option to cancel or not?
B : I understand it's taking you a while to answer this question. It's Ok. This entire conversation confirmed what I read on the Internet. Every honest company has a Cancellation Policy. There is "sometimes there is an option" and "most of the time it's not". Why can you just be honest with people? Also, your answer for the shipping went from "just 5-7 business days" to something very different. Your company should be honest with its customers and potential customers.
4/12/2008 - Dani writes:
I wish I had found this site before ordering. I am 20 pounds heavier then I have every been in my life and getting frustrated because sensible eating and the workout I was doing now was not producing results like I would hope. Came across this infomercial while searching for something to watch on tv. Did something I had never done before. I had bought hip hop abs and liked it, so I thought I would try this for something different and the gloves seemed like an added benefit. I placed my order,said no to everything but what was the on the infomercial. I did get my order within the time span, but it was twice as much as the informercial. when I called customer service they said no that I had ordered the turbo jam and the turbo jam with the free gloves. I am ready to send it back, but am afraid that I wouldn't get my credit card credited and not have a product too. I will never order off an infomercial again.
4/11/2008 - Stacey writes:
I ordered the product via telephone and the next day they charged my credit card $160.00 and they were only supposed to charge my credit card $25.00.
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