7/27/2006 - Sandy writes:
I ordered the Urban Rebounder the end of May 2006 - I have yet to receive it after 5 calls to customer service I had to pay for and customer service telling me they would ship it right away. Today 7-28-06 they told me they don't know when I will receive it.
6/26/2006 - Juanita writes:
I ordered the urban rebounder 10 weeks ago and never received it. I called customer service and was told that since I ordered by regular mail they could not track where my order was shipped to. They then promised to reship (free of charge, imagine) and I would be getting it in 5-7 days. That was three weeks ago! The last time I spoke to customer service they told me they were wrong and it was being shipped again and guess what... I'm still waiting. I notice they had no problem finding my credit card for payment. There has to be some way to warn others about the lack of responsibility with this company.
3/16/2006 - Kelly writes:
After seeing an infomercial and looking through the reviews on the "as seen on tv" website, I called the 1-800 number to order the urban rebounder. The infomercial I saw said you would receive 10 videos and the USA Today review on the website said you would receive 10 videos. However, when I called to order, they said you would only receive 3 videos. I called the Customer Service number and they said the same thing. I felt like that was false advertising, but Customer Service said that the 10 videos was an old offer and they would not honor it. I did not proceed with the order.
3/10/2006 - Anonymous writes:
I ordered this product five week ago and still I haven't received it. I paid for rush priority delivery (7 to 10 days) and I called the customer service department and they told me if i don't get in the 8th week they will send me another one. That means I will wait another 8 weeks. The customer service dept at this company is the worst.