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4/22/2008 - Abby writes:
I ordered ProActive on April 20th then began reading all the problems people have had with the vitamins and ProActive. It says on the ProActive website that your card will be charged money every month. The vitamins are separate from ProActive. Call ProActive and get the number to call. Thats what i did and i called the vitamin place and talked to a rep on Tuesday April 22 and I told them to inactivate my account. Of course they told me they would take money off, and i said NO inactivate it. She immediately did so. You have to read what the WHOLE website says. If you want to cancel the vitamins call 1-888-848-2797. Don't be disgusted with ProActive, they aren't the ones sending you the vitamins, nor are they in the wrong charging you account when the website says they will charge you every month.
4/21/2008 - Liz writes:
I to signed up for proactive and ended up reacieving a 60 day supply of vitamins that cost me $73.14! That is crazy, not only that but when I called to complain about this they told me I could ship it back and they would refund me minus the shipping and handdling cost! I said wait a minute not only did I pay for them to be shipped here, but I have to pay for them to get back, then you are gonna deduct another shipping fee! That is just plain stupid! Finally got the guy to agree that he would refund me the full amount of $73.14, I guess I will have to wait and see if he was honest!! Ugh I hate this company!!
4/18/2008 - Kathy writes:
I just called to see what would happen
The lady kept asking me if i was sure that I wanted to cancel a product that i specifically told her a minute before I only was supposed to receive as a free bonus w/ my Proactive which for some reason was never processed & only got the vitamins instead.
Finally I just said give me my confirmation # cancelling this order so we both can be on our way & move on. she gave me an order # so just in case I'm responding on here because I was still gypped 33.94
4/17/2008 - tom Porcella writes:
I had never heard of this company (or proactiv for that matter) and now I have charges for both on my credit card. How, I do not know, I do not give out my credit card number or anything else, nor have I recieved any poduct, even if I don;t want it.
4/17/2008 - Khristine writes:
I also received a free box with Pro active products. I tried it once and it made me jittery like I was on drugs or something. It also up set my stomach. I forgot to cancel or may was not informed to cancel shipment. I called pro active and they told me it is a separate company and gave me the contact information. Now that i read all these complaints I now understand her tone of voice. Vita Clear told me to label refuse shipment and return it. She cancelled my whole account and seemed very assuring. I paid almost $4.00 to return it with a confirmation. It was received by their office April 1, 2008. No refund yet and no reoccuring shipment. We will see if she was sincer about this matter
4/16/2008 - Jessie writes:
Yes, the same story. They will not stop the billing and they continue to charge the account after the cancel my so called membership. They also tried to ask you to send the product back to a wrong address and ask me to go to all kind of troble to get refund. This is a worse online sale ever..I dispute with my credit card company.
4/12/2008 - April writes:
I sent back the pills because I did not order them in the first place, they where a free gift from Proactive and I still have not recieved my refund after 2 months!
4/11/2008 - Tracy writes:
I ordered ProActiv and was offered these vitamins at no charge, just $3.99 for shipping and handling. I was never told that they would auto ship and auto bill my credit card $34 every month! They put me on this auto-ship/auto-bill plan without my knowledge. We can't even use these vitamins because my daughter is 12, and it doesn't say that it is safe for someone that age. So stay away from this company! I now have to ship the vitamins back to them, so I will lose the $3.99, plus the additional $3.99, plus the cost of shipping back to them. Hopefully I will get the cost of the vitamins back as a refund, but I won't hold my breathe. This is a horrible way to do business-- sneaky and wrong.
Vita Clear is not a good business to do business with and neither is Gunthy Renker (the ones that offered this to me when I purchased Proactiv.) Also, Proactiv works on an auto-ship/auto bill system. I want to control when I buy and when I am billed-- companies like this are just sneaky and it is just bad business!
4/10/2008 - Christian writes:
Mt girlfriend had tried the vitapower trial offer and i was skeptical about it... we decided to look up information on vitapower and found more then enough to take action immediately.. they have only charged me for the trial offer so far...but what i dont understand is why proactive has done nothing to resolve these issues that everyone is having... i'm sure that proactiv has also been getting plenty of customer complaints about vitapower... why dont they just take it off their website... i'm beginning to think that proactive is in on the scam as well... i have read complaints dating back to fall 2007 and the complaints havent stopped since then....
4/10/2008 - Ashley writes:
I was sent the free Vita Power along with my proactive.After i recieved i called and cancelled and sent them back now a mounth later i am being charged $33.95 for the Vita Power.I am told that my shippment is there and has been scanned to be shipped out but they will not refund my money untill i recieve the package and send it back to them. What kind of crap is that i will never recomend proactive to anyone they have the exact same thing at [] called Acne Clear and it works great for $20
4/9/2008 - Autumn writes:
I ordered the half priced trial of proactiv, accompanied by a $3.99, trial of VitaClear/Vitapower vitamins. The proactiv was set up to automatically re-order every 4 weeks. The Vitaclear would not, unless I called and asked them to renew my order.
One day, my online bank statement(For my Visa check card), showed a Vitapower charge of about 33 bucks. I searched and searched for their number and after a week, I finally found it. Then when I called, I couldn't get through because of "high volume of calls". HA!!!
I finally got through and boy did it take some teeth pulling to get rid of my monthly vitaclear subscription that costs a total of $75 dollars or so every other month! Vitapower is a scam that I will never fall for again!
4/7/2008 - April writes:
Same story as the rest so I did some digging and found this info on this site. I'm canceling my proactive as we speak. Its also interesting and maybe just a weird coincidence that there is a New Zealand company called VitaPower that specializes in Animal Food Enhancers hmmm. hope guthy international doesnt work with them...ha maybe we have become the guinea pigs.
Guthy Renker
Associated Names
GRN
Guthy-Renker Corp.
Guthy Renker Nutrition
GRC
Guthy Renker International
Business Information
41-550 Eclectic Street Suite 200
Palm Desert, CA 92260
Phone: 760-773-9022
Brand Associations
Malibu Pilates
Proactiv Solution
Sheer Cover
Tribal Fitness
Core Secrets
Ab Lazer
Get the Edge
Crunch Express
Natural Advantage
Supreme Pilates
Winsor Pilates
Vitapower
Principal Secret
Meaningful Beauty
Comprehensive Formula
Body Victory
4/7/2008 - Erica writes:
I have never ordered this product, yet it has been billed to me for the last 6 months. I called the phone number given to cancel and sat on hold for over an hour. In addition, I called Pro Activ to cancel and they told me it was an associate of theirs but they would pass the message to Vitapower's customer service and someone would get right back to me. I am now reporting my debit card stolen, because that is the only way for my bank to stop paying them with out my account being charged for a dispute of payment!!!
4/7/2008 - Denise writes:
I have been receiving vita power since my first proactive order but have cancelled it and they are still billing my credit card. This makes me anger b/c I don't want the stuff and I have been sending their product back and I have cancelled it but they are stealing my money!!!!
4/5/2008 - T writes:
If you want to try something from an informercial, try using money orders....that's what I do. I never give out my cc info to nobody. Alot of these informercials do have addresses where you can send a money order, or call the operator for the address. Causes a less of a nightmare in what you all are going through. Hope you all get your issues resolved. On anything, there's always a phone number or the company name on the outside of the box.
4/4/2008 - KItty writes:
I too have been ripped off. No returned phones calls, and whole bunch of lies of refunds when are able to speak w/ someone. The only way to stop the payments from coming out of your account is to Cancel Your Card. Call Your Bank and Cancel Your Card.
4/4/2008 - Tyler writes:
I noticed the Point of Sale (POS) transaction on my bank statement for GRC VITAPOWER. It was on there for three pay periods, each time for 33.94, a total of 101.82. Not remembering what "GRC VITAPOWER" was, I googled it and found this website. After reading everyone's stories I'd remembered ordering the 1 time 3.99 sample online like two months ago and called Proactiv. I used vulgar language while explaining to the customer service representative that even if vitaclear is a seperate company, they allow them to do business on there website and conduct credit card fraud. I canceled my account with them and then canceled my credit card so proactiv or vitaclear couldn't charge me for anything else.
4/1/2008 - Richard writes:
I received a free sample of the product Vita Clear for my son. It had no impact on his acne so I didn't make a follow up order for more of the product. On Friday, March 28, 2008 I received a package from VitaPower. I did not order this product so I contacted Guthy-Renker about this delivery and they said that it was a associate of there's and that I would have to contact them myself. I have contacted them and am waiting to see what they are going to do.
3/31/2008 - Linnzi writes:
I was told vitapower was a free gift with purchase of the Proactive face soap... I've been billed for 2months of these vitamins and cant get the billing to stop. I am disputing the charges with BoA.
3/29/2008 - Michael writes:
I never heard of this company until I checked my bank account and they charged me like 33 dollars, they have no right for stealing money out of peoples bank accounts. How is this possible or fair? These people need to be in jail!
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