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4/4/2008 - Tyler writes:
I noticed the Point of Sale (POS) transaction on my bank statement for GRC VITAPOWER. It was on there for three pay periods, each time for 33.94, a total of 101.82. Not remembering what "GRC VITAPOWER" was, I googled it and found this website. After reading everyone's stories I'd remembered ordering the 1 time 3.99 sample online like two months ago and called Proactiv. I used vulgar language while explaining to the customer service representative that even if vitaclear is a seperate company, they allow them to do business on there website and conduct credit card fraud. I canceled my account with them and then canceled my credit card so proactiv or vitaclear couldn't charge me for anything else.
4/1/2008 - Richard writes:
I received a free sample of the product Vita Clear for my son. It had no impact on his acne so I didn't make a follow up order for more of the product. On Friday, March 28, 2008 I received a package from VitaPower. I did not order this product so I contacted Guthy-Renker about this delivery and they said that it was a associate of there's and that I would have to contact them myself. I have contacted them and am waiting to see what they are going to do.
3/31/2008 - Linnzi writes:
I was told vitapower was a free gift with purchase of the Proactive face soap... I've been billed for 2months of these vitamins and cant get the billing to stop. I am disputing the charges with BoA.
3/29/2008 - Michael writes:
I never heard of this company until I checked my bank account and they charged me like 33 dollars, they have no right for stealing money out of peoples bank accounts. How is this possible or fair? These people need to be in jail!
3/28/2008 - harold writes:
i sign up in pro.active..and i also click the free vitamins they offer for free.they send the vitaclear and i thought its free but when i check my bank acct summary i saw they charge me for that vitaclear..i dont want that vitaclear anymore...how can i stop recieving that package so that they will not charge me anymore..
3/27/2008 - Rosa A. writes:
I ordered the natural advantage facial creams, and then one day I receive a package from UPS, at firstI didn't know what it was, because I do ordered from the mail, when I open it, it was the Vitapower vitamins that I nevered ordered, when I checked my credit card, it was charged $63.89 I called my credit card and told me what to do, so I return the package(certified) and they received it on 3/12/08 but still nothing has cleared up and checking my credit card I notice that it was charged again $63.89 on 3/17/08 for the same vitapower.
3/26/2008 - lauri writes:
Wow hard to believe all these people with issues and nothing is being done... Late that night when i thought it was to good to be true i sighned up for a get new ab machine and got transfered to some lady to offer some vitamin. I thought it might be and issue late so i put her on speaker phone and told her this was being recorded she sounded puzzled but i gave her a story and she went on with her statement and clauses...I called back today 3/26 to ask why i had a pending charge for a one time charge for the 3.99 had a 33.95 on my credit card after I called last month and ask why this charge was on here. I did not auth this transaction not did I recieve any paperwork about repeat charges...I explained that they were conducting credit cardd fraud since the did not have my permission. I called the police and filed a credit card ffraud reportwith them and gave them the ceo/owners info and the local D/A in Cali to see if they could do anything like a cival suit... I would suggest everyone who paid with a credit card to call their credit companies and issue a fraud claim with them for that Vitapower charge/charges...Credit card fraud charges should open some eyes......
3/19/2008 - lizette coughlin writes:
when my daughter received the proactiv kit the vitamins were supposed to be free. i got the 3.99 charge on my credit card. didn't mind that so much. another box came so we mailed it back. the $33.94 hit my credit card. i called to verify that i would receive a credit. they said they never received the package back. i am getting ready to fax them the delivery confirmation. they said they will then credit my card. i cancelled the account.
3/17/2008 - Lily writes:
The same as everyone else happened to me. I order proactive, got this vitascam at home next week. I cancelled my account w/ proactive but kept on getting this boxes & of course, i kept on being charge for something i never ordered. Im now on the phone waiting for an operator to assist me since it says "all operator are currently taking care of other customer" / Im sure, because there are other thousand people trying to complain & to cancel something they never ordered.
3/17/2008 - Laura writes:
The box remains unopened. I never ordered this product! A sample came with a skin care item I ordered for my daughter. BAM, the next thing I know this box appears on my doorstep and my Visa is slammed for $33.94. I wrote and explained the situation, returned the box and yep, same thing next month. This will stop, because I am going to create so much hassle they will be glad to back off !!! I have already sent a letter to my attorney.
3/14/2008 - johnny writes:
I signed up for the facial make up. I didn't like it. I paid for it with a credit card. I thought I was buying a one time product. The next month I was billed for another order of the stuff.I called and told them to cancel all shipments of any of their products to me and to not charge my credit card with anything else. The make up stopped coming but then the vitiams started coming. I have tried to stop them but they keep charging it to my card. I am going to cancel the card. Don't try any of their products they are a big rip off.
3/13/2008 - kristi writes:
I made the same mistake in think we all did. I tried the Vita clear vitamins. I noticed today a charge from them as pending in my account. I called and asked them to cancel it and to make sure that the charge did not go through. They said they would so we will see. I may have stopped it in time. My big grip is that at least with Proactive you know you are signing up for a club this is so shaddy that they make you think you are just rying it and nowhere does it ever say you are agreeing to sign up for a separate club. I do want to say thanks to everyone who has included the customer service number in their posts. It may have save me a lot of anguish. I will posted it again for anyone who may need it. 1-888-848-2797. Good luck to everyone with this scam.
3/13/2008 - Shirley writes:
After using Pro-Activ in the past - I finally gave in and decided 60 dollars every two months was worth having better skin. I ordered the club - read and understood that I would be getting cycle billing, all of that is understandable. However, when I noticed that I had a seperate confirmation for the 3.99 shipping for Vitapower - I was a little confused/concerned. I instantly googled the product and found thousands on complaints. Because I had linked the billing to my Debit account, this was NOT something I can deal with for months on end. My suggestion, do what I did. Cancel your card. I did call the customer service number, they did a "pre-cancel request" as I only ordered this morning, however, I decided to NOT take any chances, going to the bank for cash is far less painful than unwanted charges. My bank has also heard a lot about this company and complaints, the rep definitely suggested canceling and waiting for a new card. Heed my advice. Hopefully you are only out a sum of 30+ dollars - If you can avoid it. I am out a short drive to the Bank, to get a temp ATM card, - And a few monthly clubs to update :)
3/10/2008 - Patricia writes:
VitaPower decided on their own accord to send me a shipment of vitamins that I never ordered. Cost: $196.00 Consequences: I have had to close my checking account so that I don't get charged again. Then I had to transfer all my automatic payment withdrawals to my savings. Which has been a nightmare. Priceless. I feel like my identity has been stolen, and when I try to explain to someone what happened, I sound like a crazy person.
3/10/2008 - cindy writes:
I just wanted to add to my previous comments that there was no information provided with either of the shipments I received from VitaClear. The comments in the defense section of this web site are quite biased. This company should be sued.
3/10/2008 - Cindy writes:
I placed an order with ProActive and was asked if I'd like to try some new vitamins for only the cost of shipping. ($2.00) I thought they were trying to promote a new proactive product. This was completely wrong. I received the ProActive and a couple of weeks later the vitamins showed up. I got worried when 2 more weeks passed by and a much larger box of the vitamins arrived. I went on line to contact the company and the first web sites that came up were packed with complaints about this product. People claimed it was automatically billed to their credit cards without their permission, and though they had repeatedly contacted the company and cancelled the mailings the charges continued. I checked my credit card bill and sure enough there was a $33.00 fee for 1/2 the cost of the box they sent me. (Evidently they bill you the other half a month later hoping $33 won't catch your eye as much as $66 would.) I called them right away to inform them I would be returning their product and could they please cancel the account I did not create with them. The lady was very pushy about it and I had to state several times over that I wanted the product cancelled. I then proceeded to contact my credit card company and have them suspend the payment. Now I will be sending back this trojan horse (at my own expense of course.) I also cancelled my account with ProActive to send the message to them that this kind of scamming is unacceptable and they should disassociate themselves with VitaClear. They cancelled my account without question when I mentioned my reasons. Guess they have a lot of angry customers right now.
3/7/2008 - Laura writes:
I have tried to get them to stop sending the product for three months, called the phone numbers and get recording, leave message to cancel -- no responce still sending product. I am now going to refuse mail delivery and cancel credit card charges. Don't know what else to do. []
3/7/2008 - Katherine writes:
I ordered ProActiv for my son, and also with it ordered the vitamins. I did NOT sign up for the club for either one, yet have been sent new shipments regularly. I was able to cancel the ProActiv, but the frustrating thing about the vitamins is that there is no packing slip or other info in the box with contact information, account number, etc. I find it misleading that ProActiv does not tell the person ordering that the vitamins are shipped and charged separately and that they are handled as a separate account. I had expected them to stop coming when I canceled the ProActiv. Since they didn't, I finally, on the latest shipment, just marked the box as "Shipment Refused -- Please Return" and put it back in the mail. I was glad to find your site today. I saw that several complaints had the phone number. I called, didn't have to wait too long and just canceled future shipments (at least I hope so!) by speaking with the customer service rep. She also said I would be credited when they receive the refused shipment back. We'll see. . .
3/6/2008 - Tina writes:
Well, I ordered proactive and decided to try the free 30-day trial of vitaclear vitamins to go along with proactive. It arrived and I started taking them. everything was good until I started getting stomach cramps almost everyday. One day it got so bad that I was doubled over with pain for almost 4 hours about 1/2 hour ater taking the pills WITH a meal as perscribed. After that I stopped taking the crap. Today, I called and cancelled my supscription and was told to return the unopened package to Arden, N.C. The lady said I should get a refund within a month and shouldn't be charged anymore or receive anymore packages. Here's another thing, I recieved a 60-day package about 2 weeks after my 30-day package arrived. Aren't they supposed to wait at least a month, not two weeks to charge and ship? Anyways, we'll see what happens with my return and credit of the money. DONT BUY THIS CRAP, there is definely something other than vitamins in the pills!!! Anyways, why are there 4 pills for the same amount of vitamins and minerals I've seen in just one pill?
3/6/2008 - Kira writes:
I was given this product for free as a part of my proactive order. I didn't think much of it, opened the box and looked at the vitamins, but I work with a nutritionist who told me that the pills are not good at all and advised me not to take them, so I threw them out. A month later I was checking my statements and found a charge for $33.94 from GRC VitaPower. I was furious. I called and spoke to a woman who seemed very understanding and told me to simply return the box and I would get a refund for the $33.94. I returned the box the NEXT day. I never received my refund or anything saying they received the return. But I wasn't so worried about that. I just didn't want them in my hair anymore so I canceled the account and she told me they would not send anymore vitamins to me OR charge me. A month later (basically this morning) I went on my bank account and saw yet another charge for $33.94. I was livid. I called the company cursing and screaming. I know that isn't the way to get things done but neither is STEALING money from people. Basically once I calmed down the woman explained to me that my account was canceled, and that it showed no further payments or shipments. She then asked me if I had another account with them which I definately do NOT have. So the question is, either they created a second account for me just to continue charging me, or they are just charging my card to take my money but not even sending me the product. What I love the most about this is that they seem to be so hard up for money that they actually stoop so low as to steal like this from people. So at the moment I have faxed a letter and copy of the transaction from my bank to the Supervisor. If I don't hear anything back then the next step I am taking is to change my card number so they can no longer charge me. Has anyone else tried that?
Please contact me: []
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