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11/17/2008 - Dorothy writes:
terrible custermer service tryed to call cancil had problems from the get go on their prices. then finaly getting it 24.99 which after taxing me to death cost 36.oo or so. then when i tryed to cancil they lied said early cancilation fee of 199.00. gave me 2 months free then said after 2 months it would be 39.99. claiming still eary cancilation that i had a 2 yr contrac which is a lie it goes month by month this needs to be stopped.

11/12/2008 - Jan Waggar writes:
I had vonage worked on and off. they sent tech to my home to fix it. he deleted software from my computer so it would work. worked for 2 days then stopped. Had it for 6 months only made 10 calls. I could not get it cancelled I had to pay cancellation fee plus 1 year service. tried talking to manager got nowhere. told them I would report them, they said they didnt care.

10/18/2008 - Darlene writes:
vonage told me not to cancel my regular service that they would do it. Now I am still billed by [] and vonage. My vonage bill is higer than promise and now I cant get in touch with them to cancel my service. I have never had service with them all alone.

10/16/2008 - sandra writes:
I was on order status,within 48 hours I cancelled service for the free try out I WAS THEN informed of the 43.00 disconnect,I am LIVID. I have not even got service or signed anything,and the REP sorta said oh, um, I mean thats a temporary hold till you return the shipped product,wtih RMA then you get %100 I am sure, lol, I know everyone has cancellation,but this is SCAM CITY.

10/8/2008 - Irwin writes:
With out service for six days and get the same stupid answer from the customer service. will not give up number on a switch to another company. Can't get to speak to a supervisor and all they do is lie to me. Wish I could sue them and the scam they out on me

9/25/2008 - KAYA writes:
i was going to sign up for the phone service but once i singed up i realized that i could not get directly to my 911 service in my town. i was on a try for 30days and before the 30 days were up i told them i did not want the service, to cancel it. they never did and the have placed the account in collection which i'm in the processe of disputing the cahrges. once i contacted the company they act like they can't help me. they never purchaced my phone number from comcast and now they act like they don't know what i'm talking about.

9/17/2008 - Kelly writes:
I have been a customer of since August of 2007. I had my number ported to my new [] account. I called today to cancel my service and was given the whole song and dance about the benefits of keeping my account but I still wanted to cancel. I was not ONCE told that I would be charged a cancelation fee. I finally was ALLOWED to cancel my account and within 20 minutes received an e-mail telling me that I would be charged 43.19 as a cancelation fee. I was NOT informed of this prior to cancelation. I called again and talked to a customer service rep who told me it was in the terms of service. She said that in the terms of service that if I canceled before 2 years of service I would be charged a cancelation fee. I said that I did not sign a contract with them to stay with them for 2 years. She told me that this was not a contract, but the terms of service. I informed her that this was not made clear to me when I signed up, nor was it made clear to me prior to cancelation. I asked to speak to a supervisor and was repeatedly told that she would NOT transfer me because this was not an escalated issue. I asked continuously to speak to someone and was finally put on hold, or so I thought. The customer service rep actually hung up on me. I called back and explained my story to the next customer service rep and asked again to speak to someone high up, but I again was told no. I demanded to speak to someone. I was sent to a supervisor who again referred to the terms of service. He refused to refund my money and the conversation ended. This is wrong. With ANY other service you are informed from beginning that you will be charged a fee to leave. There was NOT a 2 year agreement signed. TOS information usually is not the location to inform a customer of cancelation fees. It was not mentioned to me prior to cancelation. I find this to be misleading and I want a refund of my 43.19. If not I will possibly pursue further action.

9/10/2008 - judy writes:
I ordered vonage for a set price of 24.99 a month but I was charged a different price every month. the box they sent didn't work not only did I loose phone service but I also lost internet service. they told me when I ordered the service there would be a one time charge for the equipment. then they proceeded to automattically debit my account for payment each month which I never agreed to. when I called and complained the were very rude and used excessive strong arm tactics, they then proceeded to debit my account for another 117.?? which I did not authorize. so in the end it cost me 300.00 to find out that their phone service was useless.

8/23/2008 - Kenny writes:
I signed up for the annual plan. After spending over an hour on the phone sorting out all the fees included in the price we came to an agreement and payment was made. The next month I received a bill for $2.00 for state and county 911 fees. This continued for the next 2 months. When I called vonage it was explained to me that it was a new charge that was enacted the month I signed up for the annual plan and they could do nothing about it. Their point is it is a new charge to them that is passed on to the customer. My point is we had a deal for service for a year that included all taxes and fees. They did give a partial reimbursement but will not honor the deal that they made for one years service.

7/14/2008 - Jon D. writes:
I have had Vonage since 2005. Vonage vs. [], 10 times better. I am a Network Administrator and deal with networks, voip, servers, etc. I have to say overall I am very satified with Vonage. $27 per month all inclusive, no hidden charges, etc. 911 DOES work, I have used it. My only complaint is about a year ago the [] vonage router died, I had to buy a new one for $40. They said they would refund me the money and never did from what I could tell. Other then that, I really cant complain. Even long distance calls to overseas in Asia, they dont over charge at all. We timed several calls and the bill was correct, no funny business. I would recommend them.

7/10/2008 - Jim writes:
Vonage ... a synonym for rip-off. Before they went into the VOIP business they had another clever phone service marketing scheme that "took" me. With the collusion of my phone company (ATT) I started getting billed for a Vonage service that I hadn't ordered ... voicemail recording or something. I called them about it ... they said 'you didn't object'. I said "What? I didn't order anything." They said there had been some sort of notice among my phone bill information, that Vonage would initiate the service - unless you called to decline. Long story short ... eventually ATT agreed to reverse the 2 or 3 months of bogus charges that it took to get the matter resolved. Vonage went public last year - as a stock. Started at $14 a share. Immediately went to under $2. Apparently their rip-off business practices aren't making money other than for them to run their stupid TV commercials a thousand times a day.

7/9/2008 - Alan writes:
I didn't read all the comments so I don't know if someone already said this but I will tell you that I switched to Vonage with my home number that I had for many years. When I became disatisfied with the reception, they refused to give me my phone number back. It deep in the fine print somewhere.

7/7/2008 - TERRY writes:
Signed up by phone for $38 a month for unlimited callig to Europe. Was not told it is for landline phones only, that there was a charge for the equipment if cancelled before 2 yrs and a cancellation fee. I had to cancel after 2 months of service after many calls trying to resolve the problem. Mnay hours on the phone because the quality is fo bad in Europe. If you call cell phones in Europe you will experience dropped calls, static, interruptions, etc. The only way you know about the 2yr agreement and cancelation fees is if you read the disclosures online. And those disclosures are difficult to find online. Had a very difficult time cancelling the service and the only way they will refund any service for bad servcie is with continued usage.

6/25/2008 - John writes:
I have had Vonage for 4 years. The only complaint is it gets rubber bandy on reception. I investigated. I used to be a TWC installer. I found my modem was out of spec according to Time Warner. I now have FIOS...no trouble since it was installed. Soooo if your experiencing trouble , have a TWC ,Comcast tech put it in spec. Just remember it may require a new line from the pole to your house and they are lazy...too much work.

6/19/2008 - Patricia Wiles writes:
I started service 6/10/08 - 6/16/08 phone went crazy - tons of calls for florist, etc. I then got an email from Vonage saying they had terminated my account as requested. I called - explained it wasn't me, spent 2 hrs. trying to make their hideous New Delhi CS people understand that I didn't own a flower shop, didn't know an S. Barnhart, I didn't ask to have my phone # merged with theirs in Houston, TX, etc. Supposedly they would look into it. I called again 6/17, same drill - no results. My phone was turned off 6/18, I called again - told had to have [] off box, gave them that, spent 3 more hrs. on my cell phone, which oosts me .10c minute - same drill again. After 6 different calls they finally decided they needed to close everything and start over. They then proceeded to tell me it might cost me a service charge and that there is also another problem to be resolved - the [] on the adaptor box they sold me is actually still being used by someone else. So my complaint - they charged me a lot of $$ to start this, I now have no service, my phone # will be lost if I go elsewhere (I ported it over), I will also have to pay fees to a new company to start over, also wait for my $$$ from Vonage, and they have sold me shoddy used equipment (supposedly "reconditioned at the factory") that they new wouldn't work correctly because is still active in someone else's account. So far I have spent almost $100 between the activation/start-up costs, cell phone charges (not to mention the # of hrs. I wasted waiting on them) and I STILL DO NOT HAVE SERVICE. I think these people should be hauled up on false advertising as well as shoddy service - they claim to have the best CS team - they are all from India, don't speak English well, refuse to call you back (you have to hang on until they are done or nothing happens), and they waste a lot of time talking down to you "we appreciate the time and patience you have shown and we are going to get this fixed....... The spiel runs at least 10 min. and is repeated every time they get on the phone, even after you tell them you are on a cell phone and it costs $$. There is no # given that you can call them back on either, so impossible to get anything major fixed without being tied up for most of a day or night while they "discuss things". 6/19/08 - informed today that I must have a new modem - the one I have is currently in use by someone else????? It will cost me $19.90 for 2 day service (even though the whole mess is their fault) I was also told that my # that was ported over is now lost, that I will have to take a new # and that nobody will call me back with answers - I have to hang on the line forever and hope all OK. I am going to cancel my service - expect to get major issues for that also.

6/14/2008 - Mary Ann P writes:
I heard the commercial on Tv a week ago and thought that it was a good deal with trying to lower my phone bill. I got a woman speaking broken english. i told her my situation and she said that there would be no problem that all I needed to do was use their adapter and I would be on a thirty day trial period.I said I would like to see if the adapter would be compatable with my system before they contacted my carrier and I would let them know,four days later I got the adapter and it would not work so I told them to cancel my order. The agreement via telephone was for me to check out the equipment and if it worked I would give them the authorization to contact my provider to change over well, they contacted my provider before I got their equipment. As we stand now after being on the phone yesterday all day with Vonage and being transfered from department to department I now have no phone service because my phone number is in limbo. My original carrier says that until Vonage releases my Phone# back to them they cannot use it. And mind you I never used their product because it was not compatable with my system so this is the weekend and guess what customer service is closed until Monday. There must be something that can be done about this kind of tactic I am thinking of taking this to the Television media to warn other people and maybe get this situation resolved.M Peterson...Payson,Az

6/13/2008 - mika writes:
i heard vonage has a different way of handly 911 calls. so basically, if you're trying to call 911 in case of an emergency, somehow you're not allowed to do that. during the commercial, if you read the fine prints, it also says something about 911 calls are handled differently. i mean, what does that mean? either you get through or you don't. so make sure you find out what the 911 call policy before you sign up. after all these horror stories, i don't think i'll try vonage.

6/3/2008 - Tammy writes:
If something seems to good to be true, it usually is. That should be the slogan for Vonage. Attempting to lower my phone bill I contacted Vonage after seeing an advertisement listing their rates and one month free trial. I receive incoming collect calls periodically so I specifically asked if Vonage was capable of handling collect calls. The representative on the line who spoke in very broken english said that it would not be a problem. The first attempt to receive a collect call failed so I contacted Vonage. That rep told me that they did not have that capability. I then explained that they had apparently lied to me to get me to switch and I wanted to cancel and not be billed for any additional bogus charges due to the misrepresentation. The next lie came when the rep from Vonage assured me that I would not be billed and told me to ship the device and equipment back to them, which I did the next day at my own expense. The following month I received a bill for $114.89 for the device and cancellation fee. I have disputed the charge with my Credit Card Company and have since called Vonage again. They told me to email them to dispute the charge. I thought that's what I was doing when they transferred me to the Billing Dispute Dept. but apparently they want to email me back to remind me of their Terms of Agreement which I agreed to based on their lies and misrepresentation.

4/4/2008 - Daniel writes:
I've had Vonage for almost 2 years. Works great, never had any problems. For 1/4 the price of the local phone company, it can't be beat.

4/1/2008 - Eliza writes:
Absolute SCAM -Nightmare!!! I bought the service to go w/ my compt. service, was not compatible, found that out thru compt. service, Vonage just wanted the sale. After 2 days I called to cancel. The next month I was chaged again? I called from Sept. to April 1st to cancel. An ongoing nightmare of not letting u cancel, they don't listen to ur needs they kindly, fromIndia, dictate that they want to keep u as a cust. They now hit me w/ hundreds of fees, seeing I never even used their damn service. I lost many hours of my life on the phone to India and have had many headaches due to this crap. Never, Never used Vonage, a big joke and financial scam!

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