|
4/1/2008 - Kristy writes:
My husband ordered this for me last year and the same thing happened for us. It was an automated recording and when we were finally charged for the product we paid twice as much as it was advertised for. Now, a year later we are receiving magazines that we did not subscribe to and being charged for them on the same credit card we ordered the Yoga Booty Ballet from. We believe that they sold our credit card information. The companies have been cooperative in refunding our money, but it truly is a pain in the ass when you never know what you are going to be charged for next on your credit card. I also will never order anything from an infomercial again!!!!! Does anyone know how we can get this company in trouble?
10/19/2007 - Sadie writes:
Like the others, I ordered this product and when I checked my bank account I was charged double what I was expecting to pay. When I tried to secure a RA number I got no response by email and could not do anything by phone. Total rip-off!!
9/11/2007 - Melanie writes:
My story is the same as the others. Automated order with no way to know what I was being sent! Tried to cancel but they claimed it hadn't been processed. Even put a hold on the credit card but they did nothing because they said the order had already gone through. Once you get the product, you must return it at your expense and you will only get part of your money back. It wasn't worth it. I tried one of the DVDs and it stunk! This company is running a complete ripoff and should be shut down. Sure wish I had seen this web site first!
3/15/2007 - Dawn writes:
The automated ordering system wants to to 'say yes' to at least 20 addtional 'up-grades' to your order. You're not given the option to say no. But I did every time it prompted me to say 'yes.' When I tried to cancel my order, I was told to call back in 48 hours because it had not 'processed' yet. When I did call back, I was told that it had already shipped. Since I only ordered the $19.99 package w/FREE express shipping, I expected to be billed for only the $19.99. Instead when my package arrived 10 DAYS LATER--I was billed for express shipping, but it was sent via standard ground shipping. I called and told them I was sending it back and I wanted a refund. They told me I had to ship it back at MY EXPENSE. Fine. I did that. However, I was only refunded the amount of the DVD--they didn't refund the express shipping that I was charged--but suppose to get for free. I when I called to get that charge removed, I spent the entire 20 minutes being bounced around from one rep to the next, all of whom spoke English as perhaps their 3rd language. I find it very convenient that none of the reps who are suppose to help you can fully understand you and therefore "mistakes' are defined as 'communication errors'<br />
Threatening them with BBB or attorney general action doesn't phase them. I wish I had simply checked out the company or the product name on line or through this web site before dialing the number. It was a rather expensive lesson learned.
3/9/2007 - Justin writes:
These guys are crooks. Got stuck in a recorded ordering process where I was trying to order a $40 product. Started feeling suspicious when the recording kept asking me to approve various "upgrades" that would be automatically charged to my credit card and tried to cancel on the automated system. At the end of the recording, another number was given so I called it and cancelled the order. The guy actually gave me attitude and, despite the cancelation, I ended up with a charge for $65 on my credit card! When I called customer service I was told I upgraded to their "deluxe" package and was going to be billed an additional $45! The damn package that I didn't order arrived and I refused it. I'm still fighting for my refund!
2/23/2007 - Alison writes:
ok...well i ordered the product from an infomercial which i thought would only be 2 payments of 19.95..and i got the package in the mail today and the order receipt total came out to $136.50 which i am totally pissed off about because i'm having financial diffuculities right now..i called the customer service number and the guy told me to call back in 30 minutes..so now i'm waiting to call back.....this is such a freakin rip off!! i can't believe this...i'm probably gonna end up sending it back and i better get my money back!!!
1/27/2007 - DeDe writes:
I have the same story as everyone else. In short, on 01/14/07 I saw the infomercial for Yoga Booty Ballet, had only 4 minutes to call to get it at 2 payments of $19.95 plus FREE upgrade to express shipping. Went through an automated service that was quite confusing, and never got a total amount or what I ordered (I only wanted the basic package as advertised on TV). I called the 800-number at the end of the machine, and was told that I had to call the next day because they did NOT have my information yet. I called the next day (01/15) and got the same response. I called the following day (01/16) and got the same response, but was also told that if I gave my email while ordering, I would be sent a confirmation email, and at that time, they would have my order. Later that day, I got the email and called back. Needless to say, they still did not have my order and I was told to call the next day. I called the next day (01/17) and was finally told th my total was $110 (which was twice as much as I thougt) because I ordered the Maximum Results Pkg. I told him that I wanted to cancel my order. I was told that the order had already shipped. I said that that was a bunch of bull because for a company to take 3 days to get my order, there was no way that they could process it package it, and ship it out in one day. He said that it was normal for them to do that. I asked for a tracking number, and he was not able to give me one. I asked to speak to a supervisor, and after a long while of him trying to get me to change my mind, he put me on hold for several minutes. He came back and asked if I wanted to hold longer, and then put me on hold for several more minutes, he came back and said that they were all busy and asked if I could call back. I told him that I could continue to hold, and he told me he had other customers to deal with. So reluctantly, I hung up and immediately called back. The next guy wouldn't give me a supervisor without first trying to help me. He told me that my order was not shipped, but was in the warehouse already packaged, awaiting pick-up from UPS. He also told me the routine for returns, and like someone has already mentioned, it would take about a month, and I would be out about $40 from shipping charges. Finally after much arguing he put me through to a supervisor. The supervisor agreed with the second guys story and gave me a different 800-number who was all supposed upper management. I called and talked to a rep that was lower than a supervisor. However, she was the only one I had spoken to the I could actually understand. She told me the same as before, that it was already in the warehouse awaiting shipment. But she also told me that on the informercial there was another 800-number I could've called and spoke to a live person. Also, that the deal in which I had to call wihtin the next 4 minutes, I could've got at anytime. I was extremely irritated, but I finally gave up....until I got my order. I received the order on 01/24 and opened it to find a receipt. The receipt is dated 01/18, the day after I called and wanted to cancel and was told it was too late because it was in the warehouse awaiting shipment. UPS didn't pick it up until 01/19. I called and talked to another rep on 01/27 and was told that on the 01/17 I was never told that it was in the warehouse, but that the order was processed, which just means it was received. I told her that she was wrong and tht all 4 people I talked to said it was ready for shipment. I told her to pull up the conversations, she said they have protocol to type up what they told the customer, and tey all typed that it was processed, not shipped. I told her to listen to the conversation, and she said she doesn't have access to them, but the other reps wouldn't lie. I asked to speak to a supervisor, but they were all busy (of course), so I just huung up. I just submitted a complaint to the Better Business Bureau against Beach Body (not Yoga Booty Ballet), and I think everyone should do the same. Beach Body has many different companies (Turbo Jam, for example) but they are the ones that continue to rip people off.
1/25/2007 - Jake writes:
I ordered this product about 2 days ago on 1/23/07, first of all, AUTOMATED MACHINE to place an order, thats dumb.....i pressed correct buttons with which i wanted and thought everything was fine, but NO NO NO i got charged 136.50 for a deluxe package of stuff i didnt even want....they said i have to wait 5-7 business days to recieve the package, then another 5-7 business days to send it back and then 2 weeks to get the cc refunded and only 117 dollars because of shipping or something....i will be sending a letter to the BBB qand calling my credit card company to dispute the charge
1/15/2007 - Nancy writes:
On Saturday 1/13 I tried to order on the 800 number. As everyone else this was very confusing and possible to order things that you do not want. I hung up and called customer service were they assured me that the previous call was incomplete and I would not be charged. I then ordered the basic (2 payments of 19.95). Sunday after I was told by friends at church that this product would be hard for me (60yo) I tried to cancel. I also sent and email. On Monday morning I was told that it was too late and that I would have to receive it and then send back. At this time I called my CC company to dispute. The CC company advised me that I have been charged for both calls over $120. I am going to continue with this dispute.
1/11/2007 - Laurie writes:
I attempted to order the basic program which was about $40. After dealing with a recorded system which was more than 10 minutes long that kept asking me if I wanted to do the "deluxe" version, I was concerned I was being taken. A customer service number was given at the end of the tape so, after hanging up, I called it and cancelled the entire order. I received not only the "basic" program but the "deluxe" program and was billed $65 with an expected second charge to total $110 to come the following month. I returned the entire shipment and was refunded only the basic program--they charged me almost $20 shipping for sending me the basic and deluxe programs!!! When I called (my second call), the customer service rep wouldn't even pass me through to a supervisor!! I have a monthly membership with both Core Rythms and Windsor Pilates and have had no problems with either. Stay away from these guys--they're crooks!
1/11/2007 - Diana writes:
I had the same experience as the other Diana who has posted. I ordered on December 17 and still have no resolution. I was sent products I said "NO" to and was charged for them. The c.s. rep said I'd be charged an additional $45.85 next month, so I canceled my credit card and disputed the extra amount on this month's bill. I am now writing a letter to the fraud control department of my credit card company as well as a letter to Beachbody. In addition, the $20 value "squishy" ball advertised as a freebie for ordering now is half the size shown in the infomercial. It is worth about $3.00.
1/9/2007 - Diana writes:
I called the 800 # early Thurday morning the 4th of January 2007. I wanted to order the Yoga Booty program from Beachbody. I was never allowed to talk to a real person. I placed my order and then the AUTOMATED machine informed me that they WERE GOING to SEND me against my wishes these supplements, etc... that I neither wanted nor ordered. And my credit card would be billed and I would then have to cancel AFTER THE FACT. I have tried since that day to cancel the order. They won't let me so I have gotten tired and called my CC Company and informed them of this FRAUD act and they are helping me. When an individual did come on the little pricks couldn't even speak decent english. I think it's a bad deal anyway when we have to press ONE FOR ENGLISH. I am the TRUE AMERICAN and I HATE this crap. However, in defense of Beachbody it's cheap labor for them and if they use these illiterates they can rip us off easier. I have since talking to my CC company contacted the FCC in regards to this. From now on if I want something I go to the local place here called ACADEMY and check it out from them and then buy it there. If there's a problem they make it right without CC charges. I HATE INFOMERCIALS
|
